I am in need of a surgery. The first time I came here was at…read more8:10am a couple days ago. I figured I would just walk in and make an appointment since it's literally right across the street from my neighborhood. There was a lady outside who I asked what time they opened and she said 8:00. So I came in and the lady from outside was now behind the counter. I believe her name was Cece. I asked if I could make an appointment for a surgery evaluation, and she said, "oh we don't make appointments in person, you have to call" I feel like she was either having a bad morning and I thought she was kinda rude so I just left. I went and got in my car and contemplated calling for an appointment or just finding a different spot because of the treatment I received. But all of a sudden, there she was standing at my passenger door telling me she could get me an appointment. Her entire attitude had changed and she became much more pleasant. She said the person that normally sets appointments was not there yet but she wanted to get me taken care of anyway. I don't know if the correct person wasn't there or if Cece WAS the correct person, and quite honestly, I didn't and I don't care. The fact that she did a course correction and changed up her entire demeanor to be very nice and friendly was amazing in my opinion and I appreciated it. She took what could have been a bad day and turned it into a great one. So far this has been my interaction here but I have my appointment today (why I checked in, lol) so I will let you know how it goes from here.

After 17 calls staff unable to book colonoscopy. Staff doesn't return calls. MD has stated…read moreseriousness of needed surgery but staff ignores calls to schedule tests. If my condition becomes serious will they bother than to help? It's best to have reliable communication. We will go elsewhere for help, as MD cannot assure us help when needed.

This was a waste of time and money. I visited Dr. Champagne for a breast exam and I thought that…read morethey were going to do a scan or anything else. I paid a $25 copay and left work for this appointment. They had me come in 30 min early to fill out all of this paperwork just for the doctor to tell me she's going to order an exam for my other doctor to complete and that the exam was not for now but for in two weeks. Just in case it's needed/I'm still experiencing breast pain. When asked if Dr. Champagne could write a doctors note regarding taking an extended breaks to relieve my pain from the breast discussed in the appt. She said to follow up with Dr. Poku. I'm like what is your purpose then? because the breast exam, Dr. Poku could have done. I wasted an hour of my time leaving work just for her to defer everything back to my OB. Terrible service and experience. Would not recommend.

This is for the Banner Desert location: Trying to connect with office staff by phone is a joke,…read morelong hold times and if you hold long enough, you'll be connected with an "operator" that can't schedule appointments but can maybe cancel them (recently request to cancel was not done). As far as the callback option, you may or may not be called back. I suffer from severe chronic back and SI joint pain from an unhealed pelvic fracture, so sitting in the waiting room sometimes over an hour past my appointment time is ridiculous, I shouldn't have to take a dose of morphine to get through the waiting process. I have left a couple times because of unbearable pain. Front desk agents are rude and seem uncaring. When I come in for an infusion the room is never more than 1/2 full but wait time to even be acknowledged is way too long. Dr Batra doesn't seem to care about my extenuating circumstances. I have mantle cell lymphoma which is all the stress I can bear without what I have just described added to it. Mantle cell is an incurable and aggressive cancer so time precious.

I had three different practices I went to and I ended up here with Dr. Allen. The office staff to…read moreDr. Allen and his nurses were all friendly and professional. I had two teeth extracted and had a post for an implant put in on one visit. I am a little sore but I am doing aok today. I woke up this morning to a bouquet of flowers from AZMax And Jones Dentistry. That was a nice surprise. Thank you.

I had a tooth that broke off leaving just the roots that had to be removed. My dentist recommended…read moreAZ MAX SURGEONS. I'm not a fan of having shots in my mouth. Dr. Austin said that I shouldn't worry and it won't hurt (heard that BEFORE) well it didn't. He made sure that I was comfortable before and during the procedure asking if everything was okay. I would recommend AZ Max Surgeons and Dr. Austin. He and his staff are one of the best to work with.

Dr Perry E. average wait time is 45 minutes. I could hear gossip from staff while waiting. After my…read moresurgery Dr E. never spoke to my husband. The waiting area is dirty. i need another total knee replacement and I won't go back to him.

Dr. Perry Evangelista replaced both of my hips this past year. I went to him for a second opinion…read more I am 62, and I had been told I had end stage arthritis in both hips by another surgeon. The first surgeon was very nice, but I wasn't ready to hear that news, and wanted to verify. Dr. Perry agreed with the first assessment. I chose him based on several factors. First, he is a trauma surgeon, experienced in big, messy issues. He also has a great deal of experience in fixing complications from old orthopedic surgeries. He was recommended to me by a friend who had many hip replacement complications- that Dr. Perry repaired. Another reason that I chose him is that he showed me something on my imaging that everyone else missed. And it was important! I'm a retired nurse, and I think you pick the one who fixes the worst of the worst, just in case. Dr. P. Evangelista was friendly, knowledgeable, patient, and explained what he would do, how it would help, and what the potential problems could be. I am 6 weeks out from my second replacement, and I couldn't be happier. I've had no complications. I am able to do a lot that I couldn't do when I first saw him. I am able to lift my grandkids, get down on the floor (and get up again), and I'm walking without a limp for the first time in a few years. I am so happy to have chosen Dr. P.Evangelista. I would highly recommend him. The staff has been very friendly to me. Front desk is very efficient and has been very pleasant/accomodating when I've called. Melissa, surgery scheduler, is great. The MA's and Xray people are always really sweet and fun. I'd give 10 stars if I could!

