Anthony was helpful and willing to answer any questions for apartment rental insurance for my son…read moreattending college there.

My service from John's agency has been fine. The only minor issue I have is that I'm sometimes put…read moreon hold with a phone call for longer than I would like, but if it's too long, I just hang up and call back a bit later. No problem. We've had relatively minor claims to settle over the years and they have always been taken care of on time and with fair compensation.

Avoid at all costs, They are nice when you walk in the door, but the actual follow through is a…read morecircus of folly. The office will give you incorrect information. They will tell you whatever they think you want to hear. At the end of the day they will never follow through and they will leave you in a bad situation and not have the ethics or professionalism to actually back up what they tell you. We incurred 800 dollars worth of fines from the DMV, had to turn in plates on three vehicles ... and these less than upstanding individuals did nothing to right their wrongs. In the end their mistake has cost us over $3000 They admitted they screwed up ... but have done nothing to help. We just get double talk and "we will do whatever it takes to make this better". But nothing was or will be done by them. They are horrible to work with, as all they give out is platitudes and nicities but never actually do anything when it needs to be done. Please for your own well being, avoid like the plague

billing agent need more profetional and need more training how to behave with customer.specailly…read moretara or sara i forget name

Tree fell on our cottage -They were very helpful and prompt- they had the assessor there quickly to…read morereview the situation and helped move the process along - we hadn't any experience in claims before- so this was a great relief- -

Ramona was amazing. She was fast and professional, with a great sense of humor. I will definitely…read morebe using her services again!

great staff very knowledgeable. Answered all my questions with ease and helped me get my biggest…read morerefund!

We'd been shopping for a mortgage loan for weeks and were actively engaged with four different…read morelenders. The best offer came from a lead bank out of Tompkins County, but they could not (or would not) lock in a rate claiming they first needed an inspection and lawyer's approval before even locking down the rate. We'd financed multiple loans in the past never experiencing this and realtors were telling us this was very unusual. The lender then went on vacation leaving us hanging and despite two left messages with the supervisor we could not get a call back - from anyone. We tried Community Bank as a hail-Mary last minute attempt. Despite the agent planning to leave that afternoon for vacation she was able to lock us in at the same exact rate and fees WITHIN TWO HOURS. No muss - no fuss. They opened up our checking accounts and accommodated us in a number of other ways. THAT'S how you welcome people back to the area and provide excellent customer service. Very grateful for everyone that helped us.

Probably the most passive-aggressive business model I have ever encountered...manipulative to a…read morefault, dishonest and unprofessional. It's painfully obvious they believe they are doing you a favor by doing business with them.

We get our taxes done here every year. Jeff is amazing. He sits down with us and he's very thorough…read moreAsked a lot of questions and he answered all of our questions. Sometimes I feel the price is a little high, but we do have a business and our regular jobs

I was just there to sign up for health insurance and the process was smooth and easy! My situation…read morewas a little complicated but Barbara explained it all in clear terms that were easy to understand. Thanks for making a confusing task a pleasure!