Our A/C suddenly stopped working and in the middle of a Louisiana summer. In other words hell was unleashed in our home. I did what we all do and hopped online to find the quickest fix possible. I stumbled upon Justin's yelp page and saw the rave reviews. I called him without hesitation. To my surprise he was able to come the next morning! I was filled with relief knowing I only had to make it one night through the unbearable heat. Later that night, however, the air seemed to be working again! Huzzah! I texted Justin that I no longer needed him. Upon waking at 5am, however, I realized the A/C had given me false hope and was broken once again. Later that morning I called Justin hoping he'd still be free. Not only was he free, but he was at my house within hours. Within 30 seconds of arriving Justin knew exactly what the issue was. He walked me through the steps I could take to prevent it from happening again and gave me tips on how to not get scammed by other contractors. I had also been having issues with my dishwasher which he kindly took a look at. A true jack of all trades! If you need a contractor, handyman, or just a reliable guy to chat with, Justin is your guy. read more

Requested new thermostats. Justin Waldron changed them. A week later found that one of the thermostats had stopped working. (which meant I couldn't control my heat or AC - quite uncomfortable,) Justin agreed to fix it and pay half of of a new one. (Seemed strange that he would only pay half since he basically didn't complete the work.) I talked to him twice over a few week period and he said he would come back and fix it. It's now been a month and haven't heard back from him so, I gave up, bought a new thermostat and installed it myself. Gene D'Amour read more

DO NOT USE THIS COMPANY! In August of 2023 our Whirlpool refrigerator ice maker stopped working. We call Justin. He responded immediately. He came the next day on a Sunday. He "diagnosed" the problem and ordered a control panel. We paid him $480 for the visit and $250 for the panel which he claimed he ordered. He was very quick to take our money. That's where his responsiveness ended. Months later he didn't respond to our queries as to when the part would arrive. We called and texted dozens of times. He finally responded saying the part was back ordered. After 4 months of waiting we asked for a $250 refund for the part and called another repair company. TO THIS DAY ,9 months later, Justin has NEVER refunded our $250 nor will he answer our calls or texts. Justin business practices are criminal and immoral. I've never been treated like this by an appliance repair company. Very sad! read more

Highly recommend! Our dishwasher decided to flood the kitchen 5 days before family was due to arrive for Thanksgiving. Justin was able to come out same day that I called, quoted us his call fee + hourly rate, and got to work. He was very knowledgeable and able to fix the leak without any additional parts! He also taught us how to maintain the thing for the future. Quick, efficient, professional! read more

We had an issue with our dryer working inconsistently. Hopped onto Yelp to try to find someone local to come out and fix it. Justin came out quickly that day to take a look at it. He cleaned it out, adjusted the belt, and ran it and the problem appeared to be fixed. When the problem reappeared the next time we ran a load, Justin had an idea that it might be something else and would order the part needed. Then he just stopped responding. Tried again for a two week period with no returned communication from him. We finally had to go with another service provider to fix the issue. Be cautious with this service provider. read more

I needed my dishwasher and stove fixed and Justin went above and beyond and got those jobs done exceptionally. He was responsive and reliable and was able to schedule me in a timely manner. I will definitely recommend Justin to anyone that needs appliance repair done in a timely and exceptional manner. Thank you again for being reliable and getting my appliances working! read more

Nice work. Needed thermostat replaced. Live in Houston. Justin was able to fix the problem and get the system working, so it was good to go when we got to New Orleans. read more

Justin is amazing, he has good communication, shows up when he says he will and does a great job with everything. He has installed numerous types of lights, replaced window pains, looked at my dryer that stopped blowing warm air and many other jobs. Every job has been done well and best of all he is honest, if he thinks something is not worth the money he tells me and has never just worked to get my money. I fully trust Justin and recommend him highly. read more

I really cannot say enough good things about Justin and Kinfolk Troubleshooting. My elderly neighbor's fridge stopped blowing cold air and he asked me to coordinate the repair. I used Yelp's "request a quote" system, and Justin quickly replied with an estimate, his contact info, and availability. Off to a good start! He stayed in communication with me the next day when the repair was scheduled, and he came out as promised to do the job. He was kind and personable and went way above and beyond to make sure this fridge got fixed in a timely manner. My neighbor has an intuition for reading people, and he told me "Justin is good people". I have to agree. Highly recommended! read more

Not insured. Said he could make the repair. Which so can I. But I need someone licenced State and City to approve and call Entergy to reconnect. read more

This is the most irresponsible careless contractor I've ever dealt with. I would give negative stars if I could. He was quick to come out & give an estimate but I should have known to run the other way when he didn't show up the day he said he would to do the job then repeatedly rescheduled. 2 days after the work was completed the leak returned. Justin assured me previously his work was guaranteed (though I did not receive any type of receipt & the additional red flag of not being able to process a credit/debit card payment) & said he would be back to fix it. Now here we are a month later & all I've gotten are empty promises on how he'll be back 'next week'. Meanwhile there is water damage to my property. Your word as a small business owner is everything & currently your word means nothing! Happy to update this review if you can make the situation right..in the meantime avoid at all cost. read more

Often times as a renter, the prospect of acquiring and installing a new appliance feels daunting. That's why it was such a relief that Justin was able to coordinate, communicate, and efficiently install our dishwasher with a polite and amicable attitude. Don't make this process any more complicated than it needs to be and go with Kinfolk Troubleshooting. read more

