We had a great experience at Heritage Hat Company, and a lot of that is thanks to Rich, the owner…read more We came in looking for something very specific: a medium-brim, Gus-style black hat, in a particular size. Andrew that turned out to be harder to find around town than expected. Several other shops simply didn't carry Gus crowns at all. At Heritage, not only were there multiple Gus-style options, but they were available in the size we needed, which made the difference immediately. Rich took the time to understand exactly what we were looking for, walked us through the options without any pressure, and clearly knows his craft inside and out. The depth of inventory and his experience really show. If you're serious about hats -- especially if you're looking for a specific crown shape or fit -- this is a place worth visiting. The selection and knowledgeable, straightforward service set it apart.

I made the drive out to Heritage Hats specifically to look at the Stetson 6X Open Road, which was…read morelisted on their website for $219.95. When I arrived, the in‑store price was $330. When I asked about the difference, I was told that prices have been going up and are expected to rise again in January. He told me he was waiting to update his website then. That meant the price advertised online wasn't honored, even though it's what brought me into the store in the first place. I ended up driving about 30 minutes each way only to find out the actual price was more than $100 higher than what they publicly posted. I left disappointed and won't be returning. At the very least, the website should reflect current pricing, so customers don't waste their time.

The coolest hat place ever! Love the service and the selection of hats! I really dig my Dodgers…read moreNavy Blue Hat

I bought a World Series hat that didn't fit. The stickers were removed when I bought it by the…read morestore when they steamed it. When I walked in the store manager and the clerk Evan and Chris were chatting. Never walked up or anything I finally flagged them down and tried to exchange my hat. They guys says "sorry my guy. It's dirty." Hat is less than 24 hours old. This place is a joke and I will never shop there again.

What a vibe this place is! A friend and I had gone to one of the museums close by and were looking…read moreto kill some time when I found this place on Yelp. Their products are gorgeous and there's something for everyone. The woman working the boutique was extremely helpful and kind. The cons: The one star that I couldn't give was lack of price range for the products. I understand that the product lines were upscale with higher price points, however, there should be a few other options for some of us on tighter budgets but willing to spend...

Wandered into this place just to kill some time after getting breakfast nearby. My wife and I…read morewalked out $350 poorer. This place is awesome. They have really cool and unique items and clothing for both men and women. The lady working there was very friendly and very knowledgeable on every item in the store. If you're looking for a unique gift or some unique clothing brands, definitely stop by here.

Matt is the one that helped us this afternoon and I would just like to personally apologize for the…read moreheadache he had to endure. I needed 27 hats embroidered for my company and to get them I visited the Tempe location but they didn't have enough stock to complete my order. I bought what they had then came to this location after being told I could find the rest and get them all embroidered here. Turns out that this was entirely wrong as you can't purchase hats from a different store location and take them to a different store to have them worked on. On top of that, my company has done business with Lids before and has gotten a different rate because of the high volume of the purchase. The store in Tempe sold me the hats at the wrong rate (she sold them to me buy one get half off). So on top of having to call almost every store in the valley trying to find the hats necessary for my large order (because what store this size would just have 20 of the same hat just lying around?), getting the run around from the DM, taking care of other customers in the store that came in behind us, and knowing his only coworker stayed over an hour beyond his shift's end, poor Matt was finally able to resell me the original hats so they were at the correct price (I'd have had to buy the hats at their full prices plus $11 extra for the embroidering work if he didn't). He was trying so hard and was splitting himself in so many different directions it was absolutely painful to watch. Almost everyone he talked with on the phone was speaking in circles (I could tell because I was standing right next to him when he was on the phone), the DM refused to believe him about not having the correct stock and made poor Matt call around to practically each and every store in the valley just to scrounge of the correct amount I needed; he could have just fixed it so I could order in the correct amount since I'm not on a time limit, and then was no help when Matt was trying to find the correct rate at which to charge me. On top of that, when Matt was finally able to find all the hats I needed, he now had to figure out how to get said hats to the store, making an even bigger mess for him, all because the DM refused to believe the words of his own employee. Matt was an absolute wonderful worker and he finally was able to find out what the correct price was and the logo I needed after almost an hour struggling over the phone trying to get people to tell help him. On top of everything else he ended up being the only one working in the store...on a weekend afternoon. Yes it's Sunday, but the time of Sunday being a day of rest is gone. The store was packed non-stop. This is not a good work environment. I don't care how small a store is: there should be at least two people working at all times to avoid the problem of one worker getting tied up taking care of a situation and not being able to look after other customers. To sum up: Matt was amazing and patient, the other coworker (who's name I never got) was wonderful for staying as long as he could to give Matt a bit of a break, Lids needs to really teach its staff how to handle conversations over the phone, and the DM needs to learn that employees wouldn't just call you to lie to you about a problem so writing them off and demanding they check again wastes their time and the company's money. Thank you again to Matt and his coworker for going above and beyond to correct mistakes and deal with difficult upper management, those five stars are for you!

