Gail was extremely helpful in helping me with furnishing for our new home Just moved to anchorage and needed EVERYTHING Gail even came to my house and helped with king box spring set Lovely woman Very helpful Knows the inventory Many items must be assembled read more

Jason Cooper is an exceptional store manager at Bailey's Furniture. His leadership style creates a positive work environment where both employees and customers feel supported. Jason consistently demonstrates professionalism, strong communication skills, and a customer-first attitude. He leads by example, ensuring the store runs smoothly and efficiently while fostering teamwork and high morale. Jason's commitment to excellence makes him an invaluable asset to Bailey's Furniture. Mahalo read more

I don't like going into the show room and have the sells people up your butt the whole time, I told him Sean to back off in a subtle way. But he didn't get a hint! I understand trying to make a sale but give your customers some space! read more

Horrible service they want to know your life history, job history just to give a price . How old are you? Do you have a driver license? I'm asking for a price not a job . Called mattress ranch 80$ easy . Guess who's getting a sale today? Not Diane she would not even let me talk to a manager... Ron Bailey would not like that read more

We had a great experience at Baileys furniture. Sean G laid it all out for you below and I echo him. They get new stuff all the time. The availability changes all the time and manufacturers go up and down in availability as well. We got a cute bench for the entry way, a buffet table, another little table for the kitchen, a murphy bed (queen), a little game table with two stools, AND a bar top table with three stools. We got everything in October and they were doing a PFD sale and everything was 20% or more. We didn't pay that much!! My parents ordered a couch 2 years ago and they waited 8 months for it despite their blaring commercial about not sitting on the floor to eat your dinner anymore because they have things in stock. Well not the one they chose. read more

Well, we had to buy ANTHOHER couch because the last one we bought from Bailey's fell apart. We paid significantly more for a reclining soda this time, so hopefully it holds up. The product was delivered as described, so it checked that box. The ordering process was an ENORMOUS pain in the ass. They must be using a computer system from 1980. They really need to make it simpler. It's a 3 step process that takes FOREVER. LIKE LITERALLY 90 MINUTES. RONDONCULOUS!!! We also couldn't order the one we wanted because it was out of stock... not sure why they keep it on the floor them. Meh. Maybe not their fault, IDK. The cumulative process was annoying. But the end result is we got what we ordered so I guess we're good. But if this couch stops working or falls apart, I'm gonna flip my shit and post and update, because it was not cheap. read more

kind of shocked that I am writing a five star review for furniture store. But I definitely had a five star experience. We came to Bailey's years and years ago but didn't seem to find anything that fit for us. We're moving into our new home recently, We thought we would give it another shot. I'm so happy that we did. We originally came in just to purchase a few items, a wall bed for our spare bedroom but ended up buying a Buffet table as well so happy with the purchase! we also got a beautiful white bench with a few baskets that lives in our front entryway. We didn't want to risk building the Murphy bed or wall bed, what ever you want to call it! Brad was great at explaining and offering support but recommended we pay to have it built we agreed. We also paid for delivery! Delivery was cheaper than expected and it was delivered and built by delivery solutions a local company. They did really well. I saw some bad reviews on build and truly feel bad because I guessing it was not bailey's! Before you post a bad review reach out you will read later I had an issue and wow did they solve it! So we got the 1st 3 items and love them. We needed some new things for the living area and knew we would go see Brad again! No question! We went in and had an idea of what we wanted walked thru with Brad to get the items. We got the beautiful end table in the photos. We had a small issue with we didn't see but it was the last one and had a crack in the middle on the top. Didn't know until after it was cleaned off. Brad got someone from the back that fixes things like this said "ohh yea I can fix that and make the colors match close, might not be perfect but can be done" They said it might take a few days. I said no problem we did come in on a Sunday. They called me hours later saying it was done but needed to air out from the smell. They offered to keep there for me, I would come in the next day to get. You would never know it had a crack! It was so amazing! Honestly impressed they under promised and over delivered! So Sunday I left with two of my 3 items this one above stayed no big was happy it was going to be taken care of. We went home with the items wanted to just get them home asap and not wait a few days for delivery. We put together one of the items and think it was just bent wrong. we didn't notice when looking at the tops prior to leaving not something you would notice. It's ok, but when I went in Monday to pick up my item I realized that i texted the night prior and was given the customer service number to call. Why call i was here. Asked a very nice woman I later found out was Mrs Bailey! dang i meet the big boss and didn't realize. Explained one of the items we took home was not working and we just couldn't get to light up with the table top. She was very kind and asked for my info said let me see what the item is and if we have any. Ohhh yea we have more let's just exchange that for you. I asked if I could just exchange the part that was not working the three bar stools that I built worked great and had no issues. She said no problem and asked if she wanted her guys to build the bar top for me. I said that would be great! She said it wouldn't take to long, I explained that My car wouldn't be able to take both so I would run home with the one item then come back with my dads car because it wouldn't fit. She said hang on one second, she went into to talk to a driver. She came back and said I have a driver that is going to deliver it and the other item to you tonight. She said they will build it then he will call you when he is on his way. I know this is not the norm but wow way to go above and beyond! I thanked her and went home. The driver came shortly after and was blown away by him as well he brought in the fixed item looked amazing. Then brought out the new built item and said take a look I want to make sure it's ok with you if not I can take it back get you another. It looked great! He brought it in then took the one that was not working. Amazing customer service! Great prices and friendly staff! We are not going to go anywhere else! Thank you! read more

