Professional and friendly staff. Excellent wait time. Meaning: only sat in waiting area for 15…read moremin. Started test within 10 min. Tech who inserted needle for contrast was superb. First stick success. Very few people can do that. I usually end up with bruised arm because person can't find vein even after 3+ sticks. Equipment looks new. Just an excellent experience from beginning to end!

Had a CT Scan ordered stat from our doctor and received a text verification for time. Showed up on…read moretime and there was a sticky note saying they had a lost power. The entire rest of the building had power... Called to try and get into another location and they offered for 3 days later. They never bothered to call and let us know, that should tell you enough about them and the fact they don't care about patients should give you even more cause for concern. Don't walk, RUN away from this place.

I've been aware of self-scheduling self-pay MRIs for a few years now, but this was the first time…read moreusing it. On the plus side, it was simple to use and easy to get a quick appointment. The scan itself produced good images and came with an accurate interpretation from a radiologist. But while I got the results that I needed, I don't think that this service is the right fit for everyone. It was super easy to schedule. They have an online scheduling form, and it was also easy to get a next day appointment (I don't think a lot of people are using the service). I paid a $50 deposit toward a $499 scan and paid the balance when I arrived. You can choose to pay an additional $100 to have an explanation attached. You get an official radiologist interpretation either way, so I assume that someone breaks down the medicalese for you. I didn't opt for that. The scan was about what I expected it to be. I do have some concerns about the MRI tech. From a customer service standpoint, she was not at all welcoming and did not introduce herself. The office was obviously set up to be customer service oriented, with a coffee bar and drink refrigerator and cups of chocolates. She didn't offer any of the amenities and even tried to hide the bowl of chocolate behind her counter. From a patient safety perspective, she also did not make any effort to go through the screening questions that determine whether it's safe for you to have the MRI or not. MRIs are safe from a radiation standpoint, but can be really dangerous because there are incredibly powerful magnets involved. In fact, there was a recent highly publicized case of someone being killed in an MRI scanner. I filled out an online questionnaire, but if I had not understood the questions, and made a mistake, she didn't make any efforts to clarify it. But she did the scan and the machine made all the expected cacophony that MRI machines make. She sent me away with a CD of the images and I had an official interpretation in my email box about four hours later. I also had my orthopedist cousin review the images and the interpretation. He felt that the images are adequate (so it's not a "stripped down" version of a real scan) and the interpretation was thorough. It did leave out a lot of the technique that I'm used to seeing (I'm also a physician, but not orthopedist), but I'm sure that most of you don't care about that anyway. So my feeling is that the walk in MRI definitely can have a useful place. If you're anxious to have an answer and it's impacting your decision-making (mine was whether I could safely continue to play soccer despite the pain), and you're willing to pay for it (in my case, if I'd waited for insurance to approve it, it'd have been next year anyway, and probably would have cost more if I hadn't met my deductible yet). As a physician, I would *not* personally recommend the total body scans that they offer for people with no symptoms of any abnormality.

The location is very clean and welcoming. My appointment was at 8am, perhaps the receptionist…read morewasn't fully awake yet or perhaps, my customer service expectations are too high. Either way, he was polite. The tech, however was AWESOME! She was very knowledgeable about the process and calming in her explanations. She provided music in my headphones and gave me updates through the process. I made my appointment with a rep. versus online, however, it appears either would have been more than sufficient. The website was very clear in scheduling appointments. No surprises, no medicalese....simple and fast. They gave me the disc when I left and I got my results by around noon! I'd recommend to anyone who needs this service. To be clear, without the contrast, you may not be able to catch miniscule injuries, HOWEVER, I was super surprised that they were able to pick up mine. I feel empowered having this information. Without this....lol....I would have sworn my knee died and was taking the rest of my leg with it! Thank you First Look MRI, Chamblee....(PS. I appreciate the mug and candy you gave as a parting gift!)

I had an atrocious disaster of an ortho appointment, but hearing about Express MRI was my only…read morepositive. This is an imaging facility where you don't need an order to get your scan. Say what? I didn't even know that was a thing! But the ortho I knew just from us both rounding at Emory convinced me he would be able to tell what was wrong. Unfortunately his horrible care and poor treatment plan left me no choice but to get the MRI. He of course ordered one but with my crap insurance plan it would have cost more out of pocket to pay for their facility rather than this place. $399 for an MRI! Now you have to consider deductibles because for some, it might make sense to use a place going through insurance. But for me this was my best option. In fact in hindsight I could have saved over $200 and not even gotten that horrible medical advice and just gotten the MRI myself. It would have circumvented a lot of BS I went through. You just go online, book your appointment and show up. Awesome! It was a very clean facility. They were punctual. The girl at the front desk was awesome!! She was so sweet and helpful. She was caring and just a great person to have to make you feel comfortable. She was empathetic as well. The MRI only took 20 minutes and I was in and out. Also, they have a 1.5 tesla machine for those who are interested. So the quality is good. And the read came back the same day. Also when the ortho called me he told me the same thing that was on the report so that gave me more confidence in their radiologist. Great option for some people, not everyone but it was a wonderful choice for me and they got me in quick too!

