The amount you wanted to charge from Saratoga to Albany airport, you're a fraud. What a joke, 3x…read moreUber and taxi fees. Good luck scammers!!!

Badmouthed the other businesses in town, suggesting none of them were sufficiently reliable to do…read morethe job. Charge TWICE as much as the next closest service. Don't be fooled. $60 limo receipt for Albany to Newark attached below. PS. She has also changed her original response below and taken out the line where she said "he LIED about paying $60", after I added a photo of the receipt - my son was the only passenger. I would avoid this business. I don't like the way she tried to create anxiety about whether the other services were reliable - they were just fine. She is very unpleasant in her attitude and in the way she treats people, and also appears to have removed a number of poor reviews.

We worked with John and Northeast Shuttle Service for our wedding in Germantown, NY. John was very…read moreresponsive and even helped us out when we were in a pinch and needed extra rides due to crazy rain. We recommend working with Northeast Shuttle for your wedding!

Courteous, professional, and amazing. The staff was very helpful and made sure that we were…read morecomfortable. The shuttle was emasculate and the temperature was perfect. I would definitely recommend them to anyone looking for reliable transportation. We were a group of 11 and they were very accommodating.

VIP car service is excellent. "Moe" is professional and…read moreresponsive to requests and he chose an amazing driver/ Jasheim, who was excellent. Safe and comfortable trip. Very respectful and thoughtful. I highly recommend this company.

This company is absolutely amazing! I used them twice in the last two years. Most recently I hired…read morethem to pick up my daughter, her husband and three girls. I was so worried they would miss the flight due to weather, traffic or the fact it was the holidays. Not only did they confirm appts before, but they texted me letting me know they were there to pick up at 0300, but when they stopped at Albany airport too. Then texted me again a couple days prior to Christmas Eve for the airport ride back home. They took away from their personal Christmas time with their family to make sure mine was picked up and home safe on Christmas Eve. They are a little higher than super shuttle or ubers, but definitely more comfortable and more reliable. They will always have my business when I visit New York and when my family flies to San Diego to visit me! Do not waste ur time on any other company in the Albany or Glen Falls area!!!!!

My first trip from Albany to JFK a year ago was great. But…read morelast night from JFK to Albany was not that good. I was supposed to be picked up around 6 pm but driver called and said she was ready to pick up around 4. It was good except I had no time to get water or food, and barely managed to change my SIM card to talk to the driver. (Why don't they use WhatsApp which would make it easier for travelers coming from other countries?) It was very hard to find the car. Driver just said "a very big black car" at the passenger pick up. Well, there are ziklinins big black cars at JFK, and very many pick up spots. After several calls (in a very loud and busy outside environment), she finally said lane D. It's a long lane. After I ran back and forth with 2 suitcases (I am 66 and have limited vision in the dark), she said D3. Even that place had several pick up spots. Finally we left JFK close to 6 pm. There were 5 passengers, one of whom spoke very loudly throughout the ride, discussed political issues with the young student from Serbia, shared her opinions etc. I was very uncomfortable. And loud. I did my best to keep my mouth shut, as did the other two women in the van. There was no water, snacks or scheduled toilet breaks. No announcements of seat belts, bathroom breaks etc. There was a small accident (not our driver's fault and no injuries) which caused another delay, and a subsequent loooong and looooud discussion by that same very talkative woman and the young man. By then I was getting a bad headache (hunger, dehydration, jet lag, and all this noise including the driver playing the radio. She never asked if it bothered anybody. After Kingston I moved to the back of the van hoping to get away from the loud passenger and the radio but music was even louder in the back! Also the ride was very loud and bumpy there as well. When we finally stopped at the Albany airport I had another anxious moment because I did not see my backpack with all the luggage. Turned out that the you gman from Serbia grabbed it and placed it on the sidewalk. He meant well, tried to help, but imo, it was the driver:s responsibility to safeguard all the luggage. I will use this service again since there are very few choices to get to JFK, and I do travel a lot, but I wish the company takes notice of these issues and improves drivers' training.

The customer service representative was very helpful and friendly. Answered all my questions. The…read moredriver showed up early and very professional-- open the doors. The vehicle was spotless. The price was excellent considering the level of service that we received. It was a fantastic trip.

whenever I take the shuttle to my gate, they always take me on a smooth ride and have luggage…read morecarriers!

Don't book, go literally anywhere else!!!…read more Left us stranded at the airport after confirming the pickup. Would not answer calls or texts, never reached out with an explanation. Completely terrible company with no customer service, awful communication, and no accountability.

As first time customers our experience was very positive, our driver Ramona was terrific. My…read morehusband and I are frequent travelers and when we do Fly out of Albany Airport and not Logan in (Boston) they will be our go to car service. Highly Recommend! Kaye & Bill Bromley South Glens Falls

I have used Today's Limousine services several times in the past few years and they remain a…read morereliable, friendly, flexible and outstanding service. Why would you bother with anyone else when Today's Limousine is so fabulous??

My wife and I used this service to connect with JFK (round-trip in mid October. We paid in advance,…read moreper their policy, and found the trip to JFK to be quite good (on time, good vehicle, and good driver). The problem occurred on our return trip. Due to changes in our flight (our plane experienced mechanical problems over the Atlantic and we were compelled to return to Heathrow) our flight was re-booked for the next day. As soon as we were able, I called The Shuttle Company to let them know about this change in service (it was 10:30 PM in London and 4:30PM in NY...(I thought they would still be available to take our message). As there was no one apparently taking calls at 4:30PM, I was only able to leave a detailed message in regard to this change....and requesting a pick-up the next day. After landing at JFK we were unpleasantly surprised in finding that the Shuttle company was not at the airport at the agreed time. Further,calling them from JFK I was told (yes I actually connected with a real live person) they would not be picking us up.....we were on our own. This situation was made worse due to an illness with my travel partner, and the reality of few available options. In my non-productive conversation with Shuttle reps I also asked for a refund for the advance payment....at least for the return trip-they refused (though one person did offer a credit). With limited options we incurred the expense of a cab to Penn Station and Amtrak service to Albany....which worked-out fine....though costly. I cannot recommend this service to my worst enemy...they are unresponsive and careless in a business that demands both responsiveness and customer care (think accident in Schoharie). Sorry for the negative post....but this was quite real and I wouldn't want anyone else to experience this horrible service.

