I've had a fantastic experience working with AZ Bounce Pro! Their team is responsive, reliable, and always makes sure everything runs smoothly. I especially appreciate working with Epi -- he's incredibly easy to work with and played a huge role in making our large-scale event for thousands of students a success with minimal issues. Highly recommend! read more

We received and accepted a quote for renting a cotton candy machine. Our goal was to surprise about 140 students after a math competition today. On 5/4, AZ Bounce Pro sent an email to confirm with us the quote price and verify that we want to rent the products. On 5/5, we confirmed the quote was acceptable and stated we would like it delivered today, 5/7. A purchase order for the amount requested was provided as proof of payment and acceptance of the offer. When the delivery time passed, we called AZ Bounce Pro to check the delivery status and were informed that there was an error on their side. They confirmed that all information to proceed was received from us however, it did not get processed and entered on their end. We explained we can move around things on our side and have it delivered tomorrow, 5/8. Later in the day, the company sent a revised quote asking for more money (approximately doubling the delivery fee). When asked about it, the response was that we can change the price at any time before signing the official contract. We were also informed that when the quote was entered last week, the system generated the delivery quote; however, when they moved it from a quote to an invoice, the delivery fee changed. The manager stated she has reviewed the issue and errors with upper management, and they agree that no signed contract was received, so the new price will remain. Management was advised that the error was on their side (as they previously confirmed themselves), and they had already failed to deliver the goods/services agreed upon in writing (email), now they want to increase the price just because they can. After pointing out, calmly, I might add, no voices were raised by either party, an agreement is considered legally binding when the following qualifications are met (see below), the manager told me if I want to rent it, request and sign the contract for the new amount. I offered to wait while she took the below information back to management to review again or Google details if needed. She repeated the comment about the contract and then hung up on me. "A purchase quote is an offer to sell goods/services at a specific price...It is not a contract until it's accepted by the potential buyer. Elements of a binding contract: 1) A clear quote is provided with an offer outlined. 2) The buyer must accept the offer. 3) Both parties must be over the age of 18 and have the legal capacity to enter into a contract. 4) The agreement must not be illegal or violate public policies. Essentially, a quote is not the final agreement however, it becomes a legally binding agreement when it is accepted by the other party and the terms above have been met." read more

These people are wonderful! I will never go anywhere else in the future! They were professional, courteous, and just plain nice. They acted like they wanted to earn my business when four other businesses acted like I didn't matter. They helped me decide what to rent and even came out and measured the space. They had the best prices and acted like they were the ones throwing the party! Every member of their team was impressive! And the joust arena and dodge ball arena were way beyond my expectations! They delivered and picked up right on time. What a beautiful family! We had a huge graduation/birthday party on 6/29/24 and we thank you AZ Bounce Pro for making it great! read more

Horrible customer service and unaware of surroundings. Inconsiderate of others time and are willing to waste yours. Very little communication between the employees and you. One star is too much read more

I cannot say enough wonderful things about this company. Our family has rented many pieces of bouncy equipment from them over the last year or so for birthday parties and holidays, and every time the experience is 10/10. The equipment is always clean and in great shape (everything we've ever rented looks brand new), customer service on the front and back end is friendly and efficient, and delivery/pickup is on time and fast. We recently rented a bounce house for Christmas Day; we wanted to do something extra for the kids since social distancing has been taking a toll. AZ Bounce Pro dropped off a giant new super hero bounce house on Wednesday (socially conscious with masks and distancing) and picked it up the Monday after Christmas for a crazy great price! Easy to operate it, too-- the fan they provide has one button (hard to screw up) and it inflates the house from flat to finished in about a minute. It's a no brainer. The kids had a blast and I felt like a genius. read more

AZ Bounce Pro - Super hero bounce house-- the kids had a blast! - Party Supplies Near Me - Phoenix, Arizona

To the rescue! Thank you Az Bounce Pro for providing your service promptly. I had a small party outside for my child and it worked well. Great communication and reliable. You saved the day! They were able to give me a deal with a last minute booking. I appreciate the help! It was a hit! read more

