Baker Supplies and Repairs picked up, repaired in less time than they predicted, and returned our riding mower. The price was fair and the service was excellent. read more

I have been doing business with Bakers for I don't know almost a decade. They have repaired more chainsaws, Honda Pumps and other misc. small tools than I can count. I am sure I have had over 100 business transactions with them. I have had nothing but positive experiences with them. read more

"After the SALE it's the SERVICE that counts" Quoted from the rear of their service claim check - It's a joke! After spending $800 in their store, I took them two rear wheels off my Honda mower to replace the tires. Their excuse for the ​failure of their first attempt, as​ they had the wrong tires, this is after they checked on-line with Honda. The second​ attempt, after ordering the correct tires from Honda​ was a failure. Again claiming they had been sent the wrong tires and could not fit them. They were actually the correct tires, as I had already checked the S/N on-line myself and fitted them myself. I also had them order some chest straps for the $500 blower I had purchased from them, never heard any more from them, I don't think they ever ordered it. I'm not sure if they were lying to me, or they are just incompetent, either way,​ it just proves their above claim to be phony. You need your equipment serviced, give these guys a wide berth! read more

Went there with my boyfriend lawnmower. Got back in timely fashion and run great. Awesome customer service

I have been in here a few times and every time the ladies in the front are always very nice and helpful. The service is always fast and it is very convenient to stay in town for my needs. The mechanics there that i have dealt with are very knowledgeable which puts me at ease. Will definitely continue to give them my business read more

To say this was an awful experience would be an absolute understatement and I highly discourage anyone from using this shop. We dropped our lawn mower off for a diagnostic in mid-late November. They were upfront and honest and said it would be a week or so before they could look at it. We left the mower and went on our way with them saying they would call to let us know what they found. 3 weeks come and go without a call. We call to see what is going on and discoveres they have already diagnosed the lawn mower and have a quote for repairs. We didn't understand why they didn't call us but let is slide since it was the first "issue." Fiance tells them he will repair it himself but would appreciate them ordering the part. They said the part would be in the following week and they would waive the diagnostic fee of $30 since we were ordering the part through them. The date they said the part would arrive comes and goes without a phone call, once again. Fiance calls them to check in and is told the part has still not arrived and they would look into it and call us back. Wouldn't you know, they never call us back to update on the arrival of the part we were waiting on. For the 3rd time, my fiance calls them to check in and is then told the part is in and the repairs are complete. Hold on - we said we would not have them completing the labor AND they repaired the pull string which we never requested or agreed to and of course are charging us for their mistake. Fiance looses his patience at this point in time with the person he is speaking with and is forwarded to the manager who apologized for the experience, expressed she wanted us to be happy and she would be waiving the labor as well as the diagnostic fee (as previously agreed) on the invoice as we did not authorize the work to be done. Fiance tells her he will pick up the lawn mower on Saturday. He drives down this morning and the invoice has not been adjusted. The staff working cannot get ahold of the manager to verify that the labor is being waived. My fiance ends up leaving the shop without the lawn mower and told the employees he needs to receive a call today to get this finalized. He gets a call back shortly (mind you - this is the 1st time someone there has actually called us!) to say it has been straightened out and the mower is available for pickup. He just got home with the lawn mower. Wouldn't you know that they did not waive the diagnostic fee as promised weeks ago! He told the employees he was extremely disappointed and would do everything he could to discourage anyone from ever using their shop. The employee nicely responded, "I totally understand." He was completely professional and nice but ultimately he couldn't overide the decision made by the owner/manager. 6 weeks of crappy service to be charged for work we did not request/authorize and then not to have the compensation promised applied. Customer service is half of running a business especially in a small town. It's always a shame when we cannot keep our money local. There is a tried and true shop in Gilroy who will get our money from this point on. read more

I wanted to say how nice it is to deal with Baker Supplies. They are always friendly and willing to take the time to explain the benefits and how to operate any item I don't understand. I really like how it feels like "family" when you walk in the door. read more

This place has reasonable prices family run and they actually care about you when you walk in for example when I walked i had no idea about my lawnmower and they took the time to explain it to me read more

Helpful and friendly. I thought my chainsaw was blown up and it was a simple fix. They even took the time to explain what had caused it and how to prevent it from happening again. Definitely will go to them in the future. read more