The massage therapists here are absolutely top-notch, using a variety of techniques and performing…read moredeep muscle massages. Whenever I'm exhausted after a round of golf, I always want to come here. Their back massages and Thai stretches are incredibly precise, and their four-hand massage is especially exceptional. Their four hands feel like they're glued to my body; the overall sensation is so smooth and relaxing, leaving me feeling completely refreshed.

PLEASE READ BEFORE GOING FOR YOUR FIRST TIME!! I'm…read moredisappointed with my experience at Thai Royal Massage & Spa in Scottsdale and feel it's important to share for others who may be considering going. I called ahead and scheduled an appointment for myself and 3 girlfriends. At the time of booking, I made it clear we had not decided on services yet and wanted to choose when we arrived. The night before, they called and left a voicemail confirming us for 90-minute massages, which was never agreed upon. I immediately called back and clarified that we were still coming, but only wanted 60-minute massages and would choose our exact services when we got there. They confirmed that was fine. When we arrived, I signed us in and specifically wrote "combo" because I was interested in their combination reflexology. Before my massage even started, I clearly told my masseuse I wanted the combo reflexology, and she acknowledged it. However, the massage I received was not reflexology at all there was no foot soak and barely any foot work, which is standard at every reflexology place I've been to. On top of that, during the massage they were extremely pushy about extending our sessions another 30 minutes (making it 90 minutes total). I was asked twice, and all 3 of my friends were also pressured to extend. We all declined. At checkout, I noticed I was being charged significantly more than expected. When I asked, they told me they gave me the "combo body massage" instead of the "combo reflexology." That was never what I asked for. Instead of taking accountability or trying to correct their mistake, they did nothing. To make matters worse, their tipping system feels very uncomfortable and aggressive. They present tip options starting around 30-38% and hold the payment screen right in front of you, creating unnecessary pressure. Overall, the entire experience felt disorganized, misleading, and focused on upselling rather than customer service. I take responsibility for not being more confrontational in the moment, but not everyone is comfortable speaking up, and businesses should not rely on that. I left feeling taken advantage of, and unfortunately, they've lost our business. I hope this review helps others avoid the same experience.

Trang did an awesome job with my session. She was detail…read moreoriented from the beginning by asking detailed questions on what I would like. From what I told her, everything turned out perfectly. I would highly recommend The NOW as well as Trang!

4/13/26 update: Management and ownership reached out after my bad experience. Long story short,…read morethey offered a complimentary massage to make up for the experience I had. The complimentary massage was with Trang, who did a fantastic job. It was clear that she was talented and paid attention to my areas of focus/concern. She also provided a full 80 minutes of her time, as expected. Had my original experience been with Trang, The NOW would have received an easy 5-star review from me. I am changing my overall rating to 4/5 due to the hassle and frustration I originally had to deal with. That said, management and ownership did the right thing. Bad experiences (or just bad fits) can happen, but the difference between a good business and a bad one is what management and ownership do to address those issues. 5 stars to management and ownership, 5 stars to Trang, and 4 stars overall given my specific experience. I can comfortably recommend this location, as long as you are willing to speak up if you don't get what you deserve. After my first experience, I would not have considered this location in the future. After management/ownership intervened, and after my experience with Trang, I can confidently say I will return, and if my experience is anything like the one I had with Trang, I'll be happy to follow up with a 5-star review.

Last week I had the Serenity Facial (1hr) and Serenity Massage (1hr) package with the added…read moreDermaplaning. I had Morgan for Massage and Rebecca for the Facial. I will only request them when I return, just exceptional experiences with both ladies. I had some tightness in my hips and piriformis and Morgan was great at targeting massage in those areas. Rebecca's attention to my individual needs was welcomed and appreciated. I love the facial moisturizer and foaming face wash that I purchased post treatment as well. This Spa has a perfect for location, abundant parking, relaxing reception with refreshment and snacks and low lighting to ease you into the chill vibes. This has to be on your list for best spas in Scottsdale. Amazing quality/pricing.

