Horrible customer service. I ordered a tool box ONLINE it was damaged big dent in the side. I called the store and told them we will either take a discount or a new item. They offered $50 back and said we can't get another one unless we come in store. I do not live near a store one of the reasons I ordered online. The delivered driver who delivered the item had to ask my husband for help he couldn't even manage it alone and didn't come with help. He then marked it as delivered. I called the store back to speak to the manager again they asked is this about the tool box? I said yes and they intentionally let it ring and ignored me! read more

I have never been so impressed with Home Depot!!! I traveled to this Home Depot to check out there plants #plantmom. I have been told multiple times that they have a good variety of healthy plants, so I packed up the hubby and child and made the trip. When I walked into the garden center it was huge!!! I was like a kid in a candy store. All of the plants looked very healthy, they even have a special place where the house plants and seeds live just behind the double doors. I picked up a hibiscus plant a yellow mum plant. I will most def be back!!!! read more

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This Home Depot here in LB is hands down the worst ever! Inexperienced and clueless workers roam the isles and really are of no help! They practice racism regularly and their rules and regulations are adjusted according to your ethnicity by those who are working at the time! Training is desperately needed now during social distancing for instance you need to make sure you're not violating a disabled person's rights who comes in with an attendant! read more

Terrible customer service @ returns center. Didn't fulfill issue and completely disregarded my problem . Wouldn't shop here again

Warning, do not let them install carpeting in your house..They did a horrible job! They couldn't even bother hammering down the nails on the tack strip. I'm just so relieved I was the one who discovered this instead of my kids. Thank you to the nimrods working at Home Depot for doing a lousy job. read more

Horrible customer service and product knowledge. Had to ask 3 employees before I was directed to Drip Irrigation section. Two of them didn't even know what it was. Then, couldn't find help in hardware so walked to Customer Service to call for support - On overhead system. 20 minutes later placed phone call to store to see if I could finally raise someone and got a man who argued with me about knowing I needed help. Finally flagged down another employee asking for a manager. She put in a call...no response after 5 min. I wasn't in her department, but at least she was willing to help. The store wasn't close to busy. Defines how bad a place can be and still be open. read more

HomeDepo is where we found this "licensed" Contractor named Francisco Juarez! Emerald Builders Inc or Evergreen Builders Inc. He is out of Gustine so if ANYONE comes in contact with him PLEASE do not hire him! He is a Con Man and convinced my 79yr sweet mom to write him $50,050.00 in checks over a period of 6weeks and NEVER EVER completed the work. He left my senior mom without running water stove or kitchen sink!The work Francisco Juarez did do is the WORSE crap I've ever seen in my life. I called HomeDepo to file a complaint and all the management did was NOTHING! How can HomeDepo RECOMMEND this person? Francisco Juarez brought his grandson and wife to befriend my mom so they could prey on her and take ALL her dream money for her kitchen/bathroom remodel. HomeDepot should be held responsible for REFERRING someone like Francisco Juarez to be having a Contractors license that knows NOTHING of remodeling! I have filed a complaint with CSB and PD praying someone can help bring this CROOK DOWN that "promised" my mom a beautiful remodel and this is the JUNK GARBAGE he did!!!! Los Banos and surrounding areas PLEASE don't be fooled or con by Francisco J. Juarez out of Gustine he was recommended by HomeDepo Proline and this is the GARBAGE WORK he did..... Do not take any of HomeDepo recommendation for Contractors..... read more

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I live in San Jose but my mother lives in Los Banos I go there on the weekends to work on things for her I replaced four fluorescent lightbulbs this weekend and took the old ones to Home Depot the girl at the returns counter refused to take them saying they do not take recycle bulbs she told me to take them down to Street to a recycle center I am not from Los Banos so I do not know where it's at / I had to bring them back to San Jose and dump them at a Home Depot here read more

Toni from paint really went out and helped me complete my job. I thanked her for the professional and courteous advice and pointed me out to the right materials. read more

I have been very disappointed in this Home Depot, to the point that I will pay more at another store rather than go there again. I purchased a dishwasher that was defective and it flooded my kitchen, ruining the floor. Home Depot would not take the dishwasher back without a restocking fee, and refused to waive shipping cost on sending me a new one. There were numerous problems with my entire kitchen remodel order, and they did nothing to help make the situation any better. read more

The girls Amat the front register and in the garden area are super nice and welcoming when you walk in

Thanks JuanJesus for the professionalism. Very knowledgeable and friendly. Exactly the type of person that makes Home Depot paint department worth going to for products. read more