I am extremely impressed with the level of service I've received from AZ Bounce Pro. They communicate, are prompt, and reliable. The level of service is everything I ask for from a company. There was a last-minute event I was organizing. I put some feelers out to several companies and within minutes of completing the contact form, I received a phone call. I spoke with Kim who ended up being the main point of contact. She was extremely quick, professional, resourceful and helpful. She assessed our needs, determined what we needed, provided recommendations, and quickly arranged everything I asked. She understood the level of urgency and worked diligently to get our party squared away. I communicated with her via email, text, and phone call, all of which are important since I am oftentimes busy and cannot get to one or the other. The level of customer service and resourcefulness is exception and for that, I am greatly appreciative. The website is extremely informative. They list the items that can be rented and sometimes does provide pricing. Booking and paying was all done online, which made the process even more convenient. Day of the event, I was not there for set-up or take-down, but they do communicate via phone. They set everything up and take everything down. They basically do all the heavy lifting and you stand there to make sure. I didn't think we would have any electrical issues, but sure as day, we did. The company had a back-up generator for us to use. As for the items themselves, we rented the 27' tropical water slide with pool at the end, mega bounce house, and dunk tank. All items were in tip top condition and in working order. (By the way, the water slide was a HIT! It is AMAZING!) I am immensely satisfied by the level of service and product I received from AZ Bounce Pro. Now you're wondering, why the 4 stars when the whole review has been raging about how great this company is. I've attempted to contact them again regarding a future events and have had a hard time getting a response. I am not sure if it's because the event is far off, but after my initial experience with them, the lack of response this time around has been a slight disappointment. read more

Always professional. On time. Polite and service is always above and beyond. I'm very happy and I use them every year for my kids birthdays and holidays. read more

What a phenomenal company! I was tasked with finding items for a company picnic and can't say enough great things about Az bounce pro's. Tye was our contact and went so above and beyond to make our event the best. My entire event was last minute and he worked through all the details and was helpful in making great recommendations that stayed within our budget. I had a snafu (totally my fault) the day prior and the team with Az bounce pro and epic jumped in to make sure I was good to go. I will continue to support this company and highly recommend them for your event. They have bounce houses galore but do much more, games, rides and even concessions. Don't hesitate to call Tye he will take care of you. read more

Wow - this company disappointed me today! Lady on the phone was rude, and then told me if you don't order $175 minimum - you have to pick up the bouncer and set up YOURSELF!!!! When I asked them to reconsider since the party will be for FOSTER CHILDREN - she told me to call someone else. SO different than the company I used to know. Disappointed. read more

Great prices, great service, great selection. I found out about these guys because of an event they did for my son's school over at Vistancia Elementary. They have a ton of cool inflatables, my son favored the Farmville one but I called last minute and it was not available. No problem, they hooked us up with an inflatable bouncer with a slide that the kids LOVED! They even brought it out 4 hours early since they were already going in our area. The value was great, I paid $189 for this huge bouncer/slide that I know I have paid more for in the past. I also like that they have a Facebook page so that I can find them when I need them (works better than an address book). read more

AZ Bounce Pro - This thing is awesome! - Party Supplies Near Me - Phoenix, Arizona

Easy and friendly booking. Showed up on time for set up and break down. Cost was a little high compared to other places I have used but it might just be the item we chose. read more

I have rented several pieces from AZ Bounce Pro over the years. They have always been professional, courteous and friendly from the beginning of my event until the end. My questions and concerns were always addressed in a timely and professional manner. The equipment has always been clean and in great condition!! After set up, the bounce house and or other rental items are cleaned and wiped down again to ensure everything is in perfect condition prior to your event. I would highly recommend them for any and all of your events!! All around top notch company! Thank you for always making my events unforgettable!! read more

Used them for a slide rental and their customer service was top notch as well as their delivery and set up guys. It was our first time doing a rental and they made it so nice we will definitely use them in the future. read more

We had an awesome experience with this company. Their customer service was excellent, the setup and breakdown of the bounce house and equipment was very smooth. Would highly recommend and use again! read more

My husband and I rented a 'bounce house' from AZ Bounce Pro for our wedding. I called several weeks in advance to ask about set-up, cost, etc. to confirm that they would be able to fit our needs. The woman that I spoke with was helpful, and answered my long list of questions with plenty of assurances. I was told that the company normally arrives several hours early to set up, and needs to tear down by about 10pm. I told her that I needed the rental for a wedding, and asked for a specific time slot to set up (with a window of about an hour and a half-I was told that set up takes only about 20 minutes). I was assured that this was more than fine. We were thrilled. I put down a deposit and confirmed the set up schedule, as this was absolutely crucial to the timing of the wedding. Again, I was assured that this was not a problem. We were told that we would receive a call to confirm everything the day before the event. I didn't receive a call the day before, but I did receive an email conformation. The day of the wedding, I arrived at our venue several hours early to check on the set up/seating. As I pulled up, I noticed the large, noisy bounce house in the middle of the grass at our venue! I was pretty horrified. Admittedly, my fiancee and/or the lady in charge of our venue let them set up-they told him that they had another event to set up in Mesa (our venue was in central Phoenix). When I called them, they said that their scheduled set up was several hours prior to the agreed upon time-whomever had filled out the paperwork for them (the woman I had spoken with earlier) had filled it out totally incorrectly. I was pretty pissed, to say the least, and they were very apologetic. Luckily my fiancee figured that since our guests would be standing for our very brief ceremony, the bounce house could stay, and our sound engineer worked around the unscheduled noise. The bounce house itself was great, and our guests had no idea how narrowly we averted catastrophe. The people that came to tear-down arrived over an hour after their scheduled time. Again, luckily for them, we were still there helping to clean up the venue and remove our decorations. I really wanted to be able to leave a five star review, as initially they were more than happy to accommodate us. Luckily, we were flexible enough to figure out a way to salvage our event and move things around day of. Had we not been, I don't know how things would have turned out. Had they not been able to accommodate us, I would have been much happier knowing that in the first place and going with a different company. I'm still pretty upset that our order was processed apparently incorrectly. I will probably not be a return customer, which is really a shame, as their prices are competitive and the bounce house itself was great. I truly hope that they address the kinks in their customer service/ordering to avert any future mishaps. read more

