READ THIS: It took me a few days to even find the words, I'll try. I was desperate to get my 75-pound doodle groomed after chemo treatments and before he started 20 days of radiation for cancer. I waited too long and had such a small window, but Shell squeezed him into her insanely busy schedule just simply out of the kindness of her heart. When I picked him up he looked incredible, easily one of the best grooms he's ever had in nine years. Then, when I went to pay, she told me she was covering the entire visit. I tried to argue, I was so determined to pay and tip her big, but she wouldn't budge. She just said, 'You have enough going on.' I completely broke down crying right there. I've told this story to so many people this week and I cry every single time, watching them tear up too. *Shell, your talent is amazing, but your kindness and compassion is what I'll never forget. You'll be seeing a lot more of us. Thank you from the bottom of my heart. Everyone needs to go see her, she is so worth supporting. "WHERE PETS ARE TREATED LIKE FAMILY" read more

Backyard Pet Spa & Boutique - Happy Cobber Dog rock'n an amazing groom. - Pet Stores Near Me - Roseville, California

Have brought my 2 Yellow Labradors here for enzyme baths, nail trims and brush outs. The dogs smell so fresh after the spa treatments. Nice people own and staff the business. All of them I've met are thorough professionals. Highyl recommended. read more

Super nice and knowledgeable staff!! Came for a cosmetic dental for dog consultation and didn't disappoint. Thanks again!

I recently called to schedule what would have been my dog's first appointment after reading many positive reviews about this place. A gentleman answered the phone and assisted me with the scheduling process. During the call, however, I could hear a dog crying or barking loudly in the background, and the gentleman yelled at the dog "SHUT UP" while still on the phone with me. That moment didn't sit well with me. As a pet owner, it made me pause and reconsider whether this would be the right environment for my dog. I'm sure they provide good services, and I can only speak to my personal experience during the phone call. For me, patience and gentle handling are very important when it comes to my pet's care, so I ultimately decided to look elsewhere read more

Thank you so much for giving my newly rescued dog scruff his first haircut and spa day! You all are amazing and im so happy you were willing to work with him and are so understanding of his behavior. We highly recommended backyard pet and spa! read more

Great service. Reasonable pricing. And the complimentary bow tie makes me smile every time. read more

Backyard Pet Spa & Boutique - Pet Stores Near Me - Roseville, California

A little disappointing my normal experience with them is typically great, they will try to find times to squeeze you in and their haircuts are normally top notch but just like everything else inflation inflation inflation, this morning they squeezed me in and I've been going there for over two years and they know my dogs and I've always thought they were a bit on the higher end ($$$) for what you can find for grooming, but this time was too much. I dropped them off and like normal it will be a few hours, I come back expecting to pay what I normally pay, and the guy that works there took about 10 mins to explain to me how I've been charged wrong for my dogs for the last two years because they had this lady from the Bay Area tell them that they were not charging enough even though my dogs are small (shih tzu's) they are considered designer pets according to this lady so they up-charged me even more which would have been over$250 for two small dogs and they did not tell me before they groomed my dogs plus there's another fee they charge for using their card system they have ( thankfully I will say he told me before hand so I can save a senseless fee) but they need to let all their clients know if they are going to continue to up-charge or not. Also in this last cut they butchered my dogs chest :/ they charge that much for that...There are other places that will take care of your pets for cheaper regardless if they are designer pets or not and still provide a great service. You just want to make sure before you do anything, find out how they classify your dog or pet because it seems like they are charging more for no reason read more

Backyard Pet Spa & Boutique - My dogs chest got butchered:/ - Pet Stores Near Me - Roseville, California

Maggie had her first appointment here this morning. We did a bath and trim as a "starter test" to see how she would do. Maggie came back to us looking beautiful and we were thrilled she was so well behaved. We will definitely be using Backyard Pet Spa & Boutique for Maggie's regular grooming needs. read more

Backyard Pet Spa & Boutique - Maggie, our 1 year old Sheepadoodle - Pet Stores Near Me - Roseville, California

