Mcswain carpet lost my business today...if I wanted rude, lazy, over priced, and unprofessional I…read morewould have done the carpets myself....was hoping to put in furniture tonight but instead I'm repairing walls.

Unfortunately, we had a very bad experience with McSwain flooring and will never have them or an…read moreArmstrong floor in our house again. Be forewarned, neither company will stand behind their flooring and the "lifetime warranty" they sell you is meaningless. We purchased an Armstrong vinyl plank floor (A6899 Luxe Plank) from them for our kitchen. It was supposed to be their top-of-the-line floor and was sold with a lifetime warranty. We recently started a remodel of the kitchen with plans to keep the flooring in place. However, during construction, our contractor noticed that the vinyl planks were separating at the joints. We called McSwain, who in turn sent someone to the house (Paul I believe) and he was extremely rude and condescending. He basically said our issue was "an environmental" issue and they would not honor the warranty claim. With this news we opened a claim with Armstrong in the hopes that they would stand behind their product. Fast forward 5 months later and today they rejected the claim stating, " issue you are having with your flooring is not a warranted issue". No other information provided. Our kitchen is no different from any other kitchen, so their excuse of it being an "environmental" issue does not hold water. Especially given that they can't/won't explain what that even means. Steer clear of both McSwain's and Armstrong!

Easy to make an appointment. The sales lady worked around our schedules and came after dinner which…read morewas perfect for us. She showed up on time. We told her what we were looking for and she made sure we got what we wanted. The install was quicker then we expected which was also great. The installers called when they were on their way and they showed up on time as well. They were friendly, professional and very helpful. They helped my husband move a few pieces of furniture that I was not able to help move out of the way. The install was quick and they cleaned up after themselves before they left. The carpet is beautiful and we plan on having more installed very soon. Great experience for our first time using Empire Today.

Very upset with my floors that we spent a lot of money on. I have a warranty but what good does it…read moredo when they don't respond. I have answered the questioner they requested and have sent all the pictures they requested starting on 3/926 and to date have note received a response 4-15-16. I have emailed and called and received service request # but nothing. This is very poor customer service no service. Would not rec this co

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

We found ourselves unexpectedly moving in to my MIL's home after she moved into a nursing home,…read more and needed new carpeting in two rooms due to pet stains. We were on a tight budget, and working with Jakob to find the best fit for our finances was awesome! He did everything in his power to get the lowest price possible and was honest with us every step of the way. Definitely recommend Big Bob's and specifically Jakob! I also should mention the speed, efficiency, and honesty of their carpet contractors - One of them accidentally broke a glass ceiling light cover while bringing the tools in and, without pause, ran off to Lowe's to grab us a new one (on them obviously).

Horrible and irresponsible customer service by Ryan. I…read morecalled the store, Ryan answered. I said I am on my way, will be there by 5:50pm. He said he will be there and will close at 6pm. I just want to match the flooring sample I have with the one available at store, it's hardly 5 mins work. I arrived at 5:52pm and the store is closed already. This is very irresponsible customer service from Ryan. I drove 35 mins to visit the store and he closed it 10 mins early even though he knew I was coming. I did business with Big Bob's Store at Colraine avenue and they were very sweet. I would not recommend this highland Avenue store if you care about receiving a good customer service.

My carpet/vinyl installation kept getting put off with no communication to me. This is an empty…read morehouse that I am renovating. The complete interior of the house was freshly painted a few days before they got here. During the installation, they scratched and scuffed-up numerous walls, baseboards, and doors that I am going to need to re-paint. They also smoked in the house when they were here and the place reeks of smoke now. Cigarette butts and ashes were left in the kitchen and bathroom sinks. They are also on the patio, driveway, and lawn. When you spend money on carpet, one of the great things is having that 'new carpet smell' in the house. There is certainly none of that here, just smoke that I'm going to have to fumigate from the house. In addition to the cigarette butts, they did not clean up after themselves. There are tons of carpet shavings and vinyl trimmings all over the house. Of course trash was left behind, too, in addition to the cigarette butts. I did not ask the owner for any sort of refund or discount, but I did ask that they send someone out to clean up the messes they left behind. He said that he was going to have someone do that, and that did not happen. No further response from the owner. I had just used Lowe's for a similar size home a couple of months ago and the prices at this place were only marginally better, certainly not worth the headache. I am going to go back to Lowe's for the flooring in my home renovations from now on, and would recommend that everyone stay away from this place.

BUYER BEWARE! Charlie A installed carpet on our upper level and seams were noticeable everywhere…read more We communicated with Charlie and it took many months before someone showed up to redo the seams. The installers noticed carpet worn near the seams and said there appeared to be fiber damage (from the factory) and carpet should be replaced. We are now entering nearly 6 months of hearing we will reorder and replace, and we discussed we do not want the same carpet - too many red flags on the poor quality of the carpet that we were led to believe had a good 10+ years of life. Lie after lie, Charlies disappears when there is complaints, throws off on someone else. We finally asked for full refund knowing Shaw Carpets will refund Charlie A, and again he does not respond to our calls. Next step is filing a complaint with the Ohio AG and BBB

Joe came to the house, explained everything to me and had a bid back to me a few days later. We…read moreagreed to a start date and his team showed up with the wood flooring 3-4 days before starting so the wood would acclimate to the house. on the agreed upon time, the team showed up and installed over a 500 square feet of new flooring and resanded the existing floor of the same size. They did a fantastic job, you can not tell the old floor from the new. It does get dusty, but they also told me that ahead of time. Great job and very happy

I have a beautiful new wood floor in my lower level TV room. Finishing Touches did a great job. The…read moreinstaller showed up every day until it was done. I wanted 3/4 hardwood but had to use Engineered Wood because it was being installed over concrete. You can't tell that it's not 3/4 inch. Each stick is installed separately not in puzzle pieces like they used to. They stained the toe strip to match the floor and it all looks perfect. Check out the photo.