Brought my mom to this location for a tooth extraction and it was all business. The staff were…read moreexcellent and followed up with an aftercare call. Dr. Kim was a great dentist and my mother felt very comfortable with his care. She was surprised at how quick and easy the procedure was. Highly recommended.

I went in to have a wisdom tooth extracted. They gave me an 8:30 appointment, when I arrived I'm…read moretold I'm early. I asked well why am I early, I'm told they changed my appointment to 10.00; however I was not informed. I'm told they will get with me soon in the mean time X-rays are taken and payment is requested while I have to wait. I'm called about 11:00. Then I'm called in for the extraction. Dr. Scott Kim comes in numbs my mouth and begans procedure. He pulling and tugging, I understand that this is a deep rooted tooth and that he has to watch not to damage the nerve. I can feel every tug, so he numbs me again. Leaves out and return. Starts procedure again pulling and tugging, his instrument slips, hits me on my front teeth, I yell out. He says it a little difficult I'm going to have to break it into two piece. He gets it out, my face swollen and I'm just glad it's over. I was in pain by the time I got home so I just took my medication and went to sleep. When I awoke I went to look at my teeth because that instrument hit kinda hard. Why my front tooth cracked. The next day when they called to check on me I told them that when I was hit with the instrument my tooth was cracked. They brought me in the next day took xray again. Dr. Kim comes in never shows me the xray, but takes pics of my tooth with his cell phone. Then tells me it was probably already cracked. It's a noticeable crack I look in my mouth everyday it was not cracked. Did not offer a solution. This man tells me not to worry about that tooth, keep watch on the tooth that was pull and if there is a problem give them a call. Just the fact you did not compare the two X-rays is telling. Don't go here he does not take accountability and almost pull my jaw off; that's how any why the instrument slipped. No bedside manners, showed no compassion. He says that he doesn't believe he was responsible because he did not work in the front of my mouth but you hit me with that instrument when it slipped. Warning find another oral surgen. RUN, RUN, RUN.

Dr Joyce was so honest and informative I appreciate his…read moreapproach and expertise! He gave me multiple options for my dental care and was extremely patient! I would recommend him and his staff to anyone wanting a knowledgeable oral surgeon office Thank you so much!!

I rarely leave negative reviews, but I feel obligated to share my experience so that other…read morepatients--especially those dealing with a painful dental emergency--know what to expect. I was referred to this office by another dentist because I had an infected wisdom tooth and needed emergency treatment. I called as soon as the office opened, explained my situation, and was told to complete my paperwork and come in immediately. The doctor told me he would squeeze me in between scheduled appointments because it was an emergency. I arrived around 11:00 a.m., completed the check-in process, verified my insurance, and paid approximately $1,500 before my procedure. I was then told to wait. I asked how long the wait would be and was told it would probably be another two to three hours. I understood that emergencies can involve waiting, so I was patient. By around 3:30 p.m., I had been there for hours longer than the estimate I was given, so I went to the front desk to ask for an update. Instead of receiving one, I was made to feel like I was inconveniencing the staff simply by asking a reasonable question. One receptionist repeatedly interrupted me while I was speaking, dismissed my concerns, and responded in a way that came across as impatient and unconcerned. Rather than checking with the doctor, she repeatedly told me to sit down and wait. Earlier in the day, I had even asked if I could leave and come back later if the doctor was running behind. I was told I could not leave and that I needed to stay in the office until the doctor was ready. Because of that, I remained there the entire day. After I insisted that someone ask the doctor how much longer it would actually be, I was finally taken to a treatment room. At that point, I thought the procedure was about to begin. Instead, I waited for approximately two more hours. During that time, I had already been given medication and was sitting there in pain while repeatedly being told, "He'll be in shortly." The procedure itself was completed successfully, and I have no complaints about the surgical work. My complaint is about how my time and my concerns were handled. I arrived around 11:00 a.m. and did not leave until approximately 7:00 p.m. The procedure was not performed until after the office had finished seeing its scheduled appointments. Unfortunately, the problems continued after surgery. I was discharged without the work excuse my employer required, even though the office later acknowledged that it should have been provided before I left. I then spent the next several days making repeated phone calls trying to obtain a work note and disability paperwork. I was promised callbacks that never happened, told documents would be emailed that I never received, and had to make multiple trips back to the office because paperwork was incomplete or not ready when I had been told it would be. One example that stood out was receiving a phone call at approximately 4:55 p.m. telling me my paperwork was finally ready for pickup--even though the office closed at 5:00 p.m. When I explained that it was impossible for me to make it there in five minutes, I was essentially told that I could either have it emailed or come back another day. It was the same dismissive attitude I had experienced throughout the entire process. This review is not about the outcome of my surgery. It is about the customer service, communication, scheduling, and the way I was treated as a patient. Based on my experience, I cannot recommend this office for anyone dealing with a dental emergency. My emergency was repeatedly placed behind scheduled appointments, I spent nearly eight hours in the office despite being told I was being "worked in," and I had to spend additional days chasing paperwork that should have been handled before I was discharged. If you have a scheduled appointment, your experience may be different. But if you are in severe pain and need emergency treatment, I would strongly recommend looking for an office that can provide more timely care, better communication, and more professional follow-up!

