I ordered a bed frame online from their website and tried calling two separate days to schedule a…read morepickup time. Both times I called they could not locate my order and would tell me they would call me back, but would never call back. It took nearly a week later for them to realize that they didn't even have the item I ordered in stock and to offer me to buy something else that they did have in store. After letting them know that wouldn't work as I already had the mattress, I had purchased a bed frame, they let me know they would be able to issue a refund and that this would take 3-5 business day. It has since been two weeks later and I can't event get them to answer the phone anymore. Finally today after An 15 business days later, my refund has been issued!!! Only issued!! I'm very disappointed as I was trying to support a local business. I will never attempt to come here again.

I would give 10 stars if I could! Emma was amazing and super helpful! We had visited I don't know…read morehow many different stores looking for the perfect sectional and saw this place I had passed a million times...stopped in to look and boom! Found our perfect sectional, they actually had in stock!, paid for it and it was delivered within the hour! Delivery guys were super professional and friendly too! I would definitely hit up this hidden gem for your next furniture purchase!

Walked in with my two energetic daughter's and I was asked if I needed help right away. I had my…read moreapplication in hand, but it wasn't completed. The lady , I forget her name I think it was Rebeca. She offered me a seat and to take my time to fill it out. She even gave my daughter's sticky notes and pens to draw, so nice. Even though my daughter's we're jumping on the furniture, and I was trying so hard for them not to, they didn't seem to mind. I'm saying this because some places people just get attitudes and say "please no jumping, or no running" but this place was understanding thankfully. I walked around a few times, there are some cute furniture sets and beds. And I chose my favorite one. They were able to deliver the next day in the morning, earlier than said. But they also told me that if anything opened up the same day, they would let me know and deliver same day, which was very thoughtful. Overall, the paper work is easy, they explain payments and other information to where you understand. And they also check up on the day they deliver for a confirmation delivery. I do though apologize because I wasn't fully prepared honestly. I didn't have my ID and they accepted that I did have a picture of it on my phone. Great first experience. Awesome customer service. And kids friendly . I definitely recommend Brianna's Home Furniture to whoever needs furniture. I believe they said they have a second store in a different area in Modesto as well. Will do future purchases with them. Thanks to everyone that helped me and the delivery men too! BTW my husband loved them! Thank goodness because he's a picky guy.

Ok these people have nooooo shame.. i had left a negative review based on my negative experience…read more When i went to pick up my mattress the guy said he couldn't give me my stuff until i removed my review!! So i removed it and promised i will put a awsome review. That got me my mattress and now im posting nothing but the truth about my experience with this place .. SHOP AT YOUR OWN RISK

This is an overdue review from when this store was located on Prescott Rd in Modesto. My family was…read moresofa shopping and after many stores we came to this store. The prices were cheaper than other stores, but the quality was just okay. The furniture looked good so we went for it and got it. It was delivered on time and it settled in well in our living room. It was a leather sectional with four recliners for only $1100 which was a damn good deal. After a few months, though, the strings on the recliner broke off. The service was good and were provided with new pieces but unfortunately those didn't last very long, either. The salespeople were friendly and the whole process for us had been hassle-free, so the store is a good one. Quality wasn't that great in our purchase, but it is my understanding that they had merchandise here of varying qualities and prices to go with it. It's a pretty reasonably priced store, though, so if you're furniture shopping and on a serious budget, try out this place. The salesperson wasn't too pushy, either. (I get a little freaked out by pushy salespeople and my first instinct is to run.)

Best furniture store in Modesto great prices awesome service. Dillan is friendly and helpful:)read more

Tony provided exceptional service. I continue to return because of the great service I received…read more Thank you Tony and I will be back.

don't waste your time coming here horrible customer service and just rude I told them I wanted a…read morebeige couch got grey can't get a refund and for an exchange they're charging me extra 800 my chairs came with staples where u rest ur back on didn't want to give me a refund after awhile they agreed to but not the couch!! they said everything would be here in may it's now June and the lady now said July nothing but a scam and play in your face and won't give me my money the couch still has the tags we used it like twice I'm not for most of the time and my fiancé works

