I called Mike on a wednes he said he'd try to male it Friday but definitely on Monday. I waited all…read moreday. No call no show. I called back on Thursday no answer no return call. If you want dependable service call someone else.

I had to get a new furnace installed. The whole procedure was Excellent. Mike Paul the Sales Rep…read moreand Chris and Tony the technicians were all courteous, professional, honest and very knowledgeable. I have also had Accurate install a Generac Generator and a Split Duct system. All 3 experiences were Great. The only reason I'm leaving a 4 rating is because this project I decide to finance using their finance option. Everything associated with the financing claimed 5.99% interest and 5 year terms. This was just not true. I have a credit score in the excellent range and after I applied and took a hard inquiry hit on my credit report the % rate was 11.7 and the term was 84 months, so a bit of deceptive lending going on, on the bank's part. I would assume Accurate doesn't control the bank but needs to inquire from the bank why these deceptive practices are going on. Again back to Accurate's team I mentioned, top notch operators. Skill set of the technicians absolutely spoke for itself. Journeyman quality work. Good job!!

We've been service members plan since the middle of September and noticed our heating and cooling…read morewas inefficient. Electric bills were sky high and KWH usage was outrageous for our 1188 square foot home. We had Accurate out to service our unit as soon as we bought our home. Everything 'checked out.' We called them back out this past February because throughout the winter our shampoo bottles were freezing up in the shower and our thermostat was set to 66 but the heat gun we had purchased read a few rooms in the home to be as low as 54 degrees. Accurate came back out (same technician) and said all he could find was a dirty furnace filter. I found this hard to believe since it had been changed in the last 30 days. We called Eco out for a second opinion. He found our refrigerant to be under 2.5 lbs remaining, a failed TX valve and a coil that needed replaced. Being service members of Accurate's, we decided to call them back to our home to repair. The manager denied this being overlooked by his tech and still charged us $1258. The unit is only 3 years old so parts were under warranty but he still charged us for the refrigerant and the labor. This is absolute fraud and I'm ashamed that businesses continue operating when they display this much disregard for their customers. Not only has Accurate caused discomfort for my family for the longevity we have lived in this home, but they've also allowed us to pay electric bills as high as $600 per month, wasted our time, betrayed our trust in HVAC companies, and probably shaved years of life off our unit. The only true amenity we had when purchasing our home in Frankfort was this HVAC unit because it was so new. Now that our unit is repaired, my husband and I will be doing our due diligence in finding a company we can TRUST and we will be doing business elsewhere

Furnace igniter went out this morning, searched on yelp for repair technician and Jake responded…read morewithin minutes. He was able to come in 40 minutes and diagnose the issue. He had to go get the parts and replace it but this took less than an hour. System is working great and this was done on a bitterly cold day in January. I figured that I would have to wait all day. Cost was very reasonable and service was great. Highly recommend Jake and Staffords Heating and Air!

These guys installed my new HVAC system in Dec 2024, and while it heated great, it doesn't cool at…read moreall. Jake came back out 6/11, and said the motherboard needed replaced. It's still under warranty, he ordered the parts and charged me for them, saying I would be reimbursed from the company after the install. It has cost me $2,600 at this point, and it's still not fixed as of 8/18, and I haven't heard from them in a week. They've been routinely unreliable, setting up dates to come out for install and then not showing up or communicating. Do not use them if you have any other option.