Cute furniture-- bad costumer service. Won't be coming back, or purchasing the things I liked inside for the simple fact of customer service. read more

Back Home Furniture is literally my FAVORITE furniture store on the ENTIRE PLANET!! Every time I have visited the store, I have been greeted and treated amazingly. The store owner (Rhonda) is so kind and helpful, and has impeccable taste! She is never too busy to answer questions or give amazing decorating advice. She also has been generous with her prices when grouping items, which never happens at other furniture stores! The furniture is such great quality and I would probably just buy everything in the store if I could! I couldn't be happier with all of my purchases and will be buying many more items in the future! I LOVE this store!!! read more

Amazing stoke if luck walking into this store. After having a very sad emotional day at work, I wanted to shop around for new dining table. After not being able to find parking downtown , I remembered this little shop on the side street near downtown. I walked I. And I was the only one in the store. By the way, it is not little. It just kept going and going. I finally came upon the employee hard at work. I told her I what I was looking for and she took me to what turned out to be my new dining table. I was extremely glad there was no parking ad hope to be customer for a long time. read more

I love shopping in this store! Rhonda has so much selection of furnishings, rugs and pillows for days. Everything I have bought here I walked out with the same day until I fell for a sectional sofa. I was hesitant to order because of a couple reviews talking about delays. Rhonda said it would take 2 months and by dang I had it in 2 months as promised. She is one busy lady but always makes you feel at home and gives you all the help you need. This is a great business and I am happy to shop there often. Worth the drive from Merced. read more

Friendly, down to earth, knowledgeable customer service. Came in looking for a few items and found the perfect fireplace mantle. Rhonda is super friendly and handled our questions professionally while handling a few customers at once. read more

I had looked everywhere for Dinning chairs and didn't find anything I liked . They had the perfect chairs for me, in stock, great quality solid wood and really amazing price I know because like I said I've shopped around. The lady there is the sweetest and I would definitely be back! read more

I went to Back home Furniture on October 27, 2022 and purchased a dining table and armoire for my living room. The owner Rhonda (NFD) assisted me with the two purchases. The dining table was on sale and had a sale price tag on it but never had any disclosure why it was on sale or indicated on the sales tag that it was "As Is". I noticed the legs on the table felt quite loose when I tried to lift one corner to see how heavy it was. I mentioned to Rhonda that the legs were loose and asked if she could have them secured and she agreed she would take care of that. When I asked about delivery she stated she had a "third party" delivery company who she used an that they would be contacting me. After not hearing from any delivery company I called Rhonda and she told me her delivery company had been very busy with an event but assured me someone would get in touch with me. When no one called me back I called Rhonda AGAIN! Rhonda explained she was exhausted from working an event and would get someone to call me. I finally got a call from her delivery company who wanted to charge me over $650 yo deliver a table and buffet cabinet from Turlock to escalon. I was shocked and very upset over the deliver few. The delivery company agreed to liver the delivery fee to $450. When they delivered my table I noticed the legs were still wobbling and asked them about it. They assured me they tightens them. After they left and looked at the table in more detail and better lighting and noticed one of the legs had a cut out in it that the other legs didn't have. I called Rhonda to ask her about it and she was less than willing to help and reminded me that I purchased the table on sale and that it was put on sale "AS IS". I told Rhonda that when I purchased a table I knew that it was on sale but that it never had any sign that stated it was "as is and she never told me the reason that it was on sale was because there was something wrong with it. She said she was going to talk to her daughter and get back to me and she never did. I DON'T recommend this furniture store to anyone. Rhonda was not a professional business owner and was not willing to work with me who spent a lot of money in her store and also spent a lot of money on the delivery only for her to blow me off and sell me a piece of merchandise that she knew was defective but never intentionally did not tell me. Rhonda is an unprofessional business owner and does not give the customer the common courtesy to assist them with their issues and concerns and try to resolve the problem for them. Maria Silveira read more

