I've never been one of those people that has "a salon" until I walked into Signature. I didn't have an appointment and they worked me in with Whitney. Now, I won't go anywhere else! She is amazing! read more

The best salon hands down. My wife loves,this place....great staff and very good. Always a great experience.

I am not very particular about who cuts my hair so I find myself most often looking for the most convenient locations that can fit my schedule. I often have small gaps in my week where I can break away for a quick trim and have to schedule at the last minute. I booked my appointment online the night before. The website was user friendly and provided a good indication of how long the process would take so that I could make other appointments. The price ranges were posted as well as the stylist that would be assisting me (you get to choose based on availability). I received confirmation via email/text the morning of the appointment. This location is in the middle of downtown Macon so I arrived early in case parking was an issue but I was able to get a spot very close to the building. I was greeted by a very friendly young lady who confirmed my information, told me my stylist would be right with me, offered me water/coffee, and expressed her gratitude for choosing this location. I was then greeted by my stylist Christina Rosales (only works at this location on Tuesdays) who took me to her booth to chat about what I wanted to have done. She was friendly, professional, and easy to talk to. She shampooed my hair, did the trim, explained the products she was using, and finished up with a blow dry style. When I arrived at the counter the receptionist that greeted me initially explained their new customer package that included coupons for referrals, a sample of hair care products, and a koozie. She rang me up, asked if I needed to schedule a future visit and I was out the door at the exact time indicated in my appointment. I did leave my debit card by accident but they called me before I pulled out of the parking area to let me know. I plan to return in the future and would highly recommend this salon for the those who appreciate excellent customer service, efficiency, and convenience. read more

Beautiful salon and friendly staff, but I was disappointed in the service. I was really looking for a new hairstyle (I've had the same boring style for a decade), trying to look cute and trendy for my first summer in my 30's. I was disappointed with how I looked when I walked away. I showed the stylist several different pictures of acceptable cuts, and mine doesn't look like any of them. Not even close. I would have been ok with pretty much anything, but all I feel like I got was a basic trim. My hair is just shorter, there's not really a cute style or anything to it. But since I don't want to go any shorter, I have to let my hair grown out again before I try anything new. I also wanted all over color to get rid of the damage I've done with box dye (shame on me...I know). But again, I wanted something different, not just the same old brown hair that I've had for a decade. The stylist covered the box dye, but I still have brown hair. It looks pretty close to my natural hair color, so again, I don't feel like I got anything new out of the experience. I will try a different salon next time. read more

Had appointment with Mary last week. I have thin hair about 6" long that needed color and highlights. Took about 2 hrs and looked great! I knew it would be expensive but was in no way prepared to be charged $175.00. I am still sick about it. If price is no concern this is a great place to go! My daughters hair is VERY LONG & SUPER THICK and Caitlyn did a wonderful job with hi lights & low lights for around 150.00 which we thought expensive but worth it. read more

I went in for an appointment to cut, dry, and straighten my hair for a school dance. The stylist's next appointment arrived before my hair could be straightened (which was my main reason for making this appointment). The stylist told me her next appointment was there and I needed to leave. She showed me to the cash register and asked me to pay. The cashier and stylist were both very rude. I think they were particularly rude to me because I am a teenager. I'll never be back here. I've told my family and friends about this experience, and I do not recommend this salon. read more

I have very fine hair that is easily damaged. I have lightened my hair for years. I have always been able to find a stylist that can lighten my hair without bleach. Bleach literally will melt my hair. I made an appointment on line stating my needs and requesting a stylist that could lift color without bleach. I arrived for the appointment. Again stated NO BLEACH. I was assured bleach would not be used. The highlights were barely noticeable and the price was very high. I walked out spending $230 including tip. I called and asked that perhaps another stylist could do a better job of givng me the color I wanted. They graciously agreed and I met for my second appointment. Half way through the foils I asked if that was bleach. She replied Yes because that was what the other stylist used. I immediately asked that it be rinsed from my hair. But it was too late. My hair is fried. The first stylist absolutely lied. I repeatedly said that bleach will ruin my hair but she ignored it. It will be a year before my hair recovers. I am very unhappy. read more

