I like this assisted and independent living facility. I visit once a week. All the staff are very…read morefriendly. All the rooms are kept clean at all times. They have a workout area & large TV room on each floor. Their dining room is on the main floor with a menu for every day items and then you have a choice for the special of the day. If you are a visitor, you can purchase a lunch ticket to join your family or friend. They have different events going on every day to keep people busy & active. They have a popcorn room that also serves as a coffee room. They had free vital checks with weight, BP and oxygen checks . Another day they had a hearing test. They keep their tenants up-to-date with any changes with newsletters that go out. It seems the care quality here is top notch. There's plenty to do in the Legacy block area if you want to get out & shop or walk around.

From the owner: Personal experiences make all the difference…read more Come discover our full-service Heritage senior living community in Omaha, Nebraska, that puts you at the center of everything we do. From knowing how you like your coffee and loving your dog (almost!) as much as you do to knowing your grandkids' names and favorite restaurants nearby, you'll be delighted with the many ways we care about - and for - you.

I visited today. During my visit I had the chance to talk with Mel. Mel has worked at Hickory…read moreVilla for 5 years. He serves the Elders by driving the shuttle, leading activities, and talking with the residents. He has the kindest spirit and loves God. I also spoke with Jane, the Dining Services Director. She was chopping fresh asparagus to grill for lunch. Jane said she has been at Hickory Villa for 18 years. As I walking around, I also spoke to residents, Jean and Darry. They both expressed how happy they were, how well taken care of they felt, and both had big smiles when I asked them if they were glad they made the decision to take an apartment at Hickory Villa. This community has a cozy feel and I really enjoyed my visit. Lauren

Mom has lived at Hickory Villa for nearly two months and we could not be happier. It was tough…read moreadjusting at first to all of the care as she moved from independent living in her own condo. The facility is lovely, big central atrium with tons of natural light and a small live bird aviary. Her apartment layout is simple and smart, allowing for a living area and kitchenette as well as a common dining area we've often used for family meals. She has control of her own thermostat and we bring her dog over several times a week for visits. I still haven't figured out what everyone's job is, as there are sooo many employees.regardless, all staff are friendly, efficient and patient. My own patience with mother and her fellow residents has improved with their example.

While Aksarben Village (Memory Care) may look clean and well-maintained, the care and workplace…read moreculture inside are deeply disappointing. I came in as agency staff (CNA), ready to work and treat residents with the respect they deserve, but instead of being welcomed, I was targeted. One particular med aide went out of her way to provoke me throughout my shift, nitpicking and creating issues where there were none. She eventually ran to the DON with a completely false accusation about my attitude, even though I followed every instruction she gave and made sure residents were well cared for. Her behavior was unprofessional, unwarranted, and ultimately reflected more on her than on me. Before I left, I still toileted the residents who needed care because at the end of the day, they are the reason I show up. I also spoke with my agency and another CNA, and both confirmed I wasn't the first person this had happened to. What got to me wasn't the workload--it was being disrespected for doing my job right. That kind of energy says a lot about the toxic culture there, and unfortunately, it's the residents who suffer most, like being left in soiled clothing for hours and completely ignored. There are a few kind and hardworking staff members there, but the lack of teamwork, compassion, and accountability overshadows the good. Families deserve to know that a nice building means nothing without safe, respectful care behind it.

Very clean facility. Management cares about their staff and residents...I would trust them with my…read morefamily members

I have worked for Elk Ridge for nearly 5 years, and I love it! It has felt like home to me from the…read moremoment I walked in. It is a beautiful community with amazing staff in every department. The residents are happy, kind, and welcoming.

The staff at Elk Ridge is -- mostly -- very nice, particularly their on-staff nurse; however, just…read moreremember, they're still a business and their business is to make a profit. (I always felt like the truly helpful staff members were doing their best to make up for the staff members who were consistently less than helpful, notably the maintenance staff, the surly receptionist, and the operations director.) If you're in an apartment that's been renovated, you may enjoy living here. However if you're in an apartment that has NOT been renovated, go somewhere else. The prices are the same for the renovated apartments -- prices that predictably increase every year -- and the incompetent staff won't permanently fix anything that's broken in the non-renovated apartments, for example, a perpetually leaky faucet; a stained ceramic sink; a perpetually broken disposal; a refrigerator that produced no ice; and cheap vertical blinds that also often broke. These were all very basic things that greatly would have improved my parents' quality of life, but Elk Ridge refused to replace these items which, in the grand scheme of things, are relatively inexpensive. In the winter, they also inexplicably do not put down salt on the sidewalks -- it's Nebraska in winter...Putting down salt should be a daily SOP. While walking, I slipped and fell straight down on my shins and kneecaps -- several witnesses, thankfully, and thankfully I only sustained severe bruising that lasted ~three weeks. Elk Ridge is lucky I didn't break anything; I would have sued, no question. One of the residents told me she moved in, in circa 2019, and has watched the quality and level service decrease steadily, which is unfortunate. I got the sense she was strongly considering moving. Overall, I would not recommend. Live there at your own peril.

