Joe came to the house, explained everything to me and had a bid back to me a few days later. We…read moreagreed to a start date and his team showed up with the wood flooring 3-4 days before starting so the wood would acclimate to the house. on the agreed upon time, the team showed up and installed over a 500 square feet of new flooring and resanded the existing floor of the same size. They did a fantastic job, you can not tell the old floor from the new. It does get dusty, but they also told me that ahead of time. Great job and very happy

I have a beautiful new wood floor in my lower level TV room. Finishing Touches did a great job. The…read moreinstaller showed up every day until it was done. I wanted 3/4 hardwood but had to use Engineered Wood because it was being installed over concrete. You can't tell that it's not 3/4 inch. Each stick is installed separately not in puzzle pieces like they used to. They stained the toe strip to match the floor and it all looks perfect. Check out the photo.

We wanted to go from carpet to wood floors. We knew that there was wood underneath the carpet but…read morehad no clue what shape it was in. To make along story short, we called, tore up the carpet and found out the wood was in good condition. Kevin came out and explained the options and the process- very knowledgeable and completely answered all questions. The bid came in with several options to consider how we wanted to proceed. 5 stars so far! We decided to have the work completed after the new year. We put in a deposit (too low by mistake) and then I realized and called to correct it - they realized the mistake but weren't even going to mention it. Still 5 stars, customer service has been great! So I will definitely update after the floors are finished, but I am feeling good about the experience so far!

Wonderful experience for our first home project. The floors look amazing. They matched them exactly…read moreto our existing floors that we wanted to continue into our bedroom. The employees were so nice and I felt so comfortable with them. I could tell that both of the employees who I talked to while they were working really cared that we liked the finished product. I have two anxious dogs and they barked allll day while they were working. They said to not worry about it and that they understood. Thank you!

Mcswain carpet lost my business today...if I wanted rude, lazy, over priced, and unprofessional I…read morewould have done the carpets myself....was hoping to put in furniture tonight but instead I'm repairing walls.

Unfortunately, we had a very bad experience with McSwain flooring and will never have them or an…read moreArmstrong floor in our house again. Be forewarned, neither company will stand behind their flooring and the "lifetime warranty" they sell you is meaningless. We purchased an Armstrong vinyl plank floor (A6899 Luxe Plank) from them for our kitchen. It was supposed to be their top-of-the-line floor and was sold with a lifetime warranty. We recently started a remodel of the kitchen with plans to keep the flooring in place. However, during construction, our contractor noticed that the vinyl planks were separating at the joints. We called McSwain, who in turn sent someone to the house (Paul I believe) and he was extremely rude and condescending. He basically said our issue was "an environmental" issue and they would not honor the warranty claim. With this news we opened a claim with Armstrong in the hopes that they would stand behind their product. Fast forward 5 months later and today they rejected the claim stating, " issue you are having with your flooring is not a warranted issue". No other information provided. Our kitchen is no different from any other kitchen, so their excuse of it being an "environmental" issue does not hold water. Especially given that they can't/won't explain what that even means. Steer clear of both McSwain's and Armstrong!

Picked out my carpet. They came to measure & gave me costs which I thought was wrong square ft &…read morehigh priced. I called & spoke to the owner & he checked & agreed square ft was way over what I needed & cost was wrong. The day they installed it I said where they had to piece it together was 2 different Carpet colors! They argued & said it was the natural light making it look different. I advised them it was not that. After dealing with them for 3 days I kept the carpet since I could hide the smaller piece with furniture. The owner decided to look at it & gave me a discount. I've never went through anything like this before. Will go to a big name company next time!

We had carpet put in by them a couple years ago. Immediately after they'd installed it, any time we…read morewalked barefoot on the steps our feet would get poked by what felt like sharp pointy metal poking up through the carpet. We've even gotten actual cuts on our feet from it a handful of times. I don't know if whatever it is was supposed to be hammered down, or there's another layer that was supposed to be under the carpet to cover it so it wouldn't poke through, or what. If your foot accidentally touches the front part of a step while walking up, it's even worse (doing that and getting a deep cut on my toe yesterday is what reminded me I'd been meaning to leave a review for a while). The carpet all around just feels like there isn't nearly enough padding put in under it. And the carpet itself feels pretty poor quality, although to be fair it was cheap. All of that aside, the people who came to install the carpet were nice and pretty quick. They were also able to get us scheduled for installation pretty soon when we called, which is why we picked them. We just wish we'd waited a little longer and gone with someone else.

These guys did a great job of tearing up old parquet flooring in one room, laying a new hardwood…read morefloor in that room and then sanding and finishing the hardwood in another room. I went from "dark to light" and love it! Makes the rooms look much brighter and bigger. They were easy to work with and very professional. Would highly recommend!

This is the second time I have used the guys at Craftsman to refinish my original floors in a 100…read moreyear old house. I explored several quotes and options and landed on them both times. They do an excellent job and are extremely easy to work with. I highly recommend them & guarantee you will be happy with the job.