We have a car and only use taxis when we are going out and know we will be having a drink. The last two times, we reserved the taxi at 5pm for a 6pm pick up to make our 6:30pm (Ottawa) restaurant reservation on time. Both times, we waited till 5 minutes past the reserved time and then called them only to be told they had no record of our call. They sent a taxi, but we were late meeting our friends. Our driver offered us an apology, but the dispatch didn't. Very disappointed; two chances are all they get; we will not use their service again. read more

I have a service dog and the driver was gonna refused me there had to be my neighbour to tell him it's il to refuse me. then when I got in he told me to put my 110lbs Service dog in the back of his sit... I tell him he's to big he started screaming at me... I have a fear of men and it took me everything to take a taxi it's was an emergency.... He was driving 20km/hrs more than allowed I felt in danger the whole time... read more

I think if people had any other option they would never select Aylmer taxi. they are not on time, driver kept assuming me about rout to the airport... the airport ‍ read more

They are the worse cab company They will make you wait for an hour+ and then They're automated system says it's gonna be there in 5 minutes but then 20 minutes pass and you try to call them and the call doesn't even go through anymore I have been trying to call and reach someone for the past 30 minutes. Worse worse worse worse I just fucking hate them read more

Worse service ever!! Let's close them down! Dont except to get home if theres an emergency... you'll wait 2hrs on a normal night in aylmer!

Absolutely the worst experience ever! They say 10 minutes and the cab shows up 45 minutes later. The cab was absolutely dirty. To top it off the driver called five minutes before arriving with perfect English then once I get in the car he pulls the "I don't speak English" card. It's criminal that proper services like Lyft and Uber are not allowed to operate here. Gave one star because zero is not an option. read more

One of the Taxi drivers cut us off in Ottawa with a customer in the back. He did a lane change without having enough space and just about slid into our car. Do not call them, I feel sorry for the people I'm Aylmer who don't have other options for a taxi service. Someone should open up some completion for them. read more

If you are looking for the WORST taxi service in the city then look no further. The most horrible customer service you can ever imagine; from drivers and dispatchers. 0/10 would recommend! read more

Worst service ever! I called a taxi in the middle of the day a Saturday and its took 45min to come everytime i called they said 5min and after when i call back they said all the taxi are busy he will be there in 10min! The staff are very rude and they always hang up on you! If you have a choice call another company because this one its a waist Of time and your money! read more

Wish there was a "No stars" option. Living in aylmer, you are limited to the Aylmer Taxi service that, unfortunately, is absolutely deplorable. After desperately attempting to get an uber to travel within Aylmer (which happens (very rarely) sometimes!), I realized my half-hour struggle to get a ride would ultimately be fruitless. As a last resort, I called Aylmer Taxi. The driver arrived quickly and when I greeted him, he ignored me completely. I was in a hurry to get home and told him my preferred route- which he also ignored*. After taking the long way home, I told the driver that I will be paying by debit and he said that wouldn't be a problem however, each time I attempted to pay, the machine presented a "connection error" message. Each time the machine failed, the driver became increasingly impatient with me (as if the machine's failure was my fault) and even asked me if l I had any money on my card or was trying to get a free ride several times. Frustrated, he said that we can't be here all night "trying my empty card." About five minutes after his fit, the machine was finally able to establish a stable connection and I paid for the ride "on my empty card." The driver asked if I'd like a receipt and he, again with frustration, bitterly said "too late" as the receipt was printing before I had the chance to answer. I said goodbye and he ignored me. *note: I have a very clear and audible speaking voice. read more

Unfortunately I cannot rate lower than 1 star. I took a cab to get to work one day. Not only was the driver slow as molasses but he got my work I said "debit please" and he had no debit machine. His solution was" it's ok I come to your house at night" .. I said no. Please don't. And he insisted and I insisted for a while and I said sorry I'll call the cab company please do not come to my house. I called to try work something out with the company ,this woman with a Russian accent answered and I attempted to get another cab out to my work just to pay with debit I didn't know what to do and I explained the situation and was afraid of a stranger coming to my house at night. The Russian accent women yelled at me called me a theif, said I got a free ride and hung up on me. I called back and calmly asked to speak with her manager. She proceeded to yell at me saying she doesn't have time for this and hung up on me again. This happened 3 times until I gave up. My story ends with me crying and scared that a strange man will show up at my doorstep at night asking for money. Yes it is partially my fault but the company was not willing to work anything out and the approach they took... wow. Just horrible . read more

I have been taken this service nearly everyday for 13 years. The unprofessionalism that I and guest were shown was embarrassing. Whoever the woman that works dispatch on Saturday nights is the rudest, most ill-mannered unprofessional liar that really should stop lying and work on her communication skills. She never sent a taxi and had the audacity to get rude and hang up when caught in a lie. Also...taxi drivers will scam people that may look like they had a few drinks. Taxi charged my guests 20 for an 8 dollar ride. Smh. I have been a customer many years but this experience just made me go straight to blue line. read more

My wife asked the dispatcher whether 4 suitcases and 4 people would fit in a car. The dispatcher was super rude and basically just told my wife to stop wasting his time and call some other company. read more

Trying to get a cab on a busy night? Good luck with that. I waited and hour and forty five minutes to get a cab. Not only that, but it took a little over an hour before they even answered their phone. After even reaching them, they said they were busy and directed me to a cab company that doesn't even offer service in the area. If you can avoid them, I would very strongly recommend it. Poor service when calling. The people driving the cabs are usually friendly, but sometimes they can be rude, especially if you want a receipt or want to pay using a credit card. read more