November 14,2025 Subject: Urgent: Defective Bed & Mattress - Request for Immediate Resolution Good morning, I'm reaching out because I need this situation resolved immediately. It has been over six months since I purchased what was supposed to be my dream bed -- an adjustable mattress set with all the "bells and whistles." I worked hard for this purchase, and I expected quality. Instead, I've been left with a serious problem that has affected my daily comfort and even my health. Since day one, the bed has been off-level. The mattress tilts to the side so badly that I feel like I'm going to fall off. My husband is positioned an inch or two higher than me, and it's impossible to use a comforter or sleep comfortably because the bed is uneven. This is NOT the bed or mattress I saw on the showroom floor. I was told someone would come back to fix it -- specifically Hector, who was supposed to handle this -- but no one ever returned. The frame is sitting directly on the floor, the back support doesn't seem stable, and the entire setup feels unsafe. I cannot even use the adjustable remote because the bed is so unbalanced. At my age, this has caused physical strain and discomfort. This is unacceptable, and I feel misled. I paid for a top-of-the-line mattress set from Settlers and an Ultimate Mattress system, and what I received is nowhere near what was promised. I am requesting an immediate solution: * Come fix this bed properly, or * Pick it up and refund me, because this is not what I paid for. I expect the same urgency in resolving this that you had when taking my payment. Please have someone from corporate contact me as soon as possible. This situation is not only frustrating -- it is a health concern. Thank you, and I look forward to a prompt response. Nathaniel & Gloria Reddick read more

We stopped here while looking for a mattress and base. There was only 2 sales reps and 2 or 3 customers so they were splitting their time between us. Nice enough and courteous but that's where the good stuff ends. We got the pricing information we needed but the explanation of items was lacking. We left and went to another store after being told that the mattress prices were set and all vendors had to sell them at the same price. Went to the other store that rhymes with freetorms gallery and the exact items we were looking at were exactly$1000 cheaper. We received all kinds of product information that was left out at this store. We won't be back. It is also bad form to discuss with customers how you are splitting the commission on our sale. Don't count your chickens... read more

We pulled the trigger and bought a mattress this afternoon. New house, new bed ... yeah new mattress required! We've had our Tempur-style mattress since 2001. Yeah ... we we're due. We had our 2 favorites a Sealy Tempur-Style and a Sealy Hybrid, Tempur w/Coil but Mark in sales there said, he wanted us to try 1 more mattress called REST. Rest is a Memory Foam, Adjustable, Air Chambered and all controlled by a tablet, each side mine and hers that comes with it. Pricy yes, but we'll pay over time at 0% interest for 36 Mos. So they've got financing options available. It's recommended by the Ironman competition and has a 10 year guarantee. To date none have been returned. As you rotate/toss and turn the pumps fill and adjust automatically but there are settings in manual you can play with. Tablets show stress/distress points at your finger tips reach to adjust. They have manuals on how it operates. So you control soft/firm Manual and Adjustable all 3 at the same time! They do charge extra for delivery and removal of your previously exhausted and dead mattress LOL RIP! read more

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Should have stuck with Mattress Firm. They have always been far better at communication & customer service but then again, I've never had an issue or concern with a mattress that I have purchased there either. Would not recommend Ultimate Mattress, Anchorage. read more

We bought our mattress here in December. Kristy our salesperson was super helpful and knows her products very well. After we shopped around we came back and purchased our Smart Mattress. It was delivered the following week. The guys that delivered our King mattress could barely manage the size of it. They dropped it in the mud in our driveway and the cover was stained. After a struggle to get it up our stairs and into our bedroom, I called Kristy and told her the mattress was stained and she sent someone to clean it. They couldnt get the stain out and said they would replace the mattress cover. That was in early December and we are STILL WAITING for the new mattress cover! I have called several times - was told there was a 3 week delay in ordering the new cover - OOPS. I waited another month and have now left a couple messages for Hector in the service department with no call back. so- great customer service on the floor but once they have your money they lose interest read more

Spendy, yes, it was... but we weren't pressured into anything. The sales staff never hovered over us. Asked us several questions and took us to the appropriate options... we went to numerous stores in town and came back. We would be informed of the bed we were looking at and then left alone for 10-15 minutes to lay there and talk amongst ourselves. We bought a bedroom set at Williams & Kay, giving us an additional $250 off since we bought the mattress here, their sister store. We worked with two different sales people and both did well. We didn't feel like they were pushing a sale at all, merely informing us. One even mentioned another option that actually saved us $700 based on what we were originally going to purchase. Waiting for our home to be finished building for delivery of bedrooms set & new bed... I'll update after that happens, but I'm very optimistic! read more

