2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

Just updating my previous review, when the Techs were out at our house playing "Good cop Bad cop"…read morewith me, one of the Techs asked my wife what we were expecting to pay for the system, found this to be an odd question to ask the customer. When my wife replied, the Tech laughed at her. I should have kicked them out of the house right then and there. After 2 hours of the 2 techs poking around my system and them putting me on the phone with a sales rep, they refused to give me a quote until my wife was present, she was working at the time. Again I found this odd, my wife and I had decided by that point that even if they came in as the lowest bidder we were not using them. I still have not received any pricing from them, and we went with a local "Mom and Pop" company and got the system for the price Eagle Pros tech laughed at us about. I don't know who trains these guys to deal with customers, but they definitely need additional training. Wish I could give a "Zero" star.

They sold me on the benefits of using their Bosch app to diagnose and deliver reports to me about…read moreusage, etc. It's been almost two years, my app first directed me to a contractor in CA. Now it's not connected to any contractor. They stood me up on an appointment this morning, not returning my call. They've sent so many technicians out for this tweak and that, I told them I should get an invite to their Christmas party. They're nice, but they haven't delivered. And the worst? They seem to be using a call center for customer service.

Excellent service , showed up when they said they would . Worked all day with no break to get my…read moreunit changed out before the weather got worse . Could not ask for better services . Very professional , cleaned up after themselves , absolutely recommend Air Serve of Greater Florence , Al for your HVAC needs .

I'm very happy with the professional service provided! He showed me exactly what was wrong and…read moreexactly how much Freon he replaced . Thank you Aire Serv

Friendly team at a good price and arrives on time! Did a great job cleaning my system!read more

R&B installed a new unit to our home last summer. We started experiencing some problems as the…read moretemperatures were getting warmer. We requested a service call and Michael immediately found our problem and it was corrected at no charge to us. He also suggested power surges be installed which we decided to do. Michael was very knowledgeable and explained all aspects of the work we needed.

I was very happy with the professionalism from beginning to end with…read moreFuller HVAC .My unit died late one evening and even though the tech was in Tennessee, he came as soon as he could. I had to get a new unit which I knew already and Jamey, rep, from Fuller arranged for portables to be used until unit was installed .timeline:July 2nd, thru 5th, J.D. the tech,diagnosed problem,Jamey came and discussed type of unit needed ,ordered unit,Jay brought portables and set up, Tammy [finance ]arranged form of payment,installers arrived promptly@set date and were professional and courteous, finished installation and left area clean. This company seems geared toward customer satisfaction and has a well organized team of employees. My hope is the owner recognizes this too and keeps up the good work!

ZERO ACCOUNTABILITY. ZERO COMMUNICATION. ZERO PROFESSIONAL OVERSIGHT…read more If you're considering hiring this company, ask yourself one question: Do you want to pay a contractor and then end up managing their job yourself? That is exactly what happened to me. I was quoted for a straightforward sewer line installation from my house to the City sewer connection. Before the work even started, they scheduled the job four different times and never showed up. Every time, I rearranged my professional schedule, rescheduled therapy clients, and paid for doggie daycare ($40 each time) because I was told they were coming. The salesperson specifically told me I did not need to be home during the installation. I relied on that statement and went to a doctor's appointment. When I returned, I found the plumbers had installed the sewer line on the wrong side of my house. I had to tell them to call their supervisor. The supervisor admitted the installation was wrong. Think about that. The customer had to identify a major installation error that the professionals failed to catch. The job I was promised would take 1-2 days took 4 days because of their mistake. Then the problems continued. When the crew reached the City connection, there was a cracked City sewer line. Instead of resolving the issue, I was told the City wasn't going to repair it. I had to personally step in, speak with the City inspector, and push until the City repaired its own damaged line. Again, I was the one solving problems that the contractor should have been managing. I did not hire this company to supervise plumbers, catch installation mistakes, coordinate with City inspectors, or ensure the project was completed correctly. That was the company's job. Before I was billed, I asked for the owner to call me. Megan assured me they would "make it right" and that the owner would adjust the bill. Three weeks passed. No call. I finally had to call the owner myself. His response? "We fixed it, didn't we?" When I explained that correcting mistakes after the fact does not erase the delays, wasted time, additional expenses, disruption to my business, or stress caused by those mistakes, he dismissed my concerns as "nit-picky." Then came the final insult. The invoice reflected the original quoted price for the simple installation I was promised, despite the repeated no-shows, the incorrect installation, the four-day delay, and the fact that I had to repeatedly intervene to keep the project on track. A company's character isn't shown when everything goes right. It's shown by how it responds when it goes wrong. Based on my experience, this company expected me to absorb the inconvenience, the lost time, the added expenses, and the stress while accepting "We fixed it" as the only explanation. That is not the level of professionalism, accountability, or customer service I expect from a contractor, and it is not an experience I would ever choose to repeat.

Kade came to check out the water pressure in the tub and shower check the pipes in the valve. The…read morevalve was clogged. Cade cleaned it out at no charge. Thank you. He was amazing.

Tyler came out to hook up our gas grill to the natural gas line of the house. Took a little bit of…read morehunting to find the right components that would hook the KitchenAid gas kit to the house. But, he got it done and safety checked it all. Price was reasonable and we would definitely hire Higdon again.

I bought the house with their sticker still on the original AC unit--nearly 30 years old. As it…read moreturns out, they know the system intimately and have essentially rebuilt it piece by piece over the years. Both times I've called, they came promptly. I probably should replace the unit, but it's still running. Each visit was handled by capable, reliable, older technicians who clearly know their trade.

Very professional staff, they are knowledgeable of the service that they provide. Thank you for…read moreyour service over the years.