Great and knowledgeable staff who are very reliable and punctual to all appointments I have…read morescheduled with them. I heard about them through word of mouth and got a quote from Ed, the owner and they were more affordable than many other businesses around town. I've been VERY happy with my generator and recommend them to everyone! Thanks for all you guys do!

Do not use Comfort Engineered Systems Inc., (Com4t) of New Orleans…read morecom4t.com My mother is 80 with severe mobility issues and after Hurricane Ida, and a recommendation from a longtime close family friend, she finally decided it was time to get a Generac system. In March of 2022 (now September 2022) my mother put a deposit of over half of the total cost of a Generac system through Comfort Engineered Systems (CES) sales agent Geri. We were promised that our system would be installed in August/September 2022. CES has no idea when it will be installed and don't seemed all that concerned. All they they can seem to offer is "Sorry. Don't know. Don't call us we'll call you. You just have to be patient" As hurricane season began I started asking for status updates through phone, text, and emails with little to no response from our sales agent. I started to call CES daily and found out that Geri was no longer with CES. (Even answering basic questions since the sale required repeated contact) This is starting to feel like a scam. CES, and owner Edward Perez, leave me no reason to feel that they will not seek any type of immediate resolution. Nor do I now have any faith in installation or customer service in any capacity. I'd like to know where their own much lauded customer service and professionalism is. Finally I was as able to speak to a person at CES instead of their answering service after calling multiple times a day for several days. Pam from CES told us she might have more info in 2 weeks, but was unable to give any estimate of installation time, and that there are 53 people ahead of us. (Pam at CES, is very friendly, empathetic, and has been trying to make what amends she can. The answering service agents are helpful in their limited capacity) We now need to do extensive repairs underneath our house, and I am unable to schedule this work. This uncertainly of our Generac install could delay both jobs. Were we to seek to cancel, and go with another company, the wait is 4-5 months. Not even to mention our money is now tied up. Obviously CES expects their money as soon as the Generac is installed without delay. We do want this system, but how can we trust CES at this point? Every-time I told my mother I was unable to get updates, I could see her eyes water. When she found out the Geri was no longer there she got so upset I honestly thought I'd have to take her to the hospital she was so distraught. She is worried that she will lose her money. All I can say now is "I'm sorry mom. I don't know. They promise they'll call. They say we just have to be patient. I am trying. It's going to be ok." My father died a few years ago and he was a veteran, worked for the military as a civilian, and was sheet metal worker who worked his way up to management. He was a proud union member, and he would be appalled at the type of experience our family is dealing with. My parents worked hard all their lives and my mother felt that this was worth the expense to have some security and comfort. You'll find a lot of favorable recommendations for CES, but you may find, like me, that CES's promises are hollow. Their promises of great end-to-end customer service don't seem to hold from the beginning, When I spoke with the Generac customer service they seemed surprised. We'll be calling our credit union soon to explore options if there is no speedy and satisfactory resolution available. We realize that so many in our area have suffered a lot due to Hurricane Ida and that we are lucky. We also realize that it's been tough for a lot of business, CES included, for many different reasons that everyone is aware of. If we had even received simple courtesy email updates on delays instead of silence, and the run around, of course we'd have been disappointed, a little miffed maybe, but we wouldn't be so worried and and angry. I've worked in customer service and sales for years and if I gave this kind of service I would have been fired. At this time I've been waiting 10 business days for a call from Edward Perez the owner and was informed he was now out of the office 8 days. They keep giving him the message I guess. No other management has been made available to me to help. I have contacted Generac themselves and their escalation team is trying to help but since CES is an independent contractor they'll do what they can. Generac seems to also be having difficulty speaking someone at CES. They got a healthy deposit but that doesn't seem to matter. *Update I received (via a personalized copy/paste generic form email) a response from owner Ed Perez saying they are now starting to finish Generac systems purchased in September 2021. Again no estimate on when our system will be installed and no apology. Just vague business speak touting their "high quality standards"

The owner Matt is very personable and knowledgeable.These guys came out to help fix our plumbing…read more(several times) and fix a toilet in our men's room. It's a bar, so when you need a plumber, you really need a plumber! They have responded quickly and have done an excellent job. They have high-tech equipment that can diagnose what the problem may be. It was very interesting to see the view from the camera that went through our system. Their pricing is very reasonable for the quality of work. I will definitely be using them in the future.

I would not call this plumbing company. The owner will not come to your house to diagnose your…read moreproblem. Instead he will send three guys into your house with no manners and limited plumbing knowledge. These three guys came into our house to unclog a pipe and proceeded to flood our downstairs kitchen. These guys left our house without even discussing with us what had occurred The owner came to our house a week after the incident at our request and heard from us what had occurred but chose to believe what his guys told him. Like his guys, the owner offered no solution for the remediation needed to make sure we don't have a mold or electrical problem. He offered no help with repairs. I would stay away from this company. They will have no respect for you or your property.

