This place is closed. My friend and I came from Salisbury to look at pools for her home and there was a sign in the door saying they were closed. No notice on their website, here or Google. Thank God we also came to Concord to go to Concord Mills or we would be seriously mad, especially when. You have money to buy a pool today. read more

I live in Concord NC now I have been waiting 14 months for delivery of my hot tub It has been fully paid for very dissatisfied read more

Not a good company to buy a pool from. Communication is terrible.

I would say the sales side was great. I would rate the sales gentleman five stars. I called for service afterwards. Never got a callback. They had something with the acrylic to come and fix. No one has called or reach out in anyway. Was also told I would get two years free of chemicals...never got them. Told by the installer that he would give me two more years of chemicals for having to change dates of installation. Communication was terrible after the sale. They don't do what they can to button up deals. read more

Thinking of a purchase? Beware BYL, NC includes horrors from absolute incompetence to theft, no warranty, no responsiblity for property damage or $$$, lies, sleezy attourney..... My pool was improperly installed and collapsed. Spare yourself...... read all the reviews - they manipulate them to endorse the nightmare they call a bussiness. read more

We bought a SPA 2 1/2 years ago. It did take 6 months to get it but we were well aware frm the start it would! We have been enjoying it for 2 years now and have never had ANY problems. From sales all the way to installation there has been no issues! We love our spa and Backyard Leisure so much we went back to them and are now waiting on our Alaglas inground pool to be installed! Thanks for your patience with us Brandon. Hardest part of this process has been deciding which model to get and Brandon has been awesome! read more

We highly recommend Backyard Leisure of Concord NC. We couldnt be more pleased with the hard working, knowledgeable, and friendly install crew. The store staff is always available for our numerous questions regarding pool care. They too want us to have quality and successful care for our pool and arecalways eager to give us one on one demonstrations for quality care. L&K Brown Mooresville NC read more

Do not buy from Backyard Leisure in Concord NC if you want ANY service after the sale. I bought a Hydropool Serenety Spa from Brandon at this location. There was a technical change requiring different filters for this hot tub. Brandon (the store manager) has been unable to provide me parts nor information that will allow me to adapt my $10K hot tub to the new parts (old parts are discontinued). He has ineptly fumbled this issue for 6 months. I've made over 20 calls and multiple visits to his store and he continues to say "He's Working On It". He DOES NOT return phone calls and his staff is helpless as they are clueless on this matter. I asked to escalate the matter and, in his incompetence, Brandon refused, saying "He Is The Person Who Will Fix This". Fast Forward - after 6 months of dealing with Brandon's incompetence, I called another Hydropool Dealer who solved my problem in 5 minutes. They sent me the Service Bulletin (which was published in 2021) and the necessary parts to adapt my hot tub. After 6 months, I am finally able to use my hot tub again. Hydropool has good products, just DO NOT BUY THEM (OR ANYTHING ELSE) FROM BRANDON AT BACKYARD LEISURE IN CONCORD, NC. read more

Do not do business with these people, they are crooks and are trying to steal my money. I placed a deposit of over $5,000 for a hot tub, and shortly there after my situation changed and I no longer needed it. I called and explained this to the sales manager on October 1, and told him that in NC it is illegal for them to keep my deposit if we don't complete the transaction AND I had it in writing from them that it was refundable. He asked me to email him the documentation, which I did. I have not received a single call back from anyone since then. I have gotten a few employees and the occasional manager on the phone, but no one has provided me with any information. It has now been 37 days since I requested a refund of my money, and despite leaving over 15 messages for the woman named Cindy that everyone has told me is in charge of the refunds, she hasn't once even had the courtesy to return a phone call. I finally had to get an attorney involved today. I hope they don't respond to his letter so we can sue them, because I would love for them to have to cover court fees, attorney fees, interest, lost time at work dealing with this headache, and anything else that will be quite easy to prove. read more

All of our dealings with Brandon have been nothing but great. He takes the time to answer any and all questions, has never pushed or rushed us. We originally purchased a hot tub from him in 2021 and delivery time was well with-in the timeframe he quoted. We were discussing an in-ground pool with him at the same time but due to a couple of life factored we had to hold off. Over a two year period we have had discussions about the pool with him and he has always been understanding and never pushed to close the deal. A month ago we finally decided to take the plunge so I called him again and asked him if he could take a look at our home to ensure we would not have any issues with install. He came out with-in three days, spent a good bit of time exploring various options with us and answered some of the same questions he had heard for two years again. This time however we said let's do it. I am in the customer service business and Brandon and his approach is why we are sticking with this company. Give them the opportunity to serve you. read more