I'm not sure what to make of a place that prides itself on poor communication with past patients…read morebecause they are currently busy with new patients. We met with Dr. Richards today for a follow-up on a cat bite. He displayed all of the arrogance I prefer in a surgeon, but his interaction with us also highlights the difficulty of communication between a "trauma practice" and a lesser patient. David is fairly disgusted with his actual surgeon, Dr. Lu. I liked Dr. Richards, but overall the practice is disappointing. David has gotten conflicting recommendations from many parties regarding this injury and surgery. I'm still not sure what to make of the care, but I know that the psychological impact was more than expected due to poor communication. They didn't balk at pain management. Helpful, as I'm doing (legally blind girl) wound care at home. Is it that there are just too many nuances and practices are so large now? I'm not sure what to reasonably expect.

Thana and Erin in the billing department are condescending and not helpful. I am an ER provider who…read morehas referred hundreds of patients to this group and I will no longer be doing that based solely on my conversation to these two people. I will be bringing this up to everyone in my group to do the same. They will screw over their patients (in this case a 3 year old little girl) by asking for estimated payments. My estimated payment was $30 more than the out the door cash pay price then my insurance was bill nearly $1000 for a finger splint leaving me an additional $500 bill. Their only response was well of course we will bill the insurance and the bill is correct. My advise for anyone is first to find a new clinic that has better customer service otherwise if you have a deductible, ask for the cash price so you don't get screwed over

There are not enough words in the world to fully express the gratitude I feel for Dr. Amini. From…read morethe very first appointment to my recovery, this extraordinary human being demonstrated the highest level of skill, compassion, and dedication I have ever witnessed in any medical professional. I came to him in one of the scariest, most uncertain times of my life. My condition was complex and I was filled with fear. From the moment I met Dr. Amini I felt something I hadn't felt in a long time -- hope. His calm, confident demeanor was matched by an incredible ability to explain what was going on, what needed to happen, and how we would tackle it together. I immediately knew I was in the best hands possible. The surgery (a Whipple procedure) itself was nothing short of miraculous. What others saw as a high-risk, complicated case, he approached with meticulous precision and unwavering confidence. He not only performed the operation flawlessly, but he did so with a level of care and foresight that I truly believe made all the difference in my outcome. The post-operative care I received was equally exceptional. Although, I weeks in the hospital Dr. Amini checked in constantly, listened to my concerns, and always made me feel heard and respected. This isn't just a surgeon who performs procedures -- this is someone who sees the whole person, who fights for their patients with everything he's got, and who genuinely cares. It's rare and remarkable. I will never forget it Thanks to Dr. Amini, I am here and alive. I get to work, achieve my goals, and live my life again. all because of his expertise, heart, and l unwavering commitment to his patients. If you are looking for a surgeon who specializes in pancreatic issues Dr. Amini is the best and someone who combines world-class medical excellence with amazing bedside manner. He is the absolute best -- a true hero in every sense of the word. Thank you from the bottom of my heart. Dr. Amini gave me my life back. In addition, his staff is incredible! From the moment you walk in the doors you feel welcomed. All staff members treat you with respect which rare to find in the medical profession!

Dr. Albert Amini was my surgeon and recommended by a friend who recently had the same procedure. My…read morefirst appointment he explained everything well in terms of it being a laparoscopic procedure using mesh and answered my questions. Directly after the surgery, I was told there were no complications. I do still feel the screws they used to attach the mesh to my body cavity. They still cause me pain. It's 7 weeks post op and I was told they would dissolve and they definitely have not. I've gone in for a 3-4 post op appointments because they said it would be 2-3 days painful but it was more like 5-7 days of real core pain. The light duty and lifting limitations should be extended too. For any person, this is a big surgery. They try to say, "yeah people bounce back the next day..." well, that's not my experience. Kaelyn Garner has been great for questions post op too. I have another post op this Monday (11/13) so we'll see what she says about my recovery. Front desk receptionists (Janet?!) probably knows my phone number by heart because I was calling with questions from recovery, thank you. Update- 12/04/2023 When I went in for the surgery, they didn't tell me about the dissolvable screws. They said it would take about six weeks for them to dissolve, and they still have not. They caused me pain when I'm walking on my crutches as I am still nonweightbearing from my back to back surgeries, bending, during my period, or any little movement in my abdomen. I have a friend say that she didn't have to have screws put in her body after Dr Armini had to fix a hernia after my friend, Emma's hysterectomy. She was my reference for the doctor, but I don't understand why he did different procedures. I would definitely ask him about it prior to surgery. I was under the impression the mesh would just stick to my body cavity.