My massage with Bella @ New Serenity Spa yesterday (2/17/26) was amazing…read more Having been a massage therapist for years (until I couldn't), my critique of 'hands on my body' is very pointed. There are very few massage therapists that truly 'get it'. Bella indeed has healing hands! Not all massage therapists understand and 'feel' the connection between muscle, bone, ligaments, fascia & the mind. Let me tell you, she NAILED it. Her touch and exploration of my trouble areas, then diving in with the solution with cupping and triggered massage was exactly what I would've done. Her communication throughout, her questions, her gentle silence was perfect. Her technique with muscle stretching and triggered massage points was spot on. Had the best night of sleep after her massage as well. Thank you for a great experience; your spa is lovely - great great Vibe. Loved it. Will definitely see her again. Highly recommend this spa!

This is tied for second place in the spas that I have been fortunate enough to visit over the…read moreyears. Absolutely gorgeous destination spa. Because we were staying on site I made the wise decision to go two days in a row. The first day I went splashy and got a facial at the Sisley spa inside the spa. I love Sisley products. What an incredible experience. This includes up to three flutes of M&C champagne, macarons and a sample gift. It was an excellent facial and a great start to our mini getaway. The second day I went to the larger part of the spa and had a one hour massage with April. This was fantastic. Both days I had full access to all the facilities for no upcharge. There were waterfalls, water therapy and a large rooftop pool. It was chilly out, but many of us braved the chill in our oversized robes in an attempt to soak up some sun by the pool. I got some sun on my legs for a good 20 minutes. Brrrrr! The second day I had a generously sized fruit salad pool side. The only recommendation is that they could make prettier packaging for the food. Service was perfect. I would repeat this in a heartbeat.

Well & Being Spa is a lovely experience. Bring your swim suit! I came on a Monday morning in March…read more Was not over booked but there was a steady flow of ladies in the locker room. I came in for a 1 hour massage and added on the foot scrub. It was a full body massage that ended with a scalp massage. Marie was my masseuse and I highly recommend her. She was very attentive and asked the right questions to make sure I was in maximum comfort. The aromas are perfectly applied and not overwhelming. I loved the eucalyptus towards the end of the massage and my feet felt baby soft and clean after the foot scrub. The amenities are fabulous. The lavender meditation room is under rated. The aroma is subtle and fresh, cool temperature and dim lighting. Feels calm and not many people use it. A nice place to reset and calm your mind. The rooftop pool is nicely shaded, I read my book there for a while. I'm coming back in a few weeks to try a facial. Already booked my next massage.

Had my first massage here and Shaelene rocked my world! I will absolutely be back and try out more…read moreservices. Thank you Shaelene

This spa is in the Mercado with tons of parking .You walk in and instantly know you're about to be…read morepampered . The relaxation room overlooks the lake and has chocolates, snacks, and fancy infused water, so basically it's a trap to keep you from Leaving! It's unisex, super chill, and the treatment rooms have ocean sounds that made me forget I live in a desert. Chelsi has actual magic hands. I got a hydro facial and walked out glowing like I wasn't about to step into 110‑degree Arizona reality.