All I needed was some tables and chairs... I chose to pick up. I pulled up and walked into the office the secretary was friendly. Then I was instructed to Reverse into the open bay and THEY would load everything for me. I pull up to the open bay and the guy who loaded the chairs and tables for me was really nice and loaded my items carefully but quick. I was in and out of there in no time. Even though my order was so small I will for sure be calling AZBouncePro for other services. Also the warehouse was sorted and clean! read more

What a Great Event! 4th 0f July Country Club Celebration. Who knew we could have so much fun? Tye Conner was the best at knowing what we needed to have a successful event. He kept us in budget, was easy to reach whenever we had a question. We were always assured that everything would be on time and as promised and it was. The proof is always in the pudding! We are getting nothing but thumbs up from our Members, saying the best 4th ever. Thanks Tye and his team. PTCC read more

This company is the absolute best if you want a bouncy house! They were so easy to work with and really convenient which made it awesome, the guys were friendly and we had the bouncy house nearly all day. thanks again for being professional and courteous! read more

We rented a 27' inflatable slide. Dozens of kids had a blast. Great guys did the work. Set up was early to accommodate the event and tear down was as scheduled. Can't wait to do it again! read more

So a month ago, we booked a water slide through Az Bounce Pro for my daughter's birthday party today. I discussed with the lady that this is her actual birthday, that she wanted a specific slide and I confirmed availability on Labor Day weekend. She confirmed it was available today and told me to quickly return the deposit to hold the slide. I did! Well, they never confirmed, I called yesterday at 4:30 and they had us down for 9/11, even after I discussed with the lady that the party was on Labor Day weekend. They lady had me over a barrel with not enough time to book with another company at 4:45 the afternoon before the party. She ended up charging me $150 more for a different slide, not the one my daughter wanted. And now for the first hour of the party the hose on the slide leaked, spraying our back door, flooding our inside floor and leaving half the slide dry! Not a happy customer. read more

I have always been happy with AZ Bounce Pro and have used them annually in October, but I just called to arrange my event for October and was told that I had to have a minimum order of $500. I asked why there was this change since I have been a loyal customer and never had this issue before and I was told because October it is their busy month they are charging more. I will NEVER work with them again - they are price gouging because they are busy and taking advantage of their customers. This is a disgusting practice and refuse to ever use this company again. read more

Using AZ Bounce Pro was a great experience. They were on time and extremely friendly!!! The Pirate Bounce house was clean and was in great shape. I would definitely use them again! read more

Picked up a blow up big screen TV, Popcorn Machine, tables & chairs. Staff was friendly and helpful. Explained how everything worked, gave me tips on what to do & loaded everything up for me. Definitely recommend. Prices were great and my party was a success! Even got a thank you from my teenager... read more

My wife planned a casino night for my 50th and it was the best birthday party that I have ever attended. The three man crew was led by a great young man named Nathan and we were absolutely impressed. I have been to similar parties in the past and was never impressed by the quality of the tables. Many times throughout the night I heard people talk about the fact that you could not tell the difference between these tables and casino tables. This was also a great experience for players that have always been too intimidated to play in a casino as the dealers were great teachers. I have already made recommendations and will continue to do so with great confidence. Thanks for a great party! read more

Very professional. Showed up on time and picked up on time. We rented a bouncy house, bubble machine and tables/chairs. They set everything up and took everything down very quickly. They also showed us how to use everything. Very pleased! read more

We ordered the dunk tank and it came on a trailer that couldn't fit through our gate. They specified we need to fill it with water ourselves but not the dimensions or opening needed to move it. They would not let us switch it out so we were forced to use it in the front yard, but the kids needed adult supervision so could only use it for a short period of time. Then they came in the middle of the party to pick it up. I argued that I was told they would come at 6pm, not 3pm, so they called someone and realized their mistake and came back. read more

