My mother-in-law recently had a backwards fall from her porch in which she struck the concrete with…read morethe back of her head. Luckily, she was transported to the very best trauma hospital in the area. Diagnosed with a brain bleed and a sprained ankle from her fall, they kept her for observation. Long story short, she was sent home, but had a few strange episodes and was in a lot of pain, and returned for about another week of care. We met several of her nurses and were impressed with their bedside manners. They really took good care of my MIL. The hospital is easy to navigate and has a terrific parking structure within walking distance. And a Starbucks open until midnight during the week. Overall, a great experience for a terrifying situation.

ER experience, use a different hospital. Wait times are understandable, it's the ER…read more But, care once back in triage was dismal. They have no buttons to push if you need care. I had to hunt people down to get care for my 86 yr old mother. My mother had to sit in her urine. They didn't have a BP monitor or oxygen monitor on her for hours. The oxygen tank wasnt even turned on. When they did finally put the monitors on her BP was 192/78 oxygen 89 Blood work and test results several hours. My family has used several ER's in the valley and this was the worst experience by far.

This is a multi health service care of Banner Health. My Cardiologist office is in this building it…read moreseems to be a newer medical building They have a few different doctors in this facility but if you need a good Cardiologist Dr. David Wang is amazing!

I am going to start by saying that this is not a doctor issue but a medical practice issue…read more I have been seeing Dr. Rogers for a couple of years now. He is probably one of the kindest, most understanding and sincere doctors I have seen in a long time. His bedside manners are fantastic, I never feel rushed and I always feel like he cares about making me feel heard. His MA is wonderful, they are always super friendly and helpful. As for Village Medical as a facility - this place needs a lot of help. Trying to communicate with a provider is difficult. You cannot call the office directly, you send a message it takes days to get a reply. You use the chat or call the help line and it takes days for you to get some type of a reply from anyone. The answer is always "we will get back to you in a week." Sometimes a week is a very long time when you have a pressing issue. There is certainly a disconnect between the patient and provider. It is all corporate and help desk. When I get feedback from my pharmacy that I need a pre-authorization, or there is a question, it takes about a week to get any type of resolution because you cannot communicate with the office directly. If it was not for the fact that I like my doctor so much I would leave this place. Finding a good doctor is very tough. I just wish this place would get it together.

Dr. Bri dismissed me and didn't explain what's wrong with my urine. You lost me as a patient. I…read morecancelled my upcoming appointment too. This is the second doctor in the VM network who dismissed me. This is not okay. Nurses are mostly awesome

I hadn't been to Ironwood in over 10 years, which was good for me!…read more Admission was fairly smooth, with online check-in. I wished they had electronic or online medical history though, since that took a lot of writing. The staff was as courteous as it gets. Dr. Anita Koszyk-Szewczyk was overrun by patients, so the NP saw me. She was confident, courteous and efficient. She updated Dr. Koszyk-Szewczyk, who then checked in on me and explained what the next few steps were going to be. Quality care at Ironwood.