I walked by this place thinking I'm gonna go in here and write out in front. They have a sign that if your pet goes to the bathroom, they're gonna charge you a fee. I have never been to this place and that is literally the first communication that I get from them that they showed to everybody outside their very front door. I need to tell the manager whoever the owner is that thought that this was a good idea. Are you ready? You literally deal with dogs and quite often you have customers that don't quite train them right. This is a solid central theme to your business. The fact that you won't just get a cleanup kit and clean it up if an accident happens, says mountains to your business. It also says to your foresight in your marketing and how you treat customers. It really really is not that difficult to just have one of your employees clean it up. It takes 30 seconds. It's a very very minimal cost. It also directly improves your relations with your customers to know that you're a little bit flexible and you actually care. Instead, you're being very sterile by putting a sign out front that says this, and that you're unwilling to do it without getting paid for it. How many times does this actually happen? How many customers do you actually have a visit your shop in to pay for service and out of those hundred customers how many of their pets actually go to the bathroom inside of your place? I will bet you you're looking at maybe a maximum of 10%. I would suggest that it's probably closer to 2% if that. So, with all the marketing that you have to do in all the customer retention that you have to do you will actually spend money on a sign and have your employees put it out every day then you just have a cleanup kit and tell your customer so that's no problem accidents happen. I want you to really think about this. It turned me away because it says more than just about going to the bathroom. How much does it actually cost you to just gain one more customer? I will bet you the cost of that far outweigh is just getting a cleanup kit and having your employee employees show customer service. That's food for thought read more

Shell and Tyler are amazing! My dog has been seeing Tyler for a long time now and he loves going there! Shell and Tyler work so hard and they are very trustworthy! It is my favorite place for grooming in the Roseville area! I tell everyone about this place and the amazing staff! Thank you guys so much! We are blessed to have you so close to our home! read more

Backyard Pet Spa & Boutique - Pet Stores Near Me - Roseville, California

We've been bringing our dogs here for several years now, and it's always a wonderful experience. The staff is consistently friendly, accommodating, and incredibly thorough with their grooming. You can tell they truly care about the dogs and the quality of their work. Our pups always come home looking great--and they absolutely love the complimentary cookies they get while they're there! It's those little touches, along with the excellent service, that keep us coming back. Highly recommend! read more

I've been bringing my French bulldog Brinley here for about a year. She is paralyzed in her hindquarters, and they have always been so kind and gentle with her. read more

My 5 month old mini golden doodle had his first puppy cut today. It took roughly 2 hours from start to finish. I'm very happy the way he turned out after his appointment. He smells great and they even gave him a bandana and cookie-so sweet! The total cost was $100+tip. The groomer trimmed his nails, eyes, and sanitary area. I will definitely return. read more

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We just moved to the area and needed a new dog groomer for our 3 year old mini golden doodle, Clove. Shell was super professional, flexible with our schedule, and transparent about the process which made us pet parents super comfortable with leaving our fur baby in their care. Clove's hair cut came out great and met our expectations. read more

Shell did an amazing job making my pup, Callie, comfortable for her first grooming. She is a very anxious dog and Shell handled her with such ease and made me feel so comfortable. I will definitely be bringing Callie back! read more

They are extremely incompetent group. They kept my dog in their shop for more than 8 hours. When I picked him up, he was terribly shaved. Just to say the least. read more

Backyard Pet Spa has exceeded our expectations every time! Our boy Murphy is a "show golden" retriever which means he has A LOT of fur! I've tried many times to wash him myself, but nothing compares to the way their team gets him so very clean. He smells amazing, feels super soft and has so much less shedding after going in for his spa day! Thank you so much Backyard Pet Spa for all you do!! read more

Backyard Pet Spa & Boutique - Pet Stores Near Me - Roseville, California

Very happy with the service and the results of my dog's appointment. Not only did she look good and smell good but she didn't seem stressed out when I picked her up. You can tell all the employees like dogs and take pride in the service they provide. They sent her home with a fall bandanna and a cookie too! read more

Backyard Pet Spa & Boutique - Happy girl - Pet Stores Near Me - Roseville, California

Shell did an amazing job. She handled our pup with gentle care and we will be back. Thanks for making out first grooming easy

My Aussiedoodle is pretty finicky and dances about the grooming table to avoid staff or the trimmers sometimes. The staff at Backyard Pet Spa handle her personality and behaviors well and patiently and have become careful with her thin, connective skin near her hips. I like to get Luna a dog cookie here as well for a treat for her finishing a bath and a haircut and their Blueberry spa treatment package. They also have a nail trim program where you can bring your pup in every two weeks for a quicker trim as the nails tend to not have grown as long a length in 2 weeks as say, 2 months, and the small follow-up fee is a good deal if you have a dog who, when in need, gets your attention by standing up and sinking their long claws (gently) into your arms! read more

