I own vacation rental properties in the Prescott area and have used, and continue to use, The Plumbing Store for all my plumbing needs. Since I live out of state I can not tell you how satisfying it is to find such a trustworthy plumbing company to use. Out of state property owners are at a real disadvantage when it comes to finding qualified, honest and professional service companies. I feel very fortunate to have found The Plumbing Store. As far as pricing is concerned, I always ask price first before I buy, that way there can be no arguments once the work is completed. Any repair can be expensive, especially plumbing. You should also be prepared for additional costs if unforeseen surprises pop up. Service businesses can not be expected to sell their parts for what they pay for them or at the same price that you might buy them for from the big box stores. So yes, that same fixture or appliance from your repair company will cost you more; that's just the nature of any repair business. The workmanship and professionalism of The Plumbing Store is exemplary and I highly recommend them to anyone who needs their services! Best regards, Henry S. read more

I recently had my disposal replaced by the Plumbing Store and couldn't be more pleased. William and Bill did a great job. I was able to get an appointment in a timely manner, their price was reasonable and they were very professional. I would use them again if I am in need of a plumber and will definitely recommend them to family an friends. read more

after viewing their website, and seeing the photos of a big room full of racks and selves of plumbing parts, I drove into town to the Plumbing Store to try to buy some hard to find fittings...to my amazement and disappointment, there is no "there" there! Meaning, there is not a parts store at the Plumbing Store. just a base for their fleet of mobile trucks. The room of parts (still) shown on their web site is now just an empty room..NO parts available to the public. Not only is this bad business, it's just plain stupid because now I won't bother calling them for plumbing services when I need them someday. Please change you web site, and probably, your name! read more

Been using The Plumbing Store for years. Kim and Bill are great to work with and they have a wonderful staff also.

Friendly, efficient service with a staff eager to serve the public. You literally can not go wrong with this company. I was amazed to see a one-star review. The low rating just doesn't seem to fit the reality of this business. In fact, do a reality check yourself and call them next time you need a plumber. You will be glad you did! read more

VERY EXPENSIVE!!! Called with no hot water and problems with previous repair. Refused to give pricing over phone. Plumber found leak in hose, turned the water off and removed roots which had grown into the house. He also shop vacced the standing water. He recommended replacing the year-old hot water heater. He plugged in my fan to accelerate evaporation, I asked him to fix the hose no fewer than five times, which he did not. No repairs were made and I still did not have hot water. He did not check on a previous PS repair which had become problematic. He did spend quite a bit of time in his truck on the phone. I was charged $101! He did not even repair the leaking hose! Needless to say, I could not afford to have The Plumbing Store finish the job. I had to pay some one else to repair the hose and light the pilot. read more

They came to clear a clogged waste pipe. They broke two toilets trying to snake from in the house because they were too lazy to go to the the clean out . Charged $400 to break toilets and claimed the waste line was a "catastrophic failure" of some sort. We hired a plumber with a brain and he had it snaked in an hour. Will NEVER call them again! read more

They were a great company to do business with. They showed up on time, had little booties to keep the floor clean and all the parts needed on the truck. I found a second issue while they were there and they stayed longer and got it fixed. Great customer service, thanks Joe and Brieo was great on the phone. read more

I have been very satisfied with my experiences with The Plumbing Store. I own rental property and have called on them a number of times now. They are all friendly, knowledgable and in each instance the work was performed in a professional and competent manner. When I am in need of plumbing services or advice it is comforting to know that I can count on The Plumbing Store.. read more

I called them in the morning to install a reverse osmosis system. I was told the guy was busy most of the day but would be able to come between 3 and 5 pm and that he would call ahead to let me know exactly when he would be there. That was fine. However, he never called, not even the next day. A few days later (I had been out of town for a while) I called again. I got the answering machine and just left a message with my name and phone number. No one ever called me back. I will never call this company again. read more

I had a bad leak in my master bedroom, water was coming up out of my carpet. I called The Plumbing Store and the lady was very helpful. Their schedule was full but she moved some things around to fit me in. She talked me though how so shut off my water until the plumber got here. The technician arrived with in a short amount of time, walked me through all of my options, and took care of the problem. I really like that they were professional, affordable, and left my room room cleaner then when he arrived. I will definitely remember them in the future. read more

