2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

I had used them multiple times. Very professional and prompt service. Highly recommend!read more

He has been wonderful. He has done a lot of can lightning and several fan instillation for my mom…read more He would not quit until it was perfect. He kept the debris to a minimum and cleaned up afterwards. We recommend him to anyone in need of an electrician.

Made an appointment to have a fluorescent light repaired over the kitchen sink. They texted me…read moretwice to confirm, which I did, and they also emailed me to confirm; however, they never showed up, and never called to cancel. I actually texted them around 1 pm the day of the appointment to verify with them that they were still coming, and I never got a response. So, can not recommend them as trustworthy.

Hunter Holt, you're the man. Thank you for your knowledge, professionalism and courtesy. You…read morediagnosed my issue and it was spot on. It was an utility issues. Will definitely be calling y'all again for any electrical issues or needs in the future.

During storms they send ALL of their workers out, no matter what, so if you have something mess up,…read morehighly likely with renting from them, you are SOL because they'll say there's nobody around to work on THEIR properties that YOU PAY to RENT DO NOT RENT FROM THESE LIARS. Tim Rhodes Properties, LLC No use giving contact information, no email, online only issue reporting, usually don't answer phones. If put in maintenance request in person tend to ignore, online tend to do same as well as claim whatever it is has to be one by certain set of workers, never do any actual work needed. Told them in DETAIL BEFORE moving in he had PTSD and mobility issues so downstairs only and not lot of noise. Requested all these before, nothing done since moved in, reported monthly, and been since January to NOW {September} -- Front door/back door appears as if jimmied in past, huge gaps, unsafe, not properly sealing to keep out various pests coming from other units as THIS place was sprayed BY US when moving in and items checked as brought. Kitchen floor several soft/weak spots and tiles coming up, when opening drawers whatever weather is outside is temperature blowing from those not even inside ac/heat temp, bathroom window no full frame/messed up, blown in foam stuff on outside apartment/inside living room window, shower stays on partially even when bath/knobs don't turn full/right/shower head leaks, sockets in various rooms don't work/unusable/loose/hazard, fridge missing/loose strips, runs constantly but not cooling right/noisey, claimed {LIED} never reports about noise upstairs but others confirm MANY complaints MONTHS up to 20 hours DAY stomping screaming crying least 2 adult 1 child plus constant company with main door open so echos etc through stairwell surrounding apts. Had to wait to move in, told had to clean carpets and appliances and paint etc; was no carpet, haven't been for ages, appliances filthy and only half work, not painted in years. There are messed up locks, doors, sills, bugs now because they don't spray block apartments at time so end up being bug free until spray apartment near yours. The law REQUIRES LANDLORD to provide QUIET ENJOYMENT in return for paid rent, something NEVER late on.

I was very happy with the professionalism from beginning to end with…read moreFuller HVAC .My unit died late one evening and even though the tech was in Tennessee, he came as soon as he could. I had to get a new unit which I knew already and Jamey, rep, from Fuller arranged for portables to be used until unit was installed .timeline:July 2nd, thru 5th, J.D. the tech,diagnosed problem,Jamey came and discussed type of unit needed ,ordered unit,Jay brought portables and set up, Tammy [finance ]arranged form of payment,installers arrived promptly@set date and were professional and courteous, finished installation and left area clean. This company seems geared toward customer satisfaction and has a well organized team of employees. My hope is the owner recognizes this too and keeps up the good work!

ZERO ACCOUNTABILITY. ZERO COMMUNICATION. ZERO PROFESSIONAL OVERSIGHT…read more If you're considering hiring this company, ask yourself one question: Do you want to pay a contractor and then end up managing their job yourself? That is exactly what happened to me. I was quoted for a straightforward sewer line installation from my house to the City sewer connection. Before the work even started, they scheduled the job four different times and never showed up. Every time, I rearranged my professional schedule, rescheduled therapy clients, and paid for doggie daycare ($40 each time) because I was told they were coming. The salesperson specifically told me I did not need to be home during the installation. I relied on that statement and went to a doctor's appointment. When I returned, I found the plumbers had installed the sewer line on the wrong side of my house. I had to tell them to call their supervisor. The supervisor admitted the installation was wrong. Think about that. The customer had to identify a major installation error that the professionals failed to catch. The job I was promised would take 1-2 days took 4 days because of their mistake. Then the problems continued. When the crew reached the City connection, there was a cracked City sewer line. Instead of resolving the issue, I was told the City wasn't going to repair it. I had to personally step in, speak with the City inspector, and push until the City repaired its own damaged line. Again, I was the one solving problems that the contractor should have been managing. I did not hire this company to supervise plumbers, catch installation mistakes, coordinate with City inspectors, or ensure the project was completed correctly. That was the company's job. Before I was billed, I asked for the owner to call me. Megan assured me they would "make it right" and that the owner would adjust the bill. Three weeks passed. No call. I finally had to call the owner myself. His response? "We fixed it, didn't we?" When I explained that correcting mistakes after the fact does not erase the delays, wasted time, additional expenses, disruption to my business, or stress caused by those mistakes, he dismissed my concerns as "nit-picky." Then came the final insult. The invoice reflected the original quoted price for the simple installation I was promised, despite the repeated no-shows, the incorrect installation, the four-day delay, and the fact that I had to repeatedly intervene to keep the project on track. A company's character isn't shown when everything goes right. It's shown by how it responds when it goes wrong. Based on my experience, this company expected me to absorb the inconvenience, the lost time, the added expenses, and the stress while accepting "We fixed it" as the only explanation. That is not the level of professionalism, accountability, or customer service I expect from a contractor, and it is not an experience I would ever choose to repeat.

Mr. Spofford was very quick to respond and he showed up in the timeframe he said he would. He…read moreexplained everything and fixed the issues efficiently. Very affordable pricing as well. Highly recommend!

From the owner: Licensed and insured with over 20 years as a licensed electrician. Free estimates.read more