They treated my little Yorkie/Shih-Tzu so special, the best grooming experience. Excellent job!! Love this place. It is now my go to for my 8 pound Rocky boy. read more

Backyard Pet Spa & Boutique - Rocky 13 1/2 years old. - Pet Stores Near Me - Roseville, California

Backyard Pet Spa offers a calm environment where or sweet pooch does not mind going in. (not the case in the past) They take time to listen to requests and/or concerns about you fur-child and follows through accordingly. read more

We took our 2 year old chocolate lab here to get groomed for her first time and we loved it! My mom and I use to take our mini white Maltipoos here for years and when I got a dog of my own, this was the only place I trusted to leave my dog at. They take such good care of the dogs and always have done such a great job. Our dog got a deshed treatment as well as the Barkleys spa package and she left smelling amazing and her fur is so soft and fluffy! She got a bandana and a treat to take home as well which she loved. We will definitely be coming here a few times a year for a good deshed/ grooming session. She seems way more comfortable and her teeth are so clean! read more

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You need to be very specific about how long you want your appointment to be. I was not pleased with how long my large dog was with the groomer. I was told it would be 4 hours, turned out to be closer to 5-1/2 hours. When I showed up, she was still finishing up with my dog. The owner did a pretty good job with the clip, charged me to trim his toenails but said he wouldn't let her and didn't want his feet trimmed either, what dog does?? We had extra charges tacked on, but I paid anyway because I didn't know what my wife and Shell had discussed regarding the cost. Needless to say, a tip was not added on to the $139.00 fee. She failed to earn any future business of mine. That also includes referrals, she lost coming from me when people ask. Shell is very nice and I think she really wants to run a successful grooming business, but what I saw was one grooming table right out in the open, and not enough groomers to dog ratio. She has to walk away from the dog to check dogs in. Communication needs to be upfront loud and clear, and any charges agreed to ahead of time. read more

The owner is crooked. She likes to quote one price and charge higher without notice. She has a million excuses as to why she can't do business on the up and up. She will cheat you and get away with it every time. I feel sorry for her workers as they are victims of her irrational behavior as well. read more

This is the best groomer I've ever had! My puppy loves the staff and the staff genuinely care about her. They are thorough, kind and CLEAN! They have a lovely little shop inside full of fun pet treats, accessories and toys! They even have some goodies for doggy moms and dads. I highly recommend you visit Backyard! You'll want to stay and play read more

Backyard Pet Spa & Boutique - Clean baby!! - Pet Stores Near Me - Roseville, California

Amazing job by the team for our Standard Poodle yesterday. Would definitely recommend Backyard Pet Spa to my friends and neighbors. Our poodle is extremely nervous about being groomed and they did a wonderful job with calming her through the whole process. The Spa is also SUPER clean. Thank you for the excellent job. read more

I had an exceptional experience with Shell and Tyler at Backyard Pets! I asked if they would let me watch while trimming our doodle's face, and they absolutely went above and beyond. The owners devoted an entire hour guiding me through each grooming step, including the sanitation cut, paw care, nail trimming, and more. It felt like we signed up for a 1-on-1 master class. Beyond that Shell discussed general hygiene care like how to express the anal glands, pluck the ear hair, and what type of trimmers to use. Their graciousness in allowing me to record the process and the credible expertise of both owners left us beyond grateful. We also learned how to give her Nova Ears ;) It's evident they love dogs, demonstrating compassion and thoughtfulness throughout. Highly recommended!!! Five stars!!! read more

Backyard Pet Spa & Boutique - Tyler describing the technique to mesmerize with the scissors like a metronome. - Pet Stores Near Me - Roseville, California

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Owner Shell tried to groom him a second time but unfortunately I will not be coming back. I asked for a specific wheaten face and shaved a part that was being grown out. I would give another shot but $100 is what it cost for a haircut that I did have to fix once I got home. read more

