Well where do I start. 5 year contract, no updates on equipment , when service is needed it's…read morealways 2 weeks out. This company is not a good bang for your buck. The Techs are great when they do get to you. 10 cameras that were not able to hear or talk to the persons at the doors, 8 motion detectors and 4 smoke alarms for only $277 a month for 5 years. Shop around there is better value out there.

We've been with SOS for seven years. When it works, it's fine. When it doesn't work, we typically…read morehave to wait 10 days for SOS to fix the problem. In addition, several times the person they send is not sufficiently trained to resolve the issue -- and we have to wait another 10 days. Some configuration of this has happened between 8 and 10 times in 7 years. This is our SECURITY system. We pay a high price for this service but, when we have a need, we have to go without security for 10 days or longer??? We are NOT impressed.

These folks have "customer service" right. From the first contact, scheduling an onsite appointment…read morefor technical diagnostics, Jess was warm and professional. I screwed up and accidentally agreed to a time that was a conflict for me. When I called back, (likely wrecking at least a portion of her morning's work), she remained unflustered and got the time re-set for the following day. Devin was the technician. He worked through a number of tests and made a recommendation as well as the "fix". Although I'm in a remote and desolate part of northern California I am pleased to report there are professional and personable IT services and management available.....even here. THANK YOU, ACME COMPUTER!!

From the owner: Acme Computer is widely recognized as the most influential technology services company in Northern…read moreCalifornia and Southern Oregon. By working closely with manufacturers of enterprise-grade hardware and software, we are able to recommend and support products in all categories of IT infrastructure

11/10/25: I highly recommend this company to everyone who…read moreneeds security cameras help installing their starlink, like I did surely is amazing to work with and the best customer service ever, she just puts a smile on your face. Kory, was very informative, educational and just an amazing person to work with.He helped me to install my starlink in no time.I would give him ten stars if I could.

Lance and Sherri were great to work with in setting up our Verizon hot spot alternative to cable…read moreservice which is not available at our address. They were responsive to all of our concerns and questions and promptly answered and returned phone calls. Lance is exceptionally knowledgeable and installed our new system professionally and made sure we were comfortable with its operation. We have signed up for their monthly service contract to ensure that any problems with our system can be resolved quickly. We highly recommend Rogue Valley Security.

We contracted Jackson County Security for security at our business. During the course of their…read moreservice, we documented behavior by the owner, Jason Libby, that was highly unprofessional and inappropriate for a security role. Jason Libby, was caught on our own security cameras repeatedly engaging alone in inappropriate sexual behavior while on duty. This raised serious concerns about the integrity and reliability of the service provided. We strongly advise other businesses to avoid this company.

We hired Libby Security Services for a shopping center we own and manage in Medford, OR after…read moreongoing issues with transient activity, drugs, and other illegal behavior were getting out of control. We were even spending additional money on CAM just to try to manage the situation, with limited success. Since bringing Libby Security Services on board, the overall atmosphere of the center has significantly improved, and our CAM costs have gone down. We receive daily reports with photos, including information on trespasses and general observations, which has been extremely valuable from a property management perspective. The owner, Don Libby, answers the phone every time I call. He has a very professional, no-nonsense approach, which is exactly what you want in this line of work and is greatly appreciated. Another thing that really stands out is the low turnover of guards. That consistency goes a long way in creating a sense of ownership, familiarity, and accountability on the property. Whenever we interact with the guards onsite, they are knowledgeable, professional, and clearly take pride in the work they do and the support they provide. Their service has been impactful, consistent, and beneficial. Their pricing is fair and absolutely worth every dollar -- and our tenants feel the same way. Because of the results we've seen, we've hired Libby Security Services for an additional location, which was well deserved. Highly recommend.

This company is supposed to provide "security" for the apartment complex I live in over night. They…read moreare supposed to start at 5pm and I've waited to see them and it's 11:43pm. I've seen them one time. This is all after I called "slow" and "retarded" by the security officer. I have lived here for 10 years and I have never been more insulted my a paid "service" in my life. He proceeded to tell me he would call tue cops for "telephonic harassment" if I called again. The initial call was simply to report suspensions behavior at one of the units in my complex and I was belittled and degraded over the phone, 100% 0 stars would not recomend to anyone for any reason. "I chose who I work for, and its not you" as a tenant of almost 10 years for the company you chose to work for, yes you do. Ill be calling the better business burrow tomorrow since I've already talked to the local cops and the manager of my apartment complex.

FRAUDULENT COMPANY I paid thousands of dollars for equipment…read moreand ~$52/month for service and was told that if there are any issues with anything at all including battery replacement in sensors, etc, they would come out and fix anything at no charge for unlimited time as long as I continue paying the monthly service fee. I requested service and found that there were fees on my monthly bill for the work & ADT reported that the contractor "Protect Your Home" may have lied to me verbally that all issues are fixed for free when in fact the fine print & ADT customer service states that they only cover free repairs within 90 days of installation.

Matt, our installer, was prompt, informative, and very personable. He explained everything…read morethoroughly and followed up with us the next day to make sure everything was working properly and to see if we had any issues or questions.

Canceling our Vyanet service after 7 years. Company is unethical. Product is unreliable. Customer…read moreservice is terrible. Very expensive and they keep raising their prices for an awful product. Don't waste your time, money or aggravation. There are much better companies out there to protect your property. Stay away from these guys!