Good place to work with, the auto and home insurance package is very competitively priced.read more

I recently purchased auto insurance (Erie Insurance) from Bailey Place Insurance. The process was…read moreeasy, the staff were very friendly and knowledgable, and the prices were fair. I definitely recommend going through Bailey Place Insurance.

Don't confuse this Ithaca, NY insurance broker with TRUE Property Insurance, which is a reciprocal…read moreinsurer that currently serves 4-5 southeastern states in the USA. I switched to TRUE after USAA increased my Florida homeowners premium by 33% for 2026.

Absolutely the worst insurance company, check the small print, they have a way to deny everything…read more Complete scam of a company!

I use nick romo and am completely happy with the service and pricing!…read more We have auto insurance and hospital coverage with them.

Work with Nick if you want to be lied to and treated like just another income stream…read more We had a terrible experience with Nick's office. After several years of being good customers, paying bill son time, even referring others to work with Nick, he had a massive failure of communication, completely screwed us over, failed to even try to rectify the situation, and it cost us $800 in DMV fees. In short, when our credit card on file expired, we got a notice from corporate State Farm that our car and home insurance was going to expire. I called Nick's office immediately and gave them a new credit card and paid our bill. Unbeknownst to us, the office did not update our credit card, and so the following month the bill was not paid again. Only this time, no notification came from corporate, nothing from Nick, no email, no text, nada. And so our insurance expired for a month and we did not know about it. AND we even called the office twice during that time period with other questions, and Nick didn't bother to inform us that we had NO INSURANCE. We finally learned we were without insurance when we got notification from the DMV that our licenses were suspended! WTF?! We called Nick to find out what happened and he took no responsibility. I went to the office and the worker took no responsibility. There was no attempt to help us, no offer to even split the DMV fine of $800. NOTHING from Nick. Not even an apology for his mistake. Nick said he was legally unable to help us out with the massive financial loss. He sent us a $25 gift card to Chili's, as if one beer and crappy burger was going to make up for his massive mistake. We wrote to State Farm corporate about this wrongdoing and lack of integrity. We talked to one of the underwriters and they informed us that local offices are indeed able to offer compensation or rectify situations financially. So Nick lied to us on top of it all. We offered him one more chance to make good on his huge mistake. Big surprise, he didn't. So we switched carriers. Do not work with this person.

Brad is knowledgeable, empathetic, kind, and extremely efficient. Great guy to do business with…read more Recommend 1000%

Unbelievably bad. I was an Allstate customer for 20 years, mostly when it was Gerry Tillebein's…read moreagency. Then Brad Scott takes over. Not good. I cancelled my policy.

Horrible service! Rude & extremely unprofessional! The representative hung up the phone on me…read moresince he couldn't do his job right. So unethical & morally wrong. I have a claim and the adjuster is extremely slow & inefficient. Few days has passed and still no response or any communication. Not acceptable! Don't go with this company. Not sure how they can keep those lazy & useless employees on payroll.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams.

I've used CFCU for over 30 years. Paid two mortgages with them and a few car loans. They've made A…read moreLOT of money with my money. I paid a higher interest fee over national banks because I wanted to keep the money local, and get decent service. And it WAS. But it ISN'T anymore. They've gone from "OK" to lousy. Here's why: 1) they attached hidden fees to my car loan that amounted to $15 a month/per payment (not including interest), 2) paying bills online was easy. Now that they've changed the online pay to an app (CFCU+), it's very difficult. The app isn't intuitive, nor easy, and includes zero pop-ups of what an icon means. Searching for a biller is now a scroll fest, because the search bar will let you find the biller -if you spell it fully, correctly, as entered. Once you find it, you can't select it. So now, you have to scroll to select it anyway, 3) want to send a message to them online for good service? Well that option is temporarily disabled. Temporarily means for weeks. Give them a call?, prepare for a LONG wait. Customer service was their middle name, now it's their middle finger. If you are searching for a good local bank/CU, look further. That's what I'm doing now. In frustration.

I'd give it a zero stars but it is not an option. I have had my account with CFCU bank for 10…read moreyears. Over the last few years I have had numerous issues with the bank making mistakes. Recently needed to make some changes to my account - customer service was nonexistent. Waiting hours online - representatives do not know what they are doing, providing incorrect info continually, supposedly fixing mistakes but never do, - callbacks never come. Finally had to leave. Do not use this bank.

Since I'm not from Ithaca, I don't belong to AFCU. But, most of my local friends are really serious…read moreabout Alternatives, and for what seems like good reason. The institution is all about supporting financial growth in the community, and as Rebecca said, they treat their members like human beings. They have programs for people who have had trouble with financial institutions in the past, and offer seminars and information on lots of different aspects of personal and small business finances. AFCU also offers free income tax preparation to families that make less than $49,000/year, though I think that exact number probably fluctuates. I volunteered with this program this past tax season, and I was blown away by the level of service and commitment displayed by the folks who run the program. The volunteers work really hard to make sure taxpayers get the greatest possible refund; I rarely saw anyone end up owing the IRS or the state. Ultimately, AFCU is a local community organization that's here to protect you! If I decide to stay in Ithaca much longer I'll definitely become a member.

If I could give them a zero I would. I spoke to two managers and they were so RUDE and extremely…read morecondescending. I was getting hot flashes trying to keep myself from getting out of characters. Disrespectful and acts like you are bothering them. They both rushed me off the phone. DO NOT BANK WITH THEM

billing agent need more profetional and need more training how to behave with customer.specailly…read moretara or sara i forget name

Tree fell on our cottage -They were very helpful and prompt- they had the assessor there quickly to…read morereview the situation and helped move the process along - we hadn't any experience in claims before- so this was a great relief- -

Worst insurance company I ever had .You will be sorry!! Run away .Worst customer service.Gave me…read moreother customers information instead of mine.went in with two cars insured came out with only one insured.Two weeks later I found out I had been driving with no insurance on one of my cars,Do not trust them Would give 0 stars

HORRIBLE CUSTOMER SERVICE! Jen Ecker in the front office is very snotty, condescending, rude,…read moredisrespectful, and shouldn't work in customer service. She smells terrible of alcohol and has been involved in a fatal burglerly. Just who I want handling my insurance! Terrible business!