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I rescued a golden doodle and needed to find a dog groomer in Roseville. I tried a couple and were not happy for many reasons. Then I called Backyard Pet Spa & Boutique & I actually spoke to the owner! She was so sweet & friendly on the phone that I knew I wanted to try her place. This has been over a year ago & I will never go anywhere else! The shop is clean & cute. The employees are helpful & so kind. My dog, Stella LOVES to go for her bath & haircut & she always comes home beautiful & smelling lovely! I've never had any problems & the owner, Shell is AMAZING! You can tell she has such a big heart & love of all animals. She doesn't just provide a service, she provides a safe home away from home that is filled with love & attention. I encourage anyone with a pet to try Backyard Pet Spa & Boutique.... you will be happy you did! Also, if you need toys, baked items, gifts or anything related to animals then this is the place. Shell has a wealth of knowledge & has saved me vet bills by her recommendations. I can't thank you enough for all your love & care of Stella! We both love & appreciate you!! read more

I took my pure bred Siberian Husky here June 2nd, it took me awhile to write this review because I own my own business and I know what bad reviews do but every time I look at my dog for the last couple of weeks it makes me so angry how they handled the situation. In the 6.5 years of me taking her to the groomers this has NEVER happened. I have a normal groomers I go to in Folsom, but it was last minute I needed to take her somewhere and the reviews looked promising. I was very appreciative they got me in same day. When I dropped her off they were asking me what I wanted done to her, I said I just needed her undercoat blown out that's it. They asked about a trim and my immediate reaction was NO you never cut a husky's fur. Then the lady said the fur on the bottom of her paws, I agreed. The fur around her butt area so it's clean after she goes to the bathroom and I agreed. Then she said around her head and I said NO. Then she asked about the feathering on the back of her legs and I said NO. I was very clear I did not want this done, and I was so hesitant but when the girl doing the service came out I reiterated the same thing and I felt like it was okay to leave. I also felt every little thing she tried to add on more and more and it was never explained to me that these things were extra. When I picked her up it was $128 (this is the most I've ever paid, I know prices are going up everywhere and for everything so I'm thinking okay, then I tipped her on top of that before I saw my dog and that was my mistake). I would have no problem paying $128 if they did an amazing job. However that's not what happened. When I got home I cried because I realized they must have cut her after I specifically said NOT to. I called the next day and spoke to a manager, he said I could bring her in the next morning to talk to the owner and that they would watch the camera for the tool that was used so I thought "wow they're taking this seriously". When I brought her to the owner I showed her pictures of what she ALWAYS looks like after picking her up right after a grooming (see photo attached) and showed her in person what was wrong. She showed me the tool used were trimming shears which she knows herself shouldn't have been used, but the girl who did the grooming was new. She asked what I wanted and I said a full refund, she said she couldn't do that because she still got a service done: the wash, the blowout, etc. so she would only refund me the amount of the trim which was $15 and 10% off the next time. Then she says the girl is new and mistakes happen and it's not like she did it maliciously... well obviously NOT! But you aren't supposed to cut a husky's fur!!! It doesn't grow back the same, and anyone who owns a husky knows that. It will take 4-6months for it to grow back and who knows what it will look like. It's a slap in the face that she only refunded $15... what if I cut someone's hair completely off and they were so upset but because they still got it washed and toned that I only refunded the amount of their haircut?? It's not about the money, it's the principle of the matter. As a business owner, I would have handled it differently and just realized that this is a lesson to be learned for next time and I eat the cost of it because I want every person to feel that I did everything I could to help the situation. Not only that, her fur isn't even soft after I picked her up it's dry and brittle feeling. Usually she is soooo fluffy and soft (see pictures attached). Why would I ever want to take her back here? read more

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Today was our first visit to Backyard Pet Spa & Boutique! I loved it! Our Aussiedoodle has a serious dislike for grooming, every aspect of it but the A-M-A-Z-I-N-G team especially Zoe, was great with our Ellie and we couldn't be more happy. The facility is clean, the boutique is adorable and they did a great job! We had some "excitement", Ellie got overly excited when I came to pick her up and decided to dart out of the front door, Zoe literally dropped everything and helped me get her. She was an absolute angel. My pup gave us a scare but overall if it weren't for the quick action we both took she could have ran into a busy intersection. Thank you for all you did today both grooming and helping me catch my crazy girl. read more