I've been to many resort spas in the Phoenix Metro area and love to try the day pass to explore the…read morespa amenities without booking services (due to my own preferences, e.g., massage therapists usually tell me they can't provide the pressure I'm seeking, etc.). The women at the front desk were very pleasant, polite, warm, and welcoming and Mary, the locker room attendant, was amazing! She was so kind and patient answering all of our questions and showing us around. I wasn't super impressed with the amenities... The steam room wasn't very hot or steamy and only seated about 5 to 6 people comfortably. There were three women in there when I entered and they told me that if I was "looking for peace and quiet, this wasn't the place for me because they were gossiping," which I thought was incredibly inconsiderate and rude. Though their behavior was no fault of the spa itself, it would be great to enforce a quiet policy so that other spa goers could enjoy quiet and relaxation. The ladies who wanted to gossip could be politely redirected to the pool where it may be more appropriate for loud chatter. I went to the sauna next and had a much more enjoyable and peaceful experience. There was a small pale of water to add to the coals to increase the heat in the room. This was much more to my liking. Wet washcloths with eucalyptus essential oil in an ice bath were provided, which was really nice to use after the sauna and smelled amazing. There was a hot tub near the sauna and steam room but it was full of foam and very cloudy. I felt really uncomfortable getting in the water as it appeared to not really be clean. A cold plunge is advertised on ResortPass for the day pass and I was very disappointed to learn that there was no cold plunge on property. They did offer a prickly pear lemonade, bottled water, apples, and mixed nuts/dried fruit to snack on. After sweating it out, I decided to go to the relaxation room to sit down, cool off, and "relax". They had these little foot massager boxes so I tried one out and it really hurt my feet! I tried to play around with the settings but couldn't really figure it out. It would be great to have an instructions sheet nearby so we could be informed how to operate the devices properly. Different ladies chose to sit down right next to me (in an empty room) and talk about epidurals and their pregnancy really loudly, which I found to be very disruptive in a "relaxation room". Again, enforcing some kind of a quiet policy would've been very appropriate. Aside from the drinks and snacks mentioned above, there is no food available in the spa but I was informed there was food available for purchase at the spa pool, which I chose not to spend time at. The menu didn't look great to me - overpriced and unhealthy. I did love that the showers had doors with locks (versus an open space with a curtain as is found in many other spas) and there was a bottle of eucalyptus spray in the shower for aromatherapy, which was amazing. I wanted to purchase a bottle on my way out but the spa was out of stock. I'm not sure I would return to Agave as I think other spas in the area offer a more enjoyable environment and more/better amenities for a similar price.

Very disappointed in my service here at Agave…read more Short version of the story: Husband bought me a $150 gift card for a pedicure. It was evident in the middle of the service that the woman performing my service cut me. I told her this 3 times, at one point even needing to remove my foot from the water because it was stinging so badly. She took zero accountability stating maybe it was my shoes. (???) Needless to say, I didn't really enjoy the experience while stinging in pain. The following day, I went to take a shower and the stinging continued. At this point, there was a visible cut on my toe, so I reached out to Management. After corresponding with this management team for about a week, I found them to be "fake" helpful. I told them I was 37.5 weeks pregnant and the last thing I should be worrying about is an infection from a $150 pedicure at a reputable salon. They made a comment at one point that Lana (my nail tech) "doesn't usually make mistakes like this...." despite me showing them two photos of the cut on my foot. They just kept saying "Keep us updated..." What does that even mean? At one point, a representative from the salon called me (4 days after my appt). I called her back a few hours later. Never retuned my call. After 1 week, I emailed them again and told them that I didn't end up getting an infection, but that I planned to write a negative review of my experience. I basically told them not to even respond back because I was sick of going back and forth with them via email for God knows what. But in the end, I do personally feel that they should have offered me a refund because the service was so poor AND that the nail tech and management lacked accountably. On top of all this, I want to add that this is my second pedicure here (I am a local who lives about 2.5 miles away). Both times, I have been thoroughly unimpressed with their color options for pedicures. I end up having to go with a color that isn't the one I wanted because they have limited options. They also use CND polish, which I find to be inferior to other brands such as OPI, Gelish and DND. All I can say is that I normally spend $50 on a pedicure at a local spot nearby (Plush Nail Bar). Although it's not a spa, I end up paying $100 less, get an overwhelming array of color options and oh yeah.... I DON'T GET CUT! As for any future spa service, I told my husband to forget this place and buy me gift cards to the Fairmont Princess from now on (equidistant from our house).

