Accounting and bookkeeping, customer service, legal, actual property management of the home, tenant…read morerelationships, in short everything is pretty terrible.

PAM doesn't deserve even 1 star. The number of errors in their accounting and poor communication…read morewere to the roof! I finally was fed up and gave them 30 day notice to part from them. They took 2 months and as soon as they took the management fee for the month of August, they stopped picking up my calls not waiting to give my keys, not completely paying the rents they received. There is still money in their account that they have not closed. They dont respond to my calls to explain. I went to their office to talk to them and pick up all my extra keys and found out the adress they have on file is not theirs but a hair salons. Gino who has been the main contact told me he doesn't work there anymore. Jim Miller is nowhere to be found. Workers are unprofessional and doesn't follow through a single promise. Stay miles away from these people!

I called and they have no voicemail or menu or any way to reach a real person. Avoid these people…read morelike the plague!!!

Although I ended up going a different route to find my apartment, when I was working with My…read moreDwelling, it was a good experience. Chris (I think) took the time to hear what I was looking for, and even though what he had available wasn't a slam dunk, he still took the time to show me some options. What was available at the time was a little more than I wanted to spend, but when I look to move again, the first people I'll talk to is My Dwelling.

Been living in a Focus Property apartment for a couple months now and have no complaints! Any time…read morei've had an issue or concern, the staff have done an amazing job at assisting me. The maintenance team does a good job at being quick yet thorough and the office staff are so kind, i love them!! No place is perfect, but Focus definitely does their best to make it as close to perfect as possible without breaking renters' banks!

UPDATE: They definitely sold my personal information to third parties (pic for proof)…read more I have left a personal, handwritten note at every place I lived at since 2009. Telling them thank you for the good hospitality, friendship, community, etc. This will be the first place I don't leave a note for. That alone should say something. I was living there for 3 years. Paid my rent on time every month. Then all of a sudden out of nowhere, they said you got to go. I still don't know why. I asked them at least five times. They never responded back. They gave me the State minimum 28 days to move out. I told him that wasn't enough time but they said that was firm. I had to leave behind my bed frame, mattress, and couch, among so much more stuff. I would predict 35% of my own personal belongings I had to leave behind because they said I had to be out by noon, no exceptions. I told them I needed more time. My mom and I couldn't lift half of the stuff into the truck by ourselves so we left it behind. The stuff that we could have carried, it was too late. They were already knocking on the door at noon and saying get out. How they got 4.3 stars is beyond me. They must've paid people (which is illegal). This place is the absolute worst. My kitchen sinks once flooded and it took them 6 days to actually come look at it and 9 days to actually fix it. I had to carry nasty sink water with pots and pans to my bathtub for at least 6 days. Got no sleep. I would immediately jump up in the middle of the nights when I heard the sinks overflowing again. On top of all of this, the neighbors are constantly loud and the hallways reek like marijuana. This place is horrible. DO NOT MOVE HERE. I promise you...I have lived at many places in my adult years. This was the absolute worst. Nothing compared to this place. It's horrible. Focus Properties is horrible. They just want your money. They do not care about you. Do not move here. They didn't even ask me for a forward address for my security deposit. And I'm a cleaner. I have gotten almost all of my security deposits back. I assume they're just not giving it to me (never got 1 penny back for the record). I can't even begin to explain how bad this place is. Worst place I've ever lived at. Hopefully that says something. Never again, Focus Properties. All this company cares about is money. They don't give a f*ck about you. Look elsewhere. Focus Properties refuses to become a member of the BBB and I can see why (1 star out of 34 reviews): https://www.bbb.org/us/wi/kaukauna/profile/property-management/focus-property-management-0694-1000044341 What it takes to become accredited with the Better Business Bureau: https://www.bbb.org/all/standards-for-trust What a surprise. Want to see their real reviews? Don't just look at Google. Look at BBB and Yelp. Yelp (1.2 stars out of 54 reviews): FOCUS PROPERTY MANAGEMENT - Updated June 2026 - 105 Photos & 51 Reviews - 109 E 8th St, Kaukauna, Wisconsin - Property Management - Phone Number - Yelp https://share.google/BltfpbVxIVSIzaUYQ

RENTERS BEWARE!! This was the worst renting experience I've…read moreever had. The dishwasher has been broke for 3 weeks and when I call renterswarehouse to find out what is going on with the repair, they tell me it's not their top priority. We have 4 children, so I'm sure you can imagine what we are going through. That's just the most current issue! I have a two year lease and after the first 12 months they contacted me and said they are going to walk through my place and video record the inside of the property. I told them I don't approve of someone walking through my house and taking a recording of all my belongings and I have no problem with someone walking through it, just not recording it. They told me it was their right to do this and it is common practice with their company. So of course they show up and spend an hour walking through my house recording. I requested a copy of the video which they refused to give me. I really feel like my privacy was violated when they did this. Another thing that happened was the well broke and of course with their speedy repair service we went almost a week without water. Even though someone showed up the first day it broke, said he could fix it right then and there, but they told him not to fix it. We ended up in a hotel for this whole thing and they offered to pay for just one night. I didn't even bother to take them up on their extremely generous offer.

WORST excuse for property management...shoddy repair work every time. They "fixed" railings/rotted…read morewood. The screws are not drilled down, painted over rotted boards (my four year old does a better job), left 22 rusted screws laying out and this is the fix after waiting two months...second time we had an issue with their "repairs". The first time the guy had to be called back to fix it three times. He cut PVC pipes to be used on the hot water lines in our house and glued it to the copper pipes.

I wanted to let you know how helpful our maintanence man has been. I live in the Edge condo. He's…read morehelped me move a large ladder when I was struggling with it. He also helped my work through the butterfly system that I was having trouble with. He's always in a good mood.

As a real estate agent, I have never dealt with a worse management company. The lender and buyers…read moreagent were trying to work with Angela R. to get the normal documents they needed to close. She would not get them to them. I took the initiative to call her as well to explain how urgent this was. Even the day before closing show was dismissing us like we were the ones bothering here. The deal almost didnt close because of a lazy management company. I made calls to try to find someone else in their company who would help. Arielle F. was the only one there who cared and was very helpful. The manager of Angela, Terry H., also dismissed the urgent situation as nothing. He did not show concern and did ask for more information to remedy the situation. Angela should be fired, I've never dealt with such a rude person in my life. Avoid this company!!!

Better Options!!! Waupun finally has more options for renters!!! it's unfortunate that you don't…read moreget the appreciation and support that is deserved especially after being a solid renter for over a decade, but that just speaks to the kind of tenants and management they now have. If you want quality quiet and respect you won't find it at any Decker owned properties. And if you bring any concern to their attention you are NOT supported. Thankfully Waupun does have a great police department who does their job effectively and efficiently!! Thank You to them...

Decker Properties: overpriced, cheap updates, poor communication renter needs ignored.read more