Backyard Pet Spa & Boutique - Pet Stores Near Me - Roseville, California

I've been trying to find a good cat groomer in the area, and this place was amazing. The staff were so sweet and did a great job with my cat. The price is also one of the more affordable I've been able to find. They got me in one day after I called for an appointment. Long hair cat bath, de-shed, and brush was only $108! No complaints here. I can tell the staff care about the animals they work on. My cat came back so fresh and so clean!! read more

Backyard Pet Spa & Boutique - My kitty Poncho! - Pet Stores Near Me - Roseville, California

Outstanding customer service. Our twin Doodle puppies decided it would be a good idea to jump into a mud puddle causing irritation and matting to them both. After a few bath attempts and even grabbing sheers ourself we decided we needed a professional to take over. The staff at this pet spa were super accommodating and understanding of our situation. Looking forward to our next visit. read more

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We love Backyard Pet Spa. They are so gentle and loving with our pets. And they are so knowledge and kind.

I am new to town and feel so fortunate to have found Backyard Pet Spa! Shell, Troy and Tyler are very caring and true professionals. After sending out an inquiry on Yelp, I received communication from the owner, Shell and from the very outset I felt at ease. She is very knowledgeable and has a heart of gold. I have a very anxious 4 year old Golden Retriever and they took their time and did a beautiful job of bathing and grooming her and made sure we were both reassured along the way! The spa is very clean and well-maintained with a lot of great specialty items. I would highly recommend Backyard Pet Spa and will definitely return! read more

Backyard Pet Spa & Boutique - Pet Stores Near Me - Roseville, California

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Backyard Spa & Boutique outdid themselves grooming Daisy today 9/30/2023. She looks and smells great! And thank you to the staff for their patience with her and her little quirks. read more

Backyard Pet Spa & Boutique - Pet Stores Near Me - Roseville, California

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It definitely has gone downhill in the last few months. My dog was left waiting for almost 5 hours and I called to find out why. I was told that he was waiting for his trim would be an additional 45 to hour min because groomer is low on staff and owner is helping. That he had been washed earlier that morning and was waiting for someone to cut him. 2 min after hanging up I received a text saying he was ready. They told my husband when he got to pick him up that he never needed a cut because he's short hair. I was told dropping him off a light trim could be done on feet and legs. So he was waiting over 3 hours for nothing ! Another time I dropped him off and 2 min later got a text that he was ready. I called and they said it was a mistake and that he was still being groomed. After 4 hrs for a non hair cut appointment I called and asked to see if he was done. They said oh he's ready. Been waiting for you to come but never got a text. Clearly disorganized. The nice guy before I haven't seen in some time and he was their main guy. I think they have lost some people and that's why so many issues. I called all day today not getting an answer to able to leave a message for a quick wash. Looking for a new place. My dog used to be done in an hour 20 min tops. 4 to 5 hours for no cut because he doesn't need them is just not OK! If they can get their time management skills back it would be great. The disorganization in the front isn't helping! read more

Backyard Pet Spa & Boutique - Pet Stores Near Me - Roseville, California

I've been there 3 times. They seem to have everything you could possibly need! Friendly and helpful customer service.

Backyard Pet Spa & Boutique is such a cozy pet boutique and spa. They have a small showcase of freshly baked pet cookies and treats at the cashier; A fridge filled with raw food, supplements, and even cakes! The boutique is stocked full with dog accessories, and clothing that would fit any fur pal! I booked my 11 week old standard poodle puppy with groomer Shell for a Miami/Summer/Bikini clip. Shell was very sweet, personable, and understood exactly what I was looking for. On arrival, my nervous puppy had a surprise potty accident and the staff were really understanding, which made me feel tremendously comfortable leaving her here for her very first cut! Shell texted me throughout her grooming process after I dropped my puppy off, which was exceptionally helpful as this was my first time taking her for a groom. After receiving photos of my puppy's pre-cut, I had asked if Shell would pluck her ears last minute; and Shell was exceedingly accommodating to that which I was super ecstatic about. Overall I am truly happy with my puppy's Miami clip and also my experience here. I will definitely be doing routine grooms with Shell from now on! read more

Backyard Pet Spa & Boutique - 11 week old standard poodle in Miami clip by Shell! - Pet Stores Near Me - Roseville, California