They made my kid's 8th birthday party a big hit. Amazing customer service from the first phone call to the drop off and pick up. On time, super clean, just all around great job. I really appreciated how easy they made everything. read more

Bounce pro was great, very accomodating when we changed our order around. Showed up on time and were very porfessional. Will definitely use again!! read more

Thank you Tye for being such a great help planning and walking me through the ordering process. You rock. Was super easy and he answered all of my questions. Prompt responses to anything I needed. Can't wait for the kids bounce house party!!! Az bounce pro is a life saver! Worst experience ever with fun n jump moonwalks. Stick with the pros at az bounce pro!! read more

Great service...on time, professional and responsive. Prices were fair, not the cheapest, but the product selection was fantastic and they would deliver anywhere and were very courteous; so a fair trade. Very clean bouncers as well. Ordered the Animal Farm Bouncer for a 2-4 year old party. We had ponies as well, but the kids ADORED the Animal Farm jumpy. read more

Great customer service! This is our 2nd year using their services for our son's birthday party and they are just great. Always on time and very professional. read more

The Combo bouncer I rented for my daughter's party was awesome, and the guys that came to set it up and take it down were great! The only thing I was frustrated about is that when I first spoke to the woman on the phone to book the bouncer, I told her it was at a park and I was told that there was a $40 additional "park fee" because they had to bring a generator for power. When they called to confirm our order 2 days before the party, lucky I asked about them bringing a generator because the woman said she didn't know anything about us needing one, and it would be an additional $49.95 to rent one! I clearly remember having this conversation with her the first time, so I was pissed that they were trying to squeeze more money out of us 2 days before the party when it was too late to find another booking. read more

Do not recommend. Was just at an event last night and 30 min prior to closing the bungee ride they did not have the courtesy to shut down the line. At least 20 very unhappy kids. And one of the workers had the nerve to say "rather than stand here and argue you can try to get on one of the other bounce houses that hasn't closed yet." Poor, poor, poor customer service. read more

We rented a bounce house, tables, and chairs for my daughter's birthday party. Have to say the set up crew was pretty awesome. They were fast in efficient. Would've given it five stars but the crew that came and pick the stuff up left my side gate open. Without knowing I let my dogs out when they were done. But a half hour later I went to turn on my water system and saw the gate wide open and my dogs were gone. So I spent a half hour looking for my dogs. Finally found them thankfully they were not hurt. So I called and talked to somebody today about it. I kind a got the impression like they didn't here. All I was looking for that they might want to reminder crews to double check and close gates when they're done. But like I mentioned talking to the person I was I just felt they didn't really care about what happened. Not sure if I will ever use them again. Probably will use somebody else. read more

We have used AZ Bounce Pro for three years now and have been extremely pleased with their service. Nate has made it very easy. They have shown up when expected and done a great job. The first two years we had outdoor movie night for our HOA. This year we added the popcorn machine and a blow up slide for the kids. It was a huge success. I have absolutely no hesitation recommending AZ Bounce Pro. read more

I rented a big water slide for my son's birthday and it was great. They showed up early and right on time to pick up. They did all the set up and heavy lifting; a prefect activity for a hot Arizona day. So when it came time for me to arrange our neighborhood Girl Scout Movie in the park event; AZ Bounce Pro was the first call I made. I was so worried that the movie screen was going to be complicated but everything was so easy to use. No matter what the event, they have what you need. read more

I am the coordinator for a large church who had to plan our annual fall festival in a big hurry. I hired AZ Bounce Pro based on their reviews. I was not disappointed; this company is far and away the best vendor we have ever used for this event. I needed a company who would do it all, and AZ Bounce Pro delivered - they provided everything from lights to pumpkins and hay! I talked to Tamara, who customized my event according to my needs and my budget. She also came out prior to the event to walk the grounds so we could decide the best placement of all of the bouncers. The night of the event was spectacular - we had our best event in history! Nathan, Vincent, and Brian were awesome - professional, friendly, and super-helpful. Whatever you need, AZ Bounce Pro has it. Stop searching and hire them - I will never use anyone else again!!! read more

Excellent customer service, driver was on time for set up and take down, great prices. I highly recommend AZ Bounce Pro!

What a great company. I judge a company about how they fix problems because there will always be problems but not everyone handles them correctly. I rented a machine from them this past weekend and it did not work for me. When I returned it they refunded me the money and apologized very professionally. Turns out it worked for them so I must have done something wrong, but nevertheless they offered great customer service. read more