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    Axis Health Care

    1.8 (5 reviews)
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    MedNow

    MedNow

    3.3(12 reviews)
    0.7 mi

    Came in for a sinus infection. Got right back to the exam room right after I finished my…read morepaperwork. Hardly any cars in the parking lot and waiting room had only one other person. Took my vitals and then the staff shut the door and left the exam room. Over an hour later I finally got up and opened the door and two doctors were just sitting there. I was literally just going to leave but they said they were really busy and I was next. Went back to the room and the doctor came right in. 3 minutes of exam and he prescribed normal prescription you'd expect for a sinus infection. Was out 5 minutes later. Pretty sure they literally forgot about me because once I walked out of the exam room I got all kinds of intense attention. Upon exiting through the lobby it was completely empty.

    I was overcharged by $50 even after bringing it to the attention of the woman at the counter. She…read morenever got up to double check with her superior when I brought my concern to her attention. She said "this is what I was told to do by MY boss". I kindly mentioned I have been to other Express Wellness locations and only pay $25 for a copay. She then told me that the locations I had been to were new, not the same type of urgent care that their location was, and were "not in the loop yet". I have been to the glenpool, jenks, and Sapulpa locations. I have only ever paid a $25 copay. The Glenpool location is the newest, but I know the Sapulpa location has been there for years. I didn't want to cause a scene because she was persistent that I owed $75. She said I haven't reached my deductible (which has never been an issue before). My mother called the billing office immediately to address. She talked to Lori. Lori agreed with her and told me she'd contact the office then call me. She never heard back. This morning she called Lori again. This time Lori was short with my mother and basically told her we'd have to wait and see IF we'd be refunded. No direct resolution. This isn't just a customer service issue. I'd hate to see what they steal from patients that come through without healthcare coverage. Note: they are MEDNOW but have Express Wellness all over their facility. Regardless, my insurance is still in network with them.

    Axis Health Care - familydr - Updated July 2026

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