I would give zero stars if I could. I would never again deal with Ayers. I have had many problems. First, the exterior drain to the sump was put in the wrong place (in a low spot). They moved it but only another 15 feet--not far enough to avoid water in my yard so I had a private contractor do it (which Ayers eventually paid, albeit reluctantly). Then, I had water in my crawlspace. Turns out Ayers put the interior sump in the wrong place (not in the lowest spot). They eventually moved it. Now, most recently my sump pump burned out. Again, I had water in the crawlspace. Called them up on January 23. They said it would be FEB 17 until they could come out unless I paid $195 for an "emergency call" They had be over a barrel with water in the crawlspace so I agreed to pay the $195. Turns out my pump was burned out after less than 18 months. They told me the sump pump had a 3 year warranty but their "policy" was that they would only replace it within one year if I didn't have it inspected. Trouble is, they inspected it when they moved it 5 months earlier. It was up to me, they said, for me to contact the manufacturer. When I contacted the manufacturer I was told they wouldn't deal with the end consumer but the installer/actual purchaser needed to call them. I wish I had never dealt with them. They make repeated mistakes and I have been treated as though it was my fault all these issues occurred. Avoid in my opinion!. read more

My husband and I had Ayers come to our home for an estimate to raise our porch in January 2019. We signed on that day and paid the 30% down payment in cash ($568). After that time we unfortunately had a number of unexpected medical bills. My husband called in February and asked to cancel our appointment and return our $$. He spoke with Ron and was informed we not only lose a small percentage but also the remainder of our deposit is a "credit" for future services. "Credit" does not pay medical bills. This "policy" was not in writing on our contract. It cannot be found on the website. It also was not verbally explained to us. It is now the end of April. Ron...the only guy that can "help us" has not returned phone calls, it always in a "meeting," and did not respond to emails from other employees asking him to follow up. Be VERY CAREFUL to not place a down payment unless you can deal with "credit" and poor customer service. read more

Had Ayres salesman out to our residence on June 1, 2019 to give estimate for basement egress window system. Salesman looked at location and noted that there was a sizable chunk of concrete (2'x6') at egress location and would be removed at no additional charge. Total job cost was $6798.00. We signed contract and paid required $1489.51 deposit via CC on 6/2. Work was scheduled for August but they called with opening on 6/24 so we accepted it. Workers showed up (much later than we were told they would), unloaded the mini-excavator, spent about 20-30 minutes trying to break up the noted concrete and then stated that they would need to come back with a larger air hammer and compressor to break up the concrete and it will add $3000.00 ($2400 labor/$600 equipment rental) to the job cost. We declined to continue the job so they covered up the hole and left us with 2 big ruts in our yard where the excavator traveled, a large chunk of concrete (6" x 1') sitting off to the side and a muddy mess where they dug, which had previously been a nice mulch bed with butterfly plants. I talked to the salesman over the next few days about getting the deposit back and he said I would be receiving a call from corporate about the next step. Instead, I received a couple of calls about scheduling the job and had to tell them that they had already been out, the situation and that we had cancelled. I called their headquarters at 1-866-379-1669 on 7/18 @ 3:45p to inquire about my refund, and was told by Melissa that the refund would be $1340.56 as there is a 10% charge to defray the cost of the workers coming out on 6/2. I said I thought that wasnt really fair as the contract stated the concrete would be removed no charge and that I have quite a bit of yard damage to have repaired. She stated she understood but changing that would have to be approved by Ed, the owner and she would see what she could do and let me know. By the afternoon of 7/29, I hadnt heard back so I called and talked to Melissa again but there was no news. On the morning of 8/8, I called and was told Melissa was on vacation so I asked who her boss was and was told Bob so I asked to talk with him. I was forwarded to his VM so I left a message stating I was looking for my refund. On 8/13, Bob called me at 9:30am and stated that the charge was 15% not 10% as they had been losing too much money at 10%. I said Melissa had already stated 10% and I guess Ed wasnt approving less? He said if she told me 10% then thats what they would honor. At 10% my refund would be $678.90. I asked how he came up with that and he said that it was 10% of the job not 10% off the deposit. (If they were losing money at 10% of the job then how does 15% help them? Follow the math...Bobs trying to pull one over on me.) He said he would have to talk to Melissa and Ed and they would call me back. On 8/22, I called and talked to Melissa, she said Ed had only approved the $1340.56 and should be returned to me soon, and that she would find out and call me back. I called later that afternoon but had to leave a voicemail for her. I called the morning of 8/23, left another VM. Melissa called me back that afternoon but I couldnt take it so she left a VM stating Ed still has it. I called at 2:15pm on 8/30, Melissa was out at training, Bob was out, Ed was out so I asked to talk to anybody else in the office and was given to Matthew, the Customer Car Mgr. After going back through my situation, was told that its with Ed and he would see what he could do and call me back. On 7/3 I called, Melissa was out of the office so I left another VM. Earlier today, I called, asked for Ed, was put through to his VM, left a message for him to call me. I called back and asked for Melissa, was put through to her VM, left message for her to call me. I called back and asked for Matthew and he was in and said it was with Ed. I asked if Ed would be in the office today and he stated he did not know. read more