Me and my husband recently bought a home and need all new furniture. We had been in a few stores prior and were just not impressed at all with quality and customer service. A friend of mine suggested back home and I am so grateful! The minute me and my husband walked in we could tell immediately, we were in the right place. Rhonda greeted us with a big smile and instantly made us feel at home. By the end of our time together she helped us with most of our house! She made my husband feel included and even when we left he said "wow that was actually really fun". I can tell we will be customers for life. You won't regret stepping in! read more

We recently purchased a home in Turlock and need to furnish 90% of the home. 3 couch's, formal do ing room table and 3 buffets/consoles later we are ready to settle in. Back Home Furniture was absolutely amazing in helping us coordinate our decor, plan out the rooms and make our new house a home. The only thing that surpassed the furniture was the incredible service we received from Rhonda and Matt!! Giving 5 stars only because that is the max allowed. Definitely would recommend read more

This was the worst shopping experience! Rhonda lied multiple times regarding the status of my couch set. I spent several thousand dollars at back home and felt cheated every time. Our couches were told would be ready in 90 days then it turned into 5 months. Rhonda is very fast at taking your money and making you wait or giving you a run around regarding your purchased items. Her prices also fluctuate depending on her mood. I really wanted to spend locally but she is just a con. I got ignored several times when calling or messaging regarding the status of my items. The one star is only for the quality of the couches once we finally got them. Certainly encourage you to spend you money elsewhere and save the headache. read more

ZERO STARS... negative stars if that was an option. This was the absolute worst furniture buying experience you can ever imagine. What did they do right? Offer JMD furniture so we FINALLY got our beautiful couch in. What did they do wrong? EVERYTHING! Literally. Here you go:: -lied about the timeline of when we would get our couch. They knew from the beginning what an appropriate/realistic timeline was, but chose to not be honest... instead they told us what we wanted to hear to make the sale. -collected payment in full, up front. Did not even provide a receipt for purchase. -terrible customer service! They would not answer calls, texts, messages for months in attempts to get an update on our couch considering it was months past when we were "told" we would have it. -when we finally got ahold of them, they provided lie after lie (excuse after excuse) about why our couch was not here. They never could even provide an update when we asked every other week for months. -we got ahold of the manufacturer (JMD) and they provided us an update for several weeks. They eventually told us it was better if we went through the retailer for updates and they included Back Home in the email thread for an update. Back home replied with a very nasty long email about how it is inappropriate to be asking for an update! LOL -they went on to send several more lengthy emails being very mean, lying, and doing everything but provide an update and use appropriate customer service measures. They were defensive that they were caught for lying. -they told us they were cancelling our order (after 7 months of patiently waiting) even when we continue to say we did not want to cancel our order. They said we could pick up our money with a 25% restocking fee held back (for NO product to be restocked!) -the following day my husband went in to ensure that our order was not canceled and to again ask for an appropriate timeline. They decided to speak poorly about me To my husband, which you can imagine how well that went over. All of the proof and facts are in writing -a few weeks later they continued to not reach out for updates so when my husband did, they were rude and short to him and all they ever said was "no update". -mind you these people had our cash for 8 months and continued to house to have poor customer service, zero transparency or honesty and couldn't communicate an update EVER -10 days after "no update", we get a call that our couch was in and we could come pick it up that day. -we paid $100 for them to drive the couch 10 min and drop it in our driveway and drive away OVERALL WORST EXPERIENCE. Do not be fooled by their cute furniture. Everything in the store has a sold tag on it and everything has a "story". I am unfortunately not the only one that has had This experience. As I continue to talk to more people, everyone has had a similar story with them. I am writing this to make sure you avoid the headache and nightmare that we went through since no one gave us a heads up. read more

Back home gave us an amazing experience with buying our couch. We looked near and far to find our perfect one and even after taking one home that didn't fit in our house they helped us through the process of finding one that did. We are so in love with it and cannot wait to see our dream couch once it arrives. Rhonda gave us amazing costumer service and was very helpful. She is friendly and extremely kind. We will definitely be going back for our future furniture needs. We love them! read more