Due to weeks of migraines by Dr. scheduled an MRI to see if there's anything serious to address…read more Because of my insurance the copay would cost me $1200 if I went to Piedmont Hospital as scheduled. Since that was such a high deductible and the appointments at the hospital were so parsed, I decided to search for a private facility. After research and reviews, I chose this location. My experience was exceptional from the very first call with inquiries, to appointment availability, to check-in, to the tech who was warm, and accommodating. The only reason a star from the rating is because they didn't have the newer machine that pipes in music with surround sound headsets nor did they have warm blankets. Both of which I don't mind because the cost is kept lower by omitting things like that offered at the major hospitals.. The best part is instead of $1200 to Piedmont Hospital I paid $499 and got a copy of the imaging CD for my Dr.I will definitely be using this location for my medical imaging needs in the future. Thanks Staff!

AMAZING!!!!! Caring, kind and supportive staff. I couldn't…read morehave made it through the TWO scans without the support of Brittney the MRI tech. The entire staff if amazing, Naomi at the front desk answered all of my questions and concerns. Awesome experience!!!

I experienced the high field open MRI yesterday and it was a great experience. No claustrophobia,…read moreno feeling sick. The machine is not as loud. There was lovely music playing and they checked on me regularly to make sure I was okay all in all a great experience.

Did not have a good experience with services. The MRI was not ready, was not sent to the doctor…read moreoffice, and had not been read by radiologists. They had 3 weeks to complete this task. I waited 2 hours in the doctor's office for Elite to find a radiologist. No one seems to know why it was not done. Because of their inefficiency, I had to re-schedule my appointment, causing delay in treatment.

Hmm what can it's a nice clean professional business. And great customer service and it was my…read morefirst MRI. If I need to come back I would.

I scheduled my daughter for a CT scan of the soft tissue of the neck with contrast. I was unable to…read moreuse her Care Credit digital card, and the Radiology Tech was leaving. I rescheduled her appointment for two days later and called the day of to pay by credit card. I got a call at close to 3 (for a 4 pm appointment) to reschedule due to a "family emergency." No other location has contrast, and I would need to wait until Monday afternoon. Knowingly having one tech in a multi-location for diagnostic imaging is not okay. Now I'm unable to go anywhere else and pay out of pocket because my money is tied up. THIS SCAN IS AN EMERGENCY TO MY FAMILY!!!! STOP CUTTING COST AND STAFF LOCATIONS PROPERLY!!!! TERRIBLE EXPERIENCE ALL AROUND. No consideration for other people's schedules, sacrifices, or medical urgency.

Despite what you say they DO NOT accept insurance. Cash or credit only, which they failed to tell…read moreme until I took time off from work to go there.

Employees are always friendly and helpful. They also treat you very quickly and wait times are…read moreusually very short.

Upon entering the office, I was immediately struck by the welcoming atmosphere. Alisa promptly and…read morecheerfully greeted me, confirmed my appointment, and efficiently completed the check-in process. The test was conducted promptly. Journey, a delightful professional, escorted me back to the room. The examination was efficient and straightforward, with a comprehensive explanation of each procedure and the organs being assessed. That exam was actually pretty good, they even sent me a report about a week later. It had links explaining the words in the report, so it was super easy to understand. No need to open another app to figure stuff out. Should you need any tests done, check out this location! You will probably have an excellent experience also.

Had wonderful customer service. Both Virginia and Carol were kind, friendly, compassionate and made…read moreme feel comfortable. Thank you for going the extra mile for me!

Fast and friendly service even when you are undergoing a dreaded procedure. If you are…read moreclaustrophobic don't let the thought of an MRI scare you, it isn't bad at all.

Staff were friendly & helpful. I'm sorry I did not get names although both the young lady at the…read morefront desk & the technician who actually assisted me couldn't have been more so. When the technician took me to the imaging area there was a person standing, talking on the phone with her back to us, who I assumed (wrongly as it turns out) would be assisting us. However, she never turned around or acknowledged our presence in anyway... not upon entering or leaving. That seemed quite rude to me and is the reason why there aren't 5 stars.

Front office staff is kurt and treated us as criminals for not completing something they sent…read moredigitally. ‍ But CT staff was very kind and helpful. To bad businesses don't realize the first contact people have to be their best. We won't come here again. OPI is close and so much nicer.

This was an awesome experience. From calling to scheduling to check-in to actual MRI to report…read morereceived after. I am so happy I tried this center and unfortunately but fortunately I will be back. I'll definitely be recommending to family and friends.

They were really nice and polite. Everything was smooth and easily transitioned from one person to…read morethe other during the process. Very clean establishment making me feel good.