I'm giving them higher than I want right now I oh because the buying experience was pleasurable at the Concord office and Eric was very helpful at finding the right tub. Once caveat though is if you get the one that takes a 240 volt be prepared to pay around 2k for an electrical outlet if your panel is not anywhere near where your tub will go. As for the Installers more can be desired. Eric promised us that they could poor a cement slab for us. We explained it was sloped and he says no problem except it was. When the installers arrived to pour the cement they said they couldn't do it and they would have to take down the fence, pull in a bearcat and etc for extra $$$. Mind you we asked several times beforehand and always got a no problem response. So we went plan B to build a deck. For d tea $$. The installers delivered the hottub so it's now in my garage. They couldn't do it then so they scheduled to install the cement footings on Thursday and finish the deck on Friday. Well they showed up very late on Thursday ready to pour cement! Mind you these were the same guys out there before so they should have known better! So I insisted they get started so they dug holes and went to lowes and bought wood and they installed the footing (not cemented yet) and framed the base but not all of it. They promised they would come back the next day and call me before hand Well it's Friday no crew no calls no returned messages -nothing. They don't work weekends so I'm left with a hottub, A partial built deck and no end in sight. So at this point right now I cannot recommend this company at all. Hate to say this but I should have went elsewhere. So consider this your warning! An update: Three days later and after multiple messages left still no call back. When it rains, they will have to redo the part they did because of no cement. I've put them down to one star because I now lack faith it will get done in a timely manner. Apparently other projects money is more important than ours. Last update: it's been a couple of months now and we have the hot tub up and running. To solve our problem they hired an outside deck company to come out and build a custom deck at no extra charge. A couple of days later the BL crew came up and hooked it up to our wiring and set it up at no charge. I've had no further complaints since then. It was more than a 3 month ordeal so don't believe the commercials that they will have it set up within a week because it's not true. I appreciate the custom deck but in lieu of what it to took to get that it is a little too late. If you decide to buy with them anyway get everything they promise in writing so you won't have to go with what we went through. As for the hot tub itself I can't be more pleased with the unit itself. read more

DO NOT, DO NOT, DO NOT... I REPEAT, DO NOT DO ANY KIND OF BUSINESS WITH THIS COMPANY!!! We have had a year long horrific experience with one thing after another going wrong, from install, to pumps failing, to now a leak that has in turn collapsed our pool. They are claiming it is our fault due to the wall they dug out collapsing on our pool. The only solution they could come up with is for us to buy a new pool...WHAT?!?! We are in the process of legal action & hoping this review stops another person from stepping foot in this place! JUST DON'T DO IT!!! read more

Great work on my new spa Thanks! Backyard leisure pools and spas. Good costumer service and very knowledgeable. Many choices of spa and manufactures to choose from. I highly recommend if you are looking to buy a pool or spa that you stop in and take a look for yourself. read more

Backyard Leisure - Loving my new spa. Thanks! Backyard leisure pools and spas. Great job on install. - Swimming Pools Near Me - Concord, North Carolina

This is the worst experience I have ever had with any type of project. There is no customer service, and that extends from the owner to the branch employees, I have spoken to them all. What I have ended up with at this point is extreme frustration and parts to a pool laying in my yard. What they have ended up with is my money. read more

We called Leisure Pool because we needed work on our pool they gave us the name of a guy named Darren. He came out to put liner in our pool by himself. I ended up having to help him and when he was done we had huge wrinkles in the bottom I questioned him several times and he assured me once pool was filled they would be gone. He also broke the panel around my skimmer. He said he would be back to replace it and finish putting trim back around the top of the pool. I NEVER heard from him again! I called left messages and nothing! Wrinkles never came out! So decided to try and get ahold of him this year figured he wouldn't recognize my number which he did not. He then told me he would be out today to fix it. Again a no show and now will not answer my text or phone calls! SO BUYER BEWARE! My next call will be to BBB. read more

This is not the place to purchase a hot tub. We ordered a spa pool May, 2018 and paid in excess of $16K for our tub to be delivered by July 7, 2018. We were then told one day before delivery that the tub was not ready and would be ready by 7/24/18. Well we opted to take a like kind tub just a different color. Tub was delivered a few days later. Unbeknownst to us this tub was a floor model. We requested that they correct this mess and we promised the tub that we originally ordered. Well the 24th has come and gone. Through many phone calls they final said they would deliver today. That came to pick up old tub but didn't have enough crew to remove and replace tub. The delivery crew just left. We still do not have our tub however they have been paid. We have called the owners and they have yet to return our calls from last Friday. I've attached pictures. Would you pay over 16K for this? read more

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We have been trying to get them to come out and fix a leak in our pool for the past year and a half, they came out once and patched, which took me over a month to get anyone to come out, it is still leaking and it looks like another month before I can get anyone out. Also ignore my calls and messages. I may have to pay another pool company to fix it and fix it right..which I am NOT happy about. I have to keep adding water from my well, to keep pump going, and that is NOT making me happy either. read more

