I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

I ordered the banana split cake. The cake was really good and the buttercream frosting was probably…read morethe best buttercream I ever had so light and not overly sweet like most buttercreams. The lady I spoke to regarding color etc was great she always responded quickly. (The decor was from me)

We really wanted to like this place because everything looks great online and it does smell good…read morewhen you walk in. Today my fiancé and I tried the confetti cupcake, and we honestly really did not like it at all. The buttercream tasted like super strong shortening or strictly butter taste. Nothing like any other buttercreams I've tried at other bakeries. It was not good. We also tried the strawberries and cream cupcake, and that was better than the confetti cupcake, but tasted unfortunately very artificial tasting, and neither of us were a fan of that either. The bakery has really nice cakes, everyone is friendly, but we just did not like the cupcakes, unfortunately. Cupcakes are around $3 each.

Love the everything about this bakery. I drive over 30 mins for this goodness. Love the long Johns…read morewith bacon and the pecan rolls

We got a cake from here and it was way too good. So delicious, the poor cake didn't last an hour…read more Everyone loved it. Highly recommend!!!

I went into this paczki situation thinking, "Okay, cute, festive, probably good." What I was NOT…read moreprepared for... was emotional damage. Because this Samoa-flavored paczki didn't just meet expectations it absolutely body slammed them. First of all, shoutout to my amazing husband, who casually stopped and brought this home like it was just a normal Thursday and not a life-altering act of love. Sir. You didn't bring me a paczki. You brought me trust issues with every other dessert. Imagine the love child of a Samoa Girl Scout cookie and a cloud. The caramel? Aggressive in the best possible way. The coconut? Perfectly toasted like it knew it had something to prove. The chocolate? Just enough to remind you that life can still surprise you in beautiful ways. And the dough itself? So soft it felt illegal. I took one bite and immediately understood why people line up in the cold for paczki like it's a survival situation. This wasn't a donut. This was an experience. A personality trait. A reminder that I married the right man. 10/10. Would ruin my diet, my dignity, and my emotional stability for another one.

Stopped into Orland Park Bakery's Gas N Wash location on 183rd & LaGrange and was blown away by how…read moremuch they offer! I came for the donuts but discovered cakes, cupcakes, coffee cakes, sweet rolls, danishes, sandwiches, soups, coffee, lattes, and more--all inside a gas station. The main Orland Park location has even more, including fresh bread and wedding cakes. Insider tip: If you love Paczki, the Tinley location carries them year-round, while the main bakery offers them seasonally around Fat Tuesday. I'll definitely be back for the donuts and Paczki!

***CAUTION*** 1. Be sure to check expiration dates…read more 2. Be sure that, when you purchase a "Manager's Special", the price is the same at the cash register. 3. The price on the "Special Tags" don't require you buy like five of an item to save a $1.00. To me, this store has gone downhill significantly in the last six months or so. Very disappointing!

I bought a meatloaf from this store today which I have done for years, But when we sat down to eat…read moreit we found it to be very spicy. We picked threw it and found it full of jalapenos. What a surprise! So I called the store and talked to a Manager? She was no help told me the meat dept was closed and seemed to think it was not her problem. No apology no asking for my phone # so they could get back to me. Did not give a crap. Done with this store.

VERY knowledgeable staff! Wide variety of meats, seafood, etc. I tried some new things, like pork…read moresteaks, that I have never seen anywhere else. -As tender as pork tenderloin, with way more marbling and flavor. Prices for what you get are fabulous! Quality of everything I have purchased there is superb. Highly recommended!

Everyone who works here is intelligent about all the products, always helpful, and are always happy.read more

Donuts are the best. Bigger, better, and less expensive than Dunkin. They also don't cause that…read moreweird heartburn Dunkin's causes. Definitely worth trying if you haven't had them.

Absolutely Delicious! The Boston Creme is incredible. We will be back again. Very affordable and…read morerelatable for everyone in your office or home.

Great experience with Kim and Cakeology. I ordered a cake for my son's first birthday. We got…read moreyellow cake and chocolate mousse filling. The theme was Toy Story. Kim took my vision and brought it to life. I think every person complimented about how delicious the cake was too! It was moist and fluffy with excellent flavor. Would highly recommend and come back for future events!

Kimberly absolutely nailed my wife's birthday cake. I sent her inspo on a sopranos themed cake and…read moreshe absolutely blew it out of the water. 10/10. I cannot recommend her more. She was very detail oriented and had flawless communication and very responsive. She is so talented and I will be going back to her for all my future cake needs. Her pricing is very reasonable and her cake was the highlight of the night. Everyone loved it and had a couple people already reach out to get her contact info. She is the best!