17 Months for a Repair -- Broken Promises, No Communication, and Zero Accountability!!…read more Seventeen months. That's how long it took Paretti to repair my 2023 Range Rover Sport after an accident. Per Paretti's own repair estimate that was supposed to be a 4-6 week repair once all the parts arrived. Parts delays accounted for about six months--but the real problem was what happened (or didn't happen) after the parts arrived. Months went by with little to no progress, constant missed deadlines, and almost zero communication. I was repeatedly promised weekly updates and even a meeting with the owner--neither happened. No courtesy car was offered, my insurance only covered one month of rental, and I had to buy another vehicle just to get to work. I was also promised reimbursement for my expired data subscription... six weeks later, nothing. I have complete documentation of unanswered calls, emails, and texts. This experience destroyed my trust in Paretti, and after being a loyal customer for years, I'm now selling the car because I refuse to be a rolling advertisement for them. If you value your time, money, and peace of mind--look elsewhere.

Let me start off by saying I am in total disbelief and shock that Range Rover don't stand behind…read moretheir brand! I was involved in an accident March 7,2024 and my doors on the driver side needed to be replaced. However my car completed August 7,2024 and the way Paretti gave me my car I was in utter shock. They did more damage than when I brought it there to the trim of my vehicle, grill and mirror! Management had the audacity to ask me if I brought it like that and began talking acid rain. They did attempt to fix their fuck up but it's still fucked up! I no longer want my Range Rover velar because of Paretti and their shitty service and getting a lawyer involved because of how they handled my truck. Dear Paretti Collision Center Management, I am writing to express my serious concern about the extended length of time my vehicle, a 2020 Range Rover Velar that has been in your repair facility. As of today, July 16, 2024, it has been 127 days since I brought it in for repairs. Throughout this period, I have made consistent efforts to obtain updates on the repair progress. I have contacted the collision center on a weekly basis, but unfortunately, I have not received a confirmed completion date. Furthermore, the lack of a loaner vehicle program has significantly impacted my daily routine. I am currently incurring ongoing expenses for both the vehicle note and insurance, despite not having access to my vehicle. While I appreciate the efforts of your team, the current situation is unacceptable, particularly considering Paretti's reputation as a luxury car dealership. The lack of communication and a definitive timeline is causing me considerable inconvenience. On 7/15/2024, I spoke with a collision supervisor (name unknown) who promised a callback within five minutes to confirm the arrival of a part. Unfortunately, I never received that call. Additionally, on the afternoon of 7/16/2024, I spoke with someone who exhibited unprofessional conduct by interrupting me and arguing during the conversation. This further amplified my frustration. I kindly request your immediate intervention in resolving this matter. I require a clear and realistic timeline for the completion of repairs and a solution to address the inconvenience caused by the delay. I am available to discuss this further at your earliest convenience.

Horrible experience. Tried to buy a used car. Terrible communication from the dealership. Had to…read morecall and leave a message for someone to respond to me; and then they sold the car while I was mid-purchase. DO NOT TRUST THESE PEOPLE.

Benson takes care of the customers until they don't ! Have…read moreowned a Porsche for last 8 yrs, only had dealership service the car. Went in for a repair which was a known defect that dealership nor Porsche advised us of. Dealership extended us a less than a 4% discount on repair which was sizable ; we were told service manager would call to work it out with us Crickets. Nothing. So much for taking care of the customers

Just brought my second vehicle from here. Hasan has great customer service. He was a great help…read moregetting me into my new vehicle.

Yesterday, my daughter bought an suv from Metairie Motors. Sam and Alan were extremely helpful with…read moreselecting and closing the deal- the car was clean and the price was right. Thanks guys!

Holy cow I cannot believe what Mike Rafeede and Bill Thomas just did to me... After having a deal…read moredone (no negotiation I just accepted the numbers they gave me), then waiting weeks for one of their new EX90's to get out of the shop for a myriad of known problems/recalls before they could sell it, they tell me they are canceling the sale based solely on me asking followup questions on the work that was performed. They say Im "questioning their integrity" according to Bill.. before he hung up on me! What a complete JOKE this dealership is. The only integrity that needs to be questioned is of these 2 people and the dealership itself, to go through a sales process with a customer, keeping them on the hook for WEEKS only to cancel the deal because a knowledgable buyer wants to ask questions about the work that was done. Not to mention any time I spoke with Mike or Bill during this process, the tone on the phone was always such that I was completely ruining their day. Terrible experience even when I thought I still had the car. These 2 need to be fired... and have their morals checked!