I've read many of the reviews about Ironwood and I can tell you that most are spot on. I'm writing…read morethis review on behalf of my wife, who has been battling stage four clear cell carcinoma for the last three years. She was suppose to start her fourth round of chemo on June 4. Her last chemo was over three weeks ago. She saw Dr Mario Pineda on May 21. He canceled her current chemo as her cancer had spread. We went over my wife's next course of action and decided which drug she would be using for her chemo. She went the following week for an echocardiogram the Dr ordered. On May 28 a nurse from Ironwood called me to make sure I had received the Rxs they had sent in and we went over them. Nothing else was discussed. We went for her pre chemo labs on June 2. On June 3, less than 34 hours before her chemo treatment, a lady called me and said, "this is just a reminder of her appointment tomorrow and that her copay $2500. Less than a day away. This is the third time that Ironwood has done this to us. They had over two weeks to find these things out but did nothing. The lady that called me had obviously been selected as the gopher. She told me they were way behind and she was told to call me. I told her I didn't care and her problem wasn't my problem. I was beyond pissed. This wasn't about the money, no other options were discussed and I know if I were to pay $2500 I would never get my money back after patient assistance paid. This is a perfect reason why I always wanted to be the contact person because I didn't want my wife to have to go through more. I can tell you this isn't the first time and I'm sure it won't be the last. I got in my car and drive to the Chandler office. I told the lady at the front desk I was there to sign papers for patient assistance for this drug. After waiting fifteen minutes the lady said there were papers and asked me if I had a POA. I told her that I had brought the POA there at least three times. I asked her what did they do with them? I told her that all Ironwood is concerned with is $$$$. They never call to see how my wife is doing they only call to tell us how much money to bring to her appointments. I have had Simone, an office manager, help me with several issues recently. She is one of the few bright spots at Ironwood. I took another copy of a POA and signed the Patient Assistance form last Thursday. I haven't heard anything yet, just waiting and the clock is ticking. It will be at least 4 weeks between treatments. They called Friday that the Dr had ordered another echocardiogram test? She just had one two weeks ago. She went last week for labs that were never needed. That will have to be rescheduled too. Trust me when is say, I've thought many times about changing from Ironwood but when you read the reviews it doesn't get much better. My wife even got a call from a nurse that told her, "maybe you'd be better off going somewhere else." Who says that to a patient with terminal cancer? I'm done but I hope if you're concerned for your loved one that you seriously consider your choices first. Thanks Simone for all you help, you're the best!

Been going here for over 5 years. Excellent care and staff, convenient and in the perfect location…read morefor all kinds of healthcare services- and across the street from Chandler Regional

Medical gaslighting dismissive medical care ignored my symptoms, leading to consulting elsewhere…read morefor my worsening health condition to simply ordinary issue. Advertised female care; in my opinion falls below standards. There was no clear path towards recovery, symptoms dismissed, concerns brushed aside w/consequences leading to delayed diagnosis. Lack of communications and no followups. PA's assistant was rude and not well mannered. Any questions to ongoing issues you'll get the PA's assistant who's most often used word "I don't know." The PA passed off her responsibility to an assistant whose credentials are not what insurance pays for. I do not recommend this office for a level of care. After Researching medical schools I get it now.

I cannot say enough about my experience with Balance Hormone Center and specifically Jose Ivan Rago…read moreMD. As a 51 year old woman with a history of a partial hysterectomy, I had reached a point where I was doing everything right on paper. I was working out consistently, eating well, and staying disciplined with my health. Even with all of that, I still did not feel like myself. The drop in energy, loss of lean muscle, and overall decline in vitality was real and frustrating. Dr. Rago changed that. What sets him apart is not just his credentials, but his clinical judgment and individualized approach. Dr. Rago is a trustworthy wealth of knowledge expert, please make sure to schedule a consultation. This is not a one size fits all clinic. My treatment plan started with HRT pellets and has now transitioned into testosterone injections, all carefully tailored to my physiology, symptoms, and personal goals. That level of precision matters. The results have been undeniable. I have maintained lean muscle, regained steady energy, and most importantly restored a sense of vitality and confidence that I had not felt in years. My strength, recovery, and libido have all improved in a way that feels both natural and sustainable. For context, I have worked with three different hormone therapy providers before this. As someone with clinical knowledge, I do not make statements like this lightly. I fully trust Dr. Rago's care. His approach is balanced, evidence informed, and grounded in real outcomes. At 51, I can confidently say I feel better than ever, and that is directly because I am in his care. If you are a woman navigating post hysterectomy changes, hormonal imbalance, or simply not feeling like yourself despite doing everything right, this is the level of care you want. Thank you, Dr. Rago.

