WARNING / CUSTOMER EXPERIENCE…read more On February 4, 2025, I purchased a Kawasaki Ridge Crew HVAC with cash. After bringing it home and driving it, I noticed a significant vibration once the machine reached about 45 mph. Since something clearly wasn't right, I took it to another certified dealer to have it looked at. Their finding: the tire requires 1/2 pound of wheel weights to balance--or possibly an entirely new tire. As most people know, that amount of weight on a tire generally means something else is wrong. So now begins the process of getting it fixed. Thankfully, I also paid extra for the extended warranty, which you would think would make things smoother. Instead, we are now going on three weeks without a resolution. Each time I call to check on the status, I'm assured I'll receive a call back... which then mysteriously never happens. I also requested a copy of the Pre-Delivery Inspection (PDI) that was supposedly completed before the unit was sold. I was told by my sales associate that it's an "internal document." Interestingly enough, the machine had exactly 0 miles on it when I received it. If a proper PDI had actually been performed, I'm fairly confident the vibration would have been noticed. I'm not a mechanic, but even I could tell something wasn't right. While looking through the owner's manual, I also noticed there is a PDI checklist meant to be reviewed and signed by both the dealer and the customer, with each receiving a copy. So naturally, it raises the question: why is the PDI that was supposedly completed such a secret? Moral of the story: If I had financed this machine instead of paying cash, I simply wouldn't have made the first payment and they could come pick it up. Instead, I paid in full and purchased the extended warranty--so one would assume resolving the issue would be a priority. At this point, the only real question is: how long should fixing a brand-new machine take? Needless to say, I'm not a happy customer. This has simply been my personal experience, so consider this a heads-up if you're planning to purchase one. Good luck.

I recently purchased a new Kawasaki Ridge Crew, about $30,000. When we went to pick it up the turn…read moresignals did not work right. they fixed it, but cost us a couple of hours. I purchased a spare belt ($224) and asked the service desk to walk me thru installing it. He said he didn't have time or a machine, just watch the videos on YouTube. His attitude was absolutely dismissive. He said it was very involved and special tools are required, turns out the special tool is a 17mm bolt. I felt like he was just angling to get me in to the shop at $150/hr. The salesman told me when I bought it that I must use their oil and filters to maintain the warranty. That is wrong, unethical and I think illegal. Terrible attitudes!! The finance guy and parts was the only persons there who were helpful.

No stars!this business is unscrupulous!!slow as molasses,won't call you when you're machine is…read moredone,you have to call them,and they says can perform the work that they cannot.go anywhere also if you can help it.I hear Lewiston Polaris is a lot better!!!!

Went to the dealer for some parts and had a great time with them! They were very professional and…read moreknew exactly what I was looking for. I would highly recommend this dealership for atv/utv needs. Great job guys and I will see you again.

This is a family (a great family) owned and operated business. No telling which member of the…read morefamily you might find! Everyone there was helpful, excellent communication, a nice selection for what they are and extremely easy to deal with. Unfortunately, we weren't able to come to terms on the bike I wanted. I would buy from this in a second!

Wes you rock! You have been so wonderful and going out of your way to help us!!! Special thanks to…read moreJeff for walking with us outside and surprising Austin with his new toy! You both are are rockstars! We will be back again. I'm going to need one for myself!

Fast and awesome work great price stand up dude. My drive belt broke he had it fixed 3 days with…read morebelt coming from IDAHO. Will return in the future

Great service. Knowledgeable. Extremely fair pricing. Only place I'll take my bike. Quick and fair…read moreand trustworthy.

They have everything you need. Clothing awesome their T-shirts are great. Gotta say I love…read moreBillings. The people there are so friendly. Again, I loved their T-shirts.

Called and spoke with the parts person yesterday, 7/30/24. They didn't have everything I needed,…read morebut i figured since i was in Billings I'd buy what they had. Told him that twice. Went to the dealership today. He remembered speaking with me. I again said I would like to get the parts. We talked a bit and I repeated yet again I wanted the parts. Another customer came up and interrupted us and Maynard left me and assisted him. I asked a second parts guy about it and was told, "Oh, we don't stock those." Maynard, at one point, went back to the backroom, I assumed for my parts. I was wrong. I went up to look at used bikes. They had one I was very interested in and was about to purchase it; except for three things; an older, grey-haired, heavier gent was more than a bit rude, a lady I dont know is sales or finance, offered to help but knew exactly NOTHING about the bike. The third straw? I returned to the parts counter, asked Maynard if he'd pulled my parts. His reply, "Oh, you want the parts?" That was it, I said "Never mind, I'm done" So, not only did I not get the parts I was after YOU lost a $15,000.00 sale.

Went in to buy a helmet, awesome customer service and the owner was super helpful!! I will…read moredefinitely be buying more stuff from them!

Ordered apart for my bike, it was shipped and on my door step way sooner than expected! I installed…read morethe part, but I had several questions about the product. I called the shop and the young man that answered my call my told me the owner wasn't at work. He took my phone number down. The owner called me in 15 minutes and answered my questions. Top notch customer service! This type of service I thought was dead! Thanks for the wonderful purchasing experience!