This Lids store gets a perfect +++review from me! I was treated like royalty with a custom Crown…read more Kings fitted hat with custom logos Sam helped me pick and size out. The gentleman Kevin who worked the embroidery machine was on point as well! The hat came out perfectly and exceeded my expectations thanks to Sam and Kevin that both deserve promotions. Great employees here, thanks again I'll be back for sure.

Another great small Black Owned Business!!!…read more Need a hat? Why not stop here for one! Not only do they sell hats for those Country/soul line dancing divas and demons but they also sell other products. (Respectfully) I purchased a perfume oil from here, months ago and have been looking for one similar which has been impossible to find. Upon entrance, the Owner and his girlfriend were nothing but friendly, professional and are awesome humans! What a lovely couple! The oils are honestly my favorite since the smells last all day long. I'm always receiving many compliments on my scent. Don't hate! When I share with others, of the scent I'm wearing and where it's from, they are shocked that the store is here and that they haven't gone. I definitely recommend you stopping over to shop and support all of these black owned businesses in this street. This store is a vibe especially during first Fridays of each month, as there's tons of other small businesses joining in on the funtivities. There's music, fun, vendors, food trucks and great vibes!! There's plenty of parking in the area! Btw ...the scent is called, "INVICTUS" (Smells so good!) Please tell them, that I sent you!

I have been a serious hat collector for about 10 years. Goorin Bros was my favorite when I lived in…read morethe SF Bay and Atlanta. I hear the Goorin at Ponce City Market in ATL closed (sad face). I've been in Phoenix for a few years and hadn't found a hat store that I liked, until now. I learned about this place on instagram. I love the selection and the custom hats. I have gotten several compliments on my hat. I will definitely be back. Hats have become more popular in recent years. I am particular about the hats I wear, I can tell when a hat is cheap. This place has good quality hats and their pricing is reasonable. You will pay more for a custom hat (I did) but it is a one of a kind original. The service was great too, I love my hat so much! I wore it out the store as soon as I bought it. LOL!

My daughter and I stopped in here when we were at the Desert Sky Mall. She enjoyed the store. They…read moreseem to have some unique items.

From the owner: We sell Urban Fashion that you can't get anywhere else in AZ! We have Resale Jordans and Nikes and…read morefresh hats.

I was directed here by Dani at the Pink House Boutique. She thought a 1970's Mexican wool bag was…read morean appropriate item for this vendor of rock band tees, western, vinyl, cassette, Video cassettes, etc. Dani was right. I swapped the bag for a fine Utica NY made ppocket knife. Great trade. Fair Value.

Always have cool vintage belt buckles, tees, denim & more. But don't hesitate, I still regret not…read moregetting the coolest vintage denim coveralls. Check out their monthly VHS Swap.

Out and about today and decided to stop by Tanger Outlets to look for some clothes and shoes. When…read morewe walked in Tilly's today we were not only greeted right away, but asked if we needed anything in particular. When we told them what we needed we were also told about some sales going on for that item. The employee helping us, was efficient, friendly and engaging. He went or get an item in the back for us and held it up front while we finished shopping. The store was clean and organized. Prices were pretty decent with the sales.

Quintessential shop for teenage clothing, backpacks, shoes and accessories. Mostly skate and surf…read morestyles and brands. Store was clean. Items were well stocked. Lots of employees to help. Several racks of clearance clothing for men and women at the back of the store. Sign up for their emails for heads up on special sales.

In the past I have gotten a suit from this place and Clint had helped me get one that fit me well…read more However this time around I was promised a certain sizing. Once you have placed a down payment to order in advance, Clint (the owner) stated he would call to let me know the suit arrived. After arriving to try on the suit, Clint will try and quickly have me try it on and tell you that it fits fine. Be aware! The size may not be what he promised, before you make the final purchase, check what size is labeled. I ended up receiving a size bigger than anticipated without any knowledge. After realizing, I called and told him he gave me the wrong size and that's when he says "oh they didn't have the size you wanted so that was the next best thing." I ended up having to get it tapered and altered to my size but it cost almost as much as the suit because there was so much material left to take off. Please do a full inspection of the outfit you plan to get as he will try and get you to spend as quickly as possible without you realizing you're getting scammed the wrong size.

This store has everything a well-dressed person could want. I found items for formal and leisure…read more Best fashion in Glendale right now. I will continue to look in this location for my clothes.