STAY FAR AWAY FROM THIS RECKLESS, INCOMPETENT, NEGLIGENT, AND DANGEROUS PRACTICE!!!!! As a patient…read moreof over 2 years, I can confidently say that this clinic couldn't care less about the health or wellbeing of their patients. The fact that the "doctors" and "nurses" at this clinic have the ability to compound and prescribe medication is truly terrifying. In the 2+ years that I went there, the "nurse" that I saw (Erica Barajas) was never able to diagnose or treat my symptoms, outside of simply reading my labs to me and prescribing medication. When I would express concerns about symptoms I was still experiencing, or new symptoms I was having, she would either have no answers for me, or she'd suggest adding another supplement or upping my medication. She recently prescribed me Tirzepatide, which is compounded at an outside facility, and recklessly prescribed and distributed by Balance. I took only 1 dose and it nearly put me in the hospital. I went to urgent care twice, as well as numerous doctors, and none of them could help me because they didn't compound the medication or truly know what was in it. I reached out to Balance numerous times expressing this urgent concern, and the front office staff completely blew me off and disregarded me, despite me conveying that this was a medical emergency. Absolutely could not have cared less and didn't even pretend to!! Their only response was that my "doctor" is in twice per week and that she'd respond when she could. It took a week for Erica to finally respond to me, despite my numerous calls and text messages, and when she finally did, it was a single text message right before closing time saying "what are your symptoms?". The complete negligence and disregard by their entire practice is absolutely sickening!!! How they are still operating is truly mind blowing. I HIGHLY CAUTION anyone to go to this clinic. They have absolutely ZERO regard for their patients, and ZERO business compounding, prescribing, and distributing medication that they refuse to take responsibility for. I think this goes without saying, but I am absolutely APPALLED by the way that I was treated, ignored, and completely disregarded after being a client of 2+ years!!! In addition to blowing me off and ignoring me, they also blew off my primary care doctor's numerous requests for my 2+ years of labs and medical records. This place is a JOKE!!!! THE WAY THAT THEY DO "BUSINESS" AND TREAT EVEN THEIR LONG-TERM CLIENTS IS SHAMEFUL AND DISGUSTING!!!! I HIGHLY recommend going to a REAL doctor for HRT. Not to mention my medications are actually regulated, and less than 1/3 of the price I was paying at Balance.

I went there on Wed.4/15 the Frontcdesk ladies are so nice and very helpful. The Brian very…read morepleasant got me back and did my x ray and the PA very good I am already feel g better Thank you all very much and would use you again.

Have been there for all the urgent care needs for my family. Service is always good with physicians…read moreand staff. My kids were looked after well followed by proper treatment for illness like RSV , Covid and Flu's. I love the sms system to avoid waiting.

I went to novo as a last resort. I have had a bad back for more than 20 years. I have had…read moreinjections to burning of the nerves. I see this "Dr." And he tells me there is nothing wrong with my back. 20 years of pain that I guess I don't have. Who the fuck is this guy who is more concerned about his hair than me? I hot there and the whole time I was there he played with his hair trying to put it in place. Felt like I was a situation that he didn't want to deal with.

Where should I start? 100 stars. Novocur really treats you like family…read more I have been seeing them for over a year now for chronic pain I have in my neck and upper back from a car accident. From day one they have treated me like family. They are very involved with their patients and it really makes you know you're in great hands. The staff is fantastic! They always have on smiling faces and you can tell they all really enjoy their jobs and their patients. Dr. Thomas and the girls in the procedure room really put me at ease every time I'm in. I can tell they take pride in ensuring everything is sterile and pristine for every procedure. Marisa is also great! She truly listens to how I'm feeling and always knows what's best to try next to relieve my pain. Even the girls up front are awesome! Tiffany and Brittany are very knowledgable and have great answers to the many questions I have. Brittany is always my go to girl with some of the complications I've had with my insurance. I can't say enough about how great everyone here is. I feel it's hard to find a practice that really goes the extra mile for its patients and truly cares. I would highly recommended them to anyone.

Called to confirm my OB-GYN. appointment and was told it was at 11:00 with a 10:45 check-in…read more Arrived and was then told my appointment wasn't even scheduled for today. Front desk staff was dismissive and had an attitude. This is not the first time I've experienced disrespectful behavior here. Very frustrating.