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We did two major purchases with Brad Christensen here, both from the Phone for the Power Bed and Chair. Brad was great, he called me several times during the two transactions in the 7 day period. First order was the Bed and the second order was the Chair. Both are just as Brad described very nice and top of the Line. Next Year or so, I will be calling Brad for the Seconal I want for sure. So long story Short here, good People there at Baileys, helpful and attentive. read more

I don't necessarily recommend bailey's... our salesman Neil though... fantastic. He answered all our questions and did everything he could to help. The problem was, baileys sells pieces of things. So, we bought a bed frame that only half is in stock and the other half won't be in for 3-4 weeks. The managers aren't empathetic and basically don't/can't do anything to help you out. They just said if we don't want to buy it, go somewhere else. I don't think I'd come back. But, if I did, it would be to shop with Neil. Would be lower rating if it weren't for him. Would be higher if the managers were helpful or they actually had things in stock. read more

I'm not sure what could improve at this point. I've been a valued customer for 30 years. It's a shame how their quality has gone down so far while their prices have gone way up. I bought a recliner in October 2024. It was one of those that also allowed someone to lift themselves up a bit when getting out of the chair and I should've returned it. Stuffing in the chair began to come out within a month or so. I was ill and didn't have a chance to call Bailey to come out sooner and the stuffing continued to come out of the chair. I had purchased an extended warranty. When I was well enough to call Bailey, I was told I would have to pay $55 for someone to come look at the chair. A young man came out and could see what the problem, he insisted it was coming from the arms, not the seat. After two weeks of not hearing from Bailey's, I called and discovered that the paperwork had been sitting there and, if I hadn't called, it would've been sitting there for another two weeks or more. They came and picked up my chair, took it for repair and brought it back. I was again told the stuffing was from the arms, not the seat now I can tell you that the arms are now puffy again, but the seat which has been a problem since I've had it could not be restored and if I want that I would have to pay for it out-of-pocket. I paid almost $2000 for the chair and I need a pillow on the seat for it to be comfortable. Basically, I have chair that is pricier than most chairs of this type and I feel as though I've bought it from a thrift store. I'll never purchase anything from Bailey's again and they should be ashamed at how far they have fallen in the last 30 years. read more

Be sure to read the BBB and the reviews found here on Yelp. Both services tell a different public story about Bailey's than found among recent Google reviews; indicating buyer challenges, poor customer service and formal concerns. We intended to purchase furniture from Baileys as a result of walking through their showroom and discovering a floor model on sale. Finding the type and style we liked, we sat down and looked more closely at the furniture, imagining its placement in our home etc. As we discussed the selections pros and cons, three different sales people approached us and we discussed delivery costs and other details, but the third salesman behaved strangely and quietly picked up the price sign and left with it as we were discussing the details. We were surprised he left with the sign but thought he was closing the deal or beginning paperwork. The salesman had left in a hurry with the price sign, we learned shortly after, because the Product was apparently priced in error. The salesman had left quickly and snuck the price sign away to the office counter area, giving it to a floor manager to revise the price; both the sales person and floor manager avoided us and another customer who had observed the strange staff behavior too. To add confusion, both of the staff further denied reprinting the price, with a smile, or replacing the sign with a new one with new wording and a revised pricing structure. We left due to the staff decisions and behavior; purchasing our product from a different local furniture store. read more