They went out of business suddenly with no warning to their patients. It was very hard to get my…read moremedical records because of this. Honor Health absorbed them, but the medical records didn't transfer to Honor Health.

Great service with compassionate staff who enjoy what they are doing. The doctors listen to you…read morewith their undivided attention. The great care starts when you enter the office and interacting with staff. Patient care and concern continues when I checked out. Great staff.

I had a horrific fall fracturing my left wrist which could only be repaired through surgery. I'm an…read moreaging athlete and guitar player and was devastated. My surgeon referred me to Hand Therapy Partners for occupational therapy. Having been to physical therapy in the past, I was dreading the process. I went to the Mesa location. I had the opportunity to work with Miranda and her team. The care and encouragement I received was amazing. I wasn't just a number. If I needed to be there beyond my appointment, the therapists would continue to work with me. I was never rushed out the door. They answered all my questions and addressed all my concerns. I may have been in pain, but they always had me laughing and motivated me throughout my recovery. The goal was to reach "functional" range of motion. I am happy to report that in just a few months, I have "full" range of motion back.

I had a pretty serious injury that changed the quality of my life. I was referred to three hand…read moretherapists before I found Hand Therapy Partners. My hand is now functioning because of them. They will be the most personable therapist you'll ever meet. They will go above and beyond to get you to where you are able to get. I would highly suggest them to anybody. The whole team is amazing!!

Dr. Dana McKee, located at the Scottsdale location saved my life! I recommend her for all your…read moresurgery needs! I'm beyond grateful for her expertise and remarkable surgery she completed on me! I cannot thank her enough. She's partnered with Mayo Clinic as well, so she knows her stuff! *AGC partners w/ Piper Surgery Center. Do not get turned off, it's your surgeon that's the deal breaker! Clean and anesthesiologist has a great rapport, great sense of humor.* The admin staff is thorough, just direct. Don't take it personal. It's better to communicate via their text message portal option. Works wonders! Surgery: Full hysterectomy w/ reserve of ovaries Laparoscopic - 4 incisions w/ one being through the belly button *1 in 4 cases, I'm the 1 in 4- removed adhesions, intestines from uterus and intestinal barrier flap prior to beginning No endometriosis found Ovaries looked healthy (did not over cut nor remove wasn't necessary) Reserved my nerves Checked on me during my hospital stay! :) I stayed in the hospital 2 days- I recommend 3. *Call your insurance and get it approved, do not rely on the surgery scheduling team. *ENSURE all allergies are notated on your doctor's orders. This surgery is painful, medium high to high. You will be bed rest for the first 10 days. Recovery takes time, allow it- this is a major surgery! Listen to your body. Thank you again AZ Gyn Consultants! Thank you for your grace and assisting in saving my life! Grateful.

Whoever answers the phones has no sense of urgency. I got put on hold twice. Then she answered and…read morewas so rude. She kept suggesting doctors that were booked to august and october. I told her I had specific information I had to give my mother's pcp in order to get the referral sent over and covered by her insurance. She kept saying we can just fax it over. I told her Look I have instructions Im just trying to follow. Whoever answered the phones at 12:37 today gave me a terrible impression that this office doesnt care. She asked what we needed the appointment for I told her & in my mind its something rather urgent for an elderly person but this lady didnt seem to care. Shame on you. What if it was you calling about your mother, grandmother, or another woman you loved? Stay away

Our daughter fractured/broke her upper arm for the first time. We went to urgent care and they…read moretold us to follow up with ortho, so I looked up some and found great reviews here. They were able to see us within 2 days and we successfully treated her with a cast and removed it last week. Everyone was very friendly, the doctor was more straightforward but also nice and to the point. Amazing experience from start to finish, nice office and easy to find.

In 2012 my then five-year old broke her ankle on the school playground. Dr. Hrasky was fantastic to…read morework with and took excellent care of our kiddo. So when that same kiddo fractured her knee-cap (yep, on the school playground) six years later, guess who we called? You got it... Dr. Hrasky's office! They have been absolutely fantastic to work with it, yet again. This time we've worked more with Trent and he's been amazing as well. Truly everyone in the office is delightful and that's a real bonus when you are scared to death and trying your best to keep it together for your kiddo. I'm certainly hoping after this event that we won't need to be back, but should anything at all happen in the future, we won't even think about going anywhere else... and you shouldn't either!