I am SO disappointed. You should leave a salon feeling like a million bucks. I feel depressed and rather angry, instead. I did all I could to be a good client. I arrived a little early. I brought a large picture which showed the cut I wanted in great detail. I verbally communicated what I wanted the outcome to be. Jessica D. seemed confident that she could deliver the cut I wanted. However, I began to get nervous when it seemed like she was finishing, and my hair was only vaguely similar to the picture. At the end, my hair looked dumpy and not stylish/chic like the picture. I expressed that I was not completely happy. She applied the flat iron to give my more piece-y layers which only made my hair stick out on all sides. If a stylist cannot give you the cut you want he/she should be upfront about it and tell you that either they can't do what you are asking for or it isn't possible due to your hair's current length, condition, etc. By the end, I got a mediocre haircut. What can I say. Signature is a respected/prosperous salon in our town of approx. 100,000 people. However, I am a big city girl and used to fabulous cuts/color/services because the number of competitors is high and the top salons are truly TOP. Signature delivered an lacadasical attitude (the receptionist was great however), a mediocre cut, and a customer who will never go back. I did not experience excellence at all. I wish this stylist and salon the best but I am used to better results/all around experiences than this. read more

I stopped in for a brow wax without an appointment and was in and out in about 20 minutes. The stylist did a nice job and I left happy. And it was only $12 for a wax! The decor is trendy and upscale and I wasnt pressured to buy anything additional. Staff is American so no language barrier. I highly recommend this place! read more

I don't write reviews often, but this one was a must! I'm actually quite surprised by the amount of positive reviews and fully am questioning the authenticity of reviewers. I'm new to the Macon area, moved here from Washington, DC, and thought after much research that I will give this salon a try. I only needed a trim. In the past I have visited well over 35+ salons, and in addition to a cut, I routinely get balayage and highlights. This time I only needed a trim. I booked my appointment online, and found the L1/L2/L3 abbreviations a little confusing, This goes out to any salon that tends to distinguish price and quality, since the service should always be top quality despite the level of the stylist, however, you somehow have to pay more for a higher level stylist. This aside, I booked an appointment with a L2, which for the purpose of not hurting her business, I will not mention her name here. My appointment time was for 4pm, and I was running late (totally my fault, since I underestimated the time to get there being new to the town). I arrived around 4:10pm, and was seated in the lobby to await for my stylist. Not long after that, the stylist greeted me with a very friendly smile, and I thought yayyy this is great. She shampood my hair, and cut it in less than 8minutes total, and spent roughly 5 minutes on the blow dry, and before I knew it I was out the door. The cost for just a trim was $46, plus tip. I felt that this was the most un-personable hair appointment I have had, I truly felt rushed! I was out the door by 4:40pm, this including the payment processing time at the front desk. The quality of the cut was extremely below par and disappointing! I have multiple layers, which the stylist did not touch at all, she only took about 2 inches of the longest layer, and attempted to trim my angled bangs. Being that i don't like confrontations, I didn't say much, left a tip and walked out the door. When I got home, I noticed multiple chopped strands on the front, and you can still see the split ends. By no means, does it look like I just got a trim. Now comparison, to a major metropolitan area like DC, the price is also quite high at Signature Salon. I have in the past gotten cuts between $35 to $50 that have been stellar, but for a small town I find this to be quite unreasonable considering the low quality of service. Within a week of my appointment, I received a hand-written note from the stylist I saw, and I found this to be a really nice touch. However, it made me think that this salon should really focus of the quality of the work they deliver, versus the emphasis they put on marketing and referrals. If you consistently do a good job, believe me word will get out, and talent will be recognized. After all, word of mouth is the best marketing! read more