Baileys is the best. You guys treated me and my family like family. Good quality furniture and excellent quality customer service. Thanks! read more

Bailey's Furniture - Dining set I got the ppl are awesome I love you guys!! - Furniture Stores Near Me - Anchorage, Alaska

BAILEYS FURNITURE STORE IS GARBAGE FURNITURE AND EVEN WORSE SERVICE! I meant to post this a couple weeks ago and the got busy. Bought an almost $2,000 hutch from them. It was a pain in the butt to pick it up. My salesperson person sent me pics of the part physically being in the warehouse and then that night when I sent my friend with the truck the warehouse workers said they couldn't find it and basically didn't care enough to keep looking. WORST PART- when I got the hutch finally the two pieces don't fit together at all. I expected their furniture to be light and cheap but not to the point where we had to shove cardboard in to keep the shelves straight. Terrible company. Conning people into buying things and then once they receive the money then you have to deal with the warehouse and customer service people in the back which they do not care since they know you have already paid and now can treat you like crap so don't be fooled by their amazing customer service inside the store while your shopping because that's not who you will be dealing with when collecting your items.​ Big sign that says "no returns on clearance items" and that's fine but the item I purchased was not fitting together and should have been considered for a trade in for the parts that do fit. I called customer service multiple times and was put on hold before talking to anyone and other times just hung up on. I even asked to talk to the GM and never received a call back or anything. Also there is a sign on the back of the hutch that says the fumes or dust may cause cancer. I wish I would have spent the extra money and purchased from William n K or Sadlers. read more

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Bought couches from them with warranty. Couch fabric started falling apart with in a week! Months later still trying to get them to do the right thing and replace the couch. read more

They shouldn't even get a star. The worst experience I've had as an adult. Our experience this past trip to purchase furniture for our condo in Whittier has been a COMPLETE NIGHTMARE. It doesn't even feel real, I'm in shock how everything happened to us with 2 out the 3 items we purchased. They offered no resolutions or remorse for THEIR MISTAKES. I take that back they tried to fix ONE of their mess ups and ended up destroying our walls in our condo If there is any way I could convince you not to go, I would. Terrible terrible experience and zero respect for this establishment. read more

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Several Negative things to say about this place. But I will say something nice first (as my Mom said if you don't have anything nice to say, don't say anything at all) they do have free fountain drinks and a small play area for kids. The saleswoman that helped us, GG was fabulous. Beyond that, everything else stinks! I had made a previous purchase (living room furniture) that I was happy with. Purchased their "Platinum package" extended warranty. I have filed 5 claims for issues against the "warranty" that is supposed to cover - all have been denied. Come to find out the warranty company has a whole 1.6 stars. This time - DIDNT waste my $ on the "Platinum package" warranty. Purchased three dressers and a bed frame in April. Told all but 1 dresser were in or would be in by end of May. Last piece would be in by end of June/early July. By mid-JULY called to find out that actually only ONLY the bed frame was in stock. The rest might be in by SEPTEMBER!!! (This was purchased in April). I think I'll find another place to spend my money. GG, might want to find a better place to work - one that treats their customers better, as it they keep on this track, they won't be around much longer. read more

This place gave me so much frustration. VERY POOR COMMUNICATION & TERRIBLE CUSTOMER SERVICE!! The incompetence of some of the staff there is really ridiculous. Took 4 MONTHS for me to receive my order after being told 4-6 WEEKS. I understand the COVID situation and things are delayed but that's not even the issue. There was a major delay on one of my items, which was not communicated to me, but instead I find out after calling for an update. I was told an alternative would be to ship was the one they had in stock in Fairbanks which would take 2 weeks, so I agreed. 2 weeks later, I called for an update, but was told that it wasn't shipped yet because it was a lay-away and I needed to pay the full amount before they can ship it. (Again, not communicated to me). Paid it in full and waited another 2 weeks. Delayed again... waited another week. We called and was told they will call us right back. Never got a call back. Finally get a call that it had arrived and we can pick up. We go to pick it up, waited at the receiving dock for almost an hour, only for them to send us away because "they couldn't find it in the warehouse" and they will call us back once they find. Guess what, NO CALL. We called back a few days later to see where my order was, they keep saying "oh it says it's here" and I explained to her that no one called us and last time we were sent away. She forwarded my call to the back where pick ups are just so they can physically confirm it, I get the "Let me check, I will call you back".... you may be able to guess what happened after... NO CALLBACK! We decided to physically go there determined to at least get a manager involved.. guess what, the manager goes and gets our boxes from the back and brought it to us. Their items here are NOT worth the headache and frustration that they will put you through! I will bring my business elsewhere. BUYERS BEWARE!! read more