DO NOT WASTE YOUR TIME. Scheduled an appointment 1 month ago, took off of work, came into the…read moreoffice in the afternoon only to have them tell me that my apt was canceled and 'they tried to reach me'. I had one call the night before my appointment and no voicemail. I rescheduled my appointment on the spot for one week out. Came back to the office for my rescheduled appointment to have the same lady tell me that the 'dr cancelled that day'. No call, no voicemail. No notice at all. My guess is that I was the only person on the schedule and instead of letting me know with the ample time she has sitting there and not doing anything, she decided to not tell me. And she seemed not to care at all and did not admit she messed up. I am beyond words. Absolutely frustrating and they wasted so much of my time. DO NOT GO HERE. INCOMPETENT OFFICE.

We went inside for our appointment and, Dr. Durand seemed to be a little stressed and angry. He…read morewasn't nice at all, he gave up papers to fill out, after we gave him back our papers, he took a phone call in front of us that lasted for amost an hour! We almost left, but he finished his call, then took me back to begin cleaning my teeth. TOTAL MESS, HIS PLACE LOOK UNSANITARY! AND HE WASN'T GENTLE AT ALL.

Dr. Goldman was very careful to make sure that my visit was as stress and pain free as possible…read more His staff was very pleasant and professional. I am old so sadly I have quite a bit of experience with oral surgeons. His technique was great and I didn't feel a thing. I also love that Dr. Goldman gives back by helping refugees in Ukraine and other countries in the world needing advanced dental care during crises.

I saw all of Dr. Goldman's reviews and immediatly set up an appointment to get my wisdom teeth…read moreremoved. Pro: The staff is amazing and extremely helpful Con: Dr. Leonard is amazing just ask him well you can see all of his accomplishments in the waiting room but as far as seeing him you get the conveyor belt experience. I had to go back 3 times in pain before he gave me antibiotics then i was told if i had anymore pain i needed to go to a ENT. Good thing i did because something Dr. Leonard did caused me to get a sever sinus infection and i had to go in for a Sinus Surgery. So thanks to Dr. Lonard i didnt only have one surgery but two. I hated dentist's before and this def didnt help. If you want a doctor that actually treats you go somewhere else.

WONDERFUL!! Props to the lady at the front desk, she works and gets things going, had my wisdoms…read moreremoved and they were so caring and kind! 10/10 will be recommending this place