The absolute WORST customer service I have ever experienced. Wish I could give the zero sAutomated…read morephones with a robot that never takes you where you need to go, to terrible service advisors. Steer clear of Peter, total joke. Do yourself a favor and drive to Baton Rouge, the dealership there is friendly, efficient and kind.

I went in specifically for a vehicle i saw on Cars.com. I didn't have a huge budget and the…read morevehicle I came to see had some dings and rough spots. They asked if I could give them a week. Wrote up the contract, itemized the places that we looked at. They painted the roof, hood and did a lot of touch up. They do their own paint and body work. They met my budget and went the extra mile to get my business and make me feel good about my purchase. I'm so proud of my new (to me) SUV and I'm 50 years old. If you see it on the net, go talk to them. Don't prejudge this place. Go see them, and see for your self.

I purchased a recommended extended warranty, just a few weeks into ownership I had a blowout, when…read morei called the warranty company they had no record of my enrollment, after being stranded and spending another day going back to rescue vehicle, I reached out to my salesperson and went over the entire scenario..........."Frank will Call you Back asap............." My temp registration and tag are now expired and I called and there seemed to be a delay on there side, waiting last minute......... My tag is expired, I have no plate and Frank still hasn't Called...... I worked for Louisiana's oldest Chevrolet dealership for over a year as a salesperson. We had title clerks......etc. I am very aware. This place cannot keep up with simple tasks associated with the car business. Don't expect any service after the sale. Definitely check in with the warranty company to help avoid being stuck on the side of the road for 8 hours..... Please do yourself a favor and go anywhere ELSE

Horrible dealership. Crooked salespeople, backed by even worse management. They did not stand…read morebehind their word. I was told i had protection against dings and scratches on my new car. When i came in to get my first ding repaired i was told the salesperson misspoke and i did not have protrction for dings or scratches, just bugs and sap. I negotiated price on what i was told. Both my daughter and i heard the same thing. They refused to do anything. Do not believe ANYTHING the sales and management at this horrible dealership say. Drive outside of nola to purchase. Matt bowers everything is CROOKED

Just to preface this review- I have bought and sold 2 cars each with Carmax so I am a return…read morecustomer and I have dealt with this location and the location in Costa Mesa, CA. The selling process that CarMax has is great, very straightforward and easy. I would always consider them if I ever have another car to sell. I sold my Benz to this location and bought a 2019 BMW 530i at this location. The BMW upon the test drive and initial look of it seemed in good condition, 1 previous owner, low miles etc so we decided to move forward with the purchase. THANK GOD they have a great 90-day/4,000 mile warranty upon purchasing any car from CarMax because come to find out after taking my car to the BMW dealer there was $11,000 worth of issues with this car. The most dangerous one was that there were 2 faulty ENGINE MOUNTS!!!! Now CarMax claims they do an 120 point inspection on every single car prior to putting them on the showroom floor and it obviously was not the truth with this car. There were so many huge issues with this car that it was dangerous to drive upon purchase. But it was sold anyway. I had to take off work to come bring the car back and I had to get a loaner car from them to drive while this car was being serviced. The first car they offered me was dirty in the interior and needed an oil change. I had to point out the obvious "oil change needed" light that came on upon almost driving that car off their lot. They apologized and gave me another better car. They had my BMW FOR 3 WEEKS. Finally got my car back and STILL one error message is coming up on my dashboard and I had to again take time out of my day to take the car BACK up there for them to let me sit there for an hour - to say that they were able to fix it... got in the car - STILL NOT FIXED. Now I have to go BACK TO BMW.... Waiting on that appointment this week. I will say that the service rep Mia and the Manager Jay were and are both very nice and helpful and are doing their best to resolve the situation but CarMax really disappointed me and put me in a position to drive a dangerous car which should've never happened.

This place sucks! They sold me a lemon, they didn't tell me that significant changes were made to…read morethe vehicle when I purchased it. Now I have to pay $3000 to fix it. I would not recommend this place. They are horrible!