Who would've thought Bailey's furniture would have so much as far as more than furniture some research Summerlea somewhere to sit at a table and cook it read more

Bailey's Furniture - A dresser elegant stained wood finish and steady balance - Furniture Stores Near Me - Anchorage, Alaska

My elderly parents purchased two recliners at Bailey's for nearly $4K. The recliners quickly became uncomfortable for them and we chose to return the recliners prior to the 30 day return policy cutoff. The recliners are in new condition and still have tags attached. However, we were informed we could not return the recliners because Bailey's is not accepting returns on any upholstered furniture due to COVID. We found this policy unreasonable considering other furniture stores like Sadler's and Lazyboy are accepting returns on upholstered furniture; and most local clothing stores are accepting returns. We were completely fine with a 25% restocking fee, but to no avail. The experience has put our family in a bad position as the recliners won't be used, and now my elderly folks are out nearly $4K. Some treatment for repeat customers over the past 30 years... To make it worse, the Bailey's Management Team was completely unresponsive to e-mails, and when I was able to connect with someone in customer service they were unwilling to reconsider our return request. Our family definitely won't be buying from Bailey's again given their poor and unreasonable treatment of the elderly. read more

If I could do negative 10 stars I would. THIS PLACE IS TRASH. Their sales people will lie straight to your face, managers act like that's "not how they do business". This a load of crap. I bought a loveseat, couch and recliner from them. Christopher Marko was our sales associate. He saw two females and decided he was gonna try to take advantage of us. As in try to lie to our face just to get a sale. It began with him being friendly and helping us pick out what we like and what we don't. We after 3 days, and multiple trips to the store, we settled on a 3 piece set. A love seat, couch and recliner. We bought it because we were promised 3-5 days and we would have at least the love seat as the other two items were on back order. We were told the other two items would be there end of May. Over 5 days later, no word. So I called and found out it was gonna be.... Who knows how long. I raised hell. Chris's manager got involved. Chris ended up driving to Wasilla himself to pick it up and deliver it straight to our apt. Cool that was nice but never should have happened. Fast forward to the end of May. No word at all from them. I check in to see and estimated arrival date. It moved from end of MAY to sometime between mid JULY and end of AUGUST... WTF right. My wife and I were told numerous lies to our face just so Chris could get a sale. And I know it's sales, people BS. But the thing is Baileys operates their business in this manner and does not care that WE the CUSTOMERS, pay their bills. If I'm dropping thousands of dollars on this WHY AM I BEING LIED to. Be honest with your customers . After reading reviews this has happened to so many people. DO NOT PURCHASE FROM THEM. THEY DO NOT CARE. After speaking with a "manager" the last few hours our options came to going into the store and picking out new furniture after we already have one piece. So now they expect our home to look ridiculous with brand new mismatched furniture. They have no respect for their customers or their needs. I have never been more disappointed in a business and I don't understand how people can continue to support them and the way they operate. Thanks for coming to my tedtalk, rant over.. for now. read more

My wife bought a $2k leather couch while on a trip to Anchorage. We live in SE Alaska. My wife specifically asked if the couch would be shipped in the original box to us for the long trek and Baileys sales rep reassured her it would be shipped in the original box that it came in for the trip down to SE. Baileys rep completely lied and they shipped it unpackaged, upside down and with a layer or 2 of thin plastic wrap on two pallets not connected together. It came damaged, dents in the leather, dirty and multiple scratches. Baileys has totally blamed it on the shipping company. They LIED to us about shipping it in a box and have made no effort to make it right. Do not buy from this company. They are liars and will not hold their sales reps accountable for lying to their customers. Horrible customer service. read more

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I was told this leather couch I spent $2,000 on would be in a box when shipped on Lynden transport. It was not. Now Bailey's is not taking responsibility for this huge mistake. Lynden transport is blaming Baileys and Baileys is blaming Delivery Solutions who they had me call. Make sure you get into writing that your item will be properly package to travel on the barge. My interaction with Scott was very unprofessional and have yet to get a call back. Do better read more