After no more than 1 hour of work and replacing approx. 2.5 feet of black PVC waste pipe, we were charged $535! Yes, they did advise me before they did the work but we were going out of town and my regular person for this work was out of town too. I'm guessing the replacement PVC was no more than $10 at a home improvement store so they charged more than $500 for labor??? They said it was a flat rate job. At the time of this writing, I still have not received an itemized bill they were supposed to e-mail me. This wasn't a holiday or even a weekend. I strongly believe we were being taken advantage of. Especially since my regular guy said he could have done the job for far less. I called the manager who seemed more interested in telling me her problem was people who complained after the job was done. Very poor customer service skills. She was a complete waste of time and seemed taken aback when I told her that I'd describe my situation to the neighbors and my realestate agent. I can not recommend this plumbing firm at all. read more

William arrived on time and was very professional. Our new garbage disposal was installed with care and the area was left in good order. We are very happy with William and The Plumbing Store, and highly recommend them! read more

Needed a nozzle for kitchen faucet, no longer made, Jett researched and left a voice mail with part # and 800 number to order. He made no money just went above and beyond without being asked. Thank you Jett and I will use your company and refer our neighbors to you guys, thanks again. Bob Bailie, Hassayampa, AZ read more

What impresses me about the Plumbing Store is that they are professional yet friendly. Kim and the front office staff does an awesome job at juggling customers and prioritizing. We had Bill (the owner) and Eric, one of his plumbers out to diagnose a septic issue. We had another local plumbing Co bid it and they came in almost double the price. Bill and Eric worked all day digging and pulling out a line and replacing it. Very neat and tidy and the most important, honest! The price was fair and not out of line. Some people don't realize how much it cost to run a business......do the math and it will shock you. Thank you The Plumbing Store! read more

When I asked my neighbor, a long time local contractor, for a recommendation he put The Plumbing Store at the top of the list. His comments were, "Bill is not the least expensive, but his prices are fair and he does an excellent job all the time." The plumber arrived on time, assessed the request/situation, gave me choices and good advice, performed as promised and cleaned up after the job. Just four stars because this was just the first visit. No real complaints. Will use them again. read more

I am satisfied with the service provided by Joey at the Plumbing Store. It was my first time calling in. Called in the morning and spoke with Kim and plumber arrived later in the day. I thought that was a quick turnaround for their service. read more

Love these guys! Had an emergency Saturday morning (leaking water heater) and they kept in touch as their emergency service person was busy on another job. He called before he came (as promised), was tidy and quick in replacing what was necessary, checked the water pressure when finished as he thought that was a cause of some of our problems, and couldn't have been nicer. Didn't upsell me as so many services do! What a nice change. Love William (plumber) and Brielle the emergency contact. Good service, good prices, efficient, and a pleasure to work with. read more

We recently needed a plumber for a garbage disposal that quit working and a drip from a bathroom facet. We haven't needed a plumber in years. Several of our friends and neighbors recommended The Plumbing Store. I was very impressed with the customer service when I called to schedule service. They asked for a description of the problem with the garbage disposal and asked about the brand and type of faucet that was leaking so they could estimate the time required for the schedule and so the plumber would have the supplies needed for the job. Will G, the plumber who was assigned to us called to alert us when he was on his way and that he would be earlier than scheduled, if that was acceptable to us (YES). He was very courteous and professional, offered to provide some free checks of some frequent plumbing problems, did those (NO PROBLEMS) and then got to work. He offered options on both the garbage disposal and repairing the drip in the bathroom sink and discussed the pricing for each option. (APPRECIATED THE UPFRONT DISCLOSURE). I believe the work was fairly priced and they use a flat rate fee per project rather than an hourly rate. Will G. was quick and clean and checked both for leaks after he was done. They have an electronic billing and invoice system using a tablet so it was easy to get and invoice and pay. I learned that this is a family owned and operated business with many of the family members working in the office or as plumbers. I was very impressed and would use them again without any hesitation and have already recommended them to others. read more

Had water pressure issues and a broken outdoor faucet. Paul, from the Plumbing Store, came out and fixed both issues successfully. He was punctual, professional and courteous. I would definitely call The Plumbing Store in the future as needed and will recommend them, and Paul, to anyone looking for honest and reliable plumbing services in Prescott. read more

Bobby and Matt showing up on Labor Day to get our Jacuzzi installed was much appreciated.