I previously rated this dentist practice as exceptional. However, I am recinding that review…read moreentirely. The billing manager who sits at the receptionist desk sent my bill to an incorrect address (major HIPAA violation). This upset me very much. Additionally, the bill was for an amount in excess of the agreed-upon treatment plan, and there were no details as to what the extra amount was for. In speaking with the billing manager, she promptly hung up on me. I called back to talk with Dr. Rizwan to advise him of the situation. The billing manager sarcastically replied, "He is busy. Oh, don't worry, he will get the message and call you back." Three weeks have passed, and Dr. Rizwan has not returned my call. I believed we had a good dentist-patient relationship. However, I was wrong. It has been three weeks, and I have not received a response to date. I referred people to the Kentlands Dentistry practice, and they will not be returning because of this. Shame on the billing manager who felt so comfortable hanging up on a paying customer and for her very unprofessional manner. I am also disappointed that Dr. Rizwan would allow such an employee to work there and behave in such an unprofessional manner, and that he never returned my call. I thought I had finally found MY dentist. Very disappointing to say the least. Maybe the billing manager was a family member of Dr. Rizwan's, but she was horribly rude and upsetting. A HIPAA violation is taken very seriously and cannot be ignored.

Excellent experience! My first visit for x-rays, cleaning, overall evaluation. Everyone from the…read morereceptionists to the dentist were extremely professional. The dentist provided a thorough health exam of my gums, neck, jaw, bite and cavity check. One of the best dental visits I've experienced.

On my last appointment with this practice, their new dentist, Dr. Christine, was pretty clumsy with…read moreher cleaning - she can take a lesson or two from their hygienists. Plus, once I let Brisa, their front desk coordinator know that I would be moving to a new dental practice that's closer to my home when I arrive, I discovered that my payment for the service was double what I have been paying for my semiannual cleaning. Quite shady to be honest and I would not recommend Stiles dentistry for others that may need to switch to another dental practice.

I had a chipped tooth filled a few years back but I was so unhappy with the outcome I knew I wanted…read moreto get it re-done properly. Then I chipped another tooth so had the perfect opportunity to seek out treatment again. I saw Dr. Stiles after seeing all the great reviews and I was not disappointed. Having had a bad experience I had a lot of anxiety about going into the same procedure, Dr.Stiles talked me through the whole process and answered all my questions with such a sweet and comforting bedside manner. We then discussed multiple options and payments, which gave me options on what I wanted to do and what I wanted to pay. During procedure day Dr. Stiles talked me through every step after we agreed that's what I wanted and when the process was done she handed me a mirror and asked me if I was okay with the outcome and if I wanted anything changed, we worked together to get it just right. The best thing about this experience was Dr.Stiles's chair-side manner. She never made it seem like she was in a rush or that I was just another patient - something I had felt often at my previous dentist's office. The reviews are true - a warm experience with experienced dentists. So happy that my dental experiences are no longer have to be filled with so much anxiety.

Let me just say thank you so much for fixing my problematic teeth . I had all types of stuff to be…read moredone including root canal , and I could do everything in one place . That's a wow . I was traumatized previously , from my prior dentistry where staff was rude and no one could give me a set plan . Since I started coming in to Robert J Kelly I received clear step by step plan , flexible hours . I strongly recommend friends and family

I had previously been a patient here in 2013/2014 before moving out of the area. When I moved back…read morerecently, I made an appointment due to some tooth pain. I should say, the reception staff is great. They were helpful and accomodating, assisting me in getting an appointment the same day for both a cleaning and booking additional time if any other services were needed. However, that is where the positive experience ended. The hygienist who handled the cleaning was rude, condescending and disorganized. I spent a total of 45 minutes back in the chair, of which a total of 6 minutes was spent on the cleaning. The remaining time, the hygienist was walking in and out of the room, trying to make their equipment work, and making snide remarks. When the dentist arrived for an evaluation, it was not much better. He and the hygienist argued about what equipment should be used, what equipment was available. The dentist barely did a clinical exam, instead relying almost entirely on x-rays they took. Further, although I had booked time to resolve any issues he found, he said he would rather wait to clean some cavities he identified without providing any reason why it would be in my interest. In the end, I appreciated the office's ability to get me an appointment quickly, but the attitude and treatment I received was woefully subpar. I will not be returning to this office.

After my long-time dentist moved, I tried Kentlands Family Dentistry. Unfortunately, I had a very…read morenegative experience with Dr. Li. During my first visit, 99% of the work was done by a hygienist, yet Dr. Li quickly claimed several of my teeth were so worn down they would soon be 'unsalvageable' without immediate treatment. This contradicted my previous dentist's assessment. On my second visit, Dr. Li insisted I needed a full-head X-ray, claiming it was my insurance requirement and that refusing it would be 'malpractice' on her part. I later discovered my insurer had no such requirement. A second opinion from a different dentist has since confirmed that no work is necessary and that minor wear is normal for my age (78). I found Dr. Li's approach to be unprofessional and profit-driven rather than patient-centered.