First time coming to a spa in general, so I was a little nervous. Being freshly postpartum, my body…read moreis sore and aching. I was tender with the massage but my masseuse was amazing! She explained everything I needed to know and how the process worked. She made me feel great. Kami, our poolside waiter, was phenomenal. He made us feel welcomed and just improved the experience tenfold. Will definitely be coming back again, can't wait!

This was my first time coming with both of my daughters. My oldest daughter comes all the time. The…read moremassage with Sabrina was amazing. The environment is clean and welcoming, but most of all I want to say how much I appreciated our poolside waiter Kami!! He was so attentive and friendly, and it really meant a lot!! Perfect way to end the experience! I will definitely be back again.

Visiting from out of town and was blown away by this spot! My partner and I were expecting the…read moretypical semi-sus closet-like rooms with overused things but instead we were surprised with: - Grand entrance with free snacks and beverage bar (strong selections) - Artistically done corridors and so many rooms: including a sauna room and hair wash rooms - Couples room that felt brand new and luxurious - even the bed sheets were lush and new, smelt great - their bathrooms are fully renovated with amenities including Dyson equipment and hair curler/straightener AND showers with towels provided Not to mention, my partner and I got a female and male therapist that were so good at what they do! Mine was the male and he was amazing at deep tissue and Thai stretching. He had such great technique that I left feeling like a whole new person. Such a great price point too and even better now that they're doing a summer special weekday discount! 10/10 recommend

To kick off the new year, my husband and I splurged and treated ourselves to a couples Thai massage…read more& head-spa package. While we've had Thai massages before, neither of us have ever been to a head-spa and we were beyond excited to see what all the rave is about. We started with our Thai massages in a beautiful couples room. What we loved most was how they integrate stretching into your massage experience. If you've never had a Thai massage there are bars on the ceiling and they hold themselves up to walk on your back and use their feet to manipulate and massage different areas of your body. Although it can be intense, it is also surprisingly therapeutic. Next we went entered the couples aqua spa room and had our head-spa experience side by side. They washed, conditioned, massaged, scrubbed, squeegeed, rubbed, combed, brushed, rinsed and used a waterfall feature on our scalps. I don't think my scalp has ever been so squeaky clean in my whole life! The woman who did my head-spa offered to blow dry it and as someone with thick, ethnic, wavy curly hair this was what I was most worried about going into the experience. I let her try but ended up having to finish drying and flat ironing my hair in the main bathroom. They had a Dyson blow drier and flatiron as well as brand name perfumes in the rooms, which really made the experience feel luxurious. For us the combo experience of two 60-minute treatments back to back was a little too long. I started getting antsy towards the end of the second treatment. In the future I'd love to return and enjoy one treatment because it really was a top notch experience.

My husband and I went for massages here. Both of us enjoyed our hour and a half very much. Would…read moredefinitely recommend if you need some time to relax. I actually went golfing the day before and hurt my back. My masseuse Sophia asked me if there were any areas I would like targeted. I told her my back was bothering me. My back felt so much better when I finished. Definitely recommend Sophia.

I'm on vacation, but God I wish I lived here as I would get a membership. Facilities are awesome,…read moremy masseuse Matt was fantastic. I recommend this place to anyone visiting or if you're a local. They actually gave me the membership price because my hotel has a deal with them. Give them a call and see if you can get the discounted price too.

Relaxation and comfort awaits you at Salt and Sugar! My sister and I enjoyed the salt and sugar…read morehead spa experience. It was extraordinary and beyond our expectations. I loved the attention to my hair and scalp (the water halo - wow!), the facial massage and mask were so calming, and the massage experience was very relaxing. I can't say enough about how great it was! Treat yourself today!

Great massage and mini head spa by Mei. She's so sweet and the spa is pretty, intimate and very…read moreclean. I felt the price to be very reasonable for the services provided. I'll definitely come again if I'm in the area!