The customer service we received was excellent! We didn't feel like we were being pushed or…read moreharassed like we have in many stores, where we're trying to not make eye contact with sales people. We were asked if we needed any help then were left to our devices. The prices are fair and options are plentiful! They've got two different 0% financing options, one of which requires no credit check. We purchased two electric recliner couches and one futon! We will definitely come back here in the future!

Manager was so rude- poor customer service. First he tried to over price something to me when I had…read morecalled asking the cost. Salesman did his best effort to help me but the manager refused to do the sale at 5:30pm. They close at 6pm.

I really miss our old Sears. Insert sad face here. Sears as a company was not great. But here in…read moreAlaska, it was really great, and when they closed it was a huge bummer. Sears Home & life is not a replacement since they only sell appliances. But they have everything you could possibly want, from toasters to microwaves to washers and convextion ovens across all price points. If you need something to outfit your kitchen or laundry room, they have it.

Wow. Walked in and a couple people were in the store. They got a price quote and left. I was…read more shopping for a dishwasher and oven. Not a hello, can I help you, NOTHING. I just walked out. I was in the store at least 15 min reading reviews. Horrible customer service. I've been in here before and same guy, same nothingness.

November 14,2025…read more Subject: Urgent: Defective Bed & Mattress - Request for Immediate Resolution Good morning, I'm reaching out because I need this situation resolved immediately. It has been over six months since I purchased what was supposed to be my dream bed -- an adjustable mattress set with all the "bells and whistles." I worked hard for this purchase, and I expected quality. Instead, I've been left with a serious problem that has affected my daily comfort and even my health. Since day one, the bed has been off-level. The mattress tilts to the side so badly that I feel like I'm going to fall off. My husband is positioned an inch or two higher than me, and it's impossible to use a comforter or sleep comfortably because the bed is uneven. This is NOT the bed or mattress I saw on the showroom floor. I was told someone would come back to fix it -- specifically Hector, who was supposed to handle this -- but no one ever returned. The frame is sitting directly on the floor, the back support doesn't seem stable, and the entire setup feels unsafe. I cannot even use the adjustable remote because the bed is so unbalanced. At my age, this has caused physical strain and discomfort. This is unacceptable, and I feel misled. I paid for a top-of-the-line mattress set from Settlers and an Ultimate Mattress system, and what I received is nowhere near what was promised. I am requesting an immediate solution: * Come fix this bed properly, or * Pick it up and refund me, because this is not what I paid for. I expect the same urgency in resolving this that you had when taking my payment. Please have someone from corporate contact me as soon as possible. This situation is not only frustrating -- it is a health concern. Thank you, and I look forward to a prompt response. Nathaniel & Gloria Reddick

We stopped here while looking for a mattress and base. There was only 2 sales reps and 2 or 3…read morecustomers so they were splitting their time between us. Nice enough and courteous but that's where the good stuff ends. We got the pricing information we needed but the explanation of items was lacking. We left and went to another store after being told that the mattress prices were set and all vendors had to sell them at the same price. Went to the other store that rhymes with freetorms gallery and the exact items we were looking at were exactly$1000 cheaper. We received all kinds of product information that was left out at this store. We won't be back. It is also bad form to discuss with customers how you are splitting the commission on our sale. Don't count your chickens...

Gail was extremely helpful in helping me with furnishing for our new home…read moreJust moved to anchorage and needed EVERYTHING Gail even came to my house and helped with king box spring set Lovely woman Very helpful Knows the inventory Many items must be assembled

Jason Cooper is an exceptional store manager at Bailey's Furniture. His leadership style creates a…read morepositive work environment where both employees and customers feel supported. Jason consistently demonstrates professionalism, strong communication skills, and a customer-first attitude. He leads by example, ensuring the store runs smoothly and efficiently while fostering teamwork and high morale. Jason's commitment to excellence makes him an invaluable asset to Bailey's Furniture. Mahalo

I will say they have exceptional furniture, high end yes, but it's worth every dollar. We have…read moreseen some of the most amazing pieces in Norwegian and Danish furniture which is our look, Modern & Natural. So today we bought a Stressless Couch a Stressless Chair and Ottoman and a gorgeous dining table by Skovby. We're going back tomorrow for our leather dining Skovby chairs. So comfortable and goes with our bar stools for our kitchen island. We've also decided on a Coffee table and End tables set. We love Scan. We have our guy too ... Josh, who has been to our new construction house and walked it with us. He met our architect and can really get a feel for what your working with and will steer you so right. You will too fall in love with classic modern and the clean lines. So happy!

Dee and Brendan are some of the most supportive salespersons I have ever met. As a first-time…read morehomeowner, I was very unsure of which products would look best in my mid-century modern home. After struggling to make a decision, Dee and Brendan took the time to come to my home with several selections to look at and see in the space. This was a huge help and I was able to pick out the style and colors that would make that timeless fit to my lifestyle, my family, and our shared space. I can't wait until our Stressless reclining couch and comfy new dining chairs arrive. Thank you, Scan Home!

