Incredible service by Elie! Driver #116. He made me feel so safe and was an excellent driver. He…read morewas friendly and kind. It is hard to find a driver like him these days. Will definitely recommend him to friends and family.

i reserved a vehicle with wheelchair support for my mother 48 hours in advance. the taxi driver…read morecame in a car and put me trough their secretary i think and told me i didn't made the reservation for wheelchair support and that i was supposed to use their application and or call directly to make that kind of reservation, i promptly asked why is the reservation option on their site then because that is how i made mine and still have my receipt and she kept back pedaling to their application. the secretary gave me the option to re-order the correct vehicle but at four time the price of what i originally ordered and i declined since the price would be absurd for a 5 minute drive and we would have been late for my mothers appointment by the time their next taxi would arrive. the taxi driver himself was cordial and have nothing against him. this 1 star review is for the secretary and the company itself.

Do not call this company I lost my phone in this cab the…read moredriver would not answer the phone until I called his dispatch and reported the phone lost I then tried to call my phone to which he answered provided me excuse upon excuse as to why he could not return my phone right away and told me he would return my phone to his office on Monday and I can pick it up there. I had to offer him $100 reward to get him to come over right away and when I did receive my phone back there was over 200 attempts of somebody trying to get into my phone from my pattern code never take this cab company never call them ​

reasonable price and last minute PROFESSIONAL service !Last weekend I had a plan to take 2 clients…read moreto a show and our transportation fell through last minute. Who to call, when wheelchair service is needed? Westway was a new name for me and I will never forget it. Dispatch, helpful and professional. Driver, Ibraham, was those things and more. Great care for all of us, knowledgeable and deserving of high recommendations. I truly hope you can maintain this standard for each and every customer. Impressive . Thank you very much all the way to Algonquin College and BACK!!

My first uber ride ever was done here in Ottawa, Canada. I had arrived here knowing that they…read morearen't allowed to do airport pick ups, so I intentionally had to walk 2km to the Hilton Garden Inn hotel to request the ride. True story. I had downloaded the app many months ago but held off trying uber until this trip. After trying to put in the credit card information in the app, I found out to be very very easy to use. I found the app to be very useful and very streamlined to the point where I just have to pick my location and let the driver know that I'm there. Uber and it's competition Lyft, is changing the way we do taxi services in the US and Canada. Although there are many assists is where politicians and government it do not like these companies from operating because of taxi lobbies against Uber, Lyft, and other ride share companies, I am glad that someone got the idea to come up with the idea for ridesharing services. It's a pretty cool idea and I like it very much. The overall experience of my first ride was very cool and I recommend it to anyone who needs ridesharing services. Taxis are just overpriced. I had some first time nerves using the app for the first time, I feel very much at ease now that I have an alternate way of getting around if I need it. Once I put on the pin and knew exactly where I wanted the driver to be I felt confident in my decision. However when the driver started to say that he was here (and i didn't see him) I kind of panicked. I quickly messaged him and everything was OK and I got to ride my first Uber. It was great. It was almost like catching a ride with a friend, but you'd pay less a lot less when you compare it to taxi services for sure. I guess that's why Uber and Lyft were created - to give more people choices rather than renting cars and taxis. My Uber driver was very friendly and we made small talk along the way. It was nice for him to guide me through the process of my first time using uber. Once the ride was done, he finished the ride and I got to rate him - out of 5 stars. There is no actual money that changed hands, although you could actually tip the driver in currency, if you decide on doing that too. Regardless of how I initially thought uber was and heard about in the news media, it's a great service - at least in the eyes of passengers. I'm not sure about being a driver, but that's not what this review is about. This uber driver's car was nice and maintained. I sat in the front seat and we had GPS to guide me to my final destination. It felt really nice not having to pay a lot for a taxi, which uber and Lyft is a fraction of what the taxi will charge you. It's crazy how taxi cabs can get away with. Kind of a rip off - at least with the tourists. My ride with uber costed $22 CAD compared to $42 with a taxi. My destination was in Gatineau, which I learned that neither Lyft nor Uber doesn't go, since it's in Quebec. So I had to get a taxi to go back to the airport to pick up my rental car. Ugh, that's harsh, but what can you do?! 5 stars for Uber! It's the great alternative to taxi cabs for sure. Support local! A++

I was in Montreal on the weekend. I ordered an Uber and paid an extra $8 for a priority pick up…read more Uber's routing system is messed up. Uber directed the driver to drive past me, go 6 blocks the wrong way in rush hour traffic and then turn around to come get me. It was 20 minutes before the driver picked me up. I was livid. The driver told me that Uber requires him to follow weird convoluted routes sometimes and if he doesn't do it, they send him nasty emails. I complained to Uber about their routing and requested a refund for the $8 for the fast pickup. Uber customer service said the pricing was correct, tried to tell me that I should give the driver a poor review, did not take responsibility for their role, and told me my issue was resolved. I've used Uber for awhile and this the first time something like this has happened. I'm unimpressed with how they dealt with and will reconsider using Uber in the future.

Amazing service from Jean (C553) this evening and…read more Dispatcher, very pleasant conversation and safe and confortable ride. Thank you!! Merci Jean ! (Pick up in Orleans to Ottawa hospital). Will call for him again. Cheers!