I needed a couple of outlets replaced and a light fixture installed, and the electrician handled…read moreeverything without any issues. They showed up when they said they would, explained the work clearly, and left the area clean when the job was finished.

Hired to install a fan onto a vaulted ceiling. They were quickly responsive and gave a reasonable…read morequote and came same day to do the job. Brandon did a great job and was quick, efficient, and kind.

Lightning Service truck just deliberately cut me off in Harahan. He was at a stop sign and I had…read morethe right of way and he just pulled out anyway. He saw me. I guess he just didn't feel like waiting. I can only image with the 1.5 average stars shown here that this company's work is as good as it's driving.

Roy and Devin were great, got here on time and took care of all maintenance more. Would definitely…read morerecommend, also great with our dogs.

We are new in town and had a difficult time adjusting to the temperature. A regular A/C did not…read morecut it and we searched for solutions. Burkhardt's Air Conditioning was the second company we called and immediately knew we did not have to look any further. They suggested a mini split that created an environment that was similar to what we are accustomed to. They were concerned and helpful throughout the whole installation in regard to placement for optimum comfort and aesthetics. Louie and Ryan of Burkhardt's were friendly, prompt, knowledgeable, and professional. They submitted a complete and thorough estimate at a competitive price. We basically "lucked out" getting to do business w them

Purchasing a whole house generator took a lot of thought and research. We picked Burkhardt because…read morewe felt confident in the product and Burkhardt's excellent service and amazing follow through. Burkhardt worked with us to understand their products and to come to a decision about the best fit for our house. They spent a great deal of time setting up what turned out to be a very easy inspection and installation process. We needed to get new windows and electrical upgrades...all of which could have been a confusing hassle. Burkhardt's organized approach helped us to organize ourselves and carry out these tasks with relative ease. Formalities aside, we enjoyed working with the Burkhardt professionals on a personal level. Their team are great guys, with timely follow through. Their ability to answer questions and concerns inspired confidence that we picked the best business and the nicest people as well. Burkhardt's was genuinely committed to us and delivered on their promises. We would recommend them for air conditioning and generator installation hands down.

Bo helped me with a small repair, and I highly recommend this shop! Excellent service with top…read morenotch expertise and kindness. You will not regret giving them a call!!

I spent a great deal of time trying to navigate Sears (for Craftsman ) repairs, and eventually in a…read morechat session, found out that Sears has several service providers to support repairs. I brought my sputtering mower in, and was so surprised that Bo and team submitted the work as warranty as all was approved so no out of pocket expense! But beyond, when I picked up the unit..I had to ask Bo if they brought the right unit out to me..it was cleaned and tuned up to the point of looking and working as if I had a brand new machine! I come from the school of Lean Mfg. and just walking into their shop was pleasant--everything neat, labeled, organized, clean! I was so surprised that Bo wasn't out to charge outrageous money for and in fact suggested that he would try for Warranty approval first. ( I had taken this unit to a shop in Uptown, paid $90 in service fees, Owner had trouble even finding my unit, then told me he spray cleaned the carburetor, worked ok for 1 mowing ). I'm passionate about keeping my lawn up and so to have my mower returned almost like it was new..shiny, clean, and purring... thank you thank you thank you!

Honest, considerate, and high quality. I was working with limited funds and trying to get my house…read moreready to sell. Rynell gave me honest feedback about the work he could provide. After considering, I reached out to him to get the work I could afford. He did an amazing job getting my ac up and running and answered every question I had along the way. Thank you, Rynell.

Rynell was top notch from the beginning with service and professionalism! He came over and was very…read moreunderstanding and thorough with his assessment and explaining what he could do for me and what it would involve. I found his estimate to be lower or at least in line with the others, providing top of the line industry standards equipment, and of great value and his service and professionalism at or in several cases much better!. As this was full replacement and a very big expense, I needed to get it financed. I did talk to multiple contractors to get my estimates and had I been able to get financing to use him I would have chosen his company. Unfortunately, I was not and had to use another company. The financing its clearly not his decision and it is the only reason I needed to use another company. I highly recommend Rynell and Funches AC, Heating & Electrical and will plan to use them for other issues I might have in the future that do not require the financial costs of this install!

Great service, on time, Knowledgeable. Installed New Generac Generator, works great…read more I'll call then again if ever anything goes wrong

No communication, they do not care. Poor customer service. When we needed the brand new unit did…read morenot work.