Coming in the sales guy was very friendly. I was worried he was going to follow me around eagerly…read morefor a sale but he chatted with me for a moment and let me browse around unbothered. The furniture quality here is a step above Ashley furniture. And there's a range of pro points in the store. I came in looking for guest bedroom furniture like a hide a bed or Murphy bed. They had many options but the bulk of them were either bulky and sold out or very dated and on the very pricy side. It'd more cost and time effective to order something high quality online and pay the shipping to Alaska. There did seem to be more styles here with better materials so that's a big plus. But for me I didn't find exactly what I'm looking for.

Posting here because Google will not post my review. We…read moreordered a bed and two nightstands from this store on 28 August 25. We were told it might take up to 8 weeks for our order to arrive in Alaska because we ordered a color they did not have in stock. That's totally fine, things take time to get shipped up here. Well, 8 weeks came and went and we had zero contact from the store about when our order would be delivered. Finally after calling and emailing them several times I got a call back saying that they would be scheduling the delivery for 1 November 25. The night prior to our scheduled delivery, we got a call from Russell (the salesperson that placed our order for us) saying that Richard (another salesperson) forgot to order a piece of the bed so the bed would actually not be delivered on 1 November. He said that Richard no longer works for their company and so he'd fix Richard's mistake. Richard did not take our order, Russell did. Russell then said he'd talk to a store manager about getting our $150 delivery fee refunded and he'd call us back the next day to confirm how we'd like that refund sent to us. We did not receive a call the next day or for the next several days. I emailed Russell and asked for an update and then he called my husband to tell him he needed a manager's approval and that he'd call my husband back the next day when a manager was in the store to assist. Well guess what, no call then either. We have requested to talk to a manger several times and every single time the response is "one should be working tomorrow". At the end of November, after not receiving any word about a refund on our delivery fee, I emailed Russell AGAIN to ask for an update on the refund and once again requested to speak to a manager. He said that our check was already in the mail and that he forwarded my contact information to the manager to call me. When the check arrived it was dated one day after I sent that email so he either forgot to send it or hoped that we would forget about the $150. Our bed finally got delivered on 13 December 2025, almost four months later. I am 8 months pregnant and slept on a mattress on the floor while waiting for this bed. I feel like I straight up harassed these people to get this bed delivered which is outrageous. I understand that things take time to get delivered up here, but when we were quoted 8 weeks and that time doubled because of a mistake on the company's part, I would have (at the very least) expected to speak to a manager when I requested to speak to one. They have done absolutely nothing to try to rectify this situation except make empty promises and place blame on other salespeople that don't even work at the store anymore. I have called and emailed both the salesperson that helped order our items and their company's direct email and I get nowhere with either. The same happens when I call, if they answer the phone at all. To date I have still not received a call back from a manager. I don't believe that one actually works at this store, nor do they give a s*** about what goes on there. Mistakes happen, but for the price point of this furniture, I am really really disappointed by the lack of concern they have for trying to correct a problem that they caused. I do NOT recommend shopping here. Support a different business that will actually value your hard-earned money and not try to give you the run around.

I just can't say I'm impressed…read more They were friendly and I was greeted coming in, asked if I needed help and checked on while walking around without it being annoying. The store was also very clean so those are the good But the quality and price point just doesn't add up. To me it felt like overpriced sticker covered particle board. The furniture felt cheap. The rugs looked dingy and a lot of the styles on the sales for are outdated. Ashley I would rate the lowest in town for new furniture quality. They do have some cute decor and more unique pieces but overall it was a miss for me.

I bought a sleeper sofa here on a 4th of July sale, but nearly didn't. If it hadn't been for the…read moresalesman pointing me to a leather look fabric sofa, I would have walked out. (I wanted leather but that seems to be like finding a needle in a haystack in Alaska). Instead of showing me the sofa, the salesman told me where I could find it. Unusual for a furniture salesman but in fairness, they did seem busy for the holiday. Upon delivery, the sofa I bought didn't fit. Though not their job, the crew broke down another piece in another room and swapped them out. $149 delivery fee. They got you coming and going.

Decent sales people but joe the delivery guy is a real jerk. Super unprofessional. Really not sure…read morehow he can be the only delivery driver for the whole state. I'd rather order from someone else then have him lie to me again. Never delivers when he says... always lies and makes up an excuse. I got my bed a month after it was guaranteed...

Ordered a queen sleep number a year ago during a sale and saved $200 bucks! We have had this bed…read moreover a year now and i give it a big two thumbs up! separate mattresses, his/hers and firmness settings, quality is fairly good, comfort is a 10. which is priority. Its a mail order business with a sales shop locally to try before you buy. Easy-easy assembly, DIY, and comfort is paramount. Consumer reports was right on with this one. We ordered direct (store still gets the credit) for direct shipment to the house...overall price point with sale and comfort hit the mark for us... we recommend checking it out.