THEY ARE NOT GOING TO ACCEPT YOUR SCAN FROM OTHER CLINICS. THEY SAY THEY DO, BUT THEY WON'T. Even…read moreif it means exposing you to another X-ray within a short period. My experience with this clinic made me seriously question the integrity of some medical providers. I grew up in a family full of medical providers, so I've always had a lot of respect for them. But being told they "can't read" my scan files and that I needed to pay $450 for another CBCT scan was shocking. I had already taken the scan at another oral surgery clinic that turned out to be out-of-network. That's why I looked for an in-network doctor and ended up here. Before my first appointment, they asked me to bring the scan files. I even asked if there was a specific format they needed because I work with image files and know compatibility can matter. They brushed it off and told me to just bring them. I arrived with the USB and waited almost an hour, only to be told they couldn't read files from USB and needed them on a CD. Sorry, but are we in 2005? They "kindly" offered to take a new scan for $250. I had taken the scan only a week earlier, so I refused. I had to reschedule and even bought a CD burner on Amazon because the original clinic didn't have one. Before my second appointment, I called again to ask about file formats and told them the other clinic had also emailed the files. I even asked if they could call the other clinic since both clinics use the same medical imaging software, which I found very odd. THEY NEVER CALLED THE OTHER CLINIC AND APPARENTLY NEVER CHECKED THE EMAIL. They just kept saying it should work if it's on a CD. So I returned with the CD. After all that effort, they STILL said they couldn't read the files. And now the price for a new scan was suddenly $450. When I got home, I downloaded a free medical imaging viewer and opened the files immediately with no issue. Yes, I -- someone with no experience opening this type of medical imaging format -- was able to open them. I ended up booking another oral surgeon down the street who simply allowed me to upload my existing scans. I still can't understand why this clinic handled things this way. It felt like they cared more about charging for another scan than actually helping patients. Also, thanks for delaying my treatment for weeks and for trying to make me take another X-ray only a few weeks after the first one.

My teeth are not as straight as I would like. The front desk was friendly however when it was time…read moreto give my teeth an even look, The team joked that it looked like I had been chewing on bottle caps. While everyone laughed, I was taken aback.

This is a wonderful practice. I have a complicated case and was able to consult with both Drs with…read morea full workup with possible options. They were detailed with the pros and cons of each and managing expectations. The experience didn't feel rushed or like they just wanted to take my money. I would highly recommend this practice to anyone needing an orthodontist.

I absolutely love this dental team! You're treated with such care when you're there. They're all…read moreknowledgeable, friendly, and personable. My Dental Hygienist* during my last appointment (yesterday haha!) has quickly become my favorite. I can't wait to sit in her chair again. I learned so much in our time together & we share so many laughs lol. My only concern is that I'd like to come more often in the year, but the appointments are always full.

I had a rather urgent matter because I was headed out of the country the next day. Dr. Smith saw me…read moreand made a quick and honest assessment that led to a root canal. He was able to skillfully perform the procedure and I'm on my way! Everyone in the office - Ness and Nicole were fantastic!

This place has all the charm and personal attention of dentistry of yesteryear with all the…read morescientific and technological updates of today. Dr. Borchers does all the dental work himself--no dental hygenists doing the grunt work--and his wife works the front desk. Both are extremely attentive and have the friendly warmth of grandparents. The office is clean, updated, and comfortable, with a spacious waiting room. I was able to make an appointment for a cleaning (my first visit)only about a week and a half in advance, which was awesome. Dr. Borchers took me on time and did a very thorough, gentle job and explained what he was doing in more detail than I've ever heard before, which was really interesting and conveyed the depth of both his knowledge of and real interest in dentistry. He found 2 cavities (that's what I get for avoiding the dentist for so long) and showed me on the x-ray how he spotted them, what was causing them, and how he could tell which was more urgent. All that, and I was still out in just over an hour. Important to note, they only take cash or check, so come prepared, and they don't take insurance but will give you the paperwork that will allow you to report it on your own so you still get the deductions from your insurance company.

Doctor Borchers is the best dentist I have ever come across. He is the master of every skill…read moreassociated with general dentistry. He cares about his patients, most of whom, like me, have been his patient for 30 years or more. I recommend Doctor Borchers absolutely and without qualification as a brilliant and talented dentist. He is truly one-of-a-kind. Thomas B. Carr

Can't get a basic question answered. I am writing this review after leaving my name and number for…read morean employee who is never in the building

The receptionists/assistants were horrible. They were not pleasant at all and made it seem like you…read morewere an inconvenience to them. I showed up early to my appt and I noticed that they had not called me back yet. When I asked if the Dentist was running behind, they stated yes because of an emergency case. They were aware of it but at no point did they inform me that he was running late. They were very nonchalant about it and were not apologetic at all. It would have been helpful to know since patients should not be in the waiting room especially with the governor's social distancing order. It made me want to leave because they were able to have a complete conversation about their personal lives and not tend to their customers. With that being said, Dr. Lyn was great and two days after my procedure I am not feeling any pain and there is hardly any swelling.