Last Saturday April 15, 2017 I and my wife where in the Los Banos store to pickup an internet order of Lexan Thermoclear. The checkout clerk was extremely hostile. She stood there and glared at me the whole process. A lady at the returns counter and that clerk both noticed this clerks hostility. I am a disabled senior citizen and needed help. Non was offered. My wife helped me and by Tuesday my back injury pain had mostly gone away from hoisting the two sheets of Lexan onto our car. What is your clerks problem? I wrote this incident up on the email survey I got from Home Depot. I am writing now to make sure this is not forgotten. Hostile, glaring stone faced, no help and damaged goods this is a new low for Home Depot. Update May 18, 2017 No response from Home Depot. It looks like they want to ignore this and maybe it will die on its own. Not a chance. The only thing I can figure is they have had issues with this clerk before. In my option she is a white supremacist or a brown supremacist and Home Depot is protecting her since it is also their philosophy. I am white and my wife is mixed race. Be my guest and read Home Depot regarding Case: 06165349 Dewey Added June 26, 2017 May I add? That Home Depot Los Banos in my experience Is a hostile establishment towards Vietnam Era Veterans and disabled senior citizens which I am both. I my opinion Home Depot should be avoided. Especially if you value America. Dewey Sent from my iPhone read more

WARNING: ONLY SHOP HERE AS A LAST RESORT. The employees here are so bad, that they overwhelm the few good ones that there actually are. I know it's sad for those decent employees, but I think it all falls back on the person who has overall say so of the store. If that person doesn't care about their employees, they sure won't care about you!! Expect self checkout when you come here, as well as some of the most laughably crappy customer service. It feels like you literally have to dumb yourself down just to communicate with the customer service counter. I wouldn't take their word for everything either even if they sound like they know what they're talking about, as they've been wrong MANY times before. There are still plenty of things I'd love to buy from home depot, just not this one. I think the drive to Merced and back is actually worth not having to deal with these fools. Unless what you need to buy requires no questions or outside assistance. Majority of the wood here is crap. Oh, and keep an eye out on your kids and products you look at, as I found some pretty unhealthy looking excrement on some boxes right in the middle aisle heading to garden area... read more

The Home Depot - Try to guess which creature this came from! It pretty much sums up the customer service of the store. - Nurseries & Gardening Near Me - Los Banos, California

Crooks and dirty tactics. I have never had a good experience at this store. In this instance, i needed dishwasher. I could afford a $320 dishwasher including tax. I enter their store into the website and settle on a frigidare brand that would be $315 with tax. Then i check stock on the dishwasher I am told they would have to order it and i would have to pay a $56 delivery fee "A $56 DELIVERY FEE IS REQUIRED FOR ALL DISHWASHER THEY DO NOT HAVE IN STOCK UNDER $400. THEY DO NOT HAVE ANY DISHWASHERS IN STOCK UNDER $400 PER THE ON DUTY MANAGER CROOKS, DIRTY TACTICS! Take the extra 5 min and go to Lowes. Home depot is scum! Part two: Okay so i bought an evaporative cooler in 2016 for $600 and purchased the 3 year warranty for an extra $130. The champion cooler is now making a screeching sound from the motor and the power cord is hot, so i called the warranty place and after 26 days still have not been able to get them to even look at the cooler. So, once again. Home depot is proven to be a bunch of crooks selling crappy products with warranties they will not honor read more

The straw that broke the camel's back... I've always had problems with this home dept... from rude employees to wrong paints mixed... today was that Employees don't know their store policies... told that I can get something done at the store by one employee and counted by the managment. I will be not using them for future home improvements ... we are now going to Lowe's for the carpet purchase we need to do for our rental... read more

The staff In paint department have been so awesome shout out to Mariana, Justin and Casey for helping with all the samples. I finally found my match for my kitchen walks and cabinets and you always provided the BEST customer service!!! read more

This store never has enough stock on hand. I'm not talking about a once or twice thing, the shelves are always bare. Went there to buy plastic containers and they were missing the lids. Mini blinds section 34x45 out of stock all colors. This is just the tip of the iceberg. Also hard to find an associate to help. read more

Seems like every time I go into this store (about once a month) all the employees are nowhere to be found. Today I was looking at ceiling fans. I had to go over to the paint section and get a guy to radio someone to come assist me. When I got back to the fan/light section I waited for about 10 minutes and no one showed up. Rather than wandering around to find someone (like I have done multiple times) I just left. This is ridiculous and I won't be back any time soon. Good thing this isn't the only hardware store in town. read more