Somebody, give these people a crash course in customer service, please!!…read more My airport shuttle back to Albany from JFK airport on Thursday with The Shuttle Company and (as it turns out, apparently, transferred to) Premiere Transportation was a horrible experience! Flying back from London, I had booked the shuttle service with The Shuttle Company months in advance as I had carefully deliberated I'd prefer waiting a few hours in the airport upon arrival and go directly to Albany instead of making a bus/train transfer in NYC after a strenuous international flight. Therefore, I was rather astonished when, less than 48 hours prior to my arrival in NYC, I was informed that the departure time from JFK would be "closer to 6pm", instead of 5:30pm, and that I would be going to Albany Airport instead of Rensselaer Train Station as planned (and stated on my ticket). I was met by the driver outside the JFK terminal. He seemed stressed and irritated asking me if I hadn't been informed about "what their cars look like" (apparently, I was expected to recognize the Premiere Transportation car double-parking in this busy lane). Once in the car, I realized that we were waiting for one more passenger who was stuck in customs. As I was tired and had been killing time in JFK since 11:30am, I feared a long wait and asked the driver what to expect. I was confused when he told me we had to wait until 6:30pm, as the ticket I purchased clearly states that departure is no later than 5:30pm. He mumbled something along the lines of me probably having been transferred to them from The Shuttle Company as they probably didn't have enough customers and that "they always get it wrong." They never tell their customers about this or the differing schedules the transfer entails, he said. For some reason he insisted on calling the Premiere Transportation office so that they could "explain" it to me. As soon as I was handed his phone a very annoyed man by the name of John exclaimed: "if you would just stop talking, I could explain it to you" followed by his repetition of what I had already been informed of by the driver. When I told John I was supposed to leave no later than 5:30pm - and 6pm at the latest - and had never been informed about any of this, he raised his voice and aggressively shouted: "that has nothing to do with us, do you understand that, do you!?" Shocked, I responded "yes" to which he replied "good!" At this point, I realized both transport companies are utterly unprofessional and unaware of how to treat their customers. I will definitely take my business elsewhere next time and strongly suggest you do, too. Not surprisingly, The Shuttle Company has not responded to my email about any of this.

Not only did they inform me by email, 3 days before my daughter's wedding that they were no longer…read morein the charter bus business, offering no solution, they never refunded me my $800+ deposit! This had caused a lot of stress and aggravation between my daughter and I, worrying about getting 100 guest to the wedding venue, luckily we were able to scramble and get small party buses, sprinters, and a charter bus from out of town, you can only imagine the extra expenses it cost me! I waited a year in good faith for a refund, my next step is traveling upstate to court, another inconvenience and expense! I can't understand why I'm just not refunded my money! Shame on you Trent Griffan-Braaf, whom I sent a copy of the receipt and contract that you requested!

No call no show for a late airport pickup for 8 people…read more No way to reach the company after business hours.

Wish I could write something nice about you guys but you had…read morefailed to pick me and my friends up on my prom night and had absolutely ruined our night. You failed to do your jobs and that's not acceptable. Terrible company.

This place never showed up to bring ten kids to prom. I booked them 3 months in advance. They…read moregladly took my money, then never showed. We had to call multiple times and the owner kept saying he'd call back but never did. I had to call him back several times and each time I got a song and dance about how they were calling another car. In the end we had to drive them to the prom. It was disappointing to the kids and the parents as well. This place was a nightmare. I do not recommend to anybody unless you like to be stood up and disappointed. These kids dream night was ruined. Do not use their services and tell everyone you know what crooks they are!

On time. Clean bus. Excellent driver. No muss no fuss. Good value. Good service from operators at…read morethe call service and helpful person at the bus station. Keep up the good work.

You get what you pay for…read more They advertise $5 fares, I've yet to snag one that low. But even when I've paid $50 for a one way ticket, there's not a cheaper/easier option to get to certain local cities without renting a car. So this is a company I'm happy exists, but really, really temper your expectations. I've had trips that went seamlessly, and I've had buses that arrived 90 minutes late in the freezing cold. Lateness is forgivable, you can't always account for everything, but their customer service is horrendous. You're going to be lied to, hung up on, ignored, you're going to be told conflicting information, you're going to have to argue and fight for any kind of compensation - and if you do receive it it will be in the form of credits to use towards future Mega Bus trips. But you can get those credits. Keep calling, keep talking to as many people as you can. The calls are recorded, so if someone says something they do have to be held to it. While refunds aren't given for lateness, "compensation" is given depending on the amount of time the bus is late. No one will notify you if your bus is running late, you have to call and the people who work for this company are clearly miserable, from the ones answering the phones to the ones assisting you on the bus itself. At one point I was told my bus was in Canada - 3 hours away. It wasn't. People left the line because of that information, but we all exchanged numbers and I was able to stall to keep the bus there until they came back. The WiFi often doesn't work and the charging ports don't always take the newest cords or are broken. But the bathrooms are clean, the seats comfortable, the rest stops give you ample time to use the bathroom and grab a snack.