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It's hard to evaluate a furniture store beyond just customer service. But I'm going to try. First off, we went in looking for office furniture. This isn't your grandparents office furniture. It's fancy particle board furniture with BIG prices. Second, it can be overwhelming with so many pieces. I recommend bringing a notebook and something to write with. Organize a list of things you want and WRITE DOWN THE SKU numbers. If I was a salesperson there, I would organize clipboards or create a list with places to fill in details. I am a very organized person and I was out of sorts in about ten minutes. Third, the salespeople are nice, but maybe a little short or abrupt. They want to help and, like I said, they were very nice. Last, it's a nice compound with a snack bar and a fish pond. read more

In the past, I've purchased a mattress, bed frame, shelves and other things here before. Yesterday I spent $1300 on a sleeper sofa couch. Sam was my sales person and she was very nice. But had a hard time finding the sofa it seemed. The next day I gave delivery solutions (their recommended movers) $180 to dispose of my old couch and deliver the new couch. Baileys sent the wrong couch, different material, had cup holders, the arms opened up and it was firm not anything like the one I purchased the day before. I guess if it's the same color who cares I called the warehouse to resolve this matter as the delivery men stood in the front hallway holding the other half and was then transferred to 4 different departments. It was sloppy and no one cared, no one knew what happened . And no one was sorry. They say I'll get the right couch at 4 today, "delivery on them". Glad they decided to comp that last fee Super Dope I wouldn't buy again read more

I had a great experience at the store when my wife sent me out to look at klick klack sleepers, yes it is a real thing, like a futon or sleeper sofa. When I entered, I had no idea where to go and received easy directions. The nicest sales associate, Carri Nutter, patiently showed me around, explained the details of each option, and answered all my wife's texted questions. She was a pillar of patience. Bailey's has been in Anchorage forever and I fondly remember the commercials with the son playing basketball and now he runs the company and shows off his children in the new commercials - local, generational, Alaskan, friendly - what else could I ask for from a furniture store. read more

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Employees and managers are liars and do not practice any sort of customer service. Their products are garbage and you will get the run around trying to get any sort of refund even if you purchase a warranty. Cheryl and Sergio should both be fired, unless Buddy Bailey encourages all his employees to berate paying customers. read more

POS company with POS employees. Purchased a love seat that had nothing but issues, been trying to return it for months. No calls back, no emails back, spoke to about 20 different people and everytime it's something different. I live in Seward so I can't just run in there. Please take your money elsewhere read more

I recommend this business based solely on the fact that the employee, Tom, who helped me was amazing and went so far out of his way to aid me. I read horrid reviews on this place yet could not find a bed that matched my taste and budget aside from Baileys. So I cautiously bought a bed there. My daughter has a bed, but it is in pieces as we've moved several times in a short period and all of the parts used to put her bed together became lost in the shuffle. An employee named Tom not only aided me greatly in finding the bed that suited my budget, but he was very patient with me as I am hearing impaired. To top off great service, he went so far out of his way to help find the pieces missing to put my daughters bed together. He told me to stop by the following day and had gathered each and every piece. I could not be more grateful as we couldn't afford to get both me and my daughter new beds. It was so kind, he didn't need to do such a thing but he went through a lot of trouble just to help a stranger. Please ask for Tom if you read this, I promise you won't regret it. read more

My husband and I were looking for a new bed frame. The sales people gave us all the facts on the different frame and then let us decide, no heavy handed tactics. Management went above and beyond us. I really wanted a cooler, the promotion isn't til May, Niki Bowling remembered seeing some in the Fairbanks warehouse. She said she'd see if she could get me one of them and get it brought one from Fairbanks. She got it done and I had my cooler in about three days. They make good on their word. read more

Just not impressed with the pricey furniture cuz the quality does not match. Our $1000 + 'leather' couch lasted 18 months before it's started cracking and peeling all over. Then it gives out in the spot I sit in leaving a huge dip or hole there that's not comfy. Now it's worthless. Should last at least 5 years. STOP Ordering crap from China!!! Please!!!! read more

Ask for Phil. Phil will take care of you. Super personable, extremely knowledgeable. Great experience. I'll be back to buy a couch but ONLY FROM PHIL. read more

Buyer beware of Bailey's Furniture I have had issues with my furniture since purchase. Now I am suppose to pay for them to come out and fix the furniture that I have been having issues with for months after getting a continuous run around. That really says a lot for this establishment. I'll NEVER EVER do business with them again. Please beware when you go to this business. The only reason they have 1 star is because it won't allow to to post without a rating they don't deserve that. read more