Dr. Maggie Li performed a filling for my husband. Following the procedure, he experienced…read morepersistent pain on that side of his mouth for several weeks. Because the discomfort did not improve, he returned for a follow-up visit and was advised that the pain would eventually subside. However, the pain has continued for several additional weeks. She clearly did a poor job but refused to fix the problem. We have decided never to return to this office.

It's a beautiful facility but I was promised results I did not get. Had a crown done and it was a…read morenightmare. I was told they could get me numb and that never happened. Being charged by each procedure that didn't work. When the crown was being installed and pressure was applied to the top of the crown the assistant's tool slipped off and hit my gums causing considerable pain! Was talked down to and felt they were condescending. Like I didn't know how to brush my teeth. I was not happy with their service. Felt like I played by a smooth talker.

My experience with Dr. Chan and his staff was fantastic! Dr. Chan and his staff are very…read moreprofessional and caring. Dr. Chan listened attentively and answered all my questions thoroughly. The procedure was painless and successful. I highly recommend Dr. Chan!

Good dentists, assistants and hygienists. Front office staff are terrible. They are unfriendly and…read morecustomer service is not a top priority. I've left messages when they can't answer the phone and never get a call back. There are plenty of better offices that care about patients.

This place was very clean and no hectic like other office I've been too. The waiting wasn't long at…read moreall!!! And the assistant was so nice work very well with my son the Doctor was so informational and wonderful I recommend this.

Our whole family goes to see Dr. Ghifari and she does amazing work. She is very gentle with our…read morekids, but also thorough in cleaning. For adults, she really listens to concerns and questions and makes you an equal partner in your care - you will never feel pushed into anything, and she gives you multiple options with pros and cons for each. I really appreciate that her philosophy is to always save natural teeth whenever possible. Highly recommended!

I visited Dr. Ghafari's dental office recently and was really happy with her work. I had had a…read moreweird feeing in my upper molar for a long time, but no other dentist could find anything wrong. However, Dr. Ghafari examined my teeth very carefully and found it was coming from the shape of my tooth and my bite. I feel no pain at all now!!! I've seen many dentists, so I can safely say there's a difference between what impression you have as a patient and what is actually done in your mouth. I saw another negative review here, but my experience has been completely different. I can't say Dr. Ghafari is the most friendly dentist or one who gives lip-service, but I can say she is very resonable and honest about her procedures. She seems to be a perfectionist, which means she doesn't seek a short-cut to save her time and money. You should recognize how long it normally takes to clean your teeth. It can be less than 10 mins in some dental office, but that's not necessarily a good thing. That's why sometimes you have to wait in the waiting room a little more, but think if the previous patient were you. I'm pretty sure she could be way faster if she wanted. And moneywise, other offices may charge you less out of pocket but far more in insurance money that you need to use in your future. My wife had this experience, and it made me more grateful to Dr. Ghafari. At least she's straightforward about costs. For the last thing, I really want to say that you'll find how good dentist she is in how you feel about your teeth as time goes by.

Dr. Gritz and his entire team strive to delivery excellent, compassionate patient care with that…read moreextra dose of humor on the side. Love this practice!!!

Dr Gritz is a great very talented, competent, compassionate, and pleasant DDS. We have been…read morereceiving DDS services from him for over 20 years. Even though we moved to Gettysburg, PA 15 years ago we still elect to travel 1.5 hours each way to receive his services. His office staff is very competent and cordial. I can recommend him with no reservations.

"I had a great experience at this orthodontic office. The staff is very friendly, professional, and…read morealways makes you feel welcome. The orthodontist took the time to explain every step of the treatment clearly and answered all my questions. The office is clean, modern, and well organized, and appointments are always on time. I truly felt cared for and confident throughout the process. I highly recommend this place to anyone looking for excellent orthodontic care."

Excellent dentist who really cares that his work is done not only with great but also perfectly…read more Janet Kravis

I want to start by saying that this practice has always been helpful and the quality of work…read moresuperior to any other dentist's office. I began seeing Dr. Gilbert as a child. Unfortunately, at one point I had to switch dental offices due to my insurance. I'm in my 40's now and recently returned to the practice for dental work. Dr. Green was who assisted me in a dental emergency situation. Sandy has also always been very sweet and fits you in, in a timely manner. I'm so excited to be able to utilize their services once again, and would recommend this practice to everyone!! Thanks again to North Potomac Dentistry!

I have gone to Dr Gilbert for over 30 years and my children went here from youth to adulthood. Dr…read moreGilbert is a highly competent and caring dentist and person, and he has surrounded himself with a staff (most of whom have been there many years - there has been no staff turnover) of the same caliber. (I'm not mentioning any names because they are all great.) When Dr Gilbert moved from Montgomery Village to the Darnestown area, there was no doubt that I would follow him despite it being a bit of a drive. He has referred me to great specialists (endodontists, orthodontists). For me, going to the dentist is never scary or uncomfortable because of the outstanding personal and professional care given by this practice. I'm very grateful!