Respond to Justin by replying directly to this email Hi Dwayne, You received a new message. Reply now. Subject: RE: Message from Dwayne for Kinfolk Troubleshooting Kinfolk Troubleshooting 4 reviews Price range: $175.00 - $255.00 Price range: $175.00 - $255.00 To reply, respond directly to this email. Bring Yelp with you The fastest way to search for businesses near you. Kinfolk Troubleshooting New Orleans, LA 70119 Information to follow. Document Preparation One complete document One document to provide to adjuster Payment Terms Invoice # Date 1 Days 000121 04/02/2022 $41.60 $530.40 $530.40 $530.40 $530.40 $0.00 INVOICE Description Total Work List for Storm $488.80 Subtotal Total Payments Summary 04/02/2022 - Credit Card or PayPal Paid Total Remaining Amount Payments shall be made on same day of service. *Extension can be granted should approvals be required. Page 1 of 2 Signed on: 04/02/2022 Page 2 of 2 The service I experienced from Justin was a horrible experience. The price he quoted on Yelp to perform the job was a price range of $175.00 - $255.00. When he completed his diagnosis he charged me $530.40. When I asked about the excessive amount I was being charged he said he charges $75 for having to travel outside of a one mile radius of his home as well as an additional $75 for traveling to Slidell, and another charge of $80 an hour. He was completely dishonest because the initial charge was a range of no less than $175, no more than $255. He could never explain why he did not provide the travel charges and hourly charge prior to coming out to do the job. I explained to him if he had informed me of his charges I would have never hired him. I hired him based on the fact that he was going to charge no less than $175 and no more than $255. He agreed that he charged more than he said he would but only refunded a portion of what he overcharged. To add to this disastrous experience he charged an additional fee for document preparation; however, he still has not delivered the detailed document he agreed to provide prior to him starting the job. The document that he did provide was very inconsistent with the verbal explanation and diagnosis he reported while onsite. When asked about providing the document he was paid for he then stated, "I would be remiss to provide you with an estimate to complete work that I have no intention of taking on. " read more

Justin did a terrific job fixing multiple appliance and electrical problems. He is an experienced professional who has knows exactly what he is doing. He repaired our Bosch oven, sorted out our Bosch refrigerator, and corrected an electric panel problem. He was on time, and his prices were very reasonable. Highly recommended. read more

Dependable, hardworking and kind! Fixed and installed an array of needed features inside and outside of my home. Great prices! Definitely recommend! read more

Polite. Helpful. Knowledgeable. Easy to work with. Ida zapped my AC and he was thorough in troubleshooting and explaining what he was doing during the process. He caught a very important safety issue that the original contractor had neglectfully bypassed a safety on the unit. read more

Excellent service. On time, knowledgeable, and a fair price. I would highly recommend Justin at Kinfolk Troubleshooting.

Hard to put into words how wonderful Justin is. Honest, brilliant, outstanding communicator and the best most efficient problem solver we have ever seen. We had numerous people look at our malfunctioning washing machine and we were just about to replace it when we learned about Justin. He was able to problem solve and fix the problem. The appliance still runs perfectly 4 months after his fix. Subsequently we had an old furnace problem that Justin was able to again efficiently figure out the problem and repair it expeditiously. He was happy to go out to pick up an uncommon part and returned promptly to finish the repair. We had a new unrelated old furnace issue a few months later and with visitors at our home needed an urgent repair. Justin made sure to come by that same morning and after safely climbing on the roof repaired the furnace to perfect working condition. Justin is not inexpensive but very fairly priced. He is so efficient that the cost of repairs is less than the "other guys" We trust Justin which means a great deal to us. Such a nice young man who provides the most exceptional service. Believe us.....you will be equally impressed and satisfied. read more

I have recently used Kinfolk. I am a property manager monitoring services from out of town so I need to rely on service people that respond ,get to the root of the problem and are fair at pricing . Justin at Kinfolk served all of it. Highly recommend their services read more

In the past I've had bad experiences with contractors in New Orleans, most are unreliable and don't put pride into the work they do. Justin is a genuine angel and the complete opposite of what I've experienced in the past. He is professional and communicative and made sure to come back as many times as it took until the job was completed correctly. He answered any questions that I had with great knowledge and confidence and kept me informed and updated throughout the whole process of repairing my HVAC. I truly appreciate his caring and positive attitude and would 100% recommend kinfolk troubleshooting to anyone who needs their services. Thank you Justin ! :) read more

I HIGHLY recommend Justin! He is fantastic repairman and just a wonderful person! He is a great communicator, and his rates are so reasonable and he got the part that we needed for our broken dryer in record time. He's an honest and caring person, a hard worker, and a family man. I was so impressed with his knowledge, and thankful that he took the time to explain things, which was above and beyond the job of repairing our dryer. He even showed us how we could reconfigure the drywall in our laundry room to maximize the space. It was like having a family member in our home. You won't regret working with him! read more

Justin was incredibly trustworthy as soon as I met him. My dishwasher died and I needed help within a day to get it working again. He was very responsive and flexible with my urgent situation and got the job done late on a Friday. I'm going to hire him to do a few projects around my house as well! read more

Justin is kind and so helpful! He immediately came to help us out with a pest and leak issue at our house. He was attentive and responsive to our needs. Thank you so much, Justin! read more