My experience with Honda of Harvey was absolutely appalling. I am beyond disgusted by the dishonest…read morebusiness practices and terrible treatment I received from this dealership. From being pressured into signing a second contract to their refusal to honor my aftermarket warranty, this entire experience has been nothing short of a nightmare. What is even more disturbing is their blatant disregard for customer safety. Refusing to properly address recalled wheels and knowingly placing my life in danger is completely unacceptable. No customer should ever have to question whether a dealership values profits over their safety. Honda of Harvey has shown a shocking lack of integrity, professionalism, and accountability. I will never purchase another vehicle from them again, and I strongly urge others to avoid this dealership entirely. There are far better businesses that actually respect their customers and stand behind their obligations.

This is my preferred maintenance and repair shop. Friendly greeting,!couteous, professional…read moreservice, good quality work!Courteous

Just bought a BMW X1 from Carbine Motorcars, and Chris has outdone himself yet again. This is the…read morethird car I've purchased from him over the years, and what keeps me coming back is the one-on-one attention and care he gives at every step. Chris goes above and beyond -- even personally delivering my car on a Sunday so I'd have it in time for work the next day. Every single vehicle I've bought from him has lasted for years, and the experience is always effortless and fun. The team and environment is warm and friendly, very unpretentious. There's nowhere else I'd go in the city.

Chris and his team made it very easy for me. I needed a truck to use for personal and business…read moreneeds and he identified a few aspects I hadn't thought of. His showroom is impressive to boot!

After renting a luxury SUV from Enterprise, I made an appointment at Enterprise Car Sales next door…read moreto purchase something similar. The salesman, Colin, was not interested in my request for a luxury SUV, and aggressively pushed the inventory on hand. He finally convinced me to test drive a luxury sedan, which did not provide enough space for my work needs. I firmly expressed my budget, size requirements, and desire for low mileage, but he was set on making a quick sale with high mileage, $10K under budget, and had no interest in helping me find a luxury SUV. The icing on the cake is that I am being billed for the purchase of the car that I test drove, and still waiting on Colin and/ or management to return my calls regarding this massive oversight. This false sale affected my credit when I went to a reputable dealer and made an actual purchase, and while I'm paying Enterprise's 9% loan with a subprime lender for my imaginary car, Audi on Causeway gave me 6% with my bank. This experience was terrible, and will remain so until somebody returns my calls and handles this.

My car was totaled due to an accident so subsequently, I had to get a rental car until the…read moreinsurance investigation was complete. My check in process with seamless and I was in and out in 10 minutes. My first car did have some maintenance issues and I returned it with no problem. However, if you go on the weekend, they are usually short staffed.

Purchased my SUV last year with Ms. Laura Salas last year & it was a very nice, smooth-sailing…read moreexperience. She was very helpful & was not pushy at all about making any final decisions with purchasing the car. My car was in need of a maintenance per the pop up notification on the dashboard, so I scheduled an appointment online with the user friendly website Mazda has to offer. Fast forward to my first maintenance with Mazda Paretti, I pulled up to the shaded area for service, got out of my car and told them I'm here for my first maintenance. The guy at the front desk, I believe Landon, was very welcoming. It was my first free oil change & the waiting area was comfortable, there were snacks and cool beverages. They finished everything within an hour & didn't push me to get extra services done. He pulled the car around to the front & to my surprise, my car was thoroughly washed and cleaned. My floor mats were washed and the interior was vacuumed. It's been a while since I've received any maintenance, so this was really pleasant to see. I hope the next few visits are like the first. Thank you Mazda Paretti!

I had a very difficult and prolonged experience with the service department at Paretti Mazda that…read morelasted nearly three months before it was finally resolved. I originally brought my 2019 Mazda CX-5 in for drivability issues and a check engine light. I was told the Mass Airflow (MAF) sensor needed to be replaced and paid for the repair. Within days, the same symptoms returned. After continued problems and additional diagnostics, it was later determined that the actual issue was within the EVAP system (purge valve and evaporative canister). Those repairs were eventually completed under warranty. The most frustrating part of this experience was the lack of urgency and communication while my vehicle remained unreliable. This situation impacted my ability to work and required constant follow-up on my part. I ultimately had to escalate the matter through Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection office before meaningful progress was made. While the dealership eventually reimbursed the earlier repair and fixed the EVAP system, it should not take months and multiple outside complaints for a customer to receive proper resolution. The vehicle is now running correctly, but the process to get there was unnecessarily stressful and time-consuming. All documentation related to this situation including repair orders, diagnostic reports, and correspondence with Mazda Corporate, the BBB, and the Louisiana Attorney General's Consumer Protection Section has been retained.