Nick W and his crew of Kyle and Josh B did a great job sealing 2 crack in our home's basement foundation. They did a great job communicating the work they were performing. When they finished up they cleaned up and explained the lifetime warrenty. Thanks for the great work! read more

Have been reluctant to hire a basement contractor as I heard that it is easy to get scammed - then a friend told me she had a friend who was a salesman with Ayers Basement Systems, Will. He came promptly when called and worked out a tentative plan, I thought about it, called him back, he re-worked the plan, improving it and saving me $300. Today, 6.21.16 Doug and his crew, Larry and Dillon came. Before they started, Doug explained to me what his plan was and made sure I understood all the parts. The crew started work, and worked through lunch, finishing around 4 pm. I was amazed at the amount of work they did in that time, as apparently my house had a thicker cement floor than usual. The crew did a good job of cleaning up the terrible, messy concrete. Doug showed me the test they were doing to make sure the sump was draining correctly and made sure I knew how each part of their system functioned. We sat down so I could write out a check for the remainder of the bill and Doug explained and showed me on paper, the warranties and guarantees. Most importantly he explained the maintenance of the system and the importance of doing it yearly. Apparently, the first year's maintenance is free and then they had a plan if you wish to pay for it. I sure hope it all works as planned and never floods, but I guess I'll have to wait for the next big rain! read more

I have had a very poor experience with this company and am still trying to get the company to resolve the issues on the job they started in November of 2017. This was originally a 2 week project that is still not completed to my satisfaction. From the beginning I had nothing but issues which started with Zack Krieger a Rep. from the company. I then was assigned to another person because Zack felt the issues were not important. I needed a new wall and a partial to line up with an existing wall which did not line up with my existing wall. They also expected me to accept this and told me to build shelving around it as no one would notice. I had to have a Rep from the company come to my home to see why I was upset. They saw my concerns and attempted to make things right by having the brick layers come back to redo the partial wall that was needed to line up the existing wall. The brick layers redid the wall however left a 3 foot by 12' cavity behind the wall which now traps water and pours into the basement from UNDER THE WALL. I fear they did not redo the footing to support the wall. I have had safety issues such as nails sticking out of the boards above your head. I also had issues with cave ins from the corner of this "new" wall. I find this extremely unprofessional behavior. Unfortunately I am still dealing with the company trying to get a resolution that is satisfactory. I attempted to meet with the company but they still have not met with me to resolve the issue. I feel this is not a reputable way to conduct business and I would never refer anyone to hire this company. read more

First of all, when scheduling an appointment they neglect to inform the homeowner to expect an approximate 3 hour visit. I felt the amount of time spent in my house was extremely excessive. I was very dissatisfied with the inspector. He asked many questions that were condescending and flat out made us feel uncomfortable for stating that we needed to review our finances and the quote with our family instead of agreeing to an almost $13,000 system on the spot. Offering us "10% off if we order today" is ridiculous. If your product is such a stand alone product (as the inspector made it seem) then waiting shouldn't be an issue. While I appreciate how thorough the inspection was initially, I did not need to sit though two hours of explanation (and PowerPoints) of why your system is better than others. I value being informed but this could have been explained much more quickly. We essentially had to force the inspector out of our house as it was almost 8pm. We'll be going with another company. read more