I called in to get an estimate on a X-ray that I needed to get done and I originally was told…read morearound $800 with my insurance which I thought was outrageous so I did some teacher and found that X-rays shouldn't cost that much. I ended up calling back and I got transferred 4 times and I spoke with Cynthia and I was explaining how I was frustrated that im getting transferred around so much and she wanted to transferred me again and she interrupted me and said that she doesn't need sarcasm but I wasn't being sarcastic about anything I clearly explained my frustration and I don't know what would have been considered sarcastic to her. She then transferred me anyways and I was told that it would be $962 for the X-rays ($162 increase from the first amount the told me). When I was told that price I asked them why inline it says prices would ranged from ~$80-$120 with insurance and that when Cynthia came back on the line and interrupted me again. I ended up looking into Arizona Diagnostic Radiology in Tempe and I got AMAZING customer services and with my insurance they said it would only be $75.28 for the X-rays I needed. I called Valleywise back to ask how they gave me such an egregious price under insurance when another company gave me a reasonable price with my insurance. The representative said the price is not dependent on the hospital but on my insurance. I told her that under my insurance with a different company it was way more affordable and if they are going through my insurance why would there be hundreds of dollars in a difference. The representative then said it is because Valleywise is a hospital. $962 dollars for an xray is ridiculous and no one should have to pay that amount. Arizona Diagnostic Radiology took great care of me and Marlyn made my day with his smile and kindness. Don't get scammed by these company's and do your research to find what works best for you!

Omgosh where do I start....we were asked to be here at 9am....my husband didn't get called back til…read more10:30....I went up to ask the receptionist about the horrible delay and she said to me, well you were here early.....what does that have to do with the fact we were here when we were asked to be....I can understand the reason your reviews suck...

I am terribly disappointed with my experience with Chandler Endoscopy center. I was referred here…read moreby Arizona Digestive Health in January of this year for my colonoscopy. I was told that I would receive a call before my procedure to inform me of my out of pocket cost once it was submitted to my insurance for approval. I did not. I will own a portion of this, I did not receive a call nor did I follow up with the center to see what the out of pocket cost would be. I was desperate at the time to get some answers and I was told by my Dr that this is the first best step and at my age I would be eligible to proceed through insurance. I then received my first invoice in Feb of this year. I was charged 8,000$ and my insurance only covered 500$ of this cost. I called the billing number first and all they wanted to do was set up payment plans immediately, not discuss where the disconnect was. Keep in mind I was on hold for 30 minutes before I spoke with anyone. I then proceeded to call the office, I left a message with Rosie 02-25-25 for the office manager Heather to discuss what the next steps were with the bill. I was confused, because I was assured that my insurance would cover the procedure. I did not receive a call back, so I left messages for Heather on 02-27 and 03-04. On 03-05 I did finally get a call back stating not to pay anything, they were resubmitting the bill to my insurance provider. I continued to receive calls and invoices from the center, so I called the office again on the following dates 03-14 (Angelica), 03-18, 03-27 and again I was assured that it was re-submitted to my carrier and I need not do anything at that point. I left it alone for about a month, then the calls and invoices continued to roll in. I called the office on 04-30, spoke with Heather and she assured me that she would be reaching out to their billing department directly to discuss with them what the issue was. I never received a call back, so I called on 06-19 spoke with Heather again and I was told the same. She would reach out to their billing department and call me back. There are some significant lapses, however I do work 50 hours a week and do not have the time to call everyday. I then had a heart attack in July, so I was out of commission for quite some time. In August I started to receive calls and text messages from a collection agency. They did not leave voicemails, I can only assume that it is regarding this matter. I called to speak with Heather on 08-07 and left her a message regarding this matter and to this date I have not received a call back. I am only to assume that since it has gone to collections, they deem the matter as closed on their end. I then researched pricing on my own if I was to pay cash and not go through insurance. I received prices ranging from 2-4k. So again I am to assume that we raised the rate because we are going through insurance? Now I am stuck with a 7500$ bill that was sent to collections, when I was assured they were resubmitting on several occasions. The whole procedure took less than 10 minutes (or 1,000$ per hour) At this point I do not know what to do, I will be paying for a colonoscopy that was recommended for the rest of my life along with the ER bills that are going to start rolling in from my heart attack. I will say this in closing, everyone was very nice, professional and made me feel very calm before and after the procedure. I just want to give everyone a heads up, do your due diligence before you agree to anything with this company As they will not do it for you, even though they tell you so. Bryant S.