Driving through the area from AZ where we just picked up a motorhome. Had a low tire pressure…read moreshow up and found Les Schwab and pulled in. A young gentleman came out and asked what our problem was and right away filled up the tires. He had to get a special adapter to get to the inside back tires. When we asked what the charge was, he said "no charge!" So kind and helpful! Did not get his name, but we appreciated his help!

Always always always a pleasure. The family has traded for years and years with this store…read more They've always been fair, professional and well stocked. Stopped in here today on a whim while in my home town to check on new tires for Big Sexy (my truck). Shes on the rack now being outfitted... Too easy. Thanks Rocky, Phil and the rest of your wonderful staff/crew!!! I'll be back soon for the next phase of upgrades...

Cancelled on my service request 1 hr after they said they were coming, left me stranded on side of…read moreI-84 with flat tire.

My wife & I were going to my sons wedding in John Day, Or. when we broke down with a front end hub…read morebad and other front end parts passengers side, Joey & his helper worked hard on getting our truck fixed so we could make it to the wedding rehearsal the next day. they didn't give up even worked after hours & finished that evening. We made it to the rehearsal & dinner I cooked, and had A wonderful time at the wedding. made it all the way back home to Montana thanks to Joey and the team at Commercial Tire in Baker City, Or. Your the best, love your town to wonderful people all around. Thomas Lund Missoula, Mt.

Family trip from WA to UT. This was our second unexpected stop at Les Schwab on this trip. One…read morecoming, one going. (Totally unrelated issues!) It was also our second awesome experience. We were in and out with knowledgeable, friendly, exactlywhat-we-needed help. Thank you, Les Schwab, for hiring the best.

I was traveling from Phoenix to Spokane. Decided to camp out in an off road vehicle spot in the…read morearea the day before. I crunched a bunch of my undercarriage on some huge rocks out in the woods. There was a beefy metal frame bracket that got bent into my drive shaft. It caused the drive shaft to collide w my undercarriage. My poor Acura came in crippled. They got me in within 15 minutes & bent the metal off my driveshaft in the quickness. The technician basically said happy travels, drive safe. Fixed it for me for free & would not even take my tip. This kind of hospitality & integrity is extremely respectable. I highly recommend this shop. They want to help ppl. Places like this deserve our business imo. Thank you, La Grande Les Schwab.

I called a little before they opened. Drove to their place for them to replace my tire. They told…read moreme that my tire was unsuitable and sold me a retread for $180 and charged me $190 to install it. After contacting the office and waiting a couple of hours, they did refund half of the labor to my card. So it only cost me $95 to install a tire. What a deal. I posted a picture of the bill on here The next day a tire shop installed that unsuitable tire for $35 (They could have charged more because they discovered a leak after mounting it, patched it and mounted it again) The service technician was a decent guy but I think he's working for an opportunistic company. (I was that guy once)

The crew at Bens jumped on our truck that was overheating, after hours with no notice. They keep…read moreme updated on the status of the truck. Most of all they were fair when it came to charging us!

I am a long-time customer of other locations. On a trip I had a front tire slowly losing air. I…read morehad to add air every couple hours of highway travel. Arrived at this location at 8 am, and with no exaggeration, they had the wheel off, tire off and properly repaired (a nail), tire remounted in same location on wheel (no need to rebalance) and I was on my way in 13 minutes flat. No charge.

I've now been to three Les Schwab locations on trips, not the best moments for me. Two were in…read moreOregon and one in the far north of California. With all three, it was obvious that I was a traveler who would not likely to be back. This location, the third, was like the first two, was excellent! Fast service, friendly employees, and very reasonable price. I'd go back if I could. If there was a Les Schwab location where I live I'd go there, but unfortunately there is not. I'm hoping!

I always have stellar service when I take my vehicles to Rock and Sons. They don't overcharge or…read moretry to sell something I don't need. I have always felt respected and important when I do business with them. My only complaint is minor: I set up an appointment a week in advance to bring my car in. I took it in and gave the key to the only guy there (it was 7:30 AM) and went on my way. The only correspondence on my vehicle for the rest of the day came through my husband, who never called them or set up the appointment. Of the two of us, I am the one to talk to about the car. It really isn't that big of a deal, but my husband isn't a car guy and I would have liked to have been the one they called.

Still no reply on possible warrenty request on tires turned in to Rock and Sons for possible…read morerefund, Ironman Tire Distributer could not verify if tires recived. HELP any answer will do!!!

We had a situation with an extended tire warranty: One tire sprung a leak while our daughters were…read moreout on the coast with family, and since there were no Commercial Tire Centers out there a local shop got us some used tires to get them over the pass to get home, but we found those weren't quite synced and the shuddering was very bad. I won't go into this part too deeply, but we had some rather infuriating experiences with a different Commerical Tire store and the Reagional Manager, whose office is in this La Grande Sstore came to our rescue. Since our car has AWD and all of the tires need to have the same tire depth, all 4 tires had to be replaced. He made it right again, got us back into new tires, honored the warranty and even rechecked the alignment completed an oil change free of charge for our troubles. I can't say enough for his professionalism and integrity he really pulled us out of a tight spot and that says volumes about this La Grande store and how it is managed. I will always come back right here in La Grande because he put the trust back in our customer relationship!

If you're female I highly recommend going to Les schwab. I went there and waited well over an hour…read morewatching golf and the only magazines they had were hunting and amo. Finally couldn't take it and left without getting my tires on rims switched. Not everyone has the ability to leave their car to get the tires changed. Disappointed but the boys at les schwab did not. Got me in and out and the staff was friendly and lord help me no golf on the tv.