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    baby enRoute

    1.0 (1 review)

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    7 years ago

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    Sleep Country

    Sleep Country

    2.6(9 reviews)
    0.5 kmMetrotown
    $$

    They told me that my old mattress would be taken away upon delivery for a $30 fee but it wasn't. I…read morewas left having to call 1-800 got junk and paying an extra $188 plus tax to have it removed on the same day. The staff at sleep country (both the store and the toll free number) didn't care, and lied to me that the delivery crew would return the same day. Sleep country expected me to pay extra to have it removed three days later. What a disappointing experience. Needless to say, I will never shop there again, and feel a bit worse about humanity today because of this company.

    This review is my overall experience with Sleep Country, I bought a mattress on sale instore. The…read moremattress delivered to us was used, it was already dropped a little bit on both sides of the mattress. We called customer services and they said the computer shown "brand new" but they will let us exchange another one and need to wait 2 weeks to be delivered. We had mattress protector on the first day until today the replacement was delivered to us. After the delivery guys took the old mattress down the ground floor, they found a slightly yellow stain on the side of the mattress and said we may need to pay cleaning fees or they will take back the replacement and it was our responsibility to check it. I told them it was a used one and we did not notice the stain on the first day and signed the delivery paper without making a note. Although ended up we did not need to pay the cleaning fees and got the replacement. It troubled and worried me, I needed to examine the replacement very carefully to make sure no issues. Sleep Country is so called a big company, they collected the returned mattress and sell as brand new, it is not ethical. They should sell it "as is" or donate it. I don't trust Sleep Country anymore and will not recommend it to anyone and will tell everyone my bad and unpleasant experience.

    baby enRoute - baby_gear - Updated September 2026

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