My family received an excellent installation from Vic, Ryan and Jose! They kept me informed of what needed to be done, how long the job would be and cleaned up everything before they left. I've already referred a co-worker to Ayers because I'm so impressed. read more

We were customers of errors basement systems for months ago. Their sales people came out here promised us we would get our foundation fixed. They promised us the moon the sun and the stars. Not only we did not get our foundation fixed they lied to us and numerous Occasions. They said our foundation would be even, it is not. They said it was going to be a weeks worth of work, it was three hours. We paid $9000 for these "Super jacks." Which by the way you could've gone to Lowe's and just get regular foundation jacks and it would've done the same thing. They knew we were not happy and said that they were going to send out their construction manager, he did not show. We were so unsatisfied with the whole ordeal they kept passing us around, we never talk to the same person more than once. They did end up taking off 2000.00 dollars. So we didn't end up only paying $7400. Do not go to these professionals that know how to lie steal and cheat . They are professional people who know how to talk a good a good game. And don't deliver on their promises. You have been warned read more

They just finished and the installation was great. The crew was very responsive and polite. The crawl space looks great and hope this takes care of our water and mold problem. Thanks for the great customer service. read more

Austin Rogers and his other installer were very nice and knowledgeable. Great guys to have install anything. However the original expectations before installation were a bit higher for amount spent. read more

Nick W and his crew came up the first week in January, 2015. The crawl space in our new house still had standing water from the heavy fall rains. The whole crew was courteous and hard working. They installed a new drainage system, leveled major areas, put in the clean space, sump pump and all in just two days. The weather was terrible, but they did everything I asked, cleaned up after themselves, and did a great job. Month and a half later and the crawlspace is dry, clean, and easy for me to get around in. Thanks to all. I too, highly recommend Ayers. read more

Travis and Shay were excellent workers with great customer service. Both where courteous and answer all questions. Dawn B.

The water in my basement was causing a huge problem, so I called Ayers and they came out to do some work. They fixed my problem, but the system that they have me was "ok." Overall, an average rating I would give them. read more

If I could give zero stars I would. We had worked with this company in the summer of 2013 for an egress window, I wish we never had the work done. The egress window was installed incorrectly and the cover wasn't installed. They then went in for weeks telling us they had to special order the cover Evan though it was included in the egress window well order. Alter many phone calls on my side and many promises to call back with an update, they admitted it was installed incorrectly and needed to remove it to put another one. While waiting for this to happen we had a horrible downpour of rain and the window well filled up like an aquarium with a waterfall going into our basement. We had just finished adding 8 yards of topsoil around the window, so we were less than happy then they dug up the window and now we had pea gravel as our top layer if soil. Now, a year later the well is collapsing in on itself. I wish I never called them. read more

We decided we had to do something about the water that had repeatedly infiltrated the basement of our home for 30 years. It was built in the 1920's in a clay soil base. Terry Ortiz and his crew did a great job. We were gone while they installed waterproofing systems in 2 crawl spaces, a perimeter drainage system along the base of the interior foundation wall, installed new interior wall surfaces to cover the old foundation, removed an old no load bearing cement block wall and installed a dehumidifier. They did a great job with minimal dust and dirt left for us to clean up given how messy the job was to perform. They even removed an old freezer that had been sitting in the basement unused for 30 years at no additional charge. So far we are very happy with the results. Time will tell if all the leaks have been eliminated but the whole house already smells much better and the basement looks clean and useable for the first time ever! read more

We hired Ayers for two foundation crack repairs & a damaged sump pump pipe repair. The foundation repair was completed on a timely basis (a few weeks). It was another story with the pipe repair-it took an additional 5 wks. It was scheduled on a Fri. afternoon,at 4:45 when no one had shown, we called their office. They called & asked if they could come at 7pm, we agreed. No call, no show. We again called the office on Mon. a.m., they indicated it had been rescheduled for the next Fri.-without checking with us. Repair was finally completed, repairman indicated "my phone died" as his reason for not calling? Now we have negotiated a discount that Ayers insisted to be in the form of a gas card-it has now been 2 wks & we have yet to receive the card. Also, be wary of their "estimates" ours wound up going down by $1500 when we questioned it. Most of the crew were professional. We would question using them again based upon our experience. read more