No stars!this business is unscrupulous!!slow as molasses,won't call you when you're machine is done,you have to call them,and they says can perform the work that they cannot.go anywhere also if you can help it.I hear Lewiston Polaris is a lot better!!!! read more

Went to the dealer for some parts and had a great time with them! They were very professional and knew exactly what I was looking for. I would highly recommend this dealership for atv/utv needs. Great job guys and I will see you again. read more

Josh and Robert, the young and old guys there at Yellowstone Polaris know there product. I been going there for many, many years. Buying new machines, parts and whatever else I might need. I'm always treated like a small town atmosphere, where everybody knows your name. I will keep going there many more years to come. read more

If I could, I would give this place a zero star rating. We have been lied to about parts being in, they keep your rec vehicle longer than needed and when we purchased our rec vehicle they obviously could care less about making a sale. Customer service is non-existent here. Although we live in Billings, we will be taking our business to the dealer in Cody, WY from now on. read more

Some of the poorest customer service I have ever experienced. I am a loyal Polaris fan, always have been always will be. This is where they get you they are the only gig in town for Polaris. Actually bought my last sled in Idaho near my cabin just so I wouldn't have to deal with these arrogant people. Have spent over 40k there the last 20 years and when I walk through the door they act like they have never seen me before. Still go in there only because they are close and that is it. I have witnessed on two occasions the owner being rude to customers who where looking for parts on older snowmobiles. read more

I walked into the dealer today and spoke with Robert in sales. I didn't commit to buying anything, but I was really pretty impressed with Robert's courtesy, professionalism, and help. I came in there looking for a Ranger 560-6, and he informed me that for what I was going to do, the 900+ would be a better choice due to the larger chassis, bed, and cabin. I learned a lot, and greatly appreciated his help. I can't speak for everyone there, or the purchase process with them, but so far, I am very pleased. I will be back, without a doubt. Thanks Robert! read more

I would also give Yellowstone a zero rating if I could.they have had my bike 3 months,with no contact from them,a business performing a service for a customer.i have gone down to see them and it's always the same story",we're not done yet".OK they did have to order pipes I'll give them that,but 3 months is way too long!they don't seem to care about customers,they're as bad as Honda.next time I go to Yamaha Hi-tech. read more

Husband bought a four wheeler outright. Said the customer service was zero and they were top of the line jerks to deal with. Also said a oil change was needed after the so many hours and to bring it back and they would do it for $80. Well, that is not to include labor, which turns it into $120. It you could give a business a number in the negatives this would be the one. read more

If I could give them a zero star I would. A few years ago I bought a nice Victory, used, from them. Friends of mine who are die-hard American machine riders led me to the deal. The shop had to put a new tire on as part of the deal. When I started riding the bike over longer rides I realized the back wheel was unstable - hard to explain. I spoke to the shop many times and they were never able to find the problem I described. When I got to Phoenix, AZ on a multi day ride, I took it to a Victory dealer there. The mechanic saw the issue in a second, fixed it, and advised me to have the rear suspension and drive train checked out, belt replaced due to damage done over time because of what he had to fix. Back to Yellowstone Polaris, I spoke to the service dept and to Todd (owner). The service dept saw the need to serve me by checking what happened as a courtesy and make sure all is in order. Todd refused, and said at full invoice price he would be happy to have his service dept check the bike out, but courtesy check will not happen. Well, needless to say all work done on my bike, such as tires, new pipes, power commander, etc, after that was given to Bad Boys, even though they are mainly Harley guys. It came time for my handle bar bushings to be replaced and I thought to give Yellowstone a chance. Well, what a mistake. After having my bike in the shop (well, actually outside the shop without covering it) for 12 weeks, yes, 3 months, they did the job suddenly one day only because I asked Polaris USA to step in and ask the dealer what is up with the delay? For 6 weeks I got the response "we have the parts now" when I called to check. Ridiculous. If you need to invest in a machine, make darn sure you do not do so at Yellowstone Polaris. Todd could not care less about his customers. The mechanics probably know what they are doing, but I feel for them having to work for Todd who runs a business with zero customer service. My friends are buying Indian and Slingshot these days, but absolutely refuse to do so at Yellowstone Polaris. One of my friends actually does his business in Yuma, AZ, and tells Yellowstone about his avoidance of them, and still, Todd could not care less. The amount of money I can calculate spent elsewhere, which could have been spent at Yellowstone by my friends, in 2017 alone, exceeds $250,000 . Maybe Todd is wealthy enough and does not need the business. Polaris, we need good service if you want us to stay loyal to you. If you can, intervene please. read more

I'm definitely not impressed with this place as a Victory Motorcycle dealer. If you have any other choice find another dealer.

I also would give this shop a 0 if that was possible. I bought the demo that was still available the end of 2014. The sales man said to give him a couple of weeks to get the machine gone through and ready to go. I went back when he said it would be ready and as I was loading my Ranger 900 up I flipped up the box and the engine was all covered with mud. That should have been my first clue. It worked fine for a short time and then it let me set about 3 miles away from the cabin, the engine worked but the machine wouldn't move. I took it back and they had to do work on the clutch. It took 3 weeks to get it back and then it wasn't even done when they promised it to me, because they had gotten the wrong part. Back to our cabin which is 254 miles away and again it let me set, this time right in the middle of the ford that I have to cross to get to the cabin. Again more clutch work, this time they wanted to replace the seal on the clutch panel. Now I've already put 1300.00 into this machine. I called when it was suppose to be done and they said the seal had come in but they couldn't find it!! They told me that they would have it done for me before noon on a Friday. At 11am I called to see if it was ready but they said they had something come in that they were working on, how could they promise me a done time and then put someone else ahead of me? I didn't get it back till 5:15pm!! It worked though the winter but once again when I was at our cabin it let me set again! This time I took it to Great Falls and when they took it apart it was missing parts from the clutch and the seal that took so long to get done wasn't there. This is what was written on my work order from the shop in Great Falls. I sure wish this page would allow for a 0 or minus number. Do not buy or get repairs done at his dealer! For a 2 year old machine we have already put about $ 2300. We got a lemon and they will not back us up!! read more