[Experience with vehicle repair and car rental.]…read more My car broke down on the turnpike, and this was the ONLY place in Bedford that was A. open, B. worked on motors, and C. also rented cars. 3 hours from home, and 2 hours from my destination, I was stranded. the folks here were so kind and understanding of my situation. I was able to easily rent a car to get where I needed to go, and I would leave my car at the auto shop while they repaired it so that upon my return, I could return the rental and drive my car home. The rental process was easy, and, although I would have driven anything at that point, the rental was in great condition. The staff kept me in the loop with regards to the (bad) updates on my car throughout the duration of its stay, via phone calls and texts. When it became apparent that my car would NOT be fixed by the time my excursion was done, they worked out payment over the phone, and provided answers to all my questions. The car needed a new engine, a new radiator and a new coolant system. When it was time to me to pick my car up, the only available day was one where they were closed. They left my car for me in the lot, and I was able to get it with an extra pair of keys. I am NOT car-savvy, and I was in a really tough situation. These guys were professional but empathetic, and really held my hand through the whole thing. which, as a not-car-savvy person, was exactly what I needed. And if they weren't so far away, I'd absolutely go to them again.

Husband was approved for vehicle. he decided to put down what they ask for. upon that was told he…read moreno longer qualified for vehicle. but they wanted him to go ahead and put insurance on a vehcile he didnt even have in his name yet. if he would have done that he would have been out the money for the insurance. what kind of practice is this? better educate your sales staff the price you quote isnt always the price you need to pay. tell people up front before someone gets the law involved due to mis representing your self

These guys are great - If you need car or truck towing, repair, or auto parts, SAC is a good…read morechoice. We were driving on I-70 through Pennsylvania on a Saturday night when my car began acting funny. We decided to grab a hotel and let a mechanic look into it the next morning. Sac has towing 24/7, but the service department did not open till sunday noon. At 12:30p Kevin, a 20-year veteran mechanic, looked at my car and realized the serpentine belt was broken, and within 15 mins he had taken it all apart and found the problem - the belt tensioner broke, breaking the belt. Luckily their parts store had another belt tensioner and belt, and he fixed it in about an hour. The parts were expensive, but since I have a volkswagen I'm used to paying thru the nose. Besides the parts, they only charged us $50 for one hour of labor. Yay! After they fixed it we drove the next 2 hours to Washington DC with no problems - plenty of time to enjoy the Obama Inauguration events.

We were driving from OH to VA today and hit blizzard conditions at several points. Two things went…read morewent wrong with my car today and it became very dangerous to be driving on the penna turnpike. I exited at Bedford and was directed to SAC immediately. It was 6pm at night. The guys took my vehicle in the bay instantly. Figured out both problems, both simple, had us ready to go in ten minutes. The rest of the drive was peaceful. What wonderful service. Thank you so much. Totally saved our lives.

Jeff was very helpful. Before even seeing my vehicle he was willing to provide me with an…read moreover-the-phone estimate of cost for services rendered. I needed new tires and wheel alignment and balancing. He received my tires 2 days later and serviced my explorer that day. The price was right and the service was great. Jeff is polite and helpful as well. I never actually met him, I dropped off and picked up my car after hours and paid by card over the phone. Would definitely recommend; great for a business person on the go.

My wife brought her Chevrolet in for service. The service department immediately told her she…read moreneeded a new engine and tried to sell her a $7000 engine. This was not the case at all. They then said it has a leak but they were not sure where it's leaking so they have to replace all the gaskets. After over $3000 later, and a week staying in a hotel, the engine is leaking coolant again. When my wife contacted the service manager Jordan, he was rude and would not take responsibility for fixing the issue. He said to bring it to a Chevrolet dealership where we live at in Michigan, and they would fix it for free. This was absolutely not true. The entire service department was rude and just wanted to make money. I would highly recommend avoiding this place for any kind of service on your vehicle.

Bought my truck and car from there. No issues with the process and the service department is…read moreawesome scheduling and handling all my vehicle needs.