Kristy Harrington was definitely one of the main reasons I purchased from the Ultimate Mattress Store! She recommended that I try out the bed and take as long as I wanted (I slept in the bed for 40 minutes!). Provided information when I needed it and moved me on from one mattress to another mattress based on my input until we found just the right bed. Never complained when I stayed a little past closing time on a couple visits for questions. If you have the money and time to lay on these pricey memory foam mattresses - I'd highly recommend! read more

The salesman was nice. That was the extent of our good experience here. They messed up on our order and basically just shrugged and apologized, then we had to wait almost another month for the rest of our order. We were sleeping on the floor two months total by the time we finally got everything. Even a piece of loaner furniture would have been helpful. We even filled out a complaint and the review we were given. Very frustrating. Poor communication, poor service, poor place. Will not go back. read more

I have been a few times and missed out on a killer deal because I was afraid to part with the brass. I came here recently and didn't want to take the plunge in case there is another awesome sale. I will lament on missing out on a great bed because I am cheap. If I buy here it will be memory foam and it will have an adjustable base. That was the bomb. FYI the cadillac of all bases come with built in speakers and massage and will only cost you $3K. The sales staff are nice and knowledgable. One made the point that you spend a third of your life in bed, might as well make it worth it. read more

Mattress Firm Ultimate Mattress - Furniture Stores Near Me - Anchorage, Alaska

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My mattress and frame are great. The pickup went well and all of the parts were there and in good shape. 5 stars. Minus 3 stars for the sales staff and their bumbling of the sale. The sale I visited the store for changed before I was told it would and I missed out on interest free payments. No worries, I used my card for the down payment and payed it off. The bed wasn't in town and I was told 3 weeks. I had to call them after 3 weeks and it was to be another week. I had to call them to find out it was at the warehouse (lucky me, it was only 6 extra days.) the warehouse guys were great and it was easy to make the final payment there. I had added a mattress pad to the initial payment to keep my bed clean. I'm glad I made that $160 extra buy since my new puppy had an issue holding his bladder. Well, the sales person had not added the cost to either end of the payments so after a few months I started getting letters about it with threats to send the "case" to credit services (funny that it was referred to as credit after they denied the interest free payments.) after trying to talk with the manager and getting a final notice I payed the $160, I did get the pad after all, and not a "sorry" or anything for my troubles. After a $5000 purchase, changes in the purchase terms, delays in shipping, and threats to my credit I would have thought maybe the store would offer me something to inspire me to return some day. I will not and urge you to spend your money elsewhere. read more

Complete scam artists, spent almost 3K on a Serta. Within 3 months it sank to the bottom. Attempted to warranty the mattress through Serta. Only to discover my mattress was delivered without a LAW tag meaning there is no warranty on said mattress. According to Serta, my "new" mattress sold by the Ultimate Mattress Store was actually a floor model. I was then conned into paying for a replacement mattress until they could pick up the defective mattress (Covid restrictions), at which time I was promised a refund. Still haven't been refunded and I'd be willing to bet they are selling my defective mattress as new to some other sap. I'd rather deal with a used car salesman! read more

DO NOT BUY A MATTRESS FROM THESE PEOPLE! I retired a short time ago, and bought myself a Beautyrest Black mattress ($2900) as a retirement present to myself, thinking if I spent a good deal on a mattress, I would be assured of a good night's rest for years to come. WRONG!!! I'd had the first one under 6 months when it had to be replaced, due to it developing deep fissures where it bent on the adjustable base, and giving me backaches from sleeping in a hole. Now the replacement is about a year old - same problem, and my claim for replacement has been denied. Bottom line is that I cannot sleep comfortably on this extremely expensive mattress.... I've tried rotating it every time I change the sheets, but on each end, it sags and creases and I can feel the springs under me, right where it bends on the adjustable base. This has become a literal nightmare.. I was assured that this unit was compatible with an adjustable base, but I was clearly and repeatedly misinformed by the sales staff. Now I see why there are none of these displayed In the showroom on an adjustable base! This expensive purchase was to be my retirement gift to myself, but now it appears that I was wrong in assuming I wouldn't have to buy a new mattress for several years... I guess I'd have been better off with a $700 mattress that I wouldn't mind replacing every couple years. The salespeople don't give a hoot once they get your money, and clearly will tell you what they figure you need to hear in order to make the sale. read more

I purchased a tempur pedic bed for $2000 was not happy I am a former employee of Nordstrom if you want customer service go to mattress ranch and bypass this as far as you can. They charged me 2 times for delivery and I was not happy with my purchase. You would think if you pay this kind of money for a bed they would at least make you as happy as they possibly could. Not the case. Avoid this store at all cost unless you have money to burn. They do not care about how happy the customer is with the purchase. Take ur 20 100 dollar bills and burn them. That's how I feel with my purchase. I would never suggest to family friends or strangers walking down the street !!! read more