I purchased my pool 5 years ago and have enjoyed it more than I ever knew I would. I had a neighbor ask me where I got it and referred them to Backyard Leisure. They purchased a pool (larger and more expensive than mine) 2 1/2 months ago and they still have not installed the pool! My neighbor found their own installer and it is FINALLY going up today!! I'm so disappointed that I sent them as a referral! Not happening again. I will use another company for my next pool! read more

We chose BYL because we wanted the best in above ground pools and we thought BYL was the way to go . We were exited as in years past we had the INTEX pool and wanted a upgrade and thought this would work well for us. These BYL pool liners are cheap not well made and want last. Since the install at the end of April 2021 we have had someone come out twice @$300 a visit to patch holes as of today we have had 4 holes to be patched and as of last night we have found another. The actual frame of the pool has shifted and there are gaps between the side walls and the rim of the pool. The grading was less than par so the pool was never level to begin with however no one would listen when I called to let them know. Between the cost of the pool itself, the repair guy not affiliated with BYL and the cost of repairs, the cost of filling the pool I could have had about 10 24ft INTEX pools from Amazon. Will and Brandon will tell you all you want to hear while in the store but follow up phone calls and complaints will not be handled. Please do your research on this company. If you are wanting a high end pool just invest in one otherwise you'll be like me making payments on something you can't use. They sold me the pool and less than a years worth of fun isn't worth the investment. I have owned 3 24ft Intex pools in the past and never had any issues with the liner only the side walls rusting from the salt water that was another reason we went with this model as it said it was a lifetime warranty on the sides. Oh it'll last you a real long time and if not here's your paperwork they said. All those other Intex pools combined never cost as much as this piece of junk. Don't let them talk you into the interest free financing through Greensky you'll make the payments on time for a pool that want outlast the payments. All the paperwork they give you to lead you to believe you have some type of warranty is a farce. Don't fall for the gimmick as I did. I hope this review if nothing else helps hard working people like myself not fall into the money pit like I have , I should've bought a INTEX $1200 pool and went on a vacation. read more

Where to even start.. We have pretty much had problems from day one! When we went in to purchase the pool we COMPLETELY EXPRESSED that we have NEVER had a pool before therefore we knew nothing about how maintain one, our sales guy (I am not going to name names) stressed to us that that was no problem that if we had absolutely any questions about the pool or chemicals they would be more then happy to walk us through it. So imagine my surprise when I bring in our water for the first time to be tested and I am treated like and talked to like a complete idiot. I was made to be like I was 2 feet tall. For the record the "guy" who tested our water was not the same who sold us our pool. I have to say I experienced the worst customer service that I have ever received. He was a younger guy and was very detached and you could tell he genuinely did not care to help me. I expressed multiple concerns we had and was told "not to worry about it." He also gave me a print out showing our pool was low on multiple things but didn't care to help us figure out what we needed to do to fix the problems. As a mother I have 2 kids that will be swimming in this pool I would like to know that the chemical levels are where they should be for their safety. I do believe at this point all they care to do is SALE you the pool they could careless about helping you maintain it. read more

Total RIPOFF. Me and the Hubby casually went in to look at a hot tub. We looked ay more than a few and our eye landed on the MAAX481 (BlueShell). The Sales person Brandon Mullis was a bit pushy, but no more than usual for a sales person. There were several prices on the tub, however, the display model was listed at $9899.00 cover and delivery included. Personally I thought that was a bit pricy so I did my home work and found the MAAX 481 listed in several places for under $8000.00 with cover, delivery, setup not to mention a 5 year full warranty. At this point our sales person was more than a little warm under the collar. Telling us this and that thing to make a sale. However, when he came back over and said the best he could do on the tub was $10,300.00, short of say kiss my ass we departed. Remember Backyard Leisure your not the only place in Charlotte we can spend our money not to mention get better service, attitude and a better product, consider this a sales you lost I'm sure among many. Personally I recommend anyone shopping for a hot tub to avoid Back Yard Leisure RIPOFF RIPOFF RIPOFF. read more

We started looking for a new spa back in June of 2017. After several trips to Backyard Leisure in Concord NC, and the excellent help we received from the salesman we finally made our decision. We chose the Bullfrog A8D for its quality craftsmanship, warranty, and size. The spa was delivered the first weekend in August as requested and setup took very little time. Being a first time spa owner we made several trips back to the store with questions and or concerns. The response given by the Backyard Leisure team was outstanding. I would highly recommend a visit to the store if you have any interest in become a spa owner. read more

Ashley was extremely helpful and professional. The installation crew was quick, courteous, and friendly. The Odyssey Spa by Dream Maker we purchased has been very enjoyable for our family. Thanks for making this an easy purchase. read more