Country House on Old Cheney is a kind, considerate & compassionate home like setting that has a…read morecaring staff that is empathetic and responsive to not just my Mother's ever changing needs, but ours, as the family members of one with dementia. We are grateful for the care they give my Mom & the support they provide to us.

To preface this; I own some group homes. It's a different demographic, but there's a lot of similar…read morewith care between what I do and what Parsons House does. I've also been in 'caring' professions for over 30 years. The first thing I noticed at Parsons House was how long people have worked there. The direct care staff turnover rate is low, and a lot of staff have worked there for a long time. THIS IS UNHEARD OF IN THIS FIELD. It's what I strive for in my own business, and it telling of a positive place to work, and greatly increases the quality of services due to the experience of the employees. My mom moved into Parsons House about a little over one year ago. The move was rocky. Her memory was pretty bad, and despite wanting to move, she kept forgetting. Parsons house was great with the move. They supported her, me and the rest of my family through this difficult time. Understandably, my mom did not want to lose her independence. While they do laundry for people there, they forwent their own protocols and allowed her to do her laundry, and as her abilities decline, they are helping her with this, but she's still doing it, herself. She wanted to continue to self administer her own medications. They completed an assessment for this and, again forwent their own protocols, she was administering her own meds, and they allowed me to use the pharmacy my company uses, which was great. As time went on, I (as medical POA) decided she couldn't self administer her medications. This transition has been difficult, not because of Parson's House, but because of the pharmacy they had been using. I'm not going to get into the logistics of this, but I'll just say the pharmacy messed up her billing and did not bill insurance, personally charging her. The pharmacy was not following through to fix the problem. This was not Parsons House's issue, but they wanted to help. I didn't think there was anything they could do, but one of the nurses called the pharmacy and...I have no idea how...got the pharmacy to start working on fixing the issue. They also mentioned they are looking at different options for pharmacies. I didn't ask them to do this, they just recognized an issue and were already processing a solution. Not only have they worked hard for the quality of services they provide for my mom, they have consistently gone well over what they were responsible for. At Parsons House they not only do what's needed, but what's right, which warms my heart.

We are very happy with the staff at Parsons House. Mom is treated very well and loves joking with…read morethe staff. They encourage her to participate in activities and make her feel like she belongs here. We are very grateful for the facility.

We are so grateful to all the staff at Pacific Springs for making this time so enjoyable for our…read moreloved-one. The community here is unmatched, with excellent living spaces, shared spaces, 3 dining areas and loving staff. I had the pleasure to visit and even stay in the guest suite here many times, and was always comfortable and welcomed. The food is also fantastic and such a nice treat to order off a great menu. They have a golf simulator, state-of-the-art workout space, ballet/dance studio, a stunning grand staircase and much much more. If I had to explain this place in one word: Positive. The staff, the atmosphere, the residents. We feel so lucky to have had our loved one stay here and find his new home and community. Extra shout out to Jack, you are the best - Tom loved you.

A place where you will pay rent 2 weeks PAST your loved ones date of death. Ask them. It is their…read morepolicy. Oh, if you don't, they will sue you. A nice place with high a risk that your loved one will be in danger. Several instances on nights and weekends where Dad was suffering and no one came after calls. There is constant staff turnover. If you care about your loved ones, you owe it to yourself and to them to stay away from here. My Dad died before we could move him out of here. He begged us to make it happen.

Very horrible place to work. Candice specifically tried to hold my pay for the hours I worked there…read moreafter I told her I would not be completing a shift. The facility goes against everything I stand for so I chose not to finish out a shift. Instead of just walking out, I made her aware at 8am that she could keep me until 3pm but would need to find me a replacement 3pm-11pm. She refused. Around 9am I ended up clocking out, now she refuses to give me the pay owed to me. Facility is very understaffed so residents definitely are not receiving the care they need. I would not recommend for work or to place a family member in their care.

Most recently I came in for a birthday party. Very nice facility, caring staff. Lots of amenities…read morefor residents. Everything appeared very clean and updated. I don't have much experience with the care here but from others I know they are very happy with how they and their families are treated.

Very safe and caring environment for residents and staff. Offer so many different opportunities for…read moreresidents to do with their time. Always go the extra mile to help somebody in need