1. B Stern Physical Therapy

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Monsey, NY

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B Stern Physical Therapy

1.0 (1 review)

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3 years ago

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Northern Metropolitan

Northern Metropolitan

2.0(8 reviews)
0.3 mi

Room looks nothing as advertised on site. Meals are not specified for dietary needs such as…read morediabetic or low sodium. My family member states calling for help on bell and help not coming multiple times. Online images decieving. Guest bathroom is discusting on multiple visits. Difficult to get hold of proper staff by phone for help.

This place was an absolute nightmare for my loved one, who suffered from dementia and deserved…read morecompassion, dignity, and competent care. Instead, what she received at Northern Metropolitan was neglect, filth, and a level of indifference that still makes me sick to think about. The facility was consistently dirty -- foul odors, unclean floors, soiled linens, and residents left sitting in conditions no human being should endure. Basic hygiene was clearly not a priority. Staff seemed either overwhelmed, poorly trained, or completely disengaged. For a vulnerable dementia patient, routine and supervision are critical. Instead, there was chaos and carelessness. Communication with family was poor to nonexistent. Concerns were brushed off. Issues were minimized. Accountability was nowhere to be found. This was not just disappointing -- it was traumatic. Watching someone you love deteriorate is painful enough. Watching it happen in a place that is supposed to provide professional care, while witnessing obvious neglect, is something I wouldn't wish on anyone. I would strongly caution any family considering this facility. Their website is FAR from how it actually operates. What happens behind closed doors tells a very different story. Our loved ones deserve safety, cleanliness, dignity, and compassion. We did not find any of that here.

B Stern Physical Therapy - physicaltherapy - Updated July 2026

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