I want to take a moment to sing the praises of the service department, specifically Ms. Jackie…read more For the past few months I had been having a coolant leak on my Ford Explorer. From past experiences with the service department (under the previous ownership) I assumed there was no way I would be able to bring my car to be serviced there without an excruciatingly long wait. Instead, I took my car to a small mechanic shop who told me that it appeared to be an issue with my water pump, but they were not able to service it due to how long and intensive the process would be. I then tried a much larger mechanic shop. Whom after two days of having my car said that they could not identify where exactly the leak was coming from. Feeling lost at what to do, I then decided to give Ford of Harvey a call, and I'm so glad that I did. When I called I was connected to Ms. Jackie. After a few minutes of talking to her over the phone she was able to talk me through the process of replacing the water pump, and to my surprise she was able to get me in to have my car serviced in just two days, as well as securing me a loaner vehicle during the process. I had several more questions after we initially hung up, and each time I called her to discuss them she provided me with the most patient, professional, and knowledgeable customer service that anyone could ever ask for. While my car was being serviced she continued to update me and talk me through every detail, and always had an answer for every question that I had. Ms. Jackie's utmost professionalism has brought me so much ease, and reinstilled my confidence in Ford of Harvey. I cannot express enough how much gratitude I have for her and everything she did to help me. In my humble opinion, she is an absolute indispensable employee and quite frankly deserves a raise for her devotion to providing the most exceptional service one could ask for. Thank you for everything you did to help me Ms. Jackie!!!

Before I go any further, this is only about the Service department, not the dealership!…read moreWhen I bought my car I got the extra warranty on my tires, because I live in New Orleans and I know how the roads are. I've gone at least twice to use that warranty and have always come away with a positive experience, even though it does take longer than I feel like it should (but keep reading, I don't think that's their fault). Bit times I've gone, Tarez has been my main contact, and he is the best. He has always been incredibly helpful and friendly. All of the people in the service department are nice but I've always had a great experience with Tarez. They do great work, but it's a dealership so it's gonna be more expensive than a mechanic, which is the only reason I am giving it four stars instead of five. Also, the repairs on my tires both took several days, but like I said above, that is more about the warranty company. I saw Tarez waiting on hold for over 30 minutes just to start the process, so the problem is not with the service department. I hope you don't need to use the service department for your car, because I hope your car never breaks down, but if you find yourself here you will get good, honest, friendly service.

I'm shocked to see so many bad reviews! I had a great experience here. It started with consistent…read moreand honest communication through emails. I was given the total out the door costs for two different cars I was interested in. Compared to other dealerships, the communication was outstanding. Nothing smarmy. I made the appointment and test drove two different cars. There was no pushiness from the salesperson, Richard. We sat down and he worked with me. I walked out with an amazing car at a very fair price. I can't really picture having a better experience buying a car.

I recently had to go into Toyota Service to get new brakes for my 2007 Rav4 Sport and while I knew…read moreit would be a painful visit I'm grateful for Nina's help. I liked that Nina went over the long list of services my car would need and she pointed out the most important issue to deal with. I was able to get my car checked over and serviced quickly and I was able to drive back to my home in Slidell safely with new brakes. I will be returning to get one of the issues done off the list so thank you Nina for all your help.

Leonard and Cameron at Lakeside Toyota are the best to do it! Go see them for your next new…read morevehicle!!

This was a terrible experience at Lakeside Toyota. I brought…read moremy vehicle in for a diagnostic, and it sat there all day without anyone even looking at it. I was promised a call after lunch with an update--no one ever reached out. I had to chase them down myself, only to be told they "couldn't recreate the issue," so they didn't even run a diagnostic. After I pushed back, I was suddenly told the issue had actually been reproduced earlier that morning--yet no one bothered to communicate that or explain what was wrong. When I picked up my vehicle, multiple warning lights immediately came on. Then I was told it needed to stay overnight, which made no sense considering they had already wasted an entire day doing nothing. I purchased this vehicle from them in cash and also bought a warranty, which has been completely useless. I ended up diagnosing the problem myself and paying to have it fixed elsewhere--something they should have been able to handle. They had multiple chances to make this right and failed. Poor communication, no accountability, and a complete disregard for the customer's time. Avoid this place.

Great job on repairing Mini Cooper Thank you Bill…read moreDrives like a new car after changing two different electrical system for motor and electrical system for windows, lights, Ac, etc, new starter and new struts and shocks.

Was able to take my car in immediately. They replaced battery, headlight, and windshield washers in…read more1.5 hours at a reasonable price. So convenient for uptowners! Very professional and friendly