Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

Brad was professional, courteous, and on time. He was able to unclog our drains, and he left the…read moreentire area very clean. He also gave us advice as to how we can manage/monitor our drain issues that were related to our air conditioning condensation that was the cause of our problem. Brad was very thorough and presented himself as a knowledgeable and capable plumber.

I have numerous complaints but the last one is this: They installed my a/c brand new a year ago…read more (New construction). It took five phone calls to finally get them to come out to change my filter. (I'm 88 years old & the filter is about ten feet up!). On two of the 5 calls I made they scheduled a definite appointment to come. They were a NO-SHOW both appointment times. I had previously signed a maintenance contract that covered two visits. The day I signed the contract used my first visit. When they finally came out after 5 calls and two no-shows the tech installed the filter within ten minutes and left. They did not honor my prepaid visit. They charged me $218.25 including the installed filter plus he left one for next time. That cost is outrageous by any standards! There will not be a next time with this company!!! I have more serious complaints but it takes so much space to type them!!

called mid day on a Friday about my AC down. Leon himself showed up 15 minutes later, not an…read moreexaggeration. diagnosed the problem, installed the parts, cool air was back on. took about an hour+. very pleasant and affordable experience. a true professional and gentleman.

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

Rooterman has changed over the years and, unfortunately, not in a good way. My first review of them…read morewas in 2015 so that tells you that I have been a customer for a very long time. The focus of this review is the water heater that they installed on 1/26/23. As you can see from my other reviews, the water heater that was installed before that one was in 2016. 7 years is a reasonable amount of time for a water heater to last. The problem is that the anode rod is failing in this current one. Edie came out and drained it on June 29th. We are not currently living there. In fact, the house is for sale. The problem was the hot water was turning yellow. He said to run the hot water, especially in the tub upstairs once a week, which we have been doing despite living across town now. Guess what? The hot water is yellow in tint again. Here's the rub. At the top of my receipt it says 50 gallon water heater, 6 year essential warranty. Fast forward to yesterday. Garrett comes out and notes the yellowish tint in the hot water. So, he says he can maybe replace the anode rod for about $500. He also says I can try calling AO Smith to see if they will send a new water heater and they will install it for about 2K. So, this is like going to a mechanic and a part fails and they say, why don't you call the company and see if they will send you a new part? I am pretty sure that is not a thing. By the way, he tried to get the anode rod out and it is welded solid in there. I told him we would give a credit to a potential buyer but after talking to my husband I realize that is not a good approach. It is already a brutal market to try to sell a home. So, I am faced with having to replace it although I have a document that says at the top 6 year essential warranty. That makes no sense. I will have to bid it out and Rooterman will not be on the list. They replaced the heater in 2016 and then again in 2023. I had no qualms in having them install it in 2023 because they had my complete trust. This is no longer the case. I no longer recommend Rooterman Plumbing. I gave them 2 stars because they used to do a good and honest job for me. I no longer feel that this is the case.

Requested service when A/C stopped cooling overnight in 100+ degree weather; called first thing the…read morenext morning for an appointment. Couldn't get appointment until the following day but someone canceled and got tech to come right on time! The tech, Jarrett, was friendly and explained the process in layman's terms. It made the stressful situation much more bearable.

Jack Johnson came out today to provide service for my ac. He arrived promptly and analyzed my ac…read moresystem to identify any issues and ensure my ac was working properly. I had an issue in the past with draining problems and was concerned about this issue. He explained everything to me about the results of his tests, and also informed me about any issues that might crop up in the future so I could be prepared for those . He also gave me advice on how I might save some money on future repairs and seasonal inspections through Parobek's maintenance plan. A very nice person who was professional, courteous and friendly- Thank- you again for a job well done!

When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

Never returned phone call so how can I say yes. They can start off by returning phone calls. I…read moredon't understand how a company can advertise emergency services but not make an effort to do so.

Kyle from Plumbsy selected, delivered and installed my hot water heater. He did an excellent job. I…read morewill use his company for all plumbing needs going forward.

Kyle was fast to respond to our water heater call. This was discovered at 7 in the evening. We were…read moreable to stop the water ourselves, but he was over the next morning and had a new water heater in place before lunchtime. Reasonable price, friendly service and quick resolution are reading why I would call this company again.

Have used them for decades already. They have taken care of…read moreeverything perfectly , professionally and fairly. Actually nice knowing pretty much issue I have. Be it AC,, plumbing,, electric. Poof one number to know and its taken care of perfectly. Actually changed my HVAC local installer because of issues. These guys are great.

Great company I hired them to change a water heater in my house and they change it in less than 3…read morehours overall good pricing great company !!

I live in neighboring New Ulm. My water heater went out after hours on a Friday and I called two…read moreplumbing service companies in Columbus and left a message. Jamie, one of the owners, called me straight up 8am on Monday. My unit was under full warranty replacement. Jamie took the information and assisted me in exercising my "cash-out" option with the manufacturer that morning. I then called them back to arrange a time to install a new water heater. WOW! Jamie and his business partner Jeff, came out that same afternoon and delivered and installed my new unit, and took the old one away. Pricing was fair and as originally quoted by Jamie. While they were there, I mentioned I had a low pressure problem in one of my bathroom sinks. I expected to make another appointment but instead, Jamie and Jeff took the time and fixed the problem. I HIGHLY RECOMMEND Columbus Plumbing and Service for ANY of your plumbing service needs. They are a local family owned business with attention to Best-In- Class customer service. By the way, the other plumbing company I called as mentioned, has yet to return my call!

These guys are terrific. We have used them twice and will continue to do so. Highly recommend them.read more