Check online for inventory, borrowed a trailer, dug through every 2 by 6 redwood in the store to find that they dont have what I need. I will not buy a half order of wood. Im going to lowes where customer care means something. Sad how so many people work their yet you cant find any help. Also while you try to check out their is only one register open and it's self Checkout. Dont waist your time if your looking for quality red wood or decent customer service. read more

The Home Depot - What we went through befor we relized they dont have enouph inventory - Nurseries & Gardening Near Me - Los Banos, California

Why do they only have self-check open on a Saturday morning? No one staffing the Pro counter except a woman telling people that counter isn't open. Meanwhile the line backs up with people trying to buy their weekend project supplies at the self-check. read more

Nobody knows what the other ones doing they say you can purchase something and you go to the front you can't because it's not in stock

It's ok, IF you can find some one to help you. They will let you know where something is at or find out themselves. Also a decent garden section with a great return policy. read more

Changing review they put it together and had it ready for us and manager stepped up and took good care of us. Thanks Oh my .... Im getting very annoyed yesterday I purchased an in store product it offered free installation and that it would be ready that day. After I pay about 30 min later a girl calls me from Home Depot saying sorry it wont be ready until next wed because the assembly guy only comes on wed. Me: oh I need it by next wed is it easy to assemble? Girl: yea it is? Me: is it a big box that will fit in my convertible without tearing seats? Girl: yea its pretty small. So I get there to pick it up and the box is pretty big. The guy helping me prints up a pick up confirmation sheet, so I tell him I need my hubby to pu in a truck he said thats fine just have hubby show this paper. I leave hubby calls me upset that he left work to go down there unaware that its not assembled. I told him I would do it because they switched things up and said it couldn't be done till next week. Hubby:no I want it assembled thats what was promised when you payed for it. Guy helping hubby said it will be done yesterday or today. Still no word from home depot today and so I call and girl says: note here says manager daniel spoke to wife and informed her of assembly wed and wife was ok with that. Me: I never spoke with a manager named daniel? Girl: Items not even here its been picked up already! Me: item has not been picked up girl: are you sure you didn't send someone that already pu? Me: no my hubby went to pu but left it because guy he spoke with promised to fix it yesterday or today and that obviously hasn't happened yet! Annnnooooyyyyyiiinnngggg and I want my BBQ pit lets stop being silly! read more

Worst customer service, was in need of a cart and an employee told me someone was outside bringing some in. waited and no one brought in carts I asked again if I had to go look myself or if someone was bringing in carts another employee said no one was bringing in carts instead of offering to grab one for making me wait for nothing they both just stood there read more

This Home Depot customer service is TERRIBLE! We went in to buy a tool chest, willing to spend a decent amount, we asked for help about 3-4 times every time they had to page someone who worked in the department, I get it people know certain things about certain departments but it was just a tool chest! We literally waited 30 minutes just for help, then decided what we wanted and waited another 45 just for them to get it down. We were just going to walk out at that point. Then they asked if wanted loading assistance! I said hell no we may be waiting another 30 mins for that! Terrible service... read more

No one's written a review on this place yet? Well I guess I'll start it off. I just want to say service is more of a crap shoot than anything. In my opinion, the most reliable person in the store is George in the electrical section. He is super friendly, really knowledgeable in electrical, and his customer service is excellent. I have found other exceptional employees here and there, but George is basically the man when it comes to the electrical trade. Overall, I have had a decent experience. I do definitely miss Lowes, but I see some familiar faces from Lowes at Home Depot from time to time. read more

Horrible customer service every experience! A quick 10 min trip turns into two 1.5 hour trips. Long waits for assistance- even when no other customers, only to get helped by unexperienced associates. I'd rather drive an hour and get it done faster and right the first time. read more

First of all, DO NOT buy a RHEEM hot water heater at Home Depot. It is the only brand of hot water heater they sell. Two months ago I purchased a RHEEM water heater. Last week it failed. Would not relight. When I called the local plumber, he said "It's a RHEEM, right?" Yes it is. RHEEM sent a new part-guaranteed to fix the problem, NOPE! Two days later, no hot water, can't re-light. Finally RHEEM sends someone from Turlock, they replace the heater, took it back to HOME DEPOT and was told, you need to pay an additional $5.00--price increase. By the way HOME DEPOT does not accept returns of hot water heater. This exchange was ONLY done because RHEEEM made the request. HOME DEPOT does NOT honor guarantees/warranties on hot water heaters. This is buyers' beware warning!!!! read more

I am disappointed every time I go to Home Depot. When Lowe's was in town I would go there for my needs. They always catered to their customers, especially women.. Now I am stuck with Home Depot. I keep thinking next time it will be a positive experience. No matter what I am looking for I can never find an employee to help me. I will go down several aisles, sometimes clear across the store. Surprise! Not happening read more

