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    Backyard Specialist

    5.0 (4 reviews)
    Open 8:00 am - 4:00 pm

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    2 years ago

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    Jennifer R.

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    3 years ago

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    6 years ago

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    Southern Leisure Builders

    Southern Leisure Builders

    (11 reviews)

    Up until this morning, they would have gotten 4 stars. To start on a positive note, the crew did a…read morebeautiful job and most of the staff is extremely kind. That's where it ends. When the salesmen came out, I was very clear I wanted French doors. He advised me to get a sliding patio door and upgrade to French doors later which was just insane to me. He told me to consider it and wrote my estimate for sliding doors and said it would be another $1000 for French doors instead. When they came out to take measurements, I reinforced that I wanted French doors not sliding doors. Then when they were being ordered (5 months after I initially met with the salesman) I was told French doors were going to be a $2k+ upgrade and that they had no idea where the salesman got the $1k from. Paul was absolutely wonderful and worked really hard with me to reach a solution and have nothing but kind things to say about him. Now we're in January (this whole process started in June) and when I spoke to Brittany on the phone last week Tuesday to set up install date I asked her what my remaining balance was, she told me $4600 (rounded). But then this morning when I go to pay the remaining balance I'm told they forgot to add in an additional $1600. I've managed 2 offices in my career, a car lot and a flooring company. Never in my life would I ever tell someone one total and then send someone to collect payment and give them a higher total, extremely unethical. I have budgeted and saved and picked up overtime hours for the total I was given and now it's once again "I don't know where they got that number from." Whoever is running their office needs to be replaced.

    We signed with Southern on September 14,2023. As of March 8th 2024 all we have to show for our…read morescreened in porch is a slab of concrete. Communication is non existent it was always us calling them. They use third party contractors. We were told that they it would be end of December then Jan now they haven't called us back yet again.

    Backyard Specialist - patiocoverings - Updated May 2026

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