Loving seeing the men's line at the new Lana's location (Lana's was originally on the other side of…read morethe street and down the block on the Kalamazoo Mall but moved into the space previously held by Sticks & Stones. While the Kalamazoo Sticks & Stones location has closed, the Portage location is still open). The new location is slightly more spacious and offers a little more in the gift department in addition to the new men's line.

Excellent customer service from Lana and Karen. They resolved an issue immediately. My sister and I…read moreenjoyed shopping there.

A man helped me; I believe it was Jack. He had terrible customer service and personality. He seemed…read moreso put out that I tried two pairs of shoes on with no luck that he went into the back room and never returned. He didn't speak, only grunted. I was in such a great mood after having a wonderful young man help me at Mitten Running; this put a damper on that visit. I'm not used to being treated this way because I am kind and positive to clerks at any store. My brother used to work at this store when it was downtown and the customer service was top-notch. While telling my friends at the dog park about this man, I heard other stories about his rudeness. While we would like to shop locally, this behavior sends us to online shopping or other stores. Needless to say, I won't return.

For nearly all of my adult life I have been wearing the wrong size shoe because I buy my shoes…read moreonline. In 2000 I found a pair of shoes that I believed fit really nicely and I just continued to purchase the same size in a variety of my favorite fancy brands (Dansko, New Balance, Keen, Bogs, etc), but what I did not know is that I was slowly ruining my feet one very expensive pair of shoes at a time. It recently got to the point where after spending only 30 minutes standing my shins, knees and hips and the balls of my feet would start hurting so badly I would need to rest for 45 minutes. Meal prep was starting to take an entire day. I visited V & A and the gentleman who helped me measured my feet and very calmly told me my feet measured exactly what I thought, but my arches measured nearly two sizes larger. Essentially, I've been wearing the wrong size shoe. He asked a lot of questions about pain and its location, about shoes I currently wear and why in the world I haven't gone to see my doctor and then he brought out the shoes. I tried on an endless parade of shoes. The popular style right now is the Mary Jane shoe, which is not really something I like. I should like it because it fits my foot beautifully and probably would help me, but I think they are pretty horrible. He never quit on me. We tried on clogs and dress sneakers (there is such a thing) and then finally we were all the way down to the sneakers. I ended up with a sneaker that I picked instead of a sneaker he recommended. I had to go back the next day and return my bad pick for his more appropriate pick because I never learn to listen to people who know more than I do. I'm now wearing my new sneakers which I can wear for a few hours at a time without having to sit and wait for my hips and knees and shins to stop burning and aching (I'm only 38!), which is an incredible improvement. V & A worked with my picky tastes and did not stop when I said no to nearly every shoe in the store. I paid $8 more than I would have paid online, BUT I got shoes that actually fit, amazing customer service and I got my shoes immediately. I would have paid $25 extra for that. My next pair of shoes will definitely be coming from V & A.

This place is great, I got 4 pairs of pants tapered and they look perfect. The price was good as…read morewell! Definitely recommend this place.

Called in a rush today and they were able to help me out. Brought in a pair of 20 ounce selvage…read moredenim for hemming for a quick turn around time. Thanks so much!

I finally shopped at this store recently!!! Soooo impressed !!! The prices were right and the staff…read morewere super friendly and helpful! I can't wait to go back and find more awesome deals!!!! I love my new discounted finds and can't believe I've been missing out !! :) they get new items everyday so my biggest complaint is that the location isn't closer to my house !!!

We came back to the store today and both cashiers were nice and helpful. One said hi and told us…read moreabout the sale as soon as we got in the door. We bought brand-name t-shirts and shorts at bargain prices - $4.99 and $5.99 respectively. The cashier was careful, double-checked the prices and number of items. Thank you!

This shop does a great job straddling the line between a thrift shop and a boutique for those who…read morelove a thrifty bargain. There's plenty of used clothing (the store's policy is to pay 40 percent of what they plan to sell them for for items from the last few seasons or $1 for anything older). I scored a $100 swimsuit in like-new condition for $8 and was delighted. They also carry designer purses up behind the counter for considerably below retail. On my few visits I've seen Coach, Kate Spade and more designer handbags.

Great little store where you never know what kind of goodies for everyone that you might find…read more Check them out! Tom P.

We love little chick shoe shop! They are great about giving recommendations for What will best suit…read moreyour child, and I always feel good knowing he has the right fit and they offer a program where you can return them in under three months if they grow out of them! Everything we've gotten there has been very high-quality and we continue to shop there for all of our son's shoe needs! They do require appointments for fittings, which is actually kind of nice because you're always able to get assistance with sizing and the service is great! Check out little chick for your little ones footwear needs!

Amazing customer service! I have been going to Little chick since I was a kid and it is so fun to…read morehave my boys now go here as well. They are so patient with kids and they make the shoe shopping trip fun. So many shoes to choose from. They are not the cheapest but they stand behind the shoes they sell and the fit. I love the new location at Oakwood Plaza. Close to my house and lots of parking, Plus you can go to Bookbug, Treat Steet and Little sprout without having to drive. One stop shopping!

Noah and Aiden are always on the come up for new clothes and hats. They meet the customers needs by…read morehaving the customers wants! They have vintage sports, bands, and skateboard apparel too! Their selection is out of this world and they remember what the customer wants from the last time they were in! It's a good vibe to come kick it and get some fresh vintage digs! Their prices are so reasonable that you always feel like you're getting a good deal! Love these dudes! Don't forget to say hi to Porter!

Concert tshirts. Place to go for retro. I wish they would have taken some of my things but…read moreunderstand. Super cool

Love this store! Friendly staff and great prices. Clean and set up beautifully for shopping.read more

The prices are always fair. Maybe 1/2 of what you woyld pay at Good Will. Excellent quality and so…read morecustomer oriented. I usually spend an hour there. The store may be small but the selection is good. I almost always find what I'm looking for. They are in my top three thrift stores in the Kalamazoo area. Such a great cause also. Helping those who need food.