Came for a routine eye exam that was covered by my employers insurance. Had a small change to my…read morevision prescription. Bought new glasses from Bob and Kevin in the visionary. Overall a good experience!

Dr is way overbooked and had missed a major issue (retinal detachment). He got lazy and presumptive…read more- as did his staff. Multiple calls and phone conversations of my problem left me with continued decreasing vision and incorrect phone misdiagnosis. Then when I forced my way into an appointment - after I told him my eye was blind - he did find the issue he sent me to a hack specialist that was better at treating dogs. Terrible recommendation. I did my own research and easily found the best eye surgeon around. If you're having vision problems - don't go here. They do have a nice selection of eyeglasses

Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

They didn't know how to correct my vision issue so they dropped me as a patient. Instead of trying…read moreto help me I guess it was just easier to deny me help with my problem.

From the owner: The mission of Visionary Ophthalmology and Cataract Care is to promote the ocular health of our…read morepatients. We strive to deliver our services efficiently, using the highest level of technology available to us, and seek to deliver our services with compassion and understanding.

Oh yah DONT GO. You could prolly schedule an appointment somewhere else drive there get everything…read moredone. Drive back and I still wouldn't be done with my appointment

Referred by a friend for an issue I was having. Beautiful office space, reception staff very…read morefriendly. The nurses and doctors I saw were professional and through. I felt very well taken care of as I was a bit nervous, the bedside manner was great. I have referred my mother her for a second opinion on an issue she is having and I expect she will have the same experience.

On Main near Harlem is a standalone building with this eye dr office inside. Parking is in the…read moreback and there is plenty of it. I was surprised the doors were not easier to open, especially given the average age I saw in the waiting room. The waits are pretty long here. A little surprising given they require you to be on time. Waiting room is reasonably comfortable and once you see dr it's a good appointment.

After a serious head injury that resulted in the loss of one eye and damage to the other, I was…read morereferred to this doctor. I traveled over 2 hours from my home in Corning. The wait was always very long, but when it came to my turn I was the most important person in the world to the doctor at that time. Never felt rushed. I had multiple surgeries with them over a couple years, and was never disappointed. I wasn't willing to compromise my remaining eyesight to be rushed through an appointment just to keep on schedule. It's been many years since I have needed their specialty of service, but I can't imagine that time has changed the way they do business.

Great customer service, would come back here again if I had to in a heart beat…read more Very prompt appointments and great with working with people

I've been wearing glasses since I was 9 years old and I'm glad I finally got LASIK. The procedure…read morewas no more than 10 mins, with some slight irritation later that day which I really just slept through. Next day I feel good as new WITH 20/20 VISION. Incredible. I highly recommend!

My son was referred here for an injury he suffered playing hockey. I can't say enough about the…read moreprofessionalism in the level of care he received. Being an emergency end of day referral from Atwol, basically squeezed in on a Friday no less! Many tests, thorough exam and consultation. More tests, time taken to explain thise tests and what to expect. Just fantastic. Your eyes are precious and this was scary!!! I consider him being referred here a blessing. We are 3 visits in and he has many more in his future. I expect the experiences will be consistent. He has a long road ahead and the outcome is still uncertain until the healing is complete, but I feel he is in good hands with a physician who cares.

I see Dr Ram at Retina Consultants, for an ocular nevus. The entire clinical staff is top-notch. Dr…read moreRam is very patient, explains everything and always calms my fears. The only issue I have here is there is one person checking everyone in, and this is a very busy office. Paulette, I believe her name is, is the person in this role. She needs to stop loudly complaining about the "new computer system" and speed up her own processes. The long wait to check in is due to her need to kvetch to the other woman(who checks you out), and Paulette does it with every patient. Most of the people seen here are elderly, and if you arrive later in the day, they will be quite backed up. Plan accordingly. I love Dr Ram, and all of the clinical staff.

I have been very pleased with all the Dr's at Pollack Eye Care. They are very patient and took the…read moretime to listen to my specific needs and then provide awesome service. My entire family comes here.

Saw Dr. Pollack for my annual eye exam. A visit to Dr. Pollack's office is always low stress. He…read moreruns a very smooth operation from check-in to check-out. I do have to say that Dr. Pollack is the friendliest and easiest to talk with among all my Doctors. Him and his staff clearly explain,in understandable terms, exactly what they are testing and what the results are. I have been coming to Dr. Pollack for many years and would never ever consider changing. There is also a an eyeglass and contacts store right in his lobby. It's really convenient. Of you are looking foe a great eye doctor, I highly recommend Dr. Stephen B. Pollack, Doctor of Ophthalmology.

Although Dr. Lee is a great doctor when he doesn't cancel his appointments. I have had five of my…read moreappointments canceled at the Niagara Falls Retina specialist office in the past year, usually because he's taking the day off and recently he's taking the week off. when they give you another appointment, it's usually months down the road, instead of fitting you in and moving other appointments around. I feel when you have a serious eye condition like AMD It should be watched closely. Not sure what's going on with him, but I finally had enough and scheduled with another doctor. Unless he has an illness of his own, I don't feel that his patients take priority over his own personal life.

Dr Paul Lee performed emergency surgery on me for retina detachment. Faced with sudden loss of…read morevision was certainly disconcerting and Dr Lee diagnosed my detachment and presented options and risks in a most thorough and professional manner. I opted for immediate injection of a gas bubble in the affected eye. This was followed by 3 sessions of laser surgery needed to weld the retina back in place. It as not comfortable to remain still in an upright position for a month as instructed by the good doctor, but I am sure glad I did! After 6 weeks and 3 surgeries my vision is returning to normal. I am indebted to Dr Lee for his demeanor, expertise and skillful treatments. Thank you! Thank you! Thank you!!