Terrible customer service!! Was here last week to buy paint and the employee working the paint desk was so angry he was actually swearing under his breath! Another employee came and relieved him but not before I waited for 30mins! I came back again today to buy more paint (clearly I didn't learn my lesson). I just waited with several other customers for over 30 mins for someone to help us at the paint desk!! Even though several employees were just standing around doing nothing. Customer service had to call for help several times before anyone showed up!! read more

Its so sad that a couple of people can ruin it for all. Ive never enjoyed going to home Depot and today I was reminded why. I went to the store in Los Banos and the 2 male associates in appliance are WORTHLESS. I completely understand it might not be the most pleasant job but really? ? Have a little courtesy! Remember if it wasn't for customers YOU wouldn't have that job! Learn something from those in flooring dept. The only reason I gave it a one star is for those that helped in flooring dept. Thank you. Nd for those 2 in appliance You SUCK! read more

Associates are not very knowledgable. Ended up asking another customer for what I needed.

# 1 of 2 reviews. Update: The day after I wrote this Home Depot posted on this to contact our "customer care team." I did and they have been calling my wife a lot. I finally spoke to them. They told me how much they cared about me. Wow thanks! It is 2 weeks since I have written this. Still no appointment for install. Their website says they have 99 cases of the flooring in stock. I'm about ready to just ask for my money back. This first review will address the poor customer service or perhaps just plain incompetence. We are getting flooring installed in our home. We chose this place because it's about the only option in Los Banos. My wife went in and set up a measure. A few day later a guy comes out and measures our home. A few days later, they start calling us. This is where it starts to fall apart. My wife pays with our credit card over the phone. They said they couldn't give us an install date until the materials came. About a week later, we get a call from the store. They say the order didn't go through, that they need us to come in to the store. My wife asked if she could just give the credit card # over the phone. Nope, gotta come in. So, she and I go in. We finally find someone from the department and ask to pay. He says we can look around while he gets the papers ready. Okie dokie, 10 - 15 minutes later, he calls us back to the desk. Can't do it, the place he has to call for the quote is closed. Can we come back tomorrow? I didn't go back the next day. A few days ago I call up there. My wife really wants to replace our carpet. I get the automated deal. I press the # for flooring. Rings and rings. Kicks me back to automated. I hit 0 for the operator. Rings and rings. Kicks me back to automated. I hang up. Keep in mind, it's now about two weeks since my wife went in and paid $50 for the quote, and they have called my wife at least 10 times trying to get our money. Finally someone called me. I was working and said we would come in that evening. He said okay, he'd be there until seven. At 10 to six I call, and speak to the same guy. I ask if he can call whoever he needs to and have everything printed up so I don't make another wasted trip. (I didn't say it rude like that)He says he's about to get off but he would leave a note for the guy at lunch to do it. I said, "What? You guys sound very unorganized. Never mind." And then hung up.(this time I might have been a little rude). I didn't go in that night. So we really want new flooring. We really like the materials we picked out. So, I give it another try. What the heck am I thinking? So, today I call up there and ask to speak to flooring. She answered the phone in a way that made me think it wasn't flooring. I said - can I speak to flooring? She said- you are. I tell her that I want to come pay for this. She tells me I can just pay over the phone. Wait? What? Okay! At one point during the confusing process I asked a question. She said she wasn't sure. She could get someone from flooring to answer it. Wait? What? I thought you were. Well, I am. I'm just the new Dept. Supervisor. But I've never worked in this department. If you come in later to pick up this paperwork I could look it over and someone that "knows what they are doing" will be there to answer any questions. This is just after I gave her my credit card number for a 7k purchase. I didn't know what to say, so I just hung up. I haven't gone in to look at the paperwork yet. read more

Not real pleased with Home Depot this morning... I needed to get some miscellaneous garden watering items, so I went to my local Los Banos Home Depot. I got a cart, as I wasn't certain what all I was going to get. As I was turning to go down the garden hose/sprinkler isle, there were two male employees in conversation with one leaning against a non-operating forklift (it was taking up half the isle), so I edged to the left as to avoid the employees...mind you, they did not move to get out of the customer's way! My cart got hung up on some cardboard from a box of hoses, and I had to extract myself out of it...all the while, the two employees continued talking. I had to push the cart well past them, as they were standing approximately right where the merchandise was that I was looking to buy. Again, they just continued talking, and me trying to find what I was looking for. After a few minutes of me searching and pondering, the two employees moved away to continue their conversation. Not once did either of them ask if I needed help! Oh, I forgot to mention that it was not a Home Depot related conversation... As I went to the checkout, there were three girls standing against the end of an isle chatting about someone and her baby. One register light and all the del-checkout lights were on. I moved toward the number 2 check out that had the light on, but it was empty of cashier. I looked over to the employees deep in conversation, but no one acknowledged me. I then went to to self checkout. You failed today in customer service, Home Depot!!! Why have employees if they are not going to help the customer? Very disappointed. read more