SCAM - Capital Taxi spotted in Kingston scamming people. They park on the side of the road and…read moresomeone hops out pretending that the taxi doesn't take cash so they ask someone walking by to pay for the fare with their card in exchange for cash. The driver will take the card and swap it out with a fake one while the "passenger" distracts you. They will take your card and spend money or withdraw cash. Be careful. And for the management of Capital Taxi, I hope you guys deal with this and make sure your taxi drivers aren't scamming random people.

We had taken a Lyft out to the parks in the Chelsea area only to find out once we got there that…read moreneither Uber nor Lyft could bring us back. We figured we would just get a local cab so when we were ready to head back to Ottawa we looked up the closest companies. I have to say that after reading the online reviews I was very nervous. Both options had horrifying reviews, but the staff at the restaurant we were at suggested Crown. Contrary to some other reviews, the person on the phone was very nice, our cab arrived quickly, and we had no issues with our transport. The cost was a little more than our ride share, but not bad at all. I would use them again; maybe they've improved since the previous reviews?

I spend so much money in this company.. I screw up ONCE and I get blocked from their phone…read moreservice.. always sends me straight to a machine. Pretty pissed about it.

We have a car and only use taxis when we are going out and know we will be having a drink. The…read morelast two times, we reserved the taxi at 5pm for a 6pm pick up to make our 6:30pm (Ottawa) restaurant reservation on time. Both times, we waited till 5 minutes past the reserved time and then called them only to be told they had no record of our call. They sent a taxi, but we were late meeting our friends. Our driver offered us an apology, but the dispatch didn't. Very disappointed; two chances are all they get; we will not use their service again.

I have a service dog and the driver was gonna refused me there had to be my neighbour to tell him…read moreit's il to refuse me. then when I got in he told me to put my 110lbs Service dog in the back of his sit... I tell him he's to big he started screaming at me... I have a fear of men and it took me everything to take a taxi it's was an emergency.... He was driving 20km/hrs more than allowed I felt in danger the whole time...

I can say this is a good taxi service. I use it often usually with no issues, except for today's…read moreride something I won't soon forget. Today my ride was hell with cab #27 from Regal taxi in Hull. This driver disrespected both myself and my friend within the first 10 seconds of meeting him. He mumbled in French under his breath about us not speaking French and when I spoke he complained it wasn't good enough for him. This driver couldn't understand me saying the Crown plaza hotel on Montcalm in Hull. My French seems to be good everywhere else but with him. This driver was horrible from beginning to end. I reminded him that Canada is a bilingual country and he got mad! This guy sped the entire 15 min drive, like a crazy mad man! He gunned for the light and although it was RED he went through it without due care and attention. He had ample time to stop as it was red already. All other vehicles were stopped. When I pointed it out, he snickered and told me to speak French because I am in Quebec. I told him to slow down and he snickered again. Despite one very "rotten apple" in their taxi service, for them as a whole, are great. Always use them, just not taxi #27.

I wouldn't recommend this company to ANYBODY! The guy who answered the phone was rude and demanded…read moreI was outside before the driver arrived. The cars are filthy and have a gross odour and the seats are even worse. The taxi drivers themselves are not friendly and make the ride very uncomfortable.

Blue Line seems to run most taxis in Ottawa. They seem to nickel and dime over things like putting…read morea suitcase in front seat that Uber and Lyft won't do. Driver was friendly enough but adhered to policy of extra fees for "excess bags". I would take Uber or Lyft next time, even for an XL vehicle.

Take an Uber, even if there is a cab right in front of you at the airport taxi stand. It's…read morecheaper, and if there is something wrong with the service it will be fixed as drivers care about their ratings and Uber takes responsibility. Blue Line is deceitful, incompetent, and outright disrespectful. I took a taxi from the airport to my hotel. I had a lot of luggage and was holding onto my backpack in the back seat, and the driver suggested that I put it in the front seat to give myself more space, which was nice. Note that I have no visibility of my bag now that's in the front seat as I'm in the back. Arrive at my hotel, pay the driver CAD 80 for a CAD 63 ride (a 27% tip) and grab all my luggage. After checking in, I realise my backpack is still in the cab. It's 530pm at this point. I call the taxi company. They try to find the driver / my bag. No success. Keep in mind the bag is in the front seat. It is highly unlikely that the driver hadn't noticed it by the time his shift was over. Takes 3 days for my bag to show up at the lost and found. I ask that the resolve this issue by sending the bag back to me, and they said can only send it back at my own cost - or I can go pick it up myself. Also, that I can't pick up from their office as it's closed the next two days (weekend). On Monday I call them again and ask to speak to a supervisor. Supervisor says the same thing, I have to pay a driver to take the bag to me or pick up the bag myself. Begrudgingly I ask them to send it back to me at my own expense, but to send it at 9pm as I'm not at the hotel. They tell me they have to send it back during office hours (???), even though I'm paying for it myself. We agree to have a car pick up my bag and drop it off at 5pm at my hotel. It doesn't get delivered. When I return to the hotel I call the service centre for an update at 11:15pm. They said they can deliver it to me in 10 mins (so they lied that they can't deliver outside of office hours). At 12 midnight (~45 mins later) I get my bag back, costing me CAD 60.86. Driver even has the nerve to ask for a 15% tip. After this ordeal, both the driver and company have had zero consequences while I've spent hours experiencing incompetence and a company with zero accountability that simply doesn't care about its customers.