I felt the doctor was good about explaining things to me and took the time to answer my questions…read more The other medical staff I talked to were friendly and open too. On the other hand the office staff needs some training in both productivity and customer service. They are a little slow, rarely smile or look you in the face. They tend to talk at you not to you. Also lacking in basic empathy or manners. They will ignore you till they are good and ready to give you some direction and unlike a well trained person who, even when busy will give you a nod or say something like "wait a minute and I'll be right with you". They don't do that. They just ignore you like your not there. This is a easy stuff to correct. Clearly the team is split and not managed the same way. The medical team, doctors, nurses and medical assistants are all very friendly, polite and engaged.

i would give a zero, but i dont have that option. My child had an apt here today, came in early as…read morerequested and ended up sitting 1 hr 20 minutes. Never left the waiting room. 6 kids came and checked in well after I checked my kiddo in and were seen within minutes of arriving. When asked what the deal was, simply told the doctor was running behind. Ended up canceling the apt due to other child having an apt elsewhere, was not asked if i wanted to reschedule or anything. Rude front staff.

I have been coming here for about two years now seeing both an allergy specialist and hearing…read moretests. Both doctors have been very engaging and take the time to explain things and help me feel they care. They have recently taken on the ear, nose and throat services from a local hospital and that has caused them to expand and add staff. Easy parking and easy to get into. Modern office and easy to find your way around. I feel the NP I work with cares about me personally and not just as a customer or account. She takes the time to see how I'm doing and engage on a personal level. At one point when I raised an issue that was not here area of expertise she did't just blow me off, she went and found another doctor and saw things through to ensure I was getting the support I needed.

Our daughter had a routine tonsillectomy with adenoid removal. She was prescribed Tylenol 3. She…read morehad a reaction. 3 phone calls later, a new script for oxycodone had been called into the hospital pharmacy. If she already had a reaction to codeine why would we pick up a stronger form? It's been 1 week today, and the Dr's office still hasn't returned the call from last week. Our saving grace has been the compounded popsicles, and they have a refill, however it has to be authorized by the physician. Our little girl should NOT have had to suffer like this. Clearly the correct message wasn't given to the doctor. So, if you're wanting an office where phones are managed, messages are relayed as given, and solutions are provided - this isn't the place for you or anyone else. #dobetter.

I have waited 2 hours for someone to check on me after I got my shots. Care quality is embarrassingread more