Poor customer service. We were in the patio area for over half an hour and nobody came over to ask if we needed assistance, about 4-5 employees were gathered around the service desk laughing and having a good time. Nice that people enjoy where they work but to find someone that actually does work would be helpful. Also, employees watched while a customer let her little dog walk around unleashed and it peed on the floor merchandise. Gross, if your animal is that small, ask customers to carry them or place in a shopping cart so they don't contaminate merchandise and people buy it unknowingly and take it home. read more

This review is for the flooring dept. I went there to order bamboo flooring, on the model is says that it will be here in 5 days. ( I have a sch. installer coming in 11 days from then to install) as I am placing the order I asked for a delivery date and they said it needs to get in the system and should know by tomorrow and they will call me. No call, of course I have to call. Spoke to the same guy who helped me place order, he said it will ship next day and will be here no later the Tuesday guarantee. Well turns out he was wrong, the delivery date was past the date I needed it. I'm very frustrated because if they trained their employees correct they would know correct dates to tell their customers. I kept getting different answers from 3 different employees. I could of ordered from 2 other places that I KNOW for a fact would have gotten here within that time frame but I was trying to "shop local" since we do live in a small town. They did give me a refund without any problems but because of their lack of knowledge I need to re-schedule my installer which is going to be weeks out. We are stuck with concrete floors until then. Very dissatisfied costumer!!!! We will be taking our big purchases to other reatailers read more

First, I think the company's level of customer service is non-exist. Shame on you Home Depot, seriously, shame on you. Employees seem to disappear when you need help and when you talk to someone...I always get "This is not my department, I'll find somebody to help." At the store level, this is a product of piss poor management. Too bad Lowe's is no longer open instead I'm stuck with the Home Depot. read more

Wow, another one star review! I hesitated to share because another single star may just go un-noticed but here goes nothin'. I visited the store yesterday to pick up a few items and could not find the garbage disposal cleaning pods. They are listed as a stocked item on the website but was unable to find any. I asked the associate at the door if someone was available to help and she agreed to call for that someone. I continued looking, and due to previous experience, started my stopwatch. Mind you, I had already spent 15 to 20 minutes looking for these cleaning pods. 5 minutes later, nobody has yet stopped to help. I returned to the door associate who, again, calls for help and suggests that I look in the appliance section near the garbage disposal display. I wait another 5 minutes, and nobody shows to help. So i wander around the store looking for garbage disposals and found them but still no pods. Walked back to the cleaning supplies and waited around a while and finally gave up. I thanked the door associate as I left and began to exit the store. As I walk away, I can hear her shouting to me. She is now pursuing me down the front aisle of the store asking where i looked and engages another associate in her pursuit. I'm done looking and just want to purchase the other two small items and leave. The new associate now wants to escort me back to cleaning supplies and help me. My question to him is "Do you have the item I'm looking for?" Neither associate can answer the question. I'm not sure anybody can. I left the store defeated and disappointed yet again, seriously. I have a justified aversion to Home Depot. I don't want to go there and it is my last resort. This same scenario plays out over and over again with different items, without the pursuit though. Yesterday was the first time i've had an associate pursue me. Most of the time I can't get anybody at all to help me. Only after I've searched for a manager does anything happen at all. Sometimes my questions or requirements are not a simple purchase and might require some creativity on the part of an associate yet I shouldn't have to escalate my questions to a manager every dog gone time! To top it off, the person pushing solar energy now walks around the store and is intentionally engaging people to sell solar energy systems. It's one thing to politely decline as I walk past their kiosk. It's entirely different and uncomfortable for me to be actively engaged in questions about something in which I am not interested. I do find it comical that this person is trying to sell me something I don't want while Home Depot is unable to sell me what i do want. I'll do anything not to go to Home Depot. Most of the routine home maintenance things I need are available at the small independent hardware store in town. I'll order the cleaning pods from Amazon and life will be good again. read more

I just don't understand why they hire people to stand around the self-check outs and point you in that direction when you are ready. If they are going to have people do that, why don't you just put them on a register? I go to a store, I want them to check my items, I do not want to do it myself, while they watch over my shoulder!!! read more