This company does not care for their customers or employees, only about the revenue coming in and who they can work to the bone for the smallest wage. The owners for the company act like they get down and dirty but all they do is point fingers and make other people do their job. I worked for this company for only six months and practically lost my mind. Management is incompetent, little to no training is provided and the work environment is toxic in general. I do not recommend buying their products, working for them or associating with this company at all. read more

So big inventory event we decided to visit Baileys furniture. We ended up spending thousands on a couch set and bedroom set complete with a rug 3 dressers & new king bed and frame. Had to wait for some inventory to come down from Fairbanks and set up a delivery service to deliver. The day comes, delivery drivers are an hour later than the latest time they said it would be... ok no problem things happen. They bring all the couch's in and assemble them. The bedroom parts and pieces they start to assemble, bed rails come out of the box cracked and unusable. So no bed to sleep on tonight with the wife. (Not putting new mattress on the floor) the guys leave was told they would be back tomorrow with the new rails. Grabbed the rug and it was 5x7 when the paperwork states 8x11. When Baileys calls later they say that is the right one and that the 5x7 says it will fit in an 8x11 space. I said we were looking at the biggest one that the salesman showed billed us for the med size rug and we got the small rug. The part numbers match but description is different. Well the delivery service did a great job other than being late. Baileys sorry, but that's false advertisement. You lost a customer, the first and last time I'll be in there. read more

Bailey's Furniture - Tag from rug, description from invoice - Furniture Stores Near Me - Anchorage, Alaska

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Very disappointed they said they would fix my coach that they messed up And now they said they can't fix it or do any thing about it Customer service suck As long as they get their money thats all they care about Think twice before buying any thig from this place and Warn other people read more

If I could give them a 0 I would. Was told to go to the back to pick up 1 piece of furniture. I was told to hurry as it was close to closing (5:30 pm) for the warehouse. Got there at 5:25. Dropped off the paperwork and was told to go to bay 6. Sat at bay 6 for 20 minutes before I asked where my mattress was. They told me they would check on it. 3 more customers came and went and I asked again. They again said let me check. 2 more customers came and went and 20 more minutes when by...I asked again and they said let me check...finally guy opened bay 6 AGAIN asked us what we were there for and if we had dropped the paperwork to the front office. We explained we did. Guy said you'll have to excuse us and it will be awhile while we figure it out. My husband said no we will be leaving, please cancel the order we have been waiting long enough with no assistance from any of you. As the guy was closing the bay door he just responded with "sorry to loose your business". read more

On Memorial Day I bought two mattresses. The only glitch was that they were in storage in Sterling. The sales clerk said getting them to Anchorage would take a week. That was three weeks ago, and still no mattresses. It's easy to use the pandemic as an excuse, but I'm guessing Sandler's would have been more up front about delays. read more

Terrible quality furniture and they don't stand by what they sell. Bought a $3000 couch, within weeks it started falling apart and they basically told me that it is poor quality material that doesn't wear well but because we signed a form they will not do anything for me. Of course, it took several months of calling and explaining the situation to get this answer. They won't call back, long hold times, all the employee including the managers complain of being short-staffed. Disorganized, terrible customer service. I won't ever shop here again, don't make the same mistake as me! read more

wish i would give this 0 stars. Had a good shopping experience, no one harassed us while shopping, found and bought a sectional we loved in cash. Salesman said 1-2 days and it'll be ready for pickup. Never got a call, so we called the store and after being put on hold for hours and speaking to several people, we were told they had half of it but not the other half. No one could give us an ETA on when the other half would come in, eventually they say "it'll be here tomorrow". The next day we go in and it takes several people running around and then saying it's not there, but then we are told it will be there in 30 minutes? So we leave and come back in 30 minutes and they tell us it's in FAIRBANKS. 7 hours away and that it isn't coming. We ask for a refund and they try to only refund us $600 of the $900 we paid, we said no, we want our full refund. They give us the other $300. We don't appreciate being given the run-around and being lied to over and over. We're so disappointed because this was our first and last time shopping there, they had beautiful furniture, but apparently it will never actually make it to the customer.. very heartbreaking because we really loved the sectional we picked out. read more

Always a great place to find furniture deals! Customer service is always great! Love all the options!