I am writing to express my deep disappointment and frustration with my recent experience at Modesto…read moreFurniture. My visit to your store left me with an overwhelming sense of regret and disbelief at the level of service and quality offered. First and foremost, the customer service I received was nothing short of abysmal. From the moment I walked through your doors, it was clear that the staff had little interest in assisting customers. No one offered any guidance, and when I finally managed to track someone down, their knowledge of the products was shockingly limited. I expected a professional and informed sales team, but what I encountered was indifference and incompetence. Furthermore, the condition of the furniture on display was appalling. The items were either poorly maintained or outright damaged. It was disheartening to see such a lack of care for the products you are selling. When I inquired about the condition of a particular piece, I was met with vague answers and deflection. It was evident that honesty and transparency were not priorities for Modesto Furniture. To add insult to injury, your pricing strategy is nothing short of predatory. The exorbitant prices for subpar quality left me questioning the integrity of your business. It is disheartening to witness a company taking advantage of customers who are seeking quality furnishings for their homes. In conclusion, my experience at Modesto Furniture was nothing short of a nightmare. Your store falls far short of the standards one would expect when making an investment in furniture. I strongly advise anyone considering a visit to your establishment to think twice and explore alternative options. Your lack of customer service, the deplorable condition of your merchandise, and your pricing practices are a disservice to consumers. I sincerely hope that you take this letter as an opportunity to reflect on the improvements your business desperately needs. Customers deserve better, and I trust that my feedback will not fall on deaf ears. Sincerely, Thomás UPDATE Modesto Furniture's inability to handle negative reviews raises serious concerns about their commitment to customer satisfaction. In today's interconnected world, where customer feedback plays a pivotal role, a company's capacity to accept criticism constructively is essential. When a business reacts poorly to negative feedback, it not only damages its reputation but also suggests a lack of accountability and a refusal to improve. In the competitive furniture market, customer trust and loyalty are paramount, and a failure to acknowledge and learn from criticism can lead to a decline in customer satisfaction and trust. Just trying to help but I guess your ego doesn't allow it.

Anthony never fails to deliver amazing service. From the moment I walk in, he's welcoming,…read moreknowledgeable, and genuinely cares about helping me find exactly what I need. He went above and beyond to make sure I was satisfied with my purchase, and the quality of the furniture here is outstanding. It's rare to find someone who combines professionalism with such personal attention. I highly recommend Anthony and Modesto Furniture to anyone looking for great pieces and even better service!

Purchased living room, bedroom furniture 10 years ago. Going back to purchase new living room…read more Excellent Quality and service!

My wife and I walked into Ultimate Furniture to look at recliners. We simply wanted to browse, not…read morereally intending to make a purchase today, but just wanted to see what was out there. However, things changed after we met Jennifer. She greeted us very warmly and took us around her store to see her selection. We found one that we fell in love with, but it was out of our price range. Jennifer was very kind and worked with us on the pricing to get it a lot closer to what we could afford at the time. The entire experience was so wonderful that we ended up making the purchase! It was delivered the next business day. The delivery itself was performed quickly and with precision. Jennifer called me at 8:58 in the morning to let me know that they were on the way to my house. They arrived before 9:10 and were finished with assembly and departed before 9:15. Jennifer and her driver were very pleasant and efficient. We couldn't have asked for a better overall shopping experience. We will definitely be back when it's time for a new sofa. Thank you Jennifer for such a wonderful experience!

Very pleased with their service. They delivered the mattress I purchased quickly, no wait. The…read morestaff was friendly and honest in their presentation of their product. It was a pleasant buying experience. Satisfied customer from Hilmar CA

Local family business that I purchased furniture from and it lasted for years! Got kid's bedroom…read moresets and dressers and all solid wood. I'd definitely recommend.

Cute furniture-- bad costumer service. Won't be coming back, or purchasing the things I liked…read moreinside for the simple fact of customer service.

Back Home Furniture is literally my FAVORITE furniture store on the ENTIRE PLANET!! Every time I…read morehave visited the store, I have been greeted and treated amazingly. The store owner (Rhonda) is so kind and helpful, and has impeccable taste! She is never too busy to answer questions or give amazing decorating advice. She also has been generous with her prices when grouping items, which never happens at other furniture stores! The furniture is such great quality and I would probably just buy everything in the store if I could! I couldn't be happier with all of